Grievance Redressal
In compliance with The Civil Aviation Requirements, if you are not satisfied with our response and wish to escalate your concerns, please contact our Nodal Officer, Ms. Neha Bora at nodalofficer@goair.in. You can make a further appeal to our Appellate Authority, Mr. Eric Billimoria at appellateauthority@goair.in. Please contact them between Monday – Friday (0930hrs – 1800hrs).
Leave Customer Feedback
For any post travel experience that you may want to share with us please click here.
Call Centre
For any type of your flight queries, call our call centre on 092-2322-2111 & 020-2566-2111
For Refunds
For any refund related queries (travel agents/customers), you can write to us with your PNR details to refunds@goair.in
Goair need to take serious action against the staff present on board and on the runway for thr gross negligence in providing 2 wheelchairs for senior citizens passengers traveling from Delhi to hyd on 27 Sept.even after requesting them for so many times both passengers one 80yrs old with all cardiac problems and 65 yr old with severe osteoarthritis wr asked to climb down the staircase get on the bus and reach the terminal.it was said that the wheelchairs would b available only at the terminal not here.it was so pathetic on thr part.the incharge at the runway was so rude posing as if he was doing a favour to us by making us travel on goair.THE NODAL OFFICER NEED TO ADDRESS MY PROBLEM AS BOTH MY PARENTS HAD TO FACE LOT OF TROUBLE REACHING THE TERMINAL.IF NO ACTION IS TAKEN AGAINST THEM AND AN APOLOGY FROM GOAIR A COMPLAINT WOULD BE LODGED WITH THE DGCA..AND MY HORRIBLE EXPERIENCE WOULD BE SHARED ON FACEBOOK AND ALL.
I was not issued ticket either by mail or SMS. When I called to highlighted about my case to customer care their response was very cold and asked me for evidences from my bank credit card record as a proof that amount has been deducted in my card and paid to GoAir, they wanted me to prove that I have called customer care number prior to my travel date to check about my reservation when they confirmed that no booking was done against my name, ticket details were neither delivered by SMS or email.
My PNR was shared with me later only after I had completed my travel through alternate airlines. I have also attached the boarding passes of as proof of my travel on the same dates in an alternate airlines, because GoAir didn’t deliver my ticket on time and also confirmed that there was no booking made against my name despite multiple followup. Now I’m struggling very hard for the past two months to get my refund amount.
Same happened with me
Pathetic service experienced from Go Air on 19th feb 2018 Three of us were travelling on same PNR one could board the flight and me and my husband was not issued boarding pass as we reached the counter 5 min late.
5.55 pm was the scheduled tym of flight and we were at go air counter by 5.10 and we were informed that the boarding has been closed so we need to meet duty manager Ms Balneesh Kaur and we approached her counter she was not there and came after 5 min and when we explained our scenerio she bluntly said you were late and you will not be issued boarding ticket .you need to pay the penalty and wait for the next available flight.we requested her to let us go as an exception On medical emergency and its really very urgent for us to board this flight. She blunty denied for supporting us and her senior manager Mr Ranjeev he also denied for supporting us.
Our flight was at 5.55 and we were there at the counter at 5.10 the flight flew at 6.15 since 5.10 till 6.30 we were harrased very badly and we were running from one counter to another for help but no support was received and the staff misbehaved and provoked by saying that you want to slap me so slap and mis behaved.
If this is how airlines industry would treat his customer then who would want to travel with go air uncessary the customer is charged penalty and no support from managers.
I want the reversal of my charges that i had to bear because of non supportive staff and the hassel and harrasement that i have gone through otherwise this case will be reported to MD Ceo desk and other media channels
Dear Ms Bora,
My father had booked flight on 21st Oct 2017 for Mumbai to Port Blair for flight G8461 departure date 22-02-2018 at 4.05 A.M.
Till yesterday night the reason provided by your call center executive was due to technical reasons , now the reason provided is due to bad weather conditions.
Pls confirm the alternate solution to reach port blair as the weather conditions are not bad at port blair . Request your call center to be very precise and clear on giving excuses since all other airline servicing the location are having there flight as per routine at Port Blair.
How can your executive predict the fog conditions 48 hours prior . He should be working with the met dept rather than in airlines than.
Request to kindly provide the alternate solution for tomorrow’s flight at the earliest
Hello Go Air team,
Greetings of the day!
