Welcome to the HDFC Bank Customer Centre. We value your relationship and your satisfaction is important to us.
If you are seeking information about our products or services, our comprehensive FAQs (Frequently Asked Questions) can be the quickest way.
This will save you the trouble of emailing or calling us.
In case you still have a query, please feel free to contact us.
Step 1: Level First
Queries / Feedback / Complaints
You can reach us for any query/complaint through any of our access channels mentioned below:
– Email us
– Call us
– Visit us
– Write to us
You will receive a response within 10 working days.
visit: http://www.hdfcbank.com/personal/customer-centre
Step 2: Level Second
Grievance Redressal
If the resolution provided at Step 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of our access channels mentioned below:
– E-mail us
– Call Us
– Write to us
You will receive a response within 10 working days.*
* Applicable when level wise escalation is followed.
visit: http://www.hdfcbank.com/personal/customer-centre
Step 3: Level Third
Principal Nodal Officer
If the resolution provided at Step 2 does not meet your expectation, you can approach our Principal Nodal Officer through any of our access channels mentioned below:
– E-mail us
– Call Us
– Write to us
visit: http://www.hdfcbank.com/personal/customer-centre
You will receive a response within 10 working days.*
* Applicable when level wise escalation is followed.
If after having followed Steps 1, 2 and 3 your issue remains unresolved or if you have not received response within 30 days of lodging a complaint, you may approach the Banking Ombudsman appointed by the Reserve Bank of India.
Dear Concern ,
You are making the policy only for customers right but now you are harassing your customers as I have been requesting since long that I have facing a lot of issue regarding this Lap loan and I need to close this as soon as possible but whenever I have mailed your customer support but i din’t get any reply from your end so I am facing a lot difficulty I can’t be able understand your policy.I have applied my fore closer 16th December and 4 days already gone.I need my Lap loan fore closer letter by today any how in my mail.
on 9th Jan2020 i have send the details asked by your bank for the remittance of USD 1622.28 to my HDFC bank account( from Bangladesh) but till now it has not updated. last month also i have faced the same problem which took 4 days to remit.
i am really sorry to say that the service of your bank is becoming worst where there is no assistance from your end at proper time. next two days are bank holiday and if not done today before Monday it will not happen.
probably u also not understand the urgency of customers whereas this is my WIPRO Salary account.
please take initiative to transfer this amount today itself otherwise i have no option to escalate this as well as arrange other HDFC Account/other bank from next month remittance.
my account number 048511XXXX6302( contact over whatsapp +918506043800(WhatsApp))
Hi,
There have been 2 fraudulent transactions taken place from my account and its been more then a month my money is not reserved however as per RBI it takes 10 working days. This is really disappointing that after chasing more ample of times i am not getting satisfactory solution.
Hi team,
This is regarding the visit done today 12.02.2020, The relationship manager Ms.Yazhilini in HDFC perungalathur Branch was very unhelpful and very rude ,First of all she doesn’t know the complete query of us and directly advised us to visit Tiruvanmayur branch .
Query – I would require the Noc for closure of credit card ,I called customer service and the agent answered me to write a letter and produce it to nearest branch. After visiting hospital the very next day I rushed to branch and I informed him that I would require Noc ,cmr service asked me drop letters these are my request immediately she asked me to call customer service and recheck ,when I asked her why she said u will HV to visit thiruvanmayur branch with rude face and ignorant answer at my husband and me .No hospitality in d branch ,
My question is that then why do they have HDFC branch in perungalathur.Ms yazhili isn’t doing the right job helping cmrs just passing the buck.What if cmr service has given wrong information,it’s d same bank right she has to take complete responsibility in helping cmrs .Either it’s HDFC bank mistake taking the wrong attitude ppl or They need to help her with good trainings …This is not the first time we are facing this s third time first we went to change my husband company name on d account she didn’t give us proper explanation then we googled it and got to know procedure then someone we managed secondly we wanted to take mutual fund but no proper response from d hdfc bank perungalathur then we opened SIP and opened insurance with a very good renowed bank
Third today happened.
HDFC Bank and their respective team has to help us and we would require the reply from the team asap
Hello
I had a debit entry in my account number – 50100256523663 dated 24.02.2020 amounting to Rs 1000/-. Please note that I have’t made this expense. Please clarify as where this amount is credited?
Please reply. My mobile number is 76004 64667
Hello
I had a debit entry in my account number – 03261000018087 dated 30.03.2020 amounting to Rs 51125/-. Please note that I have’t made this expense. Please clarify as where this amount is credited?
