Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr Chinnappa Karumbaiah Kuppanda
Flipkart Internet Private Limited
Ozone Manay Tech Park, #56/18 & 55/09, 7th floor,
Garvebhavipalya, Hosur Road, Bangalore- 560068.
Karnataka, India
Phone: +91- 080-49083910
Email: grievance.officer [@] flipkart.com
Time: Mon to Sat (9:00 to 18:00)
Dear Team,
I have taken mobile in exchange offer but now Ekart person is asking money instead of mobile exchange and when I called to delivery person he said we have to visit the ekart office to take our product otherwise he will return it.
Their is no red zone or seal down at our location but still this kind of response not expected from your team.
What kind of service you people are giving to customers.. from last 3 days m talking with customer care center.. they are only giving falls commitment instead of solution… My mobile has to exchange and m not able to pay any amount..
Request you to resolve the issue or else will go for consumer court.
Product Detail mentioned below.
Order ID – OD118840688036229000
Vivo Z1Pro (Sonic Black, 128 GB)
OD118840688036229000
Registered Mobile No 9945654798
Regards,
Prabhu Patil
Flipkart fraud company
Yes totally agree!
Flipkart is doing frauds to customers by supplying defective products and making the policy harsh so that customers cannot return or get refund.
I have been struggling for the same for one month now.
Same here, i purchased a defective air cooler and registered for refund over a month ago. I can’t use it & they just delay the timelines. Moreover, can’t even find a call-centre number, nodal officer number on their website.
Order ID – OD118861390072910000
My above order was placed on 10 june, till now it has not deliver whereas in my order menu the delivery date is showing 21st june. Today is 26th june and there is no any clue of my order. Many times i tried to contact but it was useless. Couldn’t speak to any executive. For formality i got a call which was not audible then i called back on the same no but it was one sided call. Very pathetic experience FK.
Never book anything on Flipkart. They have a rotten customer care system. I had a very bitter experience. Nobody cares
Dear Team
As already told you guyz lots of time i am facing the problem of listing in your portal .seriously i didn’t understand what is the exact issue to list a product
Today i list my product, it’s unstiched suit cloth so i’ll take a snap with my phone and upload your portal and it’s rejected in qc . i told you one thing if you talking about unstiched suit front and back both are same
Regards
Vikas Juyal
Dear All – Below are the bitter experience which I’m facing from past one week plus, I don’t know if I consider this as my fate for being customer or you may brush it off as one of the isolated issue. Looking for refund/creditnote thats the only biggest help you guys will be doing
Summary of events from Order placed to Blur Image
25th May’2020 Placed order with Flipkart ( Order ID: OD118723215705571000 ) Blaupunkt 109cm 43 inch Full HD LED Smart TV with External Soundbar
Order was supposed to deliver on 29th May 2020 it got delivered on 2nd June 2020 however i was fine since delay could happen due to travel restrictions during Covid 19
5th June 2020 Installation happened successfully by the Flipkart technician who has come home and we switched on the TV and it was working fine and later on TV was switched off. We did not watch the TV as there was Cable or Internet connectivity
Between 6 &7th both Cable & Internet boxes were setup and both were functional from 8th June
8th June 2020 ~ 10:30AM called up Flipkart Service team and informed them about the blur image and accordingly Service technical was arranged.o Customer service team was arranging for replacement however I have mentioned lets trouble shoot first and then we look for replacement as we thought it could be due to some settings
Issue Beings here
8th June 2020 technician has come by 1:00PM and he inspect thoroughly and informed us the screen has Blur image and poor quality , same was informed to Flipkart Service team over the phone and explained the issue
Technician recorded the video and sent to Flipkart Service team and as per the Flipkart Service team TV was functioning Superb and there is no issue with it.o Basis on the Flipkart Service team information our Flipkart team have cancelled return & replacement
My Questions to Flipkart: How can you guys rely on someone so strongly who save the picture quality over phone and not on technician who came home and saw the TV physically and me as a customer.. Watching video footage on Mobile is not as same as watching is Live
Flipkart service team rejected the return and then on the TV is lying in the house as its not unsafe to watch because of Blur image and causing headache
Steps from 9th June