THIS IS TO BRING TO YOUR INFORMATION THAT i HAVE PURCHASED A TICKET bearing reference no ADDZSE, WERE IN THE TRAVEL DATE HAS AUTOMATICALLY CHANGED BY THE SYSTEM OF GO AIR. I HAVE SELECTED 2 MARCH AS THE TRAVEL DATE AND IT AUTOMATICALLY CHANGED TO 6TH MARCH AFTER MAKING THE PAYMENT.
I HAVE TO PAY RS 6482 RUPEES EXTRA TO RESCHEDULE THE TICKET. I WOULD LIKE THE REFUND IN THE FORM OF TRAVEL VOUCHER ASAP.
REACH OUT TO ME ON 9963884303
Thanks!
Zohran
Pathetic service from go air ! We were denied boarding pass for no valid reason of ours ! We were harrassed and bullied at the airport, including the senior citizens of our family .
Hello Sir,
I had booked 4 flight tickets (round-trip) for my family vacation which is due in the period of May 4th – May 13th. This was done through the travel agent HAPPYEASYGO.COM
Trip ID : 546711869650507445 (PNR V3JMPI ) –> Payment made: Rs. 1479
Trip ID : 546711869650507446 (PNR JBNHKK ) –> Payment made: Rs. 1071
Trip ID : 547048745410368677 (PNR FYMM3K) –> Payment made: Rs. 4015
Trip ID : 547048745410368678 (PNR RZV5UB) –> Payment made: Rs. 2724
I had booked the tickets on 27th Jan 2018 which is more than 3 months ahead of the scheduled flight date.
During 1st week of April I get an sms from Go-Air that all the above flights have been cancelled due to operational issues. When I called customer care they didn’t care to explain what operational issues due to which flights were canceled.
When I asked for a refund, they had asked me to contact the travel agent as the payment was made through them. I was promised a full refund by Go- Air.
Later did I realize that Travel Agent canceled the tickets and refunded the amount after deducting a convenience fee of Rs. 250 per passenger per ticket. So in my case – they charged 4 passengers x Rs.250 x 2 trips = Rs. 2000
What kind of ridiculous terms and policy is being adopted by the airlines and travel agents ?? For no fault of customer – he has to pay a convenience fee of Rs. 2000 ….for whose convenience ?? This is called looting customers no matter whose mistake it is.
Is it not the responsibility of the Airlines to pay the customer 100% of whatever amount he has been charged ? When I called customer care of Go-Air…they simply directed me to contact the Travel Agent as it is they who are charging the convenience fee. I’ve had no luck with the customer service of travel agent as they blindly read their policy and asked me to contact airlines for the compensation as it was their fault/operational issue to cancel the flight.
Just imagine there are 10 flights daily and 220 passengers and the airlines has cancelled all flights for the month…you end up making 10x220x30daysxRs.250 = Rs.16,500,000 (1 crore 65 lakhs) from what you charge customers with your so called Convenience Fee. Whose convenience is this ? If airlines is cancelling their flights…then Travel Agent should charge the airlines for whatever inconvenience they have caused to their customers…..but instead, they loot customers for no fault of theirs in the name of “convenience fee”.
Now I had to book tickets on some other airlines for 160% of the initial cost, in addition,to incurring a loss of Rs. 2000
I demand the airlines for a compensation towards the losses incurred.
regards,
Alfred (7893193939)
I had booked a flight (2 months before the travel date) ticket for my family vacation on 10th June 2018. This was done through the travel agent AKBARTRAVELS.COM
I had an international flight to catch. I had to reschedule my flight in order to catch the other connecting flight. On 5th June 2018 I get an sms from Go-Air that all the above flights have been cancelled due to operational issues. When I called customer care they didn’t care to explain what operational issues due to which flights were canceled.Firstly i had to pay a huge amount in rescheduling and now 4 days prior to travel, I get a message from GoAir that the flight is cancelled.
What kind of ridiculous terms and policy is being adopted by the airlines and travel agents ?? This is called looting customers no matter whose mistake it is.Initially customer care said, there will be a full amount refund for my ticket including all the charges. On calling again now they say a totally new story that rescheduling charges will not be refunded. I mean this is how you cheat people. Firstly I paid 13k for the ticket and now these guys are refunding me half the amount. Is this how GoAir is planning to raise funds.?? If someone responsible is looking at this, please have some shame and call me on the below mentioned number. My PNR is LECVVE. I demand the airlines for a compensation towards the losses incurred. Eventually i have to cancel my connecting airline also. If this is how you loot people, govt. will take strict action towards it. Also your end days are nearing when government will remove the cancellation charges. You guys will come on road and would be able to beg for your living. Please see some-other way to cheat people.
