Grievance Redressal
In compliance with The Civil Aviation Requirements, if you are not satisfied with our response and wish to escalate your concerns, please contact our Nodal Officer, Ms. Neha Bora at nodalofficer@goair.in. You can make a further appeal to our Appellate Authority, Mr. Eric Billimoria at appellateauthority@goair.in. Please contact them between Monday – Friday (0930hrs – 1800hrs).
Leave Customer Feedback
For any post travel experience that you may want to share with us please click here.
Call Centre
For any type of your flight queries, call our call centre on 092-2322-2111 & 020-2566-2111
For Refunds
For any refund related queries (travel agents/customers), you can write to us with your PNR details to refunds@goair.in
PNR : VBIN5Q FOR MRS.POONAM DEVI AGRAWAL SINCE LAST 3 DAYS WE ARE STRUGGLING FOR YOUR TICKET WE ARE TOTAL 9 PASSENGER . 8 PASSENGER TICKETS HAS BEEN CHANGED AFTER 3 TIMES CALLED.THE FLIGHT WAS CANCELLED BY YOUR END TODAY AT 9 AM MS.KOMAL HAS SAID THAT THE TICKET IS CONFIRMED AND YOU WILL RECEIVE MAIL WITHIN 1 HOUR NOW MR.SHEMIN AND MS.MANISHA TICKETS HAS BEEN BOOKED.SINCE LAST 2 DAYS THE FLIGHT WAS OPEN AT THE AGE OF 58 HOW YOU EXCEPT SINGLE LADY TO TRAVEL ON OTHER FLIGHT PLEASE ADVISE US AND DO THE NEEDFULL