Redressal of Grievance:
If you have any complaints or concerns with regards to content or to report any abuse of applicable laws, breach of Terms of this Application, or any content of this Application is in violation of your rights or the services through the Application is in violation of Rule 3 of the Information Technology (Intermediary Guidelines) Rules, 2011 (Rules.), then you may immediately contact the Grievance Officer in the following manner,
- Sending a request in writing or through email signed with electronic signature identifying the content alleged to be in infringement of your rights as the rightful owner or affecting you prejudicially;
- Providing your contact information including email, address, and telephone number where you can be contacted if required.
- Giving a declaration cum undertaking along with necessary documents establishing you (i) as the rightful owner of the content to be disabled/ affecting you prejudicially, (ii) as an affected person, stating that the information submitted is true, complete & accurate and no material fact has been hidden and also stating that Reliance, its Affiliates, Directors, employees, including Grievance Officer shall not be liable for any loss or damage or claim for relying on such requests.
You may forward your request/ complaints to Grievance Officer.
Name: Radha Nair
Contact : E-mail: grievance.officer@jio.com
DEAR SIR
This is with reference to my TRAI complaint no. FC-03-22-0001 regarding Fraud on number 9022277177
I AM SUBMIT TRANSACTION DETAILS OF JIO INTERNATIONAL RECHARGE RS : 43132 AS UNDER AGAIN BECAUSE JIO TEAM MAILED ME THAT ATTACHMENT ARE NOT CLEAR
KINDLY REFER THE ATTACHMENT NO : 01 AND 3 OF JIO INTERNATIONAL RECHARGE WITHOUT MY AUTHENTICATION AND UNAUTHORISED WAY
I AM NOT GIVING ANY REQUEST TO JIO FOR START INTERNATIONAL ROAMING ON MY NUMBER 9022277177 ON DATE: 05/09/2021
KINDLY NOTE
I AM SUBMIT HERE DETAILS OF ISSUED NEW SIM CARD OF MY NUMBER 9022277177 ISSUE BY JIO TO THIRD PARTY ON DATE : 05/09/2021 WITHOUT MY IDENTITY PROOF ( ADHAR CARD ) KINDLY REFER ATTACHMENT NO :02
I AM FOLLOWUP WITH JIO FROM LAST 7 MONTH BUT STILL I AM NOT GETTING POSITIVE REPLY
MULTIPLE TRANSACTION OF JIO INTERNATIONAL RECHARGE DONE UNAUTHORISED WAY THROUGH USE MY INDUSIND BANK CREDIT CARD
MULTIPLE INTERNATIONAL RECHARGE ARE USE CONTINUE QUE BY QUE ON MY MOBILE NO 9022277177 FROM LAST SEPTEMBER 2021
AND IT’S EXPIRED AUTOMATICALLY. THIS RECHARGE DID NOT DONE BY ME
MY MOBILE NUMBER STILL SUSPENDED FROM LAST 5TH SEPTEMBER 2021 BY AFTERNOON @ 4 PM I AM HAVING FINANCIAL LOSE DUE TO THIS SUSPENDED NUMBER
MANY TIME I CALLED TO JIO COMPLAINTS DESK 198 REGARDING RESUME MY NUMBER WITH INDIN PLAN IN URGENT BASIS
BUT EXECUTIVE OF JIO NOT GUIDE PROPER WAY TO ME FOR THIS UNAUTHORISED INTERNATIONAL ROAMING STARTED ON MY NUMBER 9022277177 FROM LAST SEPTEMBER THEY ARE NOT GIVING ANY ANSWER TO ME FOR THIS REFUND AMOUNT THEY ARE NOT GIVING ANY ANSWER FOR NEW ISSUE SIM CARD OF MY NUMBER 9022277177 WITHOUT MY IDENTITY PROOF
I AM REQUESTING TO TRAI FOR RECOVER MONEY OF INTERNATIONAL RECHARGE RS 43132 FROM JIO AND GIVE CREDIT TO
INDUSIND BANK BECAUSE OF I DID NOT NOT GIVING ANY REQUEST FOR INTERNATIONAL ROAMING AND I DID NOT DO MULTIPLE INTERNATIONAL RECHARGE RECHARGE ON MY NUMBER 9022277177 I AM NOT DOING NEW SIM REQUEST TO JIO MOBILE ON
DATE : 05/09/2021 ITS TOTALLY UNAUTHORIZED WITHOUT MY REQUEST AND MY SIGN IDENTITY PROOF
UNAUTHORISED INTERNATIONAL RECHARGE OF RS : 2875/- IS RUNNING ON MY JIO NUMBER 9022277177 UNAUTHORISED WAY AND I CAN NOT DO ANY THINGS KINDLY SEE THE ATTACHMENT AND IT WILL BE EXPIRED ON DATE : 20/03/2022
UNAUTHORISED INTERNATIONAL RECHARGE OF RS : 5751/-WILL BE RENEWS AUTOMATICALLY ON MY MOBILE NUMBER 9022277177 FROM DATE :21/03/2022 AND ITS VALIDITY 30 DAYS IE DATE : 21/04/2022
KINDLY REFER ATTACHMENT ITS LAST INTERNATIONAL RECHARGE DONE UNAUTHORISED WAY ON MY NUMBER 9022277177
I AM REQUESTING TO TRAI FOR RECOVER MONEY OF INTERNATIONAL RECHARGE RS 43132 FROM JIO AND GIVE CREDIT TO INDUSIND BANK BEFORE LAST UNAUTHORIZED RECHARGE WILL BE EXPIRED ON DATE : 21/04/2022
ITS ALL ACTIVITIES ARE TOTALLY UNAUTHORIZED WITHOUT MY PERMISSION AND WITHOUT MY IDENTITY PROOF ON MY NUMBER 9022277177
I AM COMAN PEOPLE OF INDIA I AM NOT HAVING TECHNICAL KNOWLEDGE SO MANY TIME I VISITED JIO GALLERY AND CALLED JIO HELPLINE 198 FOR THIS ISSUE AND REFUND FOR THIS UNAUTHORISED RECHARGE BUT TILL DATE I AM NOT GETTING ANY ANSWER FROM JIO EXECUTIVE OF JIO ARE CUT MY CALL EVERY TIME OR GIVE FALSE INFORMATION TO ME
KINDLY DO THE NEEDFUL AT EARLIEST I AM SUFFERING FROM 7 MONTH DUE TO THIS ISSUE
I AM ATTACHING ALL DOCUMENT HERE WITH VERY CLEAR
KINDLY GIVE STRONG INTIMATION TO JIO TEAM TO HANDLE THIS CASE ON URGENT BASIS
I AM SUFFERING FROM 7 MONTH AND I HAVE FINANCIAL LOSE DUE TO MY SUSPENDED NUMBER 9022277177
I AM PRAY AND REQUESTING TO TRAI FOR HELP ME FOR THIS REGARDS AND GIVE FINAL SOLUTION
AWAITING YOUR POSITIVE REPLY
YOURS FAITHFULLY
JITEN SHAH
9820490629
Hi madam , I raised a complaint on 31st as my Jio broadband is not working.
After 3days there is no response and your official are rescheduling it by them self. I am surprised if this is way to attend customers.
Service request no . SR 00001A6HXR