Thanks,
Achin Vikram
09819853351
Sir namaskar. Mera naam N ASHOK kumar . 2 months hogaya mera paytm marchent account block hagaya mai bahut pareshan hu please sir mera request hai. Mera paytm marchent account unblock kardijye aapka bahut bahut shukriya sir.. 7761837813 ye mera paytm reg. No
For the GO AIR flight G8 144 scheduled today from Patna to Delhi at 10:30 p.m. got rescheduled to 12 a.m. and now the flight travel time is showing as 3 hrs instead of 1.5 hrs which is the usual travel time. When contacting the customer care for the reason of delay and doubled flight time I got a response that the airport is busy so they cannot takeoff and land on time which is the lamest excuse ever. Also customer representative very rudely stated that if I need further information I can contact the airport itself and not the airlines. I mean that’s the worst customer care response ever. So now if I need to enquire about a goair flight I need to contact the airport!!! I know for a fact that they will further delay the flight at the last moment so that the customer cannot cancel and they escape the cancellation charges. Pathetic airline. Never ever gonna fly go air again and advice others also not to opt for go air after this experience. I mean the airlines has no respect for their customers and their time.
I had plan my holidays to Kerala three month back and did all my
flight and hotel booking well in advance. I have GoAir flight from
Ahmedabad to Kotchi on 30th August 2018 and return flight was on 5th
September 2018 through Indigo. However, due to natural calamity and
very very worst situation in Kochi and surrounding destinations, I
don’t want to continue my travel plan and that is with two small kids
and one infant. My all hotels from that area are non operational and
they had cancelled all my booking for said date and provided me full
refund.
Infact, for my return flight which was from Trivendrum to Ahmedabd on
5th September 2018 with Indigo, they got my tickets cancelled and
provided me full refund as well.
I have been talking to Go Air customer support team since 15th of August
and every time I have been given different dates and asked me to wait
further. Today I have been told that cancellation is only possible
till 29th August 2018. As you can see I got my all booking cancelled
including return flight, and there is no question to continue my
travel during this time with my small kids.
I demand airlines to provide me cancellation with full refund without any
charges. My PNR numbers for booking are F31TMV and F2TJ7F.
To
The Nodal Officer (Ms. Nehha Bora at nodalofficer@goair.in)
Go Airlines (India) Ltd.
1st Floor, C-1, Wadia International Centre (WIC),
Pandurang Budhkar Marg, Worli,
Mumbai 400 025, India
Dear Ma’am,
Please refer to PNR Z81GJZ booked by me for my senior citizen parents. The onward flight G8559 on 13/Sep has been cancelled by GoAir unilaterally, and without any Force Majeure conditions. My mother received a phone call today and i got email as below.
Response from Mr. Akhilesh on your call centre did not resolve this matter, so this escalation to you.
Please note that this cancellation call has caused extreme distress to my mother, especially no alternative has been offered by GoAir yet.
As per CIVIL AVIATION REQUIREMENTS SECTION 3 – AIR TRANSPORT SERIES ‘M’ PART IV ISSUE I, DATED 6TH AUGUST, 2010 EFFECTIVE: 01.08.2016, we request Goair to arrange either of the following –
1. Confirmed ticket for a GoAir direct flight departing from Lucknow between 9:00 AM and 7:00 PM, to Hyderabad and plus/minus 2 days from the intended travel date of 13/9/18, and no extra cost to us
2. Confirmed ticket for a alternative airline direct flight departing from Lucknow between 9:00 AM and 7:00 PM, to Hyderabad and plus/minus 2 days from the intended travel date of 13/9/18, and at no extra cost to us. For your information, Indigo is operating 6E884.
