Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr Chinnappa Karumbaiah Kuppanda
Flipkart Internet Private Limited
Ozone Manay Tech Park, #56/18 & 55/09, 7th floor,
Garvebhavipalya, Hosur Road, Bangalore- 560068.
Karnataka, India
Phone: +91- 080-49083910
Email: grievance.officer [@] flipkart.com
Time: Mon to Sat (9:00 to 18:00)
Hello Sir/Mam,
I am Haidar Ali, a customer of Flipkart. I ordered a Mobile on 8th April, still not receiving, the date is changing and extending, today is 18th so many days i am waiting, so finally i decided to cancel the order.
Please let me know the process to get the refund as i have purchased it by Bank EMI.
I contacting you as i have not got any resolution from support them.
Looking forward to hearing from you.
Thanks and Regards,
Haidar Ali
Mob: 9635242896
Dear Please cancel your order flipkart company is became fraud company recently i have purcahe morpho finger print device but i received only 2 pieces of plastic scrape inside box and flipkart team is also cancel my refund request. and now they are not calling me and you know nobody can call them
Ek phone Maine order kiya tha Jis Date per Aane Wala tha use date per Nahin Aaya
I ordered a tv on 22 march 2020, i didn’t received yet. I raised a lot complains. They are dates and changing dates continuously. They have called me and disconnected the call many times as their wish. I didn’t get any valid resolution from Flipkart. I can’t wait more. Now i can see the estimated timing is 30jun. I can see that a customer has no value to Flipkart. Now Flipkart is downgrading its service. Please do the needful as soon as possible.
Firoj Mallick
9681522269
hi i am from nagpur. i ordered a realme mobile on 23 mar 20.in few day they didnt shipped item and later on lockdown imposed. on 07 may 20 item reached to nagpur. due to red zone item not delivered. my itself went to ekart hub but they denied to give to me. then they started giving date again and again. i am calling customer daily but no use. they are saying there is some problem but not telling what is problem. i am highly frustrated now. this is prepaid order. now they want to cancel me. after so wait and paid money why i cancel even item in same city. my order id-OD118159720783667000 and delivery tracking id is FMPP0462793165. if i dnt get solution it will to court
Hi, my name is Priya and I had booked my flight ticket through Flipkart Travel, due to COVID-19 the flights were cancelled hence I went ahead and requested the customer service representative to cancel my ticket and at that point of time I was eligible for a full refund however after few days when I was chasing up for my refund I got to know that my ticket was not cancelled. Again I requested the customer service representative to cancel my ticket but this time I’m not eligible for a refund since the airlines has changed the policy which is not my fault. If the customer service representative had taken correct action I would’ve been eligible for a refund but due to their mistakes I’m being penalized which is definitely not acceptable. I lost my job and I’m in financial crisis and I definitely need a refund. The company is at fault for not cancelling my ticket when requested.
Hi, I have purchased the TV Thomson with 3 years of extended warranty, but received bill only for TV on 22- May-2020 after 2 month delay (Ordered on 21 March). The payment amount for extended warranty is not mentioned on actual bill invoice as well. A separate bill invoice received on mail for it which showing invoice date as ordered date (21-March) though delivery done after 2 month means clear loss loss of 2 month in policy.
Also when I called to flip-kart customer executive, it is said the extended warranty generally start at the end date of manufacturer warranty, but no such communication received from flip -art to customer. Checked same on flip-kart online portal then new information is mention on portal that extended warranty will start from the day of delivery ie on 22-May-2020. Mean complete one year loss either manufacturer warranty or one year extended warranty. Not received satisfactory answer by flip-kart executive over it.
It is complete misleading information and loss to customer for what he already paid
Thank you
Mukesh
9970024690
Sreeram Nair
Attachments
12:35 PM (4 hours ago)
to Krish031974, support, business
TRACKING ID ; FMPC0754782760
REGISTERED MOBILE NO. 9809239966
SREERAM A
SELLER NAME ; XONIQUE VENTURES PTV. LTD.
REG 14- 05
Sir,
Please find attached herewith the photos of above product purchased through flipkart. I had pointed the following issue through return policy.
* Battery heating while charging. –
During first return entry, your technician came and he took 5 mint video, during his test, and he said , its not at all an issue, back side is covered with a shield for protection from heat, phone charge is only coming down 2 percent so return is not possible.
* Rotation screen mode was working even in off mode –
Your technician restarted the mobile that time the issue was not there.
* Poor camera quality.-
He said there is no issue with camera,
I was fed up with the comments of your technician, so i stop talking with him.
