Grievance Redressal
In compliance with The Civil Aviation Requirements, if you are not satisfied with our response and wish to escalate your concerns, please contact our Nodal Officer, Ms. Neha Bora at nodalofficer@goair.in. You can make a further appeal to our Appellate Authority, Mr. Eric Billimoria at appellateauthority@goair.in. Please contact them between Monday – Friday (0930hrs – 1800hrs).
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Call Centre
For any type of your flight queries, call our call centre on 092-2322-2111 & 020-2566-2111
For Refunds
For any refund related queries (travel agents/customers), you can write to us with your PNR details to refunds@goair.in
This is to bring to your notice that I have booked tickets from your airlines, but due to lock down I couldn’t avail the services.
Now when I wanted to use the facility of these tickets for my travel to Nagpur from Pune during Diwali vacation, but came to know that there is no flights available during this period.
Request to please help me with the refund of the tickets booked. The PNR details are as mentioned below:
1. Y4H5PY
2. K49YXI
3. GMFZTN
————
I have been following up with you all to support me on my grievance redressal but have not received any feedback or response from your end.
Kindly let me know if this issue cannot be resolved, then I have to proceed to the ombudsmen / consumer forum for my redressal.
Your company doesn’t have any flights operational before Deepawali, to Nagpur, hence I am my family is stuck up.
I need the refund but you are not returning my money back.
There is no response from your end
I don’t have any choice left rather than to move ahead with my issue.
Dear sir,
I booked flight ticket in your airlines for 20 th May 2020 from Bagdogra to Kolkata (G8 537 ).PNR no for that is LYCDVT. Because of COVID19 issue that flight is cancelled from your end. Now I am requesting you to refund full amount to my account instead of holding my money to credit shell. I don’t have any plan to visit any place in next year. My forward journey from Kolkata to Bagdogra on 15th may2020 was in INDIGO airlines. Indigo already refunded me the full amount. Please refund my money immediately.
Passenger name:SIKHA MOITRA, SUGATA MAITRA, KUSHUMIKA BANERJEE.
Thank you
Saswata Maitra
Have you got your refund sir I was waiting for my refund since nov2019
Sir/Madam,
I have booked a ticket from Bangalore to Ahmedabad and while doing web check in I got to know from Customer care executive that all seats are chargeable. I mentioned this is not the case with other airlines, but he repeated that for web checkin i will have to pay for the seats.
My question is when i am paying for the ticket, why should i pay for the seats with no extra benefits? Is it mentioned in the T&C that all seats are chargeable. Please clarify.
Also I am calling customer care since morning and not even once my phone has been answered even after waiting for more than 30 minutes each time. Can you please improve the availability of your Customer care executives?
No one is picking up the phone call I was trying to contact them since Nov 2019 they have refunded single penny
Hi GoAir Team,
PNR- LYBUST
When I have booked this flight, the iternary and flight was different and it was a direct flight and now suddenly you have changed my flight with a halt of 6 hours in Varanasi, without any consent or notification from me.
Already tried calling customer care several times but even after waiting in queue for 35 mins everytime, no one is answering the call.
Earlier my flight G8557 timings was 6:40PM in the evening from Delhi to Blr direct flight, now the flight timing has changed to 2:30pm without giving any notification or option to change the flight.I have attached my earlier and latest flight itinerary.
Couldn’t accept this kind of behaviour, please change my flight to a direct flight, can’t waste my precious time, it takes only 3 hrs to reach blr, can’t tolerate 10 hours sitting at the airport. Please try to understand and help me for my genuine concern.
Either change my flight to a direct flight else cancel this flight and provide me a full refund. Please reach out to me asap.
Frustrated Passenger
Mohit Verma
9041188666
9958845582
This is the worst service experience of my life. Because of you guys there are several instances that I have to face the cancellation of my flight thrice. I need my refund in just next 3 working days and I will never book a flight with you ppl ever and also ask all my family members and friends to do the same. Worst experience and I want my money to be refunded asap. I am unable to attend my family function because of you. Also I am going to escalate it and tweet about this. You guys don’t take this as your responsibility to book another flight as an alternative for us. Really pathetic service you give.