3. Refund amount of onward journey by G8559 on 13/Sep was informed by your call centre executive Mr. Akhilesh as Rs 4788 only (Rs 4588 for ticket and Rs 200 for seat). This out of Rs 11,870 paid for onward+return ticket. This amount without compensation is not acceptable to us. Regulations entitle us for ticket on another carrier’s flight or if so desired by the passengers, provide them alternate travel opportunities at no additional cost. Therefore if GoAir does not provide ticket to us by 25 Aug 2018, and we are forced to purchase a ticket on our own, in that case we shall be entitled to claim from GoAir via statutory channels (DGCA and/or Consumer Court), an additional difference amount Rs 3198 approx for a new ticket (Indigo ticket Rs 7986 for 2 PAX on 6E884 on 15/9), and a notional value of the mental harrassment / finacial loss, incurred by me and my parents on account of cancellation of G8559, under the Consumer Protection Act.
4. In case if GoAir cancels our confirmed return ticket on 30 Sep, thereby causing double hardship, then similar compensation shall have to be borne by Goair to us.
Please treat it as most urgent and respond on 25 Aug 2018.
Regards
Anupam Saurabh
Vide PNR No. M9TFTD i had booked an advance tkt. dtd.20.06.2018 for my ailing wife Kiran Gupta, who is 65 Yrs. old, to travel thru your Fl. No. G8 762/G8 125 from Patna to Hyderabad via Kolkata on 27.08.2018. However, to our surprise we recvd. a Mail dtd. 17.07.2018 from your Mumbai office informing us that the above scheduled flight is cancelled, thru several interaction with your concerned officer at Mumbai, the tkt. was pre-pon for travelling on 26.08.2018.
Yesterday (i.e. on 26.08.2018) my wife after completing the formalities of long ques both at the entry gate & at the boarding pass issuing counter 1 hr. before the scheduled departure of 3.20 PM, the boarding pass issuing counter Madam informed her that there is no room to issue boarding pass, she didn’t ready to listen any request and started entertaining the other passengers in the Que. Disguised with such treatment, she immediately approached your Manager at the airport who came after 10 minutes of waiting, he simply told her that your tkt. is now waste & can’t been done any thing, He was not even ready to hear any request of some adjustment in next flight and ask her to go home rudely. He even don’t know how to behave with an elderly ailing person behaving like that he owner of the Go Air..
Now, we know that to save your face & skin, you take a shelter that you have ask the tkt holders to report 2 hrs. before the scheduled dep., pl. check your data’s for the percentage turnout of your passengers 2 hrs before the scheduled departure ?. Pl. accept the fact that your concerned officials are involved in marketing unethically by saleing the tkts. on the premier prices on the day of Journey by taking the advantage of the passengers who have not reported before 2 hrs. of the scheduled departure. Sir, i am a regular traveler thru others Airlines including some times yours for the business, but have never come across such situations even at a Nos. of times, i have reported for the boarding pass counter at the last few Minutes ahead & had been very cordially treated by the respective airlines. With this type of business strategies, you may betemporarily earning some money but certainly it is an unethical ways & means. Now i have booked another tkt. thru other Airline ignoring yours. if i don’t get a +ve response within 2-3 days from your end, certainly i will be bound to de-list Go Air from our & other sister associates corporates followed by other applicable provisions under Ministry of Civil & Aviation. Can I expect a reply on my Mail ID: psgupta53@gmail.com, husband of Kiran Gupta, the passenger.
Vide PNR No. M9TFTD i had booked an advance tkt. dtd.20.06.2018 for my ailing wife Kiran Gupta, who is 65 Yrs. old, to travel thru your Fl. No. G8 762/G8 125 from Patna to Hyderabad via Kolkata on 27.08.2018. However, to our surprise we recvd. a Mail dtd. 17.07.2018 from your Mumbai office informing us that the above scheduled flight is cancelled, thru several interaction with your concerned officer at Mumbai, the tkt. was pre-pon for travelling on 26.08.2018.
Yesterday (i.e. on 26.08.2018) my wife after completing the formalities of long ques both at the entry gate & at the boarding pass issuing counter 1 hr. before the scheduled departure of 3.20 PM she was at the bording pass issuing counter, the boarding pass issuing counter Madam informed her that there is no room to issue boarding pass, she didn’t ready to listen any request and started entertaining the other passengers in the Que. Disguised with such treatment, she immediately approached your Manager at the airport who came after 10 minutes of waiting, he simply told her that your tkt. is now waste & can’t been done any thing, He was not even ready to hear any request of some adjustment in next flight and ask her to go home rudely. He even don’t know how to behave with an elderly ailing person behaving like that he owner of the Go Air..