Sir, i have not inserted sim card in to the slot , still waiting for my refund or replacement. my return request again rejected by flipkart, and no one contacted me / convinced me its not fair.
I want to replace above product with Real me 5pro (sparkling blue 64gb) (4gb ram), Rs. 13,999/- , iam ready to bear balance amout of Rs. 7000/-.
Pls accept my request. as this product is my gift to my spouse, i want to gift her the best one.
It has been last 2 weeks am running behind flipkart, regarding my above concern, i think its due to lock down, no one responded properly. some times calls are getting disconnected / breaking, while speaking with executives.
Now flipkart return policy also over. I think my requests are not handled properly
Kindly do the needful on urgent basis.
With Regards,
Sreeram.A
Narayana Appartments flat 8
Muttungal, Perinthalmanna Po
Malappuram Dist -679322
PH:9809239966
Manager – Healthcare managment division.
KIMS ALSHIFA SUPER SPECIALITLY HOSPITAL
PERINTHALMANNA
same is the case with my order. I sent several email to the customer care, they are not even giving proper response_/\_, Not sure what else we can do.
I am a old customer of flipkart & this time I blvd & book 49 inch Thomson tv on 20th march due to lockdown it was not delivered so we understood situation & EMI paid… now all r clear & gave permission to deliver but after 2 months I am receiving mail from flipkart to cancel the order & book new ..so I gave compliant to ccare but they r careless & till date no update but if I see in flipkart same model tv they have increased 1k & within 3days showing expecting delivery date…so my question is if new order can deliver they y cant old order cant deliver…I need to escalate to CEO for this issue my order no.OD118162405635902000
Deepak, same is the case with my order. I sent several email to the customer care, they are not even giving proper response_/\_, Not sure what else we can do.
Hi Team,
I had ordered Apple Airpod Pro by paying INR 24,990 but Flipkart sent me fake/clone Airpod Pro on 23rd May 2020.
Now Flipkart is also denying to Replace/Refund. This is product is under flipkart assured and there is product mismatch – I must be given my money back or should be replaced on immediate basis.
Regards,
Abhishek
I had ordered 3×5 pairs of Tayal brand reusable hand gloves. But I received today 5 pairs of GRIP O CARE disposable hand gloves and 5 pairs of ‘tango’ kitchen gloves. Only 10 pairs received, that also of different make and type. I needed reusable gloves. Hence delivery is not fulfilled and I am overcharged. Please take necessary action to redress my grievance at the earliest and keep the reputation and trust of your organisation. My contact number is +91 9869872972.
Sir,
I have the honour to in inform you that I have ordered a ” Philips SPA8140B/94 38 W Bluetooth Home theatre ( Black) on dtd 18th May / 2020 at 5:02pm and it was shown that it will be delivered at my door step where earlier also many product delivered. But this time from 24/02/20 to 27/05/20 only i got msge that it will delivered but not delivered till date. Unfortunately, I m also a flipkart plus member. The courier asked me on 24/02/20 that I should collect it from their place which is near about 20km away from my home. I refused to go there and asked them to deliver it to my door step. But the delivery boy himself cancelled the order. After seeing this I complained to flipkart customer care number many a time but no fruitful result. If this type of 3rd class courier service will continue I wl never order any thing from you. I may go to a showroom in Guwahati anywhere and buy such a device but as i m a flipkart plus member I am informing you this so that you can resolve my issue and provide better facility to us.
Regards
Dr. Pradip Baishya
9707645809
Guwahati, Assam
Order I’d/OD118735252557191100
Refund I’d /P2005261850236166147961
Sir, showing refund payment complete, which has not yet come to our bank, sir!
Hi Team,
I am not getting proper support from Flipkart customer care executive for the above order ID.
There are multiple follow ups on this product. I am suppose to get resolution of the escalated ticket (Ticket no: IN2005252137143550611) on 27th May 2020. Till now there is no resolution on this issue.
I would like to give some background on this issue.
After placing the order, I check the status and could see that Packed and Shipped date is on 3rd June 2020 and Delivery date is on 28th May.
I raised this concern on the same day and followed up continuously but didn’t get any response from Flipkart support team.
They have mentioned that there is a glitch in Packed and Shipped date, to resolve the issue they have created the above ticket but yesterday, 27th May when I checked for the status of the product I see that there is no progress and the resolution date is changed to 28th May. Now it is again changed to 2nd June 2020.
May I know what is going on with this order and when can I get my order.
Please note, I have placed this order as I saw that Flipkart will get this order delivered by 28th May. If I am not receiving my order by 28th May, today then the purpose of raising this order is not fulfilled.
