Redressal of Grievance:
If you have any complaints or concerns with regards to content or to report any abuse of applicable laws, breach of Terms of this Application, or any content of this Application is in violation of your rights or the services through the Application is in violation of Rule 3 of the Information Technology (Intermediary Guidelines) Rules, 2011 (Rules.), then you may immediately contact the Grievance Officer in the following manner,
- Sending a request in writing or through email signed with electronic signature identifying the content alleged to be in infringement of your rights as the rightful owner or affecting you prejudicially;
- Providing your contact information including email, address, and telephone number where you can be contacted if required.
- Giving a declaration cum undertaking along with necessary documents establishing you (i) as the rightful owner of the content to be disabled/ affecting you prejudicially, (ii) as an affected person, stating that the information submitted is true, complete & accurate and no material fact has been hidden and also stating that Reliance, its Affiliates, Directors, employees, including Grievance Officer shall not be liable for any loss or damage or claim for relying on such requests.
You may forward your request/ complaints to Grievance Officer.
Name: Radha Nair
Contact : E-mail: grievance.officer@jio.com
DEAR SIR
This is with reference to my TRAI complaint no. FC-03-22-0001 regarding Fraud on number 9022277177
I AM SUBMIT TRANSACTION DETAILS OF JIO INTERNATIONAL RECHARGE RS : 43132 AS UNDER AGAIN BECAUSE JIO TEAM MAILED ME THAT ATTACHMENT ARE NOT CLEAR
KINDLY REFER THE ATTACHMENT NO : 01 AND 3 OF JIO INTERNATIONAL RECHARGE WITHOUT MY AUTHENTICATION AND UNAUTHORISED WAY
I AM NOT GIVING ANY REQUEST TO JIO FOR START INTERNATIONAL ROAMING ON MY NUMBER 9022277177 ON DATE: 05/09/2021
KINDLY NOTE
I AM SUBMIT HERE DETAILS OF ISSUED NEW SIM CARD OF MY NUMBER 9022277177 ISSUE BY JIO TO THIRD PARTY ON DATE : 05/09/2021 WITHOUT MY IDENTITY PROOF ( ADHAR CARD ) KINDLY REFER ATTACHMENT NO :02
I AM FOLLOWUP WITH JIO FROM LAST 7 MONTH BUT STILL I AM NOT GETTING POSITIVE REPLY
MULTIPLE TRANSACTION OF JIO INTERNATIONAL RECHARGE DONE UNAUTHORISED WAY THROUGH USE MY INDUSIND BANK CREDIT CARD
MULTIPLE INTERNATIONAL RECHARGE ARE USE CONTINUE QUE BY QUE ON MY MOBILE NO 9022277177 FROM LAST SEPTEMBER 2021
AND IT’S EXPIRED AUTOMATICALLY. THIS RECHARGE DID NOT DONE BY ME
MY MOBILE NUMBER STILL SUSPENDED FROM LAST 5TH SEPTEMBER 2021 BY AFTERNOON @ 4 PM I AM HAVING FINANCIAL LOSE DUE TO THIS SUSPENDED NUMBER
MANY TIME I CALLED TO JIO COMPLAINTS DESK 198 REGARDING RESUME MY NUMBER WITH INDIN PLAN IN URGENT BASIS
BUT EXECUTIVE OF JIO NOT GUIDE PROPER WAY TO ME FOR THIS UNAUTHORISED INTERNATIONAL ROAMING STARTED ON MY NUMBER 9022277177 FROM LAST SEPTEMBER THEY ARE NOT GIVING ANY ANSWER TO ME FOR THIS REFUND AMOUNT THEY ARE NOT GIVING ANY ANSWER FOR NEW ISSUE SIM CARD OF MY NUMBER 9022277177 WITHOUT MY IDENTITY PROOF
I AM REQUESTING TO TRAI FOR RECOVER MONEY OF INTERNATIONAL RECHARGE RS 43132 FROM JIO AND GIVE CREDIT TO
