Welcome to the HDFC Bank Customer Centre. We value your relationship and your satisfaction is important to us.
If you are seeking information about our products or services, our comprehensive FAQs (Frequently Asked Questions) can be the quickest way.
This will save you the trouble of emailing or calling us.
In case you still have a query, please feel free to contact us.
Step 1: Level First
Queries / Feedback / Complaints
You can reach us for any query/complaint through any of our access channels mentioned below:
– Email us
– Call us
– Visit us
– Write to us
You will receive a response within 10 working days.
visit: http://www.hdfcbank.com/personal/customer-centre
Step 2: Level Second
Grievance Redressal
If the resolution provided at Step 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of our access channels mentioned below:
– E-mail us
– Call Us
– Write to us
You will receive a response within 10 working days.*
* Applicable when level wise escalation is followed.
visit: http://www.hdfcbank.com/personal/customer-centre
Step 3: Level Third
Principal Nodal Officer
If the resolution provided at Step 2 does not meet your expectation, you can approach our Principal Nodal Officer through any of our access channels mentioned below:
– E-mail us
– Call Us
– Write to us
visit: http://www.hdfcbank.com/personal/customer-centre
You will receive a response within 10 working days.*
* Applicable when level wise escalation is followed.
If after having followed Steps 1, 2 and 3 your issue remains unresolved or if you have not received response within 30 days of lodging a complaint, you may approach the Banking Ombudsman appointed by the Reserve Bank of India.
I am your Bank Account customer for more than 15 years. Moreover, all my family members are also having account in your Bank. I am a Privilege customer having my CUST ID 1388458.
In the past, I had taken personal loans from your Bank and post my retirement in December 2017, I have closed the same by settling all the dues. While closing the account, I made a special request to your team that I have retired and I do not require any further loan from your Bank and made a special request to stop calling me further.
In spite of my request, I keep getting minimum 2 calls per day asking me to take personal loan at a cheaper interest rate. I have told them several times that I cannot afford to take any more personal loan, but my requests are not listened at all. The calls keep coming from different numbers and I have installed TRUE CALLER app in my mobile in order to avoid such calls.
I have the following questions –
1. Why are they repeatedly calling when a person is not interested in any further loan.
2. It is clear that the call is not from the Bank and the voice is a third party call agent who speaks in local language. How come my data is being shared to them.
IF AT ALL, I need any loan, I have a Relationship Manager where I can approach him for further process.
I want this irritation to be stopped once in for all. My contact details are given below.
Please note that I have registered with DND and in spite of that I am getting such marketing calls. Hope you will resolve this issue immediately, failing which I will be taking further steps by writing to TRAI, RBI etc with all the call log.
Regards
V SRINIVASAN
CHENNAI
Mobile – 9840849131
Sir, this is your issue, not bank’s. You would have given the details somewhere, while entering some office or some building on security’s register.
I can suggest you one way to resolve it. Next time when they call, sound interested and invite them to collect document. Keep the pickup guy waiting for 15 minutes, and ask him to come again next day. Repeat till they get tired of you.
I had to do this thrice with ICICI, twice with HDFC to stop getting the calls.
Best,
A
I got an email that I will get my new debit card at the address mentioned in bank account. But I am not in India, I am in USA till 1 year. Also I do not stay anymore in the address I have given in the bank account. The customer care people always put my phone on hold and then cut my call, which I don’t understand why. Please suggest
Dear Concern,
This is to escalate you that i have been mis-guided, mis-represented by some of your employees to open the Policy No. 20365112(Client ID :J8485629) which is actually a mis-sell and fraud in lieu of a loan as committed and made me to pay Rs.50,000/- as first premium on 08/05/2018 online from my HDFC Bank account and the said policy gets opened on 09/05/2018. Hereby request you to cancel the policy and refund my premium amount of Rs.50000/- on immediate basis.
Regards,
Anupam Hati
Sir,
I received Credit card as a bank official convinced me to take credit card. Actually I don”t need credit card. I never used credit card.