My parents had booked the flight for the month of march 2020 from delhi to pune but due to covid situation, they didnt travel. In that time frame, policy came from the Govt that the flights which was booked earlier and they couldnt travel due to covid situations will get the full refund .But my parents got only the amount of Rs 200 from Go Air which is pathetic under ongoing conditions.If other airlines like indigo for instance is giving full refund at that time of travel(in case of my ticket) why go air has the problem to issue full refund .Please issue the full refund. Below is the tiket details
Booking id-EMT70956526
PNR- YYYTHG
email-satish.k.wali@gmail.com
Hello Sir/Madam,
PNR ticket number (X681WF)
I have booked this PNR ticket number (X681WF) is from Ranchi-Bangalore on 19 May 2020. As due to nation lockdown ( Pandemic ) we could not able to travel.
As of now, I can see that this PNR (X681WF) is now booked for 13 December 2020 without our intervention. I could not able to travel on 13 December 2020.
Could you please make the same PNR to travel on 30 Jan 2021 or 6 February 2021?
I would like to make the changes & kindly take this email as my confirmation. I have tried many times calling your call center but no luck. I have followed many times but there is no response by Go airways
Let me know if you have any queries.
Regards
Irshad parwez
9741068832
Hello There,
I have booked ticket in go air for my upcoming journey on 25th November from Bangalore to Jaipur.
Go air mobile app and website is showing different flight details. So, I have sent a mail to go air customer care to confirm the same but I haven’t received any response from them yet.
Please check and assist ASAP
PNR no – ND9T9X
I had booked Go Air tickets from Mumbai to Jammu and back for travel date 15/04/20 to 21/04/20 vide PNR number QBUWQA but which got cancelled due to lockdown. I have written several emails to Goair, Nodal Office and Allelate Authority of Go Air but nobody is replying to my emails.
I had to cancel GoAir ticket as the flight was rescheduled by the airline and new schedule was not suitable for me.
I sent multiple mails regarding this, but unfortunately nobody cared to respond. I have been charged cancellation fee though it was mismanagement from airline. I am looking for full refund for the ticket, please help regarding this.
PNR – F73LFM
Flight No – G8-373
Bengaluru (BLR) to Patna (PAT)
Date – 12 Nov ’20
I have my flight on dec 3rd. From Hyderabad to Maldives. Morning the delivery agent called and said it has been cancelled.. later I told him to look for an alternative he said he have one. But after that I tried calling the customer service but no one responded… I am facing a lot of issues. PNR- G76QHM
9866222968
Hi
Inspite of numerous mails, twitter messages i havent received any response from Go air on my refund.
Further trying to reach your customer support since ages now so that it can be rescheduled but inspite of waiting for more than 1 hr no one is answering.
PNR PFL9RE on GoAir flight G8-327 from Mumbai (BOM) to New Delhi (DEL) on 11-06-2020 at 06:20 hrs was cancelled by you. In need my refund immediately.
Team,
I had booked Ahmedabad to Mumbai flight as per the below trail mail.
Now since our Maharashtra CM had ordered for mandatory covid test report before we return.
I am a senior citizen & diabetic & my age is 68 years
Hence I want to get the full refund of my ticket amount 3650 once I cancel.
Kindly check & assist me on priority basis.
Passenger Name – Ghanshyam Awtani
Mobile No – 9869102839
PNR NO – BD8NQX
Flight Date – 13th Dec’2020
Booking ID – NF78136289018840
Kind Regards,
Ghanshyam Awtani
Hello, I am holding PNR DBIMFN Kochi to Mumbai, Goair cancelled my ticket and said you can reschedule your ticket within 1 year while i m rescheduling getting error your PNR is invalid so i called customer care after 5 minutes call getting disconnect so sent mail to nodal officer and feedback team they are list bothered to reply. Please look into it. Regards, Nadeem Khan
I had booked a return ticket (PNR# B55JGC) with GoAir and the amount has been sitting in a credit shell since the lockdown. I have tried to reach Customer Care on their phone for over 2 months now and all I hear is a pre-recorded message and it never goes through an agent. Several emails to feedback/nodalofficer etc. have also not resulted in a response. I also posted on the GoAir account in Facebook but to no avail.
I am extremely frustrated with this and feel cheated.
Due to the pandemic, I have no plans of travel in the near future and hence need a full refund of the amount immediately.
