Grievance Redressal
In compliance with The Civil Aviation Requirements, if you are not satisfied with our response and wish to escalate your concerns, please contact our Nodal Officer, Ms. Neha Bora at nodalofficer@goair.in. You can make a further appeal to our Appellate Authority, Mr. Eric Billimoria at appellateauthority@goair.in. Please contact them between Monday – Friday (0930hrs – 1800hrs).
Leave Customer Feedback
For any post travel experience that you may want to share with us please click here.
Call Centre
For any type of your flight queries, call our call centre on 092-2322-2111 & 020-2566-2111
For Refunds
For any refund related queries (travel agents/customers), you can write to us with your PNR details to refunds@goair.in
This is to bring to your notice that I have booked tickets from your airlines, but due to lock down I couldn’t avail the services.
Now when I wanted to use the facility of these tickets for my travel to Nagpur from Pune during Diwali vacation, but came to know that there is no flights available during this period.
Request to please help me with the refund of the tickets booked. The PNR details are as mentioned below:
1. Y4H5PY
2. K49YXI
3. GMFZTN
————
I have been following up with you all to support me on my grievance redressal but have not received any feedback or response from your end.
Kindly let me know if this issue cannot be resolved, then I have to proceed to the ombudsmen / consumer forum for my redressal.
Your company doesn’t have any flights operational before Deepawali, to Nagpur, hence I am my family is stuck up.
I need the refund but you are not returning my money back.
There is no response from your end
I don’t have any choice left rather than to move ahead with my issue.
Dear sir,
I booked flight ticket in your airlines for 20 th May 2020 from Bagdogra to Kolkata (G8 537 ).PNR no for that is LYCDVT. Because of COVID19 issue that flight is cancelled from your end. Now I am requesting you to refund full amount to my account instead of holding my money to credit shell. I don’t have any plan to visit any place in next year. My forward journey from Kolkata to Bagdogra on 15th may2020 was in INDIGO airlines. Indigo already refunded me the full amount. Please refund my money immediately.
Passenger name:SIKHA MOITRA, SUGATA MAITRA, KUSHUMIKA BANERJEE.
Thank you
Saswata Maitra
Sir/Madam,
I have booked a ticket from Bangalore to Ahmedabad and while doing web check in I got to know from Customer care executive that all seats are chargeable. I mentioned this is not the case with other airlines, but he repeated that for web checkin i will have to pay for the seats.
My question is when i am paying for the ticket, why should i pay for the seats with no extra benefits? Is it mentioned in the T&C that all seats are chargeable. Please clarify.
Also I am calling customer care since morning and not even once my phone has been answered even after waiting for more than 30 minutes each time. Can you please improve the availability of your Customer care executives?
Hi GoAir Team,
PNR- LYBUST
When I have booked this flight, the iternary and flight was different and it was a direct flight and now suddenly you have changed my flight with a halt of 6 hours in Varanasi, without any consent or notification from me.
Already tried calling customer care several times but even after waiting in queue for 35 mins everytime, no one is answering the call.
Earlier my flight G8557 timings was 6:40PM in the evening from Delhi to Blr direct flight, now the flight timing has changed to 2:30pm without giving any notification or option to change the flight.I have attached my earlier and latest flight itinerary.
Couldn’t accept this kind of behaviour, please change my flight to a direct flight, can’t waste my precious time, it takes only 3 hrs to reach blr, can’t tolerate 10 hours sitting at the airport. Please try to understand and help me for my genuine concern.
Either change my flight to a direct flight else cancel this flight and provide me a full refund. Please reach out to me asap.
Frustrated Passenger
Mohit Verma
9041188666
9958845582
This is the worst service experience of my life. Because of you guys there are several instances that I have to face the cancellation of my flight thrice. I need my refund in just next 3 working days and I will never book a flight with you ppl ever and also ask all my family members and friends to do the same. Worst experience and I want my money to be refunded asap. I am unable to attend my family function because of you. Also I am going to escalate it and tweet about this. You guys don’t take this as your responsibility to book another flight as an alternative for us. Really pathetic service you give.
My parents had booked the flight for the month of march 2020 from delhi to pune but due to covid situation, they didnt travel. In that time frame, policy came from the Govt that the flights which was booked earlier and they couldnt travel due to covid situations will get the full refund .But my parents got only the amount of Rs 200 from Go Air which is pathetic under ongoing conditions.If other airlines like indigo for instance is giving full refund at that time of travel(in case of my ticket) why go air has the problem to issue full refund .Please issue the full refund. Below is the tiket details
Booking id-EMT70956526
PNR- YYYTHG
email-satish.k.wali@gmail.com
Hello Sir/Madam,
PNR ticket number (X681WF)
I have booked this PNR ticket number (X681WF) is from Ranchi-Bangalore on 19 May 2020. As due to nation lockdown ( Pandemic ) we could not able to travel.
As of now, I can see that this PNR (X681WF) is now booked for 13 December 2020 without our intervention. I could not able to travel on 13 December 2020.
Could you please make the same PNR to travel on 30 Jan 2021 or 6 February 2021?
I would like to make the changes & kindly take this email as my confirmation. I have tried many times calling your call center but no luck. I have followed many times but there is no response by Go airways
Let me know if you have any queries.
Regards
Irshad parwez
9741068832
Hello There,
I have booked ticket in go air for my upcoming journey on 25th November from Bangalore to Jaipur.
Go air mobile app and website is showing different flight details. So, I have sent a mail to go air customer care to confirm the same but I haven’t received any response from them yet.
Please check and assist ASAP
PNR no – ND9T9X
Goair customer care number 9777174197..
, Helpline number support
Goair customer care number 9777174197..
, Helpline number support
Goair customer care number 9777174197..
Goair customer care number 9777174197..
, Helpline number support
Goair customer care number 9777174197..
, Helpline number support
Goair customer care number 9777174197..
, Helpline number support Helpline number support
Hello Sir/Madam
PNR ticket number (X681WF)
Your agent ( Avinash-9777174197 ) Called me & asking for my Credit card number.
why are they asking for my Credit card number? I refuse to give them
I had booked Go Air tickets from Mumbai to Jammu and back for travel date 15/04/20 to 21/04/20 vide PNR number QBUWQA but which got cancelled due to lockdown. I have written several emails to Goair, Nodal Office and Allelate Authority of Go Air but nobody is replying to my emails.