Please reply. My mobile number is 9412393322
I was deposited 77080/-through crossed canara bank cheque no 568973 dated on 13/04/2020. In favor of PNB Metlife India Insurance company Ltd. (Account No 004403500000470) Cheque deposited at Harihar branch Above cheque amount debited my canara bank account dated on 16/04/2020 (Reference No. 000000568973) But still amount not credited PNB Metlife India Insurance company Ltd account I’m also send complaint to bank through email. Complaint no 066-370-046.Please solve my problem immediately. My mobile no: 9945979680.email: srinivasa.gn05@gmail.com
I was deposited 77080/-through crossed canara bank cheque no 568973 dated on 13/04/2020. In favor of PNB Metlife India Insurance company Ltd. (Account No 004403500000470) Cheque deposited at Harihar branch (HDFC Bank) Above cheque amount debited my canara bank account dated on 16/04/2020 (Reference No. 000000568973) But still amount not credited PNB Metlife India Insurance company Ltd account I’m also send complaint to bank through email. Complaint no 066-370-046.Please solve my problem immediately. My mobile no: 9945979680.email: srinivasa.gn05@gmail.com
Dear Sir
This is to inform you that I have visited your Meramandali Branch (Dhenkanal, Odisha) in month of February for Updation of my Email id. I have filled up the required docs and was given assurance by branch that the same will b updated as I require to activate for my Internet Banking.
In month of March when I visited the branch I was surprised that the Email was not updated and was informed by branch to once again fill up the required form. As the same may b misplaced. As of now my Email is not updated.
You are requested to look into the matter as it is not possible to visit the branch during lockdown as my place of residence is 20kms away from branch.
Thanks and Regards
Sujit Kumar Mahato
Mobile no- 9438079202
Email id- sujitkumarmahato1977@gmail.com
Salary account no- 20331050002012.
IFSC Code : HDFC0002033,
Branch : Meramandali,
Dist – Dhenkanal, Odisha
An HDFC Bank Customer: Yes
Product / Service: Credit Card
Query Related To: Payment ProcessType of Query: Other options of Payment
First Name: Virender
Last Name: Singh
Credit Card No: 0358
Customer ID: 62495098
I have purchased macbook air from Croma on Jan 25, 2020 and there was offer on macbook of 6000 cashback. It shall be credited within 90 days from purchased date. Its been more than 120 days, and I have received any cashback. Please confirm the date on which it will be reflected in my credit card balance otherwise I need to escalate this issue to higher authority. Because of your Cashback offer people purchase goods but you cheated with them. Its been more than 20 days when I mailed to HDFC Bank customercare and cards department didn’t get any reply from their side.
Bill Invoice number : SLA035010260336
Email ID: virendersingh5jan@gmail.com
Mobile No: 9891692519
Need an immediate intervention here please.
I understand owing to current situation(Covid-19), the response time takes to an email would take more than usual for being acknowledged but taking close to a month by now does not seem to be acceptable despite looping the nodal officer(bohdfchyd) amidst but to no avail. I have lost all my patience around the listed concern and it does not bear to hold-on any longer, I am pushed to vent my ire here.
This is really sad to see that HDFC have added an extra instalment worth 60K plus just because of me availing the EMI Moratorium (Apr & May’2020) on my Loan# 98591306. Due to current outbreak (Covid-19), I placed a temporary pause request considering the state of my family and corresponding unforeseen requirements. But to my surprise, it is highly disappointing to have a third instalment added (in place of two) as a result of this, was never expected at all.
I am not in agreement to this weird acknowledgement of my Moratorium ask and full of regret to have it made. It truly feels like falling prey to the Moratorium policy (ill treatment). I want to take it up to the highest level if not considered in all good faith. Please revisit the repayment schedule and remove this 39th instalment. In fact, remove the other two as well (37th and 38th). In fact, I am ready to pay (will arrange funds from somewhere) those two EMIs (Apr & May) to avoid a burden of a new load getting added to the tenor. Please consider this
Also, please help me with an assurance that this sort of arrangement should not bear any impact on my CIBIL rating.
Looking forward to an immediate check and positive support. Thanks!
Kindly review and extend your support in sorting this out on priority.
I am not at all in line with the adjustments being made. Hoping to have a positive outlook in bringing my trust back in your bank whom I am associated with since 2005.