INDUSIND BANK BECAUSE OF I DID NOT NOT GIVING ANY REQUEST FOR INTERNATIONAL ROAMING AND I DID NOT DO MULTIPLE INTERNATIONAL RECHARGE RECHARGE ON MY NUMBER 9022277177 I AM NOT DOING NEW SIM REQUEST TO JIO MOBILE ON
DATE : 05/09/2021 ITS TOTALLY UNAUTHORIZED WITHOUT MY REQUEST AND MY SIGN IDENTITY PROOF
UNAUTHORISED INTERNATIONAL RECHARGE OF RS : 2875/- IS RUNNING ON MY JIO NUMBER 9022277177 UNAUTHORISED WAY AND I CAN NOT DO ANY THINGS KINDLY SEE THE ATTACHMENT AND IT WILL BE EXPIRED ON DATE : 20/03/2022
UNAUTHORISED INTERNATIONAL RECHARGE OF RS : 5751/-WILL BE RENEWS AUTOMATICALLY ON MY MOBILE NUMBER 9022277177 FROM DATE :21/03/2022 AND ITS VALIDITY 30 DAYS IE DATE : 21/04/2022
KINDLY REFER ATTACHMENT ITS LAST INTERNATIONAL RECHARGE DONE UNAUTHORISED WAY ON MY NUMBER 9022277177
I AM REQUESTING TO TRAI FOR RECOVER MONEY OF INTERNATIONAL RECHARGE RS 43132 FROM JIO AND GIVE CREDIT TO INDUSIND BANK BEFORE LAST UNAUTHORIZED RECHARGE WILL BE EXPIRED ON DATE : 21/04/2022
ITS ALL ACTIVITIES ARE TOTALLY UNAUTHORIZED WITHOUT MY PERMISSION AND WITHOUT MY IDENTITY PROOF ON MY NUMBER 9022277177
I AM COMAN PEOPLE OF INDIA I AM NOT HAVING TECHNICAL KNOWLEDGE SO MANY TIME I VISITED JIO GALLERY AND CALLED JIO HELPLINE 198 FOR THIS ISSUE AND REFUND FOR THIS UNAUTHORISED RECHARGE BUT TILL DATE I AM NOT GETTING ANY ANSWER FROM JIO EXECUTIVE OF JIO ARE CUT MY CALL EVERY TIME OR GIVE FALSE INFORMATION TO ME
KINDLY DO THE NEEDFUL AT EARLIEST I AM SUFFERING FROM 7 MONTH DUE TO THIS ISSUE
I AM ATTACHING ALL DOCUMENT HERE WITH VERY CLEAR
KINDLY GIVE STRONG INTIMATION TO JIO TEAM TO HANDLE THIS CASE ON URGENT BASIS
I AM SUFFERING FROM 7 MONTH AND I HAVE FINANCIAL LOSE DUE TO MY SUSPENDED NUMBER 9022277177
I AM PRAY AND REQUESTING TO TRAI FOR HELP ME FOR THIS REGARDS AND GIVE FINAL SOLUTION
AWAITING YOUR POSITIVE REPLY
YOURS FAITHFULLY
JITEN SHAH
9820490629
Hi madam , I raised a complaint on 31st as my Jio broadband is not working.
After 3days there is no response and your official are rescheduling it by them self. I am surprised if this is way to attend customers.
Service request no . SR 00001A6HXR
mai nitesh kumar hun mujhe pichle ek saal se ghar par jio internet chalane me dikkat ho rhi hai kitni hi baar maine customer care me complain kia pr koi solution nhi mila pichhli bar jb maine ek senior adhikari se baat ki to usne gusse me baat ki aur mere number pe call bomber active kar diya tha ab to jb v call lagate hain agent se baat hi nhi hoti call kaat diya jata hai. recharge karane ke lie perfect time pe call krenge care wale but network problem sahi nhi krenge.
plz help
JioFiber – Horrific Experience with Jio Call Center / Sales / Support
My JioFiber Connection Number is:
Fixed Line: +914035518210
Registered Mobile Number: 9246633249
Service Request Number – SR000014HF
I request all new people wanting to take any of these connections beware of such people who are working in companies and spoiling their reputation.
Events in Sequence:
5th June 2024
My internet went down at about 3:00 PM
Immediately called up the Jio call Centre to raise a ticket (Service Request Number – SR000014HF) and requested them to get it fixed quickly. I called 3 times the same day, but got the response that engineers are not available.