Now, we know that to save your face & skin, you take a shelter that you have ask the tkt holders to report 2 hrs. before the scheduled dep., pl. check your data’s for the percentage turnout of your passengers 2 hrs before the scheduled departure ?. Pl. accept the fact that your concerned officials are involved in marketing unethically by saleing the tkts. on the premier prices on the day of Journey by taking the advantage of the passengers who have not reported before 2 hrs. of the scheduled departure. Sir, i am a regular traveler thru others Airlines including some times yours for the business, but have never come across such situations even at a Nos. of times, i have reported for the boarding pass counter at the last few Minutes ahead & had been very cordially treated by the respective airlines. With this type of business strategies, you may betemporarily earning some money but certainly it is an unethical ways & means. Now i have booked another tkt. thru other Airline ignoring yours. if i don’t get a +ve response within 2-3 days from your end, certainly i will be bound to de-list Go Air from our & other sister associates corporates followed by other applicable provisions under Ministry of Civil & Aviation. Can I expect a reply on my Mail ID: psgupta53@gmail.com, husband of Kiran Gupta, the passenger.
I cancelled my flight against pnr L9EP4Q on7sept 18 through goair on medcal ground which I mailed to feedback with copy to nodalofficer for full refund along with scanned certificates by hospital specialists. No reply or refund has been received till date. Is this customer harassment by the goair
Dear Ms. Nehha Bora at nodalofficer@goair.in,
I traveled by Go air flight no. G8 129 from Srinagar to Delhi on 14 Sep 2018. My PNR is I9Y15Q. Go air staff at Srinagar airport misbehaved and tried to insult me in front of other staff and my fellow passengers. Incident took place at around 1000 hrs. Sequence of events are as given below:-
I went to check in counter. Deposited my one bag at check in counter and got boarding pass. I reached for security check with my one hand bag and security personnel told me that you cannot carry four Duracell AA batteries in cabin baggage. I decided to give my hand baggage as check in. With consent of security personnel I reached back to same check in counter but that counter was unattended. I approached to another counter which was to the right and told that I have to give my bag for check in. The staff who was handling baggage told me that “Aap log pahale luggage chupate ho aur fir dobara aate ho” (You people hide the baggage first and then bring it for check in again). I replied to the staff that I have no reason to hide the baggage as it will weight only around 2 Kg. He added rudely that “ Subah se 20-21 log is tarah kar chuke hain” (20-21 people has done the same since morning). I told him that he cannot blame me for the misdeed of others. He told me to go to scanner again for scanning of my bag. After scanning the bag again I reached to the counter and asked the name of staff. He told his name Masarrat. I took his permission for taking his picture to lodge complain against him but staff at check in counter denied me taking his picture saying that this is a defence airport and taking picture is forbidden here. He asked me to join the queue at the end and he will listen to me when my turn comes. I joined the quee at end and waited for my turn. I reached to the counter gave my bag and asked him about the weight. He replied 2.6 Kg. I told him that do you think I will hide bag for just 2.6 Kg and you are trying to protect your staff saying that you cannot take his picture. I told him that I am an ex-serviceman and know where and why pictures should not be taken at airport. I also did not insisted for taking picture of staff as I know that computer system, duty roster of staff and footage of cameras can reveal the identity of personnel if an impartial inquiry is ordered. I gave a good reply to staff at check in counter as he provoked me with none of my fault. At last he realized his fault and apologized 2-3 times for his behavior.
Insulting a customer at airport with indecent remarks by Go Air Staff and support by another staff should be a grave concern for the airlines and mere apology should not be sufficient. Strict action against the staff should be taken so that he/they do not dare to repeat the same in future with any other customer.
At last I appeal to my fellow passengers also to raise their voices against any kind of exploitation. I understand that many of us are not able to report due to different reasons.
Shiva
GoAir Service is Very Worst
I have the Planned vacation between 29th Sept to 3rd Oct 2018 And 5 passenger Ticket has booked 3 months in Advance (from BBI to PAT) as Senior Citizen travelling along with me (PNR B8PNMD)
1. Now they have cancelled the Flight due to Operational issue and neither they have flight service before one day or next day ..