I have following up from 9th to till date with customer service and no one responds with resolution , all they keep saying is back end team is working and working I will have to wait till 1st of July
What will happen until 1st of July , what actions are been taken no one knows
With the mental trauma that you guys are giving for purchasing TV with Flipkart I applaud each one of you who are collectively responsible
I don’t want replacement as a solution with some of the pain and mental peace is lost
Please issue me a refund /credit note I will be buying Samsung, Sony and LG as I have lost faith and trust in near future I will get support from your teams
Literally like a beggar you guys are making me plead everyday for solution which is absolutely unprofessional
Flipkart Service team conversation with Flipkart Service team (Embarrassing comments Passed)
Isse clarity customer ko kya chahiye when the TV is blur and the technician who came home have this conversation, the guy on the other side declared TV is functioning fine
Why is Flipkart endorsing this product when it’s so poor and we have to buy and suffer this way
It’s my fate to go through all this, I’m not writing about him and we will deal with this later
My Stand after 10 days of struggle
I have raised this complaint within return policy and this is how you guys have treated me. I don’t have to wait till 1st of July for your resolution. We never switched on the TV from the time technician left and it will be this way
If replacement is the only option you have , kindly provide me the address of Flipkart Godown I will deliver the TV myself I don’t want this product anymore in my house as I have lost trust that TV will function fine and im confident Flipkart will not support me anytime going by the experience
After so much pain you guys I don’t deserve replacement , let me live in peace by buying an good product. Because TV is just lying at a corner, daily arguments within family as I don’t have update from Flipkart
You & your team might brush it off my incident as one of the isolated issue but my experience with Flipkart as been poor and shabby
Hello,
I ordered POCO X2 with an exchange offer. Everything is fine with new phone but while exchange that delivery guy put the wrong issue of that old phone so due to which he taken less amount for old phone.
So, resolve my issue ASAP with an difference amount.
Order I’d – OD118875491125845000
They are selling used product please also check warranty you might get surprise
Dear sir,
I ordered realme air Buds on 8th of June i got msg from flipkart your order will delivered by 12 of June but not delivered again I got msg your order will delivered by 18th of June still not delivered now it’s 19th June where is my order I don’t want anything please deliver my order today asap.
Order number is. od118854376984102000
Sir..,
I have cancelled my 3 products..those are kenberry electric kettle, omnesta handbag, maybeline foundation.. There amount has not been refunded.. Order ID is OD118832744222531000, OD118832533630924000.
Please help..
Thank you.,
Our account has been blocked. The account has been blocked on the second day only after we have returned the product without any reason. My number is 7275570876 and my order id is OD118913926009101000 Please unblock our account and our goods. If not, then we will file a case in the forum
same here
HI
My complaint ni – OD118866753331485000.
for Exchange of damage fan but there is a solution from the last 5 day.
I am repeatedly calling they but no answer for the soluation.
Hi All –
I purchased Stainless Steel Modular Rack from Flipkart on 28 May 2020 and it got delivered on 3 june 2020. Further I raised return request with reason High Price charged for the product. The pickup person came for the collection of product but since the product was branded as “Kitchking” and the seller description is 4Ten so the Courier person did not picked the product saying that the product name is not matching although the product is exactly same. So I contacted customer care on 16 June 2020 and he/she asked me to cancel the return as the reason should be different brand instead of High Price charged. Further they asked me to wait for atleast 72 hours so that the system gets updated with the cancellation and then asked me to contact back after 72 hours.
I contacted again on 21 June 2020 to customer care for the return but now the whole picture changed as the customer care saying that the product cannot be returned now as there is 10 days return policy which is lapsed. I asked to connect with senior executive “Rahul” and he also said the same thing. But where is my fault? I raised the cancellation request on time, again contacted customer care for the help as the pick up person was not taking the product and finally contacted again to customer care for the return.