I request you to cancel credit card immedietly. My customer ID 43209843
Dear Sir,
I have been allotted credit card forceably without my concent long back but when i received the card i have already damaged it by cutting it into four pieces & sent it to Grievance Redressal Officer HDFC Bank Cards Division Thiruvanmiyur Chennai -600041,Yesterday i have received a sms regarding deduction of Rs 5762 against my credit card no ending with 5019 they have alloted me a insurance policy forceably, now sir you tell me when i have already cancelled & surrendered my credit card to you through post why your department is troubling me unnecessary, sir i request you to pl take action against this issue & pl make sure that no messages will be forwarded to my cellphone +91 9561721556…. Thanks Deepak Naik
_______________________________________
From: Nodal Officer
Sent: Sunday, September 23, 2018 2:55 PM
To: vedparkesh sharma
Subject: RE: Fwd: RE: Refund issues
Hi Vedprakash, Your transaction of Rs. 400 for UPI Reference ID 821714805939 on 05-08-2018 has failed as you have exceeded the maximum number of PIN trials. Kindly retry after sometime for a successful attempt. If AMounty has been debited kindly contact to your bank
ref:_00D28dppr._5000K1ONS9d:ref
Hi,
I am Shakti Kumar. I have a salaried account in the HDFC Bank. My account number is 03941050092051 and customer id is 35608533.
I have taken a loan from the bank in the month of Feb’18 against which an EMI is getting deducted every month.
Before few months I had no problems with the bank or with the account however my experience is getting worse nowadays.
Would like to mention some reasons for disappointment with the bank.
Previously I have been charged (approx 750 twice) over and above the EMI, I called the customer care and requested them to return. The executive who answered the call was unable to do so. I requested to arrange a call back from the senior and she did so.
I had received a call wherein I had put my points however she was so professional and denied to return the money upfront. I think they have such constraint wherein they are unable return these charges. Also requested to change the billing date however got no help.
On the contrary, experience with your credit card department is so good so far. I have charged thrice for late payment and every time they understood my concern and returned the same.
Perhaps there is some kind of constraints with the bank account which I am not able to understand. Since I am also connected to customer services. I understand in customer service we always try to go ahead and fulfill the requirement of the subscriber. I am working as an Assistant Manager for India Today Group Publications.
I have been deducted INR 899.24 on 27th Sep’18 as Overdue Loan. I am not able to understand why ??? There may be some reason for the deduction however I would request you to please return the same considering my loyalty with the bank. I expect my bank to understand my points.
My second request is to change my billing date and keep it after 10th of the month. Since my salary got credited into the account on every 7th or 8th of the month.
It is very difficult for me to bear extra charges other than the EMI.
I hope you would understand and work towards the satisfaction of your account holder.
You can email me or contact me at 9540220577/7011932510
Hoping to hear a positive response.
Hi Team,
I, Alok Jain Cust ID: 43831058. This is to inform you that I am using your card since 2010. I was never late in my payments. However, in March there was some dues around INR 1100/-. In April, I lost my wallet due to which I lost all my Cards, at the same day Apr 25. I blocked the HDFC credit card as well. Because of this, i never received any notifications about card due amount and i thought everything was paid but when i received call from collection team i got to know that there is due balance on card, you charged me late fee n all taxes which make ny due balance to appx 6000 INR. I feel this is very unfair to me being a loyal customer to you and paid bill always on time. It’s just due to circumstances n my bad luck i missed this due amount of 1100.
I already had a conversation over the call with your manager and customsr care. I think i had word with virtual manager “Neha” and as per her advise i made the payment of 1020INR actual due amount as per promised that all late fee will be waived off one actual due payment made. She is now not receiving my calls and the customer care is not processing waive off of all late fee on due amount.
Please remove that late fee as its impacting my credit score. I feel very bad that being such a honest customer and requesting for just waiver off of late fee which i feel is justified as i lost my wallet with all cards.