When the Service Request was raised got 2 SMS messages:
The 1st message received was @3.28 PM
Dear Customer,
Service request no SR00001YI4HF has been raised in your account. You will receive an update for this request by 06/06/2024 15:28. To track the status of your service requests at your convenience, please visit MyJio App – https://www.jio.com/track_sr_status
The 2nd message received was @3.31 PM
Dear Customer,
With reference to Service Request number SR00001YI4HF for your JioFiber Service ID connection having JioFixedVoice Number +914035518210, we have scheduled an appointment with a Jio service engineer at your premises on 08-Jun-2024 between 18:00:00 – 19:00:00.
To track engineer location (available 15 minutes prior to the appointment time) or to reschedule your appointment, click https://t.jio/Track_SR
6th June 2024
Called up the Ji0 call centre for resolution of my issue and got the same response that engineers are not available.
Then called up a service engineer, Srikanth, Cell Number – 98854 21947, who had earlier fixed an issue. He said he will check and let me know.
After a little while he asked me to send the photo of router. After seeing that he told me that it is an old one and needs to be replaced.
Then he referred me to another person Mr.Yaminraj – Cell Number – 90109 05863. Mr.Raj called me and told that it is not possible to replace the router. He suggested me to cancel the current connection and then take a new connection.
I was in urgent need of internet and agreed. He said he will cancel the existing connection and will get a new one organized and told me to pay Rs.3536/-. Once paid he said he will get the connection done by the same evening.
He told me that he had cancelled the previous connection. But I did not get any notification of the cancellation. He said sometimes it can get delayed and nothing to bother about. Knowing Jio to be such a big organization I left it at that.
I requested him for the refund of Rs.1,000/- for the cancellation of the old connection and that is what I was promised when this connection was taken about 5 years ago. He said the cancellation will take 2-3 days and the refund will come after that.
Then I made the payment in 2 installments from my GPay account at 2:35 PM. The following are the UPI Transction IDs: 415816375097 for Rs. 3,000/- and another UPI Transaction Id: 415816351555 for Rs.536/-. I sent him my Aadhar copy via Whatsapp and requested for a speedy connection. He said he will get it done quickly.
Unfortunately, there was rain and they could not do it the same day.
7th June 2024
Meanwhile I was in touch with Mr.Srikanth and he said that Mr.Raj will surely get it done. I was following with both of these people but nothing was coming forward. At about 12:45 PM Mr.Raj told me that an technician has started and will reach me in short time. I waited for about 30 minutes and called back Mr. Raj. He said the technician had come and checked in the box and there were no slots available. But the technician did not meet me and I am not sure if he really came. Because earlier too, the first time about 5 years ago when I was given a connection the technician came and met me and then checked for slots.
Mr.Raj called me up and said that he was coming and will help me. In my colony I know there are 3-4 poles from where the connections were being given. The one I had earlier was just near my house. Mr.Raj came and checked 2 poles and said that slots were not available. I told him as the old connection was cancelled he could connect from that slot. But he said that the company policy is that once a connection is cancelled, they have to leave the slot for 100 days. It was hard to believe, but I had no option. At this point I requested him to return my money.
Then he said that he will help me get a new connection from Airtel Xstream as he knows some people there. He also called Mr.Srikanth and asked him to connect me with their common friend. Mr.Raj and Mr.Srikanth called their common friend Mr.Vishal and said that he would get me a connection in Airtel. Now I had no option but to agree as Mr.Raj was not returning my money.
The Airtel Xstream person took my Aadhar details from Mr.Raj and booked a connection in my name when Mr.Raj said that he would transfer Rs.3536/- toMr.Vishal and I would continue getting the same type of broadband and I will not lose anything.
The Airtel Xstream person Mr.Vishal promised me for a connection by the same evening, which didn’t happen. I got the Airtel connection only on 9th June, 2024, Sunday evening. To my shock I found that the account balance was Rs.0 and that I had to pay the amount on the next billing date of 8th July 2024. I found that as my Airtel mobile postpaid phone was over 20 years, they connected it directly without charging any advance money payment.
I called up Mr.Raj but he didn’t take my call. I then went back to Mr.Srikanth who was not taking my call but he responded on whatsapp. He assured me that he wiil get my money refunded from Mr.Raj. I followed up with him on the same for 2 days, 8th and 9th June 2024, but nothing happened and when I called him he did not take my call.
I knew that I was cheated by the 3 people involved, 2 from Jio and 1 from Airtel.