Regards,
Sunil Singh
9810341304
Hi,
There have been 2 unauthorized transactions has been done from my credit card and its been more then 45 days gone , and my money is not receive in my account , and as per RBI guideline i file complain after 1 hour and also mailed distribute form also with FIR copy , i mail many times but not a single reply receive from your end . This is really disappointing that after multiple followup no response from HDFC end,
Sir, I am Chandan kuamr sethi an existing customer of HDFC bank mithapur(Gujrat Dwarka) since 12 years,Acc No-14461140000842, Cust ID NO-33314812 wanted to let you know that the bank representative done the transaction by her self on 28/05/2020 I have debited RS 49000 from my credit card (5523 6501 0465 4131)on behalf of HDFC life insurance in Mithapur(Gujarat Dwarka) branch before paying the amount I asked the representative twice it will be convert into EMI then only pay the amount they told yes.They told you change to EMI through net banking after two days I checked the net banking but message came yr card is not eligible .While the same card I used last year to pay HDFC life insurance it was converted to EMI system.When I approached the representative now she is saying you have to pay full amount which I am unable to pay.so please help me in this matter as soon as possible.My registered mobile number is-7046973162 .
No one is responding for the same also,Please help me in this matter as we have full trust on HDFC bank.
Dear sir,Try to understand the transaction was made by HDFC bank representative not by me then why should i will take pain and pay 49000 at once.
If it is not possible then please refund my amount or make the card eligible for smart EMI ,the mistake was done by bank not by me.
Hi Team, There are much disappointment from Banks in these days. I have a car loan from bank. I have paid the same continue since 4 years. I have submitted moratorium in bank for Mar’20-May’20 but bank debited my account till Apr’20 and send the message for refund, that is not hppn till yet. Again I have applied moratorium for Jun’20-Aug’20 but still no confirmation from bank after 7 days. Even EMI present at due dat. Unfortunately I have some financial crises in these days so EMI got bounced and 600₹ debited my account. This is very very hard from bank. No any right portal to submit my concern to bank. If any responcible person reach here from bank s contact me at 9554964483 or 9794450006
Dear Sir,
This is with reference to the below email. I AM TIRED OF SENDING EMAILS TO HDFC BANK REQUESTING FOR REFUND REQUEST. I request you to help me to return my money which was incorrectly transferred to the account holder who holds account in your bank. Please help me it is my hard and earned money and that amount is very important as you already know the situation of india due to covid 19.
I here by confirm they have taken the consent from the original account holder long band debited from his account, still the amount is not credited to my account.
Here is the transaction reference number which took place on 15th April 2020: IMPS OUTWARD ORG IMPS TO XXXXXXXXXX3220 – HDFC BANK REF NO:-010614595940 OTHERS -MOHAN KUMAR G
Please communicate me the status of the request via email and also call me to confirm the status please.
Email ID: sheelathaksh@gmail.com
Mobile No: 7022646119
Regards,
Sheela S
Sir,
Ref: card ending no.0638
i using your credit card, i am purchased house hold items in Sathya Agency at Chennai, iam used to swip the card with instalment basis, the agency people said there is no charges added while collecting the emi. But everymonth you are chrging emi and service charges with gst also. Kindly check and revert my amount.
S.Kittamani
mobile 9994161924
mail id: kittamani_s@apollopharmacy.org
I am disappointed to inform that the complaint against irregularities in my HDFC credit for month of August’ 2020 has been lodged various complains through e-mail and HDFC complain site but till now the problem has not been resolved. I have lodged complain through Customer Care Center and on 25/08/2020 your good officer rang me and understood the problem and promised to resolve the problem by Monday (31/08/2020) but bear no fruit.
Kindly look into the transaction of 30/07/2020 that two numbers (2 nos.) transactions have been debited to my HDFC Credit Card in the name of *SBCCREDITCARD MUMBAI for amounting to Rs. 14,000/- each on same day. These transactions have not been executed/incurred by me. I have requested many times to solve the problem but irresponsible shown by HDFC is not good for the faithful customer.
Dear Sir,
I am a IMPERIA customer. My sister Ranjana Smetacek is a very old customer of HDFC, from 1999 till date.
The bank makes investments in Mutual Funds on her behalf and sells the same from time to time. Her Bank is at MUMBAI. The officers dealing with this are YAYATI SAWANT and PRAVEEN TALREJA. For declaring LTCG and STCG on sales of MFsin the I T return, certain statutory information is required.
They have taken almost two months to provide the same and I regret to mention that the information was factually wrong in many places. The Market value of certain Mutual funds as on 31.01.2018 had to be obtained from other sources.
I am distressed to see such attitude.
Can you do something about this ?
My sister Ranjana Smetacek wrote a letter also which can be shared at the right time.
Such behaviour and attitude is very bad for the profile of HDFC bank.