No one at customer care or my manager “Neha” is taking initiative to fix this. Almost from last 3 months i keep on calling u guys to fix this and i am just getting fake promises and run arround, not the solution what i have been promised by my manager “Neha”. Please get this fixed for me as now i am very upset and its affecting my personal life. I know that late fee is not a big amount for me if you check my payment history. Its just i need a favor from your side for this late fee and taxes to be removed.
Your quick reply will be highly appreciated.
Dear Dir,
My Salary Account almost 20 Years Old with HDFC( CI- 1131854). On 31st October I applied for E-Voucher of Lifestyle against my Credit Card earn Points which could be helpful to me for Diwali Purchase. As 7th was Diwali and I did not received the E-Voucher I had approach through Phone Banking for resolving my issue but I could not do the same, may be I have my own limitation for understanding Phone Banking. So I approach the person working in the same department over phone and Asked him to at least help me to reverse the points redeemed since Post Diwali the same was useless to me until next purchase time.
I sent email to customer service but I was not given the reply to my question and proto type answer was given that it will be done in 15 days.
I feel very sorry to receive such response in the matter as on date 15days already completed and till neither received E-Voucher nor redeem the point back.
Hope, You can understand the complaint and the attitude of the HDFC with such Old customer.
On 1st October INR 1770 was deducted from my account. After multiple attempts to escalate it HDFC informed that by 15th November the amount will be credited in my bank account. Details of mail mentioned below:
Dear Customer ,
Thank you for writing to us.
This is with reference to your query regarding disputed transaction.
This is with reference to your query regarding transaction of Rs 1770.00 on 30/09/2018 at M/s MOVIES93333
We would like to inform that we have raised a chargeback vide ref # PDN108468 . We will credit your A/C by 15-Nov-18 (working day) as per Visa/MasterCard TAT provided we do not get a representment claim (that is proof of transaction) from the acquiring bank.
Further, we would like inform that we are liasing with acquiring bank for disputed transaction. We will revert to you once we receive any proof regarding the disputed transaction on or before 15-Nov-18 .
The Reference number for your query is 1674072
Warm Regards,
Arun kumar
Customer Support Team
HDFC Bank Ltd
Still the amount is not credited in my account. Why there is so many days delay and harassment to customers for calling up again and again to inquire on status of complaint. No single call from customer care people to redress my complaint. We get calls to take loans, open accounts, take credit card but not for complaint resolution. I have visited branch, called customer care department 50 times. #HDFCBANK
Dear sir,
I have tried to withdraw the amount of Rs. 2500 from the ATM of TATA Indicash near my locality Sriramapura, Bangalore district on today 31.12.2018 at 07.59pm. but amount is not received and a message showed that ” Unable to process your request ” and my account got debited. I have the account of HDFC BANK and I made a complaint to them also. So please take corret actions against this transaction with Indicash ATM and refund me the amount of Rs. 2500 which is debited from my account.
Please try to avoid this kind of ATM mechine in main citys.
INDICASH ATM DETAILS : ATM CODE : TKBS0103 (BANGALORE) KARNATAKA
ACCOUNT HOLDER DETAILS .
MADEVA.M
PH :9611105003
I’m customer of HDFC bank for more than 15 years & this regarding Loan repayment # 41656327 & 45322547. Due to no job & also inform your customer care to call me at 28th Jan’19 or 29th Jan’19 so that will tell you the payment date & same capture in system. Person from HDFC bank, Nungambakkam called me on 14th Jan’19 & pushing for commit date to be paid on 25th Jan’19 at that time have said call me on 23rd Jan’19 will tell you the date but tortured me like anything for commit date at that I was about to leave home to hospital but he didn’t disconnect the call instead of talking frequently asking for commit date. Same Person called me yesterday from this # 9003083012 pushed me to pay before 25th Jan’19 & even he called my uncle & tortured that loan should be payed on or before 25th Jan’19.
Having said that im looking for job so that is reason my loan repayment is getting delayed & this insisted several times but this person not all listening.
