Welcome to the HDFC Bank Customer Centre. We value your relationship and your satisfaction is important to us.
If you are seeking information about our products or services, our comprehensive FAQs (Frequently Asked Questions) can be the quickest way.
This will save you the trouble of emailing or calling us.
In case you still have a query, please feel free to contact us.
Step 1: Level First
Queries / Feedback / Complaints
You can reach us for any query/complaint through any of our access channels mentioned below:
– Email us
– Call us
– Visit us
– Write to us
You will receive a response within 10 working days.
visit: http://www.hdfcbank.com/personal/customer-centre
Step 2: Level Second
Grievance Redressal
If the resolution provided at Step 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of our access channels mentioned below:
– E-mail us
– Call Us
– Write to us
You will receive a response within 10 working days.*
* Applicable when level wise escalation is followed.
visit: http://www.hdfcbank.com/personal/customer-centre
Step 3: Level Third
Principal Nodal Officer
If the resolution provided at Step 2 does not meet your expectation, you can approach our Principal Nodal Officer through any of our access channels mentioned below:
– E-mail us
– Call Us
– Write to us
visit: http://www.hdfcbank.com/personal/customer-centre
You will receive a response within 10 working days.*
* Applicable when level wise escalation is followed.
If after having followed Steps 1, 2 and 3 your issue remains unresolved or if you have not received response within 30 days of lodging a complaint, you may approach the Banking Ombudsman appointed by the Reserve Bank of India.
Dear Concern ,
You are making the policy only for customers right but now you are harassing your customers as I have been requesting since long that I have facing a lot of issue regarding this Lap loan and I need to close this as soon as possible but whenever I have mailed your customer support but i din’t get any reply from your end so I am facing a lot difficulty I can’t be able understand your policy.I have applied my fore closer 16th December and 4 days already gone.I need my Lap loan fore closer letter by today any how in my mail.
on 9th Jan2020 i have send the details asked by your bank for the remittance of USD 1622.28 to my HDFC bank account( from Bangladesh) but till now it has not updated. last month also i have faced the same problem which took 4 days to remit.
i am really sorry to say that the service of your bank is becoming worst where there is no assistance from your end at proper time. next two days are bank holiday and if not done today before Monday it will not happen.
probably u also not understand the urgency of customers whereas this is my WIPRO Salary account.
please take initiative to transfer this amount today itself otherwise i have no option to escalate this as well as arrange other HDFC Account/other bank from next month remittance.
my account number 048511XXXX6302( contact over whatsapp +918506043800(WhatsApp))
Hi,
There have been 2 fraudulent transactions taken place from my account and its been more then a month my money is not reserved however as per RBI it takes 10 working days. This is really disappointing that after chasing more ample of times i am not getting satisfactory solution.
Hi team,
This is regarding the visit done today 12.02.2020, The relationship manager Ms.Yazhilini in HDFC perungalathur Branch was very unhelpful and very rude ,First of all she doesn’t know the complete query of us and directly advised us to visit Tiruvanmayur branch .
Query – I would require the Noc for closure of credit card ,I called customer service and the agent answered me to write a letter and produce it to nearest branch. After visiting hospital the very next day I rushed to branch and I informed him that I would require Noc ,cmr service asked me drop letters these are my request immediately she asked me to call customer service and recheck ,when I asked her why she said u will HV to visit thiruvanmayur branch with rude face and ignorant answer at my husband and me .No hospitality in d branch ,
My question is that then why do they have HDFC branch in perungalathur.Ms yazhili isn’t doing the right job helping cmrs just passing the buck.What if cmr service has given wrong information,it’s d same bank right she has to take complete responsibility in helping cmrs .Either it’s HDFC bank mistake taking the wrong attitude ppl or They need to help her with good trainings …This is not the first time we are facing this s third time first we went to change my husband company name on d account she didn’t give us proper explanation then we googled it and got to know procedure then someone we managed secondly we wanted to take mutual fund but no proper response from d hdfc bank perungalathur then we opened SIP and opened insurance with a very good renowed bank
Third today happened.
HDFC Bank and their respective team has to help us and we would require the reply from the team asap