I then called the Jio call center to find out the status of my services request and again got the message that no engineers were available. The same story like a parrot. I then request them t cancel my connection to refund my Rs.1,000/- deposit money. Not sure how long they will take to cancel. Though I received a message that my cancellation is in progress and that somebody will call me.
I request all new people wanting to take any of these connections beware of such people who are working in companies and spoiling their reputation.
JioFiber – Horrific Experience with Jio Call Center / Sales / Support
ABSOLUTELY BAD SERVICE. THE SUPPORT AND SALES GUYS TOGETHER TOOK Rs.3536/- FROM ME AND NOW THEY DON’T RESPOND ON THE CALL. THEY ARE NOT RETURNING MY MONEY. REFUSE TO TAKE MY CALLS.
THEY SAID MY ROUTER WAS OLD AND NEEDS TO BE REPLACED, WHICH WILL BE CHANGED ONLY BY GETTING A NEW CONNECTION. I WENT AHEAD WITH THIS OPTION AND PAID THEM Rs.3536/- FOR THE NEW CONNECTION. AFTER THAT FOR 2 DAYS THEY STARTED GIVING ALL TYPES OF EXCUSES FOR NOT BEING ABLE TO INSTALL THE NEW CONNECTION.
AFTER THAT THEY STOPPED TAKING MY CALLS. I EVEN CALLED THE CALL CENTER FOR SERVICING MY ISSUE. THE STANDARD REPLY ALWAYS WAS THERE IS NO SERVICE TECHNICIAN AVAILABLE.
AFTER 2 DAYS THEY STOPPED RESPONDING TO ME. i HAVE BEEN CHEATED OF Rs.3536/- BY THE SALES AND SUPPORT PEOPLE.
THESE PEOPLE ARE:
Srikanth, Cell Number – 98854 21947
Mr.Yaminraj – Cell Number – 90109 05863
My sister Madhuparna Samaddar mobile no 6290552358 paid her annual mobile subscription Rs.2999 through her MyJio on 16th April 2024 by SBI Credit card and the same has been acknowledged but it seems has not been received by you. please look into it and advise.
I have been a Jio Fiber customer since June 2022 on the Rs. 599+GST plan. For the last six months, I wasn’t watching TV due to my TV being out of order. On 13th May, I returned the set top box. Ten days later, I bought a new TV to watch the ICC T20 match and requested reinstallation of the set top box. On 30th May, a Jio engineer came but refused to install it, stating I didn’t have a voucher. After consulting with a customer executive, I changed my plan to Rs. 399+GST by paying Rs. 470 on 30th May. Later, I was told to change back to Rs. 599+GST, which I did by paying Rs. 707 on 1st June. I was assured of getting the set top box by 2nd June but didn’t receive it. Despite contacting Jio customer care, local Jio engineer, and local Jio store manager, my issue remains unresolved. I sent an email on 5th June, but my problem persists. I request immediate attention to provide the voucher and activate my STB without further delay. Thank you for your prompt attention.
SR000023UG3P , SR000023LBBG, SR000023QD5D ,SR000023POHA , SR000023O2UE , SR000023LBBG
Caption 5 Complaint resolved in system but still my complaint not resolved yet
Last 3 complaint auto resolved without engineer come to my home , how to possible
Last 10 days to go my complaint not resolved
My Jio Fiber Number is +91 7935806693
My Registered Jio Number – 9879200474
My Name Is Hiren Amin
I had jio fiber connection, used for 1 and half year and applied for relocation,
after waiting for two weeks am getting update that there is no feasability in my new area, and also charged me with 502 rupees for that month where i had not used even one single KB of data,
Inspite of so many complaints and bad service, again i choose Jio Airfiber and paid an advance of 1000 for priority connection which mentioned me TAT of 48 hours, a person name Hitesh contacted me and requested to pay 500 extra as bribe to fasten the process and get the installation done within 6 hours of booking, i paid him that extra amount also and now he has blocked my no. and not responding to my calls and messages, i called uo jio CC on18008969999 it doesnt have the option of connecting to Customer care and the call ends automatically after few IVR options, JIO app has many option of Chat, whatsApp and Jio call still no use because they all end up with IVR and not giving any solution,
i had to run to 3 jio stores and 2 Jio Service centres and they are blaming the Filed team and field team is saying that nobody has assign them my case or installation,
now whom do i blaime, inspite of all that wrtoe a amial to appelite fficer on appellate.kar.jio.com,
ramasubba.Reddy@ril.com andmukul1,kumar@jio.com and grievance.officer@jio.com anf now writing to you,
i had small hope that these seniior officers will make a difference in the market,
but these guys bad cowards dare to reply to mail or punish the guys are irresonsibble,.
