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Grievance Officer at Flipkart

Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr Chinnappa Karumbaiah Kuppanda

Flipkart Internet Private Limited
Ozone Manay Tech Park, #56/18 & 55/09, 7th floor,
Garvebhavipalya, Hosur Road, Bangalore- 560068.
Karnataka, India

Phone: +91- 080-49083910
Email: grievance.officer [@] flipkart.com
Time: Mon to Sat (9:00 to 18:00)

Comments

  1. Aakash says

    March 8, 2020 at 10:28 pm

    Now a days flikart is doing very bad things I got different products and when I created return request my account is blocked very bad things happening in flikart very bad

    Reply
  2. Vikas vardhan says

    March 14, 2020 at 7:31 am

    Request for return damaged product OD no : Flipkart
    OD117842477887770000

    I would like to inform you that I bought shoe rack from your esteemed company flipkart on 25th February 2020, Product was Shoe Rack (Nilkamal), engineer visited for installation, he confirmed that the product is demage and some part is missing, I immediately called customer care to get this product return.
    I also initiated the process for return the product but that is rejected again and again with some or other illogical reason,
    I spoke to customer care and they asked me to email the required documents to get the product return.
    But the given email provided by them was incorrect and the same is not done through the Mobile App.

    I want this product to be replaced by tomorrow else I have to take legal action of cheating and harassment

    This is not at all assumed from the renowned company and I will make sure to dent your image .

    I am eagerly waiting for your positive response with the solution.

    Thanks

    Reply
  3. Mani Shekhar says

    March 20, 2020 at 2:58 pm

    Your picker has picked my packet and yet I have not received my money back.

    Reply
  4. Mohit kumawat says

    March 20, 2020 at 8:01 pm

    I ordered a philips woofer from flipkart &received other brand product then i raised return request of other brand against that order. A delivery agent comes and said ” i need philips brand woofer” such a fool and sick person and he refuesed to pick the order & i raised a complaint against delivery agent. No action was taken from flipkart side.After that i again raised a return request from flipkart call center. The same person called me for delivery & he again cancelled without comes to me.

    Reply
  5. Muskan Singh says

    March 24, 2020 at 8:16 am

    Sir mene apna account create kiya aur fir samsung ka level u bluetooth 2490 Rs ka order kiya tha. 18-mar-20 ko mera order mujhe delivered kar diya. Sham ko 5 baje mera account blocked kar diya. Mene customer care ko apni problem batayi. Sham ko kareeb 8 baje jab me apne ghar pahucha fir mene apna order open kiya to box khali tha, usme bluetooth nhi mila. Mene fir customer care ko call karke problem batayi. But abhi tak mujhe koi resolution nhi mila. Aur ab call par bhi baat nhi ho pa rahi customer care se. Mera account block hone ki vajah se me “Need Help” ka option bhi use nhi kar pa raha hu. Please me on ASAP.

    Reply
  6. PRINCE Kumar Agrawal says

    April 4, 2020 at 11:04 pm

    Sir
    Order Number- OD118037327945287000, Date of Purchase-06/03/2020, Date of delivery- 08/03/2020, Amount Paid- 9999/-
    Problem details- As per consumer he had ordered a Redmi Note7 Pro mobile but company delivered a Lenovo K8 Note Mobile. so he contacted to company for this but company is delaying in replace his mobile. so he want to complain.
    I am time contact customer care but not solve my problem.
    My my consumer forum complaint number 1971362
    Please solve my problem

    Reply
  7. Mahesh Gupta says

    April 6, 2020 at 11:21 am

    Dear Sir,

    I was order Lifebuoy 2 Total 10 Hand Wash 190 ML Pump Dispenser (2 x 95 ml) by Flipkart . This is a online order servics . i was paid online payment . after this i was informed delivery time at my home by flipkart custmore care.
    Flipkart custmor says that we are doing online paid 1 rs so my delivery was fast in my home.so flipkart custmor says please inform the debit card number and i told the debit card number and after that custmor care ask the otp in my mobile no. and i told his for 1 rs.
    he is ask the otp again and again and cut the 5000 rs every time in my account . and he says transion some error . your payment back in 24 hrs but payment was not recived after 24 hrs . and cut the amount 45100 rs in my HDFC account.
    after that i am blocked the debit card .
    i need your help .
    i am a simple privet salaried employee . i am not effort 45100 rs in my acccount .
    Dear All,

    Now I am know that flipkart is fraud company and his staff is very fraud in flipkart and I will complain in police and all news paper with voice evidence and transiction statement . And about this story for all people .This is very wrong for me.