Thanks,
Shalini
My goair flight has been cancelled with our any reason. After cancellation i have tried over few days but didn’t receive call. I want to refund full money because I have not able to boarded This Flight PNR R69RSS
PNR ref: U8YYPM. I am seeking for a full refund of our ticket.
Our flight was cancelled due to lockdown and the current covid situation. We booked the tickets on 01st March for travel from 30 Apr to 09 May.
Based on the court order, the DGCA has said that those who booked tickets between March 25 and May 24 for travelling within the same period, those who booked tickets prior to March 25 but the travel period was till May 24, those who booked tickets anytime but for a journey post May 24 should be given a full refund.
I have already written to Nodal officer, Appellate authority but there is no reply from anyone. We have two 7 year old kids travelling with us. We don’t intend to travel in the future due to this pandemic.
Please process full refund of our tickets at the earliest.
Dear Sir,
I booked flight ticket in your airlines for 10th November 2020 from Delhi to Ranchi PNR no for that is L47RMI. I’m not sure why flight was cancelled from your end. Now I am requesting you to refund full amount to my account instead of holding my money to credit shell. I’m trying to call but I’m not able to get in touch with any of your Customer service rep. I tried to get in touch with your agent but of no use, This is so unprofessional. My forward journey from Kolkata to Delhi on 15th November 2020 was in INDIGO airlines. Indigo already refunded me the full amount. Please refund my money immediately.
Passenger name: Reema Thakur, Balwant Kumar
Thank you
Reema Thakur
PNR- LYIEUT. I booked 3 tickets from Chandigarh to Benguluru, flight number-G8-811 (24.12.2020) on 23rd October 2020. The premises cancelled my tickets on 18th Dec 2020 without my consent and refunded my payment immediately without informing me. I tried to connect the customer care but they are not reverting me back. They are excepting their mistake but still asking me to pay 10k extra for 3 tickets to be re scheduled. They are not even giving me the reason behind the cancellation of the tickets. I am very disappointed with the services and the airline. It’s very urgent for us to travel but executives are not solving the issue. Being a customer I feel like you are fudging us and even more mentally harrassing. I request you to re-book our tickets on the previous rates. Please take this case seriously.
Thankyou
Every other airlines have made refunds for flights during lockdown. I had booking with Indigo, Spice and GO air.
Already got full refund from Indigo and Spice.
Goair not picking up call on helpline, not responding to emails. This Chor airline is not only blocking our money they are earning interest on them.
I Have booked ticket on 12th Jan 21 on urgent travel on 14th jan 21 on high price. Which is fine for me as i was informed about the price during booking. Booking no “R4D9TY”.
But when i am trying to do WEB CHECK IN , i am FORCED TO PAY ADDITIONAL appx Rs 1000 for SEAT BOOKING. This is i can say absolutely cheating as it was no where mentioned during booking processes.
Why i should pay for seats as it was not mentioned anywhere? and there is no option to fly with auto selected seats.
I need my Seat booking amount refunded.
Hi,
I am writing this to make you aware of the irresponsible and rude behavior of Mr. Ankush Kakkar from the Delhi Airport staff of Go Air was the rudest person we talked with for a canceled flight by Airline. Our flight from Delhi to Ahmedabad: G8-715 got canceled on 4th March 2021 by Airline without any consent and we were not informed by any calls. We got to know about the cancellation when we reached the airport just 2 hours before the scheduled departure. When we asked for the reasons and refund no appropriate reasons were given by Mr. Ankush Kakkar who refused to reply at all at first. He kept himself busy with some fake calls and we were being treated as if we are traveling free like beggars. That was the rudest and humiliating behavior of Mr. Ankush where we asked multiple times for alternate options as it was too urgent for us to reach the destination on time. Mr. Ankush didn’t reply properly and we could see no helpfulness but ignorance from his behavior. No other staff was responding at all and everyone asked us to talk to Mr. Ankush only. After a lot, more arguments Go Air staff canceled our flight and we immediately booked another that cost us 5000/- more. I have recorded a video of the same and would love to make it public if appropriate actions would not be taken as your staff has failed to honor the customer in need. Imagining the situation my parents or any other elder person would have been to, they wouldn’t have got any help from airline bus an ignorance like Mr. Ankush did and would not have made it on time in such situation, I will never book a flight from GoAir.