I am frustrated by Flipkart customer service support.
Looking for your reply and support on this ASAP.
Kindly contact me as soon as you can.
Registered mail id: live.arup@gmail.com
Product name: LG 1.5 Ton 3 Star Split Dual Inverter AC
Order Id: OD118714910504918000
Hi Team,
I am not getting proper support from Flipkart customer care executive for the above order Id: OD118714910504918000.
There are multiple follow ups on this product. I am suppose to get resolution of the escalated ticket (Ticket no: IN2005252137143550611) on 27th May 2020. Till now there is no resolution on this issue.
I would like to give some background on this issue.
After placing the order, I check the status and could see that Packed and Shipped date is on 3rd June 2020 and Delivery date is on 28th May.
I raised this concern on the same day and followed up continuously but didn’t get any response from Flipkart support team.
They have mentioned that there is a glitch in Packed and Shipped date, to resolve the issue they have created the above ticket but yesterday, 27th May when I checked for the status of the product I see that there is no progress and the resolution date is changed to 28th May. Now it is again changed to 2nd June 2020.
May I know what is going on with this order and when can I get my order.
Please note, I have placed this order as I saw that Flipkart will get this order delivered by 28th May. If I am not receiving my order by 28th May, today then the purpose of raising this order is not fulfilled.
I am frustrated by Flipkart customer service support.
Looking for your reply and support on this ASAP.
Kindly contact me as soon as you can.
Registered mobile number: 8978159859
Registered mail id: live.arup@gmail.com
Product name: LG 1.5 Ton 3 Star Split Dual Inverter AC
I have spoken with on of the Customer care executive (Rishab Bundela on 2020-05-28 around 9:21 pm), he has suggested me to cancel the product and was not ready to help.
Now they are asking me to wait till 2nd June to get resolution on this issue. To get information on the product if Flipkart is taking 9 days then I have to say that, complete process which Flipkart follows, is a big failure.
Please help me to get my product ASAP.
Waiting for your response!
ID OD118146692298450000 19/03/2020
FMPPO461124631 मैंने u10 बुक किया था जिसका प्रिय ऑर्डर अमाउंट 7091 ₹ मेरे को नहीं मिला है और मेरे को बिना सूचित किए मेरा ऑर्डर आज 27/05/2020 तारीख शाम को s.m.s. के द्वारा कैंसिल का संदेश प्राप्त हुआ है इससे पहले मेरे को किसी प्रकार का कोई भी सूचना नहीं दिया गया है मैंने बार-बार कस्टमर केयर पर संपर्क करने की कोशिश की गई लेकिन मेरे से संपर्क नहीं हो पाया है अतः मुझे मेरा ऑर्डर चाहिए मोबाइल मैंने ऑनलाइन उपभोक्ता मंच पर अपनी कंप्लेंट दर्ज कराई है कंप्लेंट नंबर इस प्रकार है 0231653 कृपया कंपनी जल्द से जल्द मेरे को मोबाइल उपलब्ध कराएं मेरे नंबर पर संपर्क करें मैं हर हाल में मोबाइल चाहता हूं 9414849916 /7014127978
Dear sir/mam
I had purchased Asus max 2 mobile on 20 05 2020 and the mobile stoped charging on 9 th day. As the return due date is over and as lockdown is imposed in the city , Kindly suggest me procedure for return / replacement of the product .
Kindly note that,the mobile happens to be my official mobile.
मैंने तारीख 22 मार्च 2020 को फ्लिपकार्ट से एक मोबाइल विवो u10 बुक किया जिसकी कीमत ₹7091 मैंने कार्ड से प्रीऑर्डर आर्डर किया था कंपनी ने बार-बार डिलीवरी की तारीख चेंज करती रही वह 27 मई 2020 को मेरे को कैंसिल का ऑर्डर मैसेज द्वारा प्राप्त हुआ इससे पहले कंपनी ने मेरे से बिना संपर्क किए बिना सूचना दिए कैंसिल कर दिया है मेरे को मेरा आर्डर वापस चाहिए वीवो U10 मैंने इस बाबत नेशनल कंज्यूमर हेल्पलाइन पर कंप्लेंट दर्ज कराई है कंप्लेंट नंबर 2033238
ऑर्डर आईडी OD118173014601625000
Flipkart,
I ordered dell laptop on 24th May 2020 and got delivered at 28th May 2020.
I have seen below problems and raised complaints however still no response….
1) laptop heating too much with charger and without charger.