    Thankyou

    Mahesh Gupta

    Reply
  8. Vijay satpal says

    May 1, 2020 at 9:44 pm

    On Tue, Apr 28, 2020, 1:31 PM Vijay Satpal wrote:
    Sir,
    OD118372073401021000 with this order I’d I HV ordered 2 items on 14th April and one item was delivered to me on 21st April but second item is still awaited that item is showing reached at Jodhpur on 16th of April but not out for delivery .
    Both items were reached at Jodhpur simultaneously.
    Please clearify and manage delivery immediately.

    Otherwise it will be my ever last transaction on Flipkart

    Reply of that

    You hv cancelled order with reply
    Shipment returned by you

    This is cheating and fraud on your side
    Neither I hv cancelled the order nor returned the shipment
    If you hv fraudulently access my system.
    Flipkart has to bear for that

    Flipkart don’t want to solve the grievance it’s just making customer fool with inappropriate means and cheating

    After that a call from customer care came to me and blaming me that
    I hv cancelled the order.

    Such a shame full grievance redressal

    Reply
    • Arvind says

      May 6, 2020 at 8:03 pm

      Any legal channel for complaint on flipkart

      Reply
  9. Vinay Kumar says

    May 7, 2020 at 3:30 pm

    Sir mayne ak oppo phon odar kiya hai
    Eska sms koi nahi aya hai may paresan hu kripa karke ese sulghaye

    Reply
    • VINAY KUMAR says

      May 12, 2020 at 2:42 am

      Sir kya hoga app hi batay ki payse milege ya nahi ya phir phon oppof11 rs 2999 rupaye ka hai mera paysa chala gaya ess sir ke pass Ashish Kumar@ybl 7317038278

      Reply
  10. baradharajan says

    May 9, 2020 at 3:40 pm

    Samsung Galaxy S9 Plus… with order ID OD118147039500024000.
    I have not cancelled this order, were as the seller has cancelled the order on his own saying cuatomer has cancelled the order and initiated refund, on raising a complaint flipkart emailed back saying, seller has run out of stock, but the same reseller is selling the product even today at a higher price in flipkart.
    This is unacceptable as the seller is cancelling after 2 months of purchase, and i have started to pay emi on the product, which has not been delivered as well.
    I request flipkat grievances office to instruct the seller to reinstate the order and deliver. Failing which i will have look at legal options.
    Regards
    Baradharajan

    Reply
  11. Shubham Prajapati says

    May 11, 2020 at 11:33 am

    I shubham has not got refund yet that is against my return of goods
    Your colleagues said it has been no credited but there is no credit in my account
    I share details of order and
    Details of from Flipkart that has been shared by them so please do needful for me thank you
    OD118083117022310000 : The seller had processed the refund of Rs. 515/- to your bank account on 20 Mar 20 & it should have been credited by 03 Apr 20, for this order.

    Here are your refund details:
    IFSC Code: BKDN0150852
    Account No: *********015
    The refund reference number: NFT-032300083GN00263

    You may contact your bank’s customer support with these details for further assistance. Regards, Flipkart

    Reply
  12. jafar iqbal says

    May 12, 2020 at 10:54 am

    Order ID – OD118146015214174000
    In the it shows item was shipped earlier but not deliver. and not pick my call by flipkart customer care.
    and please ask me how this possible that my product is not deliver and his EMI deducted one by one last tow month continue.

    please resolve my problem.

    Thankx

    Reply
  13. Kanhaiya Kumar says

    May 13, 2020 at 11:05 pm

    I ordered one items on date-11. 03.2020 and till now I did not get it.

    Reply
  14. Harshit Goel says

    May 14, 2020 at 2:05 am

    Mara flipkart account block show kar raha reopen kasa hoga aap ka flipkart sa saaman purchase kar ka poor people ki kuch help kar rahi thi covid 19 ma mara payment bhi aap ka pass rah gai

    Reply
  15. Neha goswami says

    May 16, 2020 at 1:46 am

    I have purchased a symphony cooler in Feb from Flipkart .that time there was no use of cooler so I used it on yesterday after filling water .the cooler fell down on floor.my father assamble again legs and wheel again fell down on floor .I have called symphony customer service and engineer both they unable to fix the problem. I got faulty product from your seller I complained to Flipkart customer support they put my call on hold then hang up .tell where I go to help it’s not 100 bucks product which if not able to use so throw it in dustbin .I have spend 10,800 bucks .if seller give me faulty product who will take responsibility .I didn’t know seller .I know only Flipkart .how can I trust on your brand if you sale faulty product to customer .I need replacement of my cooler .order I’d OD11788081188972200

    Reply
  16. Haidar Ali says

    May 18, 2020 at 12:56 pm

    Hello Sir/Mam,

    I am Haidar Ali, a customer of Flipkart. I ordered a Mobile on 8th April, still not receiving, the date is changing and extending, today is 18th so many days i am waiting, so finally i decided to cancel the order.
    Please let me know the process to get the refund as i have purchased it by Bank EMI.