Dear Sir
This is piyush mishra. I had booked two flights with 4 passenger each from Go Air and the details are as follows :-
1. PNR – P5WDTF from Jaipur to Bangalore direct flight on 24 March four passengers
2. PNR – N53NTV from Bangalore to Jaipur direct flight on 30 March four passengers
Sir later I received a call from GOAIR that 30 March flight is cancelled and I can prepone or postpone my flight or cancel it if I want. So I chose the option of postponing it by one day to 31 March.
Later I got a sms and not a call that the 24 March flight became a hopping flight from direct flight and the journey became 6.30 hours from 2.15 hours, to this I was shocked and surprised equally and gave a call to customer representative, I conveyed to her that I am travelling with two young kids and its not possible to board a hopping flight and travel 6.30 hours, she was helpful and told that on 22 March there is a direct flight and I can change it to 22 March. So sir I requested her to change the flight. I also told her that the return flight which was changed to 31 March should also be preponed by two days to 29 March since I was not at fault and total hotel booking at Bangalore will be affected unnecessarily. To which she said she needs to speak to her seniors and put me on hold, later she confirmed that the return flight for me has been changed to 29 March now, and I will get the updated schedule on my registered mail id. So in effect the flight schedule for me was amended as under :-
1. PNR – P5WDTF from Jaipur to Bangalore direct flight on 22 March four passengers
2. PNR – N53NTV from Bangalore to Jaipur direct flight on 29 March four passengers
However sir later for 6-7 days when I did not receive any mail or confirmation, I spoke to your representative on 19 March, and spoke to Usheni, she said nothing has been changed and on my request she change the onward journey from 24 March to 22 March. But for change of return flight to 29 March, she said that it has been chnged once and cannot be changed another time due to the airline policy. I told her to listen to the recorded conversation I had previously and she said that she will do it and I will get a call within 24 hours.
Later when For two days I did not receive any call I gave a call to your helpline and this time spoke to Priyanka. She listened to the whole story and told me to write a mail. I told her that its a follow up call and I need an update on my previous query, but she did not take the pains to find out the actual story.
Sir all these repeated conversations are recorded at your end and you can listen to it to find out about the issue. My point is that this is not the way to treat your customers. Since the time I have booked the flight I have been harrased and have been made to change my program number of times. Still it is not finalised due to lack of clarity. It is not a sign of professional airlines but truthfully signifies the way a local tour bus operator operates. It also indiactes that somehow your staff feels that they are doing some charity to the passangers by helping them. There is no procedure whatsoever of follow up. Whenever I have spoken to your customer care there are lot of noise of these guys gossiping in the background and one has to literally shout to be heard.
May I request your urgent intervention in the matter to prevent further harrasment and confirmation of my return filght on 29 march. And may I also request you to improve the state of affairs at your customer care before its too late to repair.
Piyush Mishra
Mob 8493891904
DEAR SIR
IAM M VIDYA SAGAGR REDDY IAM BOOKING TWO FLIGHT 9 PASSENGERS TO YOUR AIR LINESS.
1-PNR YC6D9A FROM COCHI TO HYDERABAD ON 15/04/2021 19.05 GO AIR LINES
YOUR CUSTMER CARE SERVICES WAS CALLED TO FLIGT WAS CANCELLED. YOU ARE RE SHEDULED ORCANCELLED THE TICKETS WE ARE REFUND FULL TICKET AMOUNT TO YOU. IAM BOOKING MY FLIGHT TICKETS IXIGO AGENCY. 9 PASSENGERS THEY ARE RECIEVED 33288/-.IAM CANCELLED MY TICKETS. THEY ARE NOT FULL AMOUNT. ONLY 2688/- RUPEES. IAM ASKING TO AGENCY THEY ARE SEND TO AIR LINES CONFORMATION MAIL COPY. IAM NOT RECIVED TO ANY CONFORMATION MAIL COPY TO GO AIR LINESS. SO PLEASE SOLVE MY PROBLEM AND GIVE TO ME MY FULL REFUND AMOUNT.
YOUARS FAITH FULLY
M VIDYA SAGAR REDDY
9440230890