2. Also I have booked the return ticket from Patna to Bangalore( my Job
Location) under your Air Lines on 3rd Oct. This is getting impacted because
of cancellation of flight on 29th sept (PNR Q5LRFP)
After so many mail to Nodal officers, there is no response about my all the ticket.
I am looking all the money invested should be recover from GoAir because of their cancellation.
It looks like they earning the Interest by collecting the money in Advance..
Now i have to reschedule my plan..
At airport counter staff Mr. Harish nagarvof go air is not proper.they are misbehaving with the customer. This is direct cheating even they are not issuing free seats at counter also. Even they are not opening seats at last moment.on demand they are telling charge to pay at last moment .this is not correct.take action immediately .this is cheating by counter staff of go air at Jaipur airport.
It’s a shame, despite nodal office and appellate authority in CC I am still struggling to get my concern addressed ref:_00D90g2nX._50090299Kn6:ref , following up since 11th Sept. The executive sends boiler plate email to all responses and closes the ticket. Sample email below
=======================
We refer to your emails to GoAir. We regret the delay in our response.
Having reviewed all previous correspondences on this matter, and have re- assessed your concern with the higher authorities we state that the issues raised in your emails have been addressed appropriately and have nothing further to add.
========================
Really, who are these higher authorities? I have acknowledged copy from the ground staff of go air on the damage incurred due to mishandling of my luggage.
It was a terrible experience for me when on 17th of December 2018 I reached to your boarding counter at Srinagar airport port and my boarding pass was not provided to me with out any justification and before listening my request the staff posted their directed me to deposit fine Which I was to deposit due to consulation of my son with the doctor….I on the same day mail my complaint to the address given for nodal officer as well as applete authority but unfortunately all in vain….my only concern was that I was at your counter at 1310 hours and the departure was 1350 hours …but nobody listen to me instead of forced me to deposit more 6500 rupees more than 6000 which I have deposited earlier…my ticket was booked for Srinagar to Jammu ..and booked in the name of Mukhtar Ahmed sheikh and Faizan Mukhtar …I don’t know your rules and regulations whether you can compensate me or not…I want the justification…and the logic how I was forced to deposit double amount … when I was at your counter before half an hour… hope that you may satisfy me thanks
I would like to ask for your help in changing the surname of one of the
passenger from the above mentioned PNR # FF7MVB.
I booked these tickets on Sunday 2nd December for my sister and her family.
So in order to book it I was entering the names and all names ended with
Thakur so mistakenly I added Thakur for Preeti Devi’s name. I have
submitted the ID proof to change from Preeti Thakur to Preeti Devi which is
there as per the government ID proof. But I was denied telling that name
change can’t be done. Now, what I understand by name change is completely
new person. However, in this case the person is same and just the surname
needs to be changed. You may refer to the id proof where husband’s name is
mentioned as Subh Chandra Thakur who’s a traveler in the same PNR. I hope
these many information are more than enough to change it rather than
troubling the client.
Also, you can check historical bookings done by me where I chose to fly
using GoAir only and with 7 passengers.
Hope to hear from you soon.
I am very upset with the service I received from GoAir. I had booked a flight number G8123 at 6:55 AM from Hyderabad to Kolkata by mistake on 10th Mar instead of 15thMar PNR R17PMB. I have made several requests to make some compensation either to change the date of travel or make amount compensation but GoAir is not responding. This is very pathetic services I have received from any Airline services. All I have asked to do is to change the date of travel, for that GoAir is asking full amount for the Rescheduled flight. This is really a loot of money. Is there no compensation for a wrong date booking? Is there no way to compensate your customer for making a mistake that too for the first time? I have taken so many flights with Other Airlines but never received such kind of response. It is loot of money on the shield of Policy and regulation. I have talked to Customer service and their lead, and they are even not responding and always repeating about the policy. I am still all asking to change date of travel or make some amount compensation so that I can compensate my loss and rebook my ticket on correct date.
Was travelling on 3 feb via flight no. G8-31 from Delhi to Phuket.
As it was late night flight and the flight was not full many passengers change their seats by themselves or occupied all the three empty seats to rest and lie down.
To my surprise none of the staff asked them to sit straight while taking off and even landing. Two or three times their was turbulence due to strong wind and the seatbelt sign was on. But still no one care keeping high risk and ignore the safety ot other passengers.
This was my first experience with GoAir as a frequent flyer. I will make sure not to fly in this airlines again.
Yogesh