    I contacting you as i have not got any resolution from support them.

    Looking forward to hearing from you.

    Thanks and Regards,
    Haidar Ali
    Mob: 9635242896

    Reply
    • Vikash Kumar says

      May 28, 2020 at 5:14 pm

      Dear Please cancel your order flipkart company is became fraud company recently i have purcahe morpho finger print device but i received only 2 pieces of plastic scrape inside box and flipkart team is also cancel my refund request. and now they are not calling me and you know nobody can call them

      Reply
    • Sanjay Kumar says

      June 6, 2020 at 1:05 pm

      Ek phone Maine order kiya tha Jis Date per Aane Wala tha use date per Nahin Aaya

      Reply
  17. Firoj Mallick says

    May 18, 2020 at 2:39 pm

    I ordered a tv on 22 march 2020, i didn’t received yet. I raised a lot complains. They are dates and changing dates continuously. They have called me and disconnected the call many times as their wish. I didn’t get any valid resolution from Flipkart. I can’t wait more. Now i can see the estimated timing is 30jun. I can see that a customer has no value to Flipkart. Now Flipkart is downgrading its service. Please do the needful as soon as possible.
    Firoj Mallick
    9681522269

    Reply
  18. yk sharma says

    May 21, 2020 at 1:39 pm

    hi i am from nagpur. i ordered a realme mobile on 23 mar 20.in few day they didnt shipped item and later on lockdown imposed. on 07 may 20 item reached to nagpur. due to red zone item not delivered. my itself went to ekart hub but they denied to give to me. then they started giving date again and again. i am calling customer daily but no use. they are saying there is some problem but not telling what is problem. i am highly frustrated now. this is prepaid order. now they want to cancel me. after so wait and paid money why i cancel even item in same city. my order id-OD118159720783667000 and delivery tracking id is FMPP0462793165. if i dnt get solution it will to court

    Reply
  19. Priya says

    May 22, 2020 at 3:06 pm

    Hi, my name is Priya and I had booked my flight ticket through Flipkart Travel, due to COVID-19 the flights were cancelled hence I went ahead and requested the customer service representative to cancel my ticket and at that point of time I was eligible for a full refund however after few days when I was chasing up for my refund I got to know that my ticket was not cancelled. Again I requested the customer service representative to cancel my ticket but this time I’m not eligible for a refund since the airlines has changed the policy which is not my fault. If the customer service representative had taken correct action I would’ve been eligible for a refund but due to their mistakes I’m being penalized which is definitely not acceptable. I lost my job and I’m in financial crisis and I definitely need a refund. The company is at fault for not cancelling my ticket when requested.

    Reply
  20. Mukesh says

    May 23, 2020 at 10:57 am

    Hi, I have purchased the TV Thomson with 3 years of extended warranty, but received bill only for TV on 22- May-2020 after 2 month delay (Ordered on 21 March). The payment amount for extended warranty is not mentioned on actual bill invoice as well. A separate bill invoice received on mail for it which showing invoice date as ordered date (21-March) though delivery done after 2 month means clear loss loss of 2 month in policy. 
    Also when I called to flip-kart customer executive, it is said the extended warranty generally start at the end date of manufacturer warranty,  but no such communication received from flip -art to customer. Checked same on flip-kart online portal then new information is mention on portal that extended warranty will start from the day of delivery ie on 22-May-2020. Mean complete one year loss either manufacturer warranty  or one year extended warranty. Not received satisfactory answer by flip-kart executive over it.
    It is complete misleading information and loss to customer for what he already paid

    Thank you
    Mukesh
    9970024690

    Reply
    • SREERAM A says

      May 23, 2020 at 5:25 pm

      Sreeram Nair
      Attachments
      12:35 PM (4 hours ago)
      to Krish031974, support, business

      TRACKING ID ; FMPC0754782760
      REGISTERED MOBILE NO. 9809239966
      SREERAM A
      SELLER NAME ; XONIQUE VENTURES PTV. LTD.
      REG 14- 05

      Sir,

      Please find attached herewith the photos of above product purchased through flipkart. I had pointed the following issue through return policy.

      * Battery heating while charging. –

      During first return entry, your technician came and he took 5 mint video, during his test, and he said , its not at all an issue, back side is covered with a shield for protection from heat, phone charge is only coming down 2 percent so return is not possible.