Not sure but its all the fault of flipkart as the seller has mentioned incorrect brand name in their description. Product price is high as compared to other seller on Flipkart as order similar product from other seller on Flipkart itself. Customer care not cooperating as I followed their instruction of return that too with the specified time limit.
Hi,
Order ID – OD118883558835820000
Product – HP Spectre x360 Conv13-aw0204TU
Delivered on – 15th of June
Issue Description ” laptop is faulty and same has been verified by HP, attached is there authorization letter, same has also been mailed by HP to your RTM Engineers(rtm-engineers@flipkart.com) mail ID”
I have been chasing on the issue since 15th and has spoken Kunj Tayagi Today on 21st of June and Abhinav on 18th of June where I was promised that i will get a call back by 24 hours however no call received, attached is the certificate and the mail from HP , kindly look into this as this has been over 6 days and no resolution is given I am highly disappointed in buying product from flip kart, I have also uploaded same using write us back option 3 times and i have been told everything that this is not received, so You may want to check your app as well
Dear team
I want to tell you that i bhought a canon multifunction printer from flipkart .
I ordered on 28th may and i got it at 31st may .
I got the defective product as it dont work properly and not doing any printing which i feel so bad .
Than on 1st june i place it in replacement policy .
From that date and from now 22nd june i didn’t get any response from flipkart .
Please hel me 🙏🙏
Order ID = OD118752815082350000
PHONE NO = 9138253931
INVOICE NO = FADZXF2100117527
PRICE = 2999
REGARD SUJAL
Don’t expect any resolution from them as Flipkart is doing frauds to customers by supplying defective products and making the policy harsh so that customers cannot return or get refund.
I have been struggling for the same for one month now.
We should take them down legally.
Dear team
Mene ek flipkart se printer mangya tha per ye kaam nahi kar rah ye me 28 may ko mangya tha or 31 may ko mere pas agya tha . Jab isne kaam nahi kara mene use agle din hi replacement policy me dal diya . Me use 1 june ko replacement policy me dala tha par aja 22 june tak mujhe iski replacement nahi mili . Meri madad kijiye please .
Order id = OD118752815082350000
INVOICE ID =FADZXF2100117527
MOBILE NO 9138253931
PRICE 2999
REGARDS SUJAL
Flipkart is doing frauds to customers by supplying defective products and making the policy harsh so that customers cannot return or get refund.
I have been struggling for the same for one month now.
Flipkart is biggest fraud company. They take money in advance and there team and there sellers are making fool. They are bigest fraudsters.
Yes, I totally agree!
Flipkart is doing frauds to customers by supplying defective products and making the policy harsh so that customers cannot return or get refund.
I have been struggling for the same for one month now.
Sir we want complain about policy behavior.. You are rejecting our refund request without the problem being solved.. Your technician is coming only for few minutes and not solving our problem. My last decision is to return the mobile.
Flipkart is doing frauds to customers by supplying defective products and making the policy harsh so that customers cannot return or get refund.
I have been struggling for the same for one month now.
Dear same problem i also facing with flipkart
Dear team 🙏🙏
Flipkart oder id :-OD118570316720602000 , Date Of Order :- 07/May/2020 , Delivery Date :- 12/May/2020 ,
Flipkart seller send defective product but same day and same day complaint problem and Flipkart customer support provide replacement But I did not want to get a replacement. 23may 28 may many times delay and 21day ago my account blocked flipkart And after that I have been doing a lot of replies on emails but there is no reply from there. Call and email connect regular ( We have been talked to flipkart Cust
After account blocked 1 one Product delivered 419 rupess maybe but i already complaints no solve..woh sir flipkart service
Flipkart is doing frauds to customers by supplying defective products
Yes, flipkart customer alert don’t buy from Flipkart
#flipkart #boycott
Dear Flipkart, It seems no one is happy with your services and policies.
I think you should close your shutter, it is high time.