To,
The Higher Authorities,
JioFiber,
Subject: Urgent Complaint Regarding Very Poor Service and Request for Immediate Disconnection and Refund
Dear Sir/Madam,
I am writing to express my extreme dissatisfaction with the JioFiber postpaid connection (+91-6513137140) that I have taken on 23rd June 2024. Since the day I subscribed to your 150 Mbps plan (999 plan + GST), I have been experiencing significant issues with the internet connectivity and speed, which has caused me immense mental agony and harassment.
On 3rd July 2024, I lodged a complaint (Complaint No. SR00001ZH29N) with your customer care department regarding the slow internet speed. Following this, Mr. Prem Raj (mobile number – 9798250077) visited my premises to address the issue. However, after checking a few things, he informed me that there is a shortage of routers and that the problem of receiving less speed cannot be resolved until a new router is provided by jiofibre company. Mr. Prem Raj assured me that he would return the next day to resolve the problem but has since stopped responding to any of our calls.
Today is 8th July 2024, and my problem remains unresolved. It is highly disappointing that I have to suffer due to the shortcomings of JioFiber’s equipment. This negligence on the part of your support team is unacceptable, especially when I am paying for a service that I am not receiving.
Therefore, I request you to take the following actions immediately:
Disconnect my JioFiber connection within 24 hours.
Refund the amount I have paid for the 150 Mbps plan (999 plan + GST).
Failure to address this issue promptly will compel me to escalate this matter further, including filing a complaint with the consumer protection authorities.
I hope you will take immediate action to resolve this issue without any further delay.
Thank you.
Yours sincerely,
Kavita Prasad
9199437734
I was usinf Jio sim bearing no 6379279163.obtained from Mumbai several years ago. its prepaid sim. since I live in High altitude dist Nilgiris in S India connectivity will be erratic due frequent disruptions due to rain today I was having chat online with one executive by Name Ms Moupriya, made request to deactivate my pre paid sim , I felt she was teasing me by wasting my precious time by asking several questions which lasted for more than 25mts ,except my Mob no and Aadhar card details I was unable to give more details I am sure one could get other details from my Adhhar no instead of helping she kept chat on as if she was teasing me I wish I could attach chat screen pic to prove harrasment I am a senior citizen I am hurt with the attitude by chat executive .Its time they help us instead harrasing us Since its prepaid sim I am not the loser,I need not renew my subscription i tried to help jio.
Pl address this issue to avoid harrasment when jio doesnt like disconnection of account
Thanking you
Dr Mohan Raj
jio my land line was not working – mail was already pushed no reply
Please check the order id with my registered number. We had ordered a washing machine on 10th Aug 2024 which was delivered on 11th Aug 2024. However no one has come for installation. I have registered complaint on 16-Aug-2024. However no resolution from JIo.
I have calling the Jio customer care daily but all they say:
1)Maafi chahte hai
2) Aap nishchint rahe
3) Hum samaj sakte hai
As a last resort, Iam writing this email to you to get the installation done ASAP else you van refund the amount and take the washing machine away.
Hello Sir/Madam, Since 4 days, I’m fetching trouble to making calls and data use due to poor network at my office address, despite made several times complain to Jio team, nobody turned to reform the network problem. My office address is 485/B Amiliha Chaubepur Kanpur Nagar 209203 UP India. You are requested to look into reported problem and support to solve shortly.
SR000023UG3P , SR000023LBBG, SR000023QD5D ,SR000023POHA , SR000023O2UE , SR000023LBBG
Caption 5 Complaint resolved in system but still my complaint not resolved yet
Last 3 complaint auto resolved without engineer come to my home , how to possible
Last 10 days to go my complaint not resolved
My Jio Fiber Number is +91 7935806693
My Registered Jio Number – 9879200474
My Registered Mail id is – Hiren.amin0805@gmail.com
My Name Is Hiren Amin
Hello,
I am not getting mobile signal at home from JIO network.