2) laptop warrenty already begin registered which will going to expired in next 6 months which is totally frod…that means you already sold laptop sent to me which is courruption from Flipkart…
3) laptop sent with wrong model..
4) I am going to creat request in consumer court for such frod so that you can improve your service.
That was my last product purchased from fillcart….I am with Amazon…..
Hi,
I have purchased online Moto mobile 27-May 2020 from the day onwards, my receiver microphone is not working, I have tried troubleshooting mobile via moto guidelines that is not working issue not resolved and Moto service center also not opened due to lock-down,so i have to plan the return the mobile and take as replacement warranty but i cannot found any replacement of mobile, i have only option get the money to my account option. can u please help to sort out this issue asap
I purchased MI TV delivered on 29/05/20 but installation is pending last 4 days, Flipkart service is very bad
Respected Sir,
I have recently booked a mobile on flipkart on 28 may 20. The promised delivery date is 2 nd June. But still not delivered to me. I have already contacted flipkart care approx 10 times but still they are not resolving the issue and not make delivery. The product is already in
my city on 1 st June but still not delivering the product. I have already raised complaint(complaint no. In20060114322916898779)regarding the delivery but they are taking lots of time approx 7 days within the same city. They are not providing me the self pickup service. I am also a flipkart plus member.
Flipkar has become a company of cheats ad liars.. They have all the policies for themselves and nothing for the customer..
1. They dont deliver on time
2. If delivered, they dont keep their promise of installation.. What good a product is if it is lying dead at my house !!
3. They take money and do not delivery service
4. They tell you only lies that this will be done today, today and today.. but never happens..
5. Even if they donot install, they send you messages that the product has been installed.. This is only to cover the return period… They dont even return the product unless its faulty.. Now their engineer will certify the fault.. And the best oart is that engineer NEVER comes… So, in all – Its flipkart v/s flipkart and your money is gone… This is simply cheating and 420…
6. they have no escalation mechanism and customer service…
Can some one revert back when my washing machine will be installed.. IF you cant do, then refund my money…
Else i have to lodge a formal complaint of 420 against flipkart….
Neeraj Mangal
8700423289
Sir i am sangeet bhattacharya i am had a account in flipkart but i am got it in active can you please active the account .My account was on this number-(9153553751). Please help me
I have ordered a laptop on flipkart. The have cancelled oder and blocked my account. When i requested for the reason the said it is because some irregularities in payment. I have made payment through SBI credit card. Their customer service is very poor. Their representatives are not efficient or interested to resolve issues. I am not getting enough support from flipkart even to unblock the account.
please note that several times i called at Marq and jeeves customer care now jeeves said that the defected part of AC can be available in 5-7 days and after that they visit my home because jeeves TL mohit was not mentioned about my problem till date and taking today time also for update about defected part of AC . if your product and your service is taking to solve one problem with one month than plz i dont want your marq AC. one of your technician shamsher said that very rudely that agar company ek mahine baad compressor degi to mai ek mahine baad hi aaunga. it is defected from the date of purchase. plz now i cant make any call to your several customer cares. so kindly replace this defected AC and give us new ac instead of this khatara.I talked Marq Customer Care but they said my area is in red zone and they can not provide me service but in your site my area is in serviceability please check below image. 2 days back one technician Dharam Raj from Jeevs Mobile no. 8448101312 came and check the ac but he said compressor is not working and need tom change it with two days but now no update form his side. his number is going no network area. please take my complaint in serious way because in delhi we cant live without AC. you are harassing me in other way. flipkart team this issue is very serious and u people are not taking it serious its effect your goodwill. as per MARQ brand i never again buy any appliance of MARQ.
Hi Team,
Greetings!!
This is to inform you that i had placed an order for Dell Laptop on dated 20th May 20 and it was delivered to me on 23rd May 2020.
However from the day one laptop is not working, getting restart each half an hour, hanging issue, excel, word not working and also this is not as per the specification which were showed on website while placing order.
Please pick this product and refund my amount so that i can buy another laptop.
Refund request id – 12101880113895774252
Dear Sir
I have requested your team to cancel only one product in my order
But she has without listening properly She has cancelled my entire order
Now a days Flip kart is collecting Amount from Customers and not delivering products – so many problems
i don’t know What happened to Flipkart?
this is not the way, taking amount from Customer and enjoying sometime after that Rejecting – and Refund after few months
Please Listen to my Audio Voice Record properly
How She is Cancelled Rudely. She is Listening Music heavy voice in background
This is the 3 rd time I ‘ m facing an issue. still i have not recd my refund 1 order