Hope, You can understand the complaint and the attitude of the HDFC person with such Old customer.
The investigation by the Grivences officer and the Branch representative have been very shoddy. There was no communication regarding outcome of investigation. Every time the CUSTOMER was snubbed. I requested to scale up my complain then in less than one day the issue was resolved and our account was unblocked. Everytime do not think that customer is wrong. Your staff is also very rude and they clearly say we do not care you can complain where you want. I am not sure the effectiveness of GRIVENCE REDRESSAL CELL. The Imperia Status was removed without any proper negotiations or communication. We were given PLATINUM CARD telling you do not pay monthly fee. Our account was debited by 885×3. NO Communication No Phone call and debit without any formal notice. Very fraustrating experience since I opened an account. Remeber what goes up always comes down. GOD BLESS
Hello Anuraag,
Hope you are well.
I am so sad to write this email. I have a long journey with HDFC and i appreciate all the good service provided by you guys so far.
This time i am so depressed to say that the service provided for me for the loan account mentioned below is very poor.
I took a loan recently and approved amount is 89,8000/ and the promise given by the Bank and the girl called(May be a third pary/consulted) Shalini was weighing off the processing charges and the rate of interest for loan will be 11.25%.
Also the Bank manager promised me that the rate of interest will be 11.25%
Loan Account No:66463756
Below are the issues need to sort and rectify soon.
1: I received the loan for an amount of 8,83,049/- deducted below
Gap Interest 4,244/-
Processing Fees (inclusive of Service tax and cess) 10,507/-
Franking Charges 200/-
2: In the repayment Schedule rate of interest calculated is 11.5% instead of 11.25%. Its absolutely a breach of what promised and what given and an absolute customer dissatisfaction.
I know that i could have taken an email confirmation from those people before trusting them and going for a loan.
I want this processing fee back to my account and also a new repayment Schedule with 11.25% interest rate.
Hope you will understand my situation and assist. expecting a reply at the earliest.
Regards,
Biju
Dear Sir,
After your complete refund process done, on 30th March 2019 and 31st Match 2019, I tried to make another two transaction via debit card to googleone for increasing gmail storage 15 gb to 115 gb. but again I received the same error message every-time which I got earlier from the last one and half months. Instead of discussion with customer care of cards many times, there is no progress on this issue. Now I contacted to my branch Bhilwara-Rajasthan, S.K. Plaza (Manager: Mr. Ambarish). He failed to resolve my issues regarding debit/credit card payment. This type of issue is not from google, it is definitely declined/not approved from hdfc bank itself. Now again I received the same error which is being attached along with those two failed transaction details although amount has been deducted from my account and don’t know when it will be returned to me.
30 Mar 2019
POS 541919XXXXXX2552 GOOGLE PAYMENTS POS DEBIT
394253
30 Mar 2019
130.00
31 Mar 2019
POS 541919XXXXXX2552 GOOGLE PAYMENTS POS DEBIT
564410
31 Mar 2019
130.00
I really surprised to listen from the said manager Mr. Ambarish that my credit card is not international or eligible to make any international transaction although when I applied the same they assured me for international credit cards and it had been repeatedly asked to your bank executive or customer care executive. Please resolve my issue.
I would like to request you to do the needful as early as possible.
Contact: 9007280373
Thanks & Regards
DEAR SIR PL HELP ME
MY CC LAST FOUR DISIT 0894 THIS CARD PEYMENT 7TH FEB 10K BUT BY MISTAKE CHANGE MY CC CARD NO SHOW MY ACCOUNT SO HOLD ME PEYMENT
TODAY MY ACCOUNT NO 5010005417252 HOLD YOU MY CASH
MY MOTHER IS VERY SERIUSE REQUIRED MONEY BUT I AM HELP LESS PL ADVISE
HOW MUTCH MORE THANKS
US HDFC BANK ACCOUNT 9 TO 10 YEAR BUT
YOUR CUSSTEMER BIG PROBLEM FESH TODAY