Hi,
This is Snigdha. I had ordered Blue Star 1.2 Ton 3 Star Split Inverter AC – White
Order ID – OD118780701032658000 on1st Jun 2020, which was delivered to me on 4th June but I received only the outdoor unit where as indoor unit was not delivered to me by the delivery executive. The delivery executive who came to deliver to my home said he forgot to bring the indoor unit and will give the indoor unit delivery around 5pm. As my mom was unaware about all these online product delivery things. The delivery executive never showed up nor accepted the call and he didn’t deliver the entire product.
I raised the concern the same day on 4th June with customer service and they told me to wait until next day so that executive can provide it the next day. Post which the customer support had to raise a escalation against this and told me to return and replace the product.
From 5th June to till now, I have not received any proper feedback or interaction or any single calls from back-end team regarding this escalation. I have paid the entire amount of the AC, my emi is going to start and I don’t know what’s wrong with flipkart that you guys are hardly interested in handling customer problems. Every time I give a call, the customer support will tell me the same things like – Have patience, We can understand ur problem, U will get a call, it’s escalated to back-end team etc etc.
The technical visit never happened till now, neither I got any calls from anyone related to it, still they are telling I have rescheduled.. When did I reschedule and to which date. The installation person had come to my home but because item was missing that’s why was my able to install, but in flipkart showing installation completed 8th June. How all this is possible. Are u guys not checking anything how this is affect. The resolution dates was first given as 8th then 12th then 13th then 17th and 18th. No calls, nothing happened in these days.
I have filled a complaint against flipkart in Consumer Forum Complaint no-2066512.
Thanks
Snigdha
9449605943
Alt num-9776458591
Cited to my pre paid order OD118589186103041000, Tax Invoice No.#FAC3R92100003224. Sony Bravia 32 inch I booked on 09/05/20. Flipkart delivered me fake old with out termite a power cables TV on 14/05/20. On my complaint Flipkart could not pickup the product till so far. Two times seller came to my home to pick up the product but denied that missing accessories not clearly mentioned. I raised same complaint minimum of two hundred times .. They are not updating information so they sent personnel three times for un installation even it was not a installed and sent agent to pickup product without mentioning clear details of missing accessories and entirely different fake product mismatch of serial number . Due to which I could not use the product nor getting refund. It is my experience that Flipkart team are very poor illustrates, their response, responsibility, resolution action is below standard. They nothing updates. They are devil to customers. So please beware to purchase product from flipkart a else you may cheated with them with in some days. Really i hated them so much. Their team very low class and their channel and system is big zero. Dont deceive by you from them. If they could not solve their mistake in simple process with in near to two months you can imagine their capability. Duplicate fake product sent, in which they asks and seeks missing parts and correct SL number in fake product. Still they not responding
Cited to my pre paid order OD118589186103041000, Tax Invoice No.#FAC3R92100003224. Sony Bravia 32 inch I booked on 09/05/20. Flipkart delivered me fake old with out termite a power cables TV on 14/05/20. On my complaint Flipkart could not pickup the product till so far. Two times seller came to my home to pick up the product but denied that missing accessories not clearly mentioned. I raised same complaint minimum of two hundred times .. They are not updating information so they sent personnel three times for un installation even it was not a installed and sent agent to pickup product without mentioning clear details of missing accessories and entirely different fake product mismatch of serial number . Due to which I could not use the product nor getting refund. It is my experience that Flipkart team are very poor illustrates, their response, responsibility, resolution action is below standard. They nothing updates. They are devil to customers. So please beware to purchase product from flipkart a else you may cheated with them with in some days. Really i hated them so much. Their team very low class and their channel and system is big zero. Dont deceive by you from them. If they could not solve their mistake in simple process with in near to two months you can imagine their capability. Duplicate fake product sent, in which they asks and seeks missing parts and correct SL number in fake product. Still they not responding nor taking any action to pickup fake product nor refunded me even after two months