      * Rotation screen mode was working even in off mode –

      Your technician restarted the mobile that time the issue was not there.

      * Poor camera quality.-

      He said there is no issue with camera,

      I was fed up with the comments of your technician, so i stop talking with him.

      Sir, i have not inserted sim card in to the slot , still waiting for my refund or replacement. my return request again rejected by flipkart, and no one contacted me / convinced me its not fair.

      I want to replace above product with Real me 5pro (sparkling blue 64gb) (4gb ram), Rs. 13,999/- , iam ready to bear balance amout of Rs. 7000/-.

      Pls accept my request. as this product is my gift to my spouse, i want to gift her the best one.

      It has been last 2 weeks am running behind flipkart, regarding my above concern, i think its due to lock down, no one responded properly. some times calls are getting disconnected / breaking, while speaking with executives.

      Now flipkart return policy also over. I think my requests are not handled properly

      Kindly do the needful on urgent basis.

      With Regards,

      Sreeram.A
      Narayana Appartments flat 8
      Muttungal, Perinthalmanna Po
      Malappuram Dist -679322

      PH:9809239966

      Manager – Healthcare managment division.
      KIMS ALSHIFA SUPER SPECIALITLY HOSPITAL
      PERINTHALMANNA

      Reply
    • Laxman says

      May 25, 2020 at 10:38 am

      same is the case with my order. I sent several email to the customer care, they are not even giving proper response_/\_, Not sure what else we can do.

      Reply
  21. Deepak says

    May 24, 2020 at 2:32 am

    I am a old customer of flipkart & this time I blvd & book 49 inch Thomson tv on 20th march due to lockdown it was not delivered so we understood situation & EMI paid… now all r clear & gave permission to deliver but after 2 months I am receiving mail from flipkart to cancel the order & book new ..so I gave compliant to ccare but they r careless & till date no update but if I see in flipkart same model tv they have increased 1k & within 3days showing expecting delivery date…so my question is if new order can deliver they y cant old order cant deliver…I need to escalate to CEO for this issue my order no.OD118162405635902000

    Reply
    • Laxman says

      May 25, 2020 at 10:38 am

      Deepak, same is the case with my order. I sent several email to the customer care, they are not even giving proper response_/\_, Not sure what else we can do.

      Reply
  22. Abhishek says

    May 25, 2020 at 10:03 pm

    Hi Team,

    I had ordered Apple Airpod Pro by paying INR 24,990 but Flipkart sent me fake/clone Airpod Pro on 23rd May 2020.
    Now Flipkart is also denying to Replace/Refund. This is product is under flipkart assured and there is product mismatch – I must be given my money back or should be replaced on immediate basis.

    Regards,
    Abhishek

    Reply
  23. A O Sreenivasan says

    May 27, 2020 at 11:41 am

    I had ordered 3×5 pairs of Tayal brand reusable hand gloves. But I received today 5 pairs of GRIP O CARE disposable hand gloves and 5 pairs of ‘tango’ kitchen gloves. Only 10 pairs received, that also of different make and type. I needed reusable gloves. Hence delivery is not fulfilled and I am overcharged. Please take necessary action to redress my grievance at the earliest and keep the reputation and trust of your organisation. My contact number is +91 9869872972.

    Reply
  24. dr. pradip baishya says

    May 27, 2020 at 11:00 pm

    Sir,
    I have the honour to in inform you that I have ordered a ” Philips SPA8140B/94 38 W Bluetooth Home theatre ( Black) on dtd 18th May / 2020 at 5:02pm and it was shown that it will be delivered at my door step where earlier also many product delivered. But this time from 24/02/20 to 27/05/20 only i got msge that it will delivered but not delivered till date. Unfortunately, I m also a flipkart plus member. The courier asked me on 24/02/20 that I should collect it from their place which is near about 20km away from my home. I refused to go there and asked them to deliver it to my door step. But the delivery boy himself cancelled the order. After seeing this I complained to flipkart customer care number many a time but no fruitful result. If this type of 3rd class courier service will continue I wl never order any thing from you. I may go to a showroom in Guwahati anywhere and buy such a device but as i m a flipkart plus member I am informing you this so that you can resolve my issue and provide better facility to us.

    Regards
    Dr. Pradip Baishya
    9707645809
    Guwahati, Assam

    Reply
  25. MD Kamal Hussain says

    May 28, 2020 at 1:31 pm

    Order I’d/OD118735252557191100
    Refund I’d /P2005261850236166147961
    Sir, showing refund payment complete, which has not yet come to our bank, sir!

    Reply
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