I raised Complain with JIO and they are simply closing that I have signal and there is no proper response from them. I have reopened the request 3 times and no luck.
ServiceRequest with JIO: SR0000240P0D.
JIO team is torturing my with their bad service and no proper response on this. Could you help on this?
Dear Team,
I’m in Kolkata due to medical exigency and I tried to check the postpaid plan but by mistaken request was generated for Postpaid connection. Once the request was generated that time only requested jio to cancel this request but still they convert my sim from prepaid to postpaid. Again I called to customer care but they are speaking like robot. They are continuously telling same line. I informed him that My Brother is admitted in Narayana hospital Kolkata and their open-heart surgery is scheduled and I need to stay here almost a month so it’s not possible to go to Asansol jio store for SIM porting postpaid to prepaid process. Also informed him that before porting my sim from prepaid to postpaid requested him to cancel this request but still my request was processed.
Requesting you to please convert my SIM from prepaid to postpaid. I’m not in a position to pay any billed amount.
My Jio Number is 7908290312
Thanks & Regards,
Amit Kumar Jha
Subject: Service Issues After Porting My Number
Dear Jio Team,
I am facing significant challenges after porting my number from Airtel to Jio. Currently, I have no signal on my mobile, both at home (pin code 110003) and at my office (pin code 110048). The service I’m receiving with my postpaid plan has been extremely poor.
I have attempted to contact Jio customer care multiple times, but I have not received any response. While prices are increasing, the quality of service has not improved at all.
I genuinely do not understand why Jio charges higher rates when the service is lacking. I have always paid my bills on time.
It seems that nobody at Jio is concerned about providing basic services. However, if a payment is late, they quickly suspend the service without any discussion. As a result, I am being forced to purchase a new number for calling and data use.
Please request you pay attention to this matter or provide me with suggestions to port my number in prepaid.
Sincerely,
Meenakshi Bisht
9810495853
Sir
Ex Jio Post Paid no:- +91-9330779768
Ex Postpaid Jio Account No:- 310432311121
I am very much disappointed with the service of JIO regarding settling of security deposit + excess payment which amounts to over Rs700/- against Jio Post paid mobile no. 9330779768.
I Updated the bank 10 days ago on 25th November 2024 but till today I haven’t received my security deposit back till today.
5 (Five) nomths ago I ported out Jio Post paid no.9330779768 to BSNL Postpaid. But till now I haven’t received my security deposit + excess payment which amounts to over Rs700/- against Jio Post paid mobile no. 9330779768.
I called several times to the customer care from different numbers for this security deposit + excess payment which amounts to over Rs700/- against Jio Post paid mobile no. 9330779768 but the customer care executives always let me go empty handed which you can check with the available customer care call recordings available with you. The calling JIO customer care is no use.
So I am forced to write this email to you to refund my security deposit + excess payment which amounts to over Rs700/- against Jio Post paid mobile no. 9330779768 at earliest or I will be forced to lodge a complaint with CONSUMER COURT against Jio for this matter.
Requesting you to refund my security deposit + excess payment which amounts to over Rs700/- against Jio Post paid mobile no. 9330779768
Thanks & Regards
Ayan Basistha
+91-9433318370, +91-8240237376, +91-9330779768
1. On 14th Aug, 2024 at 7.24am, Annual Recharge of Rs 3599/- for my Jio Mobile number (9869462076) was done via SBI Net Banking, but received a message from JIO that the Recharge Payment was unsuccessful.
However, the amount of Rs 3599/- was immediately Debited from my SBI account.
2. Thereafter, corresponding with the Jio teams on a daily basis through emails and Reminders, and upon their request, submitted all the Required documents, duly certified, signed and stamped by the Bank Manager, SBI Branch, Kalina as a Proof that JIO has received Payment of Rs 3599/-, which is an additional amount towards Annual Recharge being a case of DOUBLE RECHARGE.
3. In spite of repeated follow ups, the Jio teams are deliberately ignoring all emails and Reminders and have not taken any action for resolution of the issue.
4. I have been undergoing a lot of mental tension and Stress, as it seems JIO has absolutely no intention to REFUND my hard earned money as they have WITHHELD my money of Rs 3599/- RIGHTFULLY DUE TO ME since 14th August 2024.