Cited to my pre paid order OD118589186103041000, Tax Invoice No.#FAC3R92100003224. Sony Bravia 32 inch I booked on 09/05/20. Flipkart delivered me fake old with out termite a power cables TV on 14/05/20. On my complaint Flipkart could not pickup the product till so far. Two times seller came to my home to pick up the product but denied that missing accessories not clearly mentioned. I raised same complaint minimum of two hundred times .. They are not updating information so they sent personnel three times for un installation even it was not a installed and sent agent to pickup product without mentioning clear details of missing accessories and entirely different fake product mismatch of serial number . Due to which I could not use the product nor getting refund. It is my experience that Flipkart team are very poor illustrates, their response, responsibility, resolution action is below standard. They nothing updates. They are devil to customers. So please beware to purchase product from flipkart a else you may cheated with them with in some days. Really i hated them so much. Their team very low class and their channel and system is big zero. Dont deceive by you from them. If they could not solve their mistake in simple process with in near to two months you can imagine their capability. Duplicate fake product sent, in which they asks and seeks missing parts and correct SL number in fake product. Still they not responding nor taking any action to pickup fake product nor refunded me even after two months.Still no resolution did by flipkart
Dear Sir,
I had placed order to flipkart for Sony Led W622G but they delivered W61 on 23.06.2020. I had noticed the same on the point of delivery but delivery boy stated that consumer had to complain directly flipkart. I had made request to return the same and refund the amount on that day but nothing is being done by them after several phone calls and e-mails.. It seems that they do frauds by sending lower grade product intentionally. It is a nexus of fraudsters.
Dear Mr. Chinnapa,
This is to bring into your kind notice that I have purchased carrier 5 star rated inverter split AC on 17th June 2020 from flip cart but struggling to get this installed from pillar to post till today and writing you this mail in great distress and disappointment.
On 20th I received a call from your service partner jeeves regarding installation, he has been so nice in talking and I requested him to send his team with proper basic professional tools for split Ac installation eg
A) Vacuum pump,
B) Swaging tool,
C) Proper size hole saw bit for cutting holes in brick wall.
To which he agreed upon also. But the teams sent to me were carrying none of above tools, when asked they refused to bring the tools and went back and I was assured by jeeves for arranging other team. But nobody turned up though I was kept assurance and suddenly on 23rd I came to know that my installation request was canceled in flip cart portal.
From that day I am requesting flipcart customer support for the installation. On 25th I received a call from some guy for installation to whom I asked for tools but he again refused and given no. of area manager of Carrier. But the service manager didn’t picked my calls.
And my installation request is still standing cancelled in your portals despite of my several complaints.
My Ac is still lying packed since last 10 days, I request you to please either get this installed or refund my money.
Thanks……..Regards
Amar Narula
Yes I agree flipkart is following malpractice by selling used product as New and later when you complaint they block your no and do not respond to your emails
Hi,
I had placed the following order : OD118934800896265000 on June 18th 4:19 pm. The order was not placed by Flipkart and cancelled by the seller. The total amount of 20,416 Rupees was debited from my State Bank of India NRO account. I had chatted with some of the Flipkart assistants in the chat room, who said I would receive my refund by 24th June. It is now 29th June and I still haven’t received any refund. This is really frustrating as I shouldn’t have to email this many times to receive my refund. Flipkart or the seller cancelled my order so it should be you responsibility to straight away issue a refund. Since you were so quick to withdraw the money from my account, I would like you to refund my money as quickly as possible. Please let me know when I can get my refund.
Thanks,
Gautam Datta
Order ID – OD118984538865960000
I was ordered Dr. Vaidya herbiacide capsules from the Flipkart and also made payment for the product through online payment of amount Rs. 386 . The product showed me delivered in the Flipkart my order menu , but I didn’t received that product I didn’t know to whom delivery boy delivered the product.
Flipkart is a such a fraudulent company and this my worst experience with this online shopping site .
Many times i tried to contact no. That is shown me in the Flipkart need help chat box but it was useless. Couldn’t speak to any executive. Even I tried to contact customer support team but useless no. That is available is not in use .Very pathetic experience.
My return pickup is not done from 22 june