Redressal of Grievance:
If you have any complaints or concerns with regards to content or to report any abuse of applicable laws, breach of Terms of this Application, or any content of this Application is in violation of your rights or the services through the Application is in violation of Rule 3 of the Information Technology (Intermediary Guidelines) Rules, 2011 (Rules.), then you may immediately contact the Grievance Officer in the following manner,
- Sending a request in writing or through email signed with electronic signature identifying the content alleged to be in infringement of your rights as the rightful owner or affecting you prejudicially;
- Providing your contact information including email, address, and telephone number where you can be contacted if required.
- Giving a declaration cum undertaking along with necessary documents establishing you (i) as the rightful owner of the content to be disabled/ affecting you prejudicially, (ii) as an affected person, stating that the information submitted is true, complete & accurate and no material fact has been hidden and also stating that Reliance, its Affiliates, Directors, employees, including Grievance Officer shall not be liable for any loss or damage or claim for relying on such requests.
You may forward your request/ complaints to Grievance Officer.
Name: Radha Nair
Contact : E-mail: grievance.officer@jio.com
I applied for Jiofibre connection on 2nd July 2019 and paid Rs. 2500. The next day Wiring was completed just outside my Residence. It is regretted that I have still not received the Data Connection. Frantic calls and Emailsto Customercare have yielded no results. The largest Private company in India.
I ordered a jio phone from the Diwali offer for my son and paid 808Rs but the number entered was not working so they have not given the phone and are refusing to refund the money back. Its so sad that such a big jio does not understand the value of a Diwali gift.
I have send 18 emails to customer care as they don’t respond to calls but still they say as number is not active so can’t give phone or refund
SR00000ZDZPE this my compliant no but no body response for that every time he send me masge (We regret to inform you that there is likely to be a further delay in the processing of your Service Request number SR00000ZDZPE for your Jio number 7888375755. We are working to resolve your issue on top priority and will reach you with an update in the next 48 hours. Appreciate your patience.)
I call at jio number 6206255227 today at 4: PM 15dec 2019 company has taken .06paise for this calling please tell me why company has taken charge for this jio number.please give me information immediately.
Service Request No : SR00000ZOVIQ
Waiting for resolution sice last 20+ days and efvery day I am getting false commitment from your callcenter executive but no action has been taken till date.
I am not sure you people are serious to work and refund my security money.
My self manthan shah, my mob num 9662060226 at very unfortunate day i have port my number to.jio 1.6 years ago. This num is is 13 years old for me. Jio has make situations that i am not able to use no because they have close my incoming sms and call system on above no since 23rd december 10 times i have complained regarding this each time customer care executive has opened complain and give me lolipop of 48 hours since 23rd . I am going to launch complain in consumer forum for mental stressing me because i am not able.to.opearate any financial account of me.because otp.can not reach toe
Your Jio internet is pathetic first you increase plan rate and now I am using 4g network and getting speed in kbps. what is this bulshit, rubbish all negative words are synonyms of JIO network? I will port my number if you will not improve your internet speed everywhere in India.
9625122926
Complaint no SR0000ZZR3J connection no 01353552075 the network is not available, red light is blinking, i am reminding every day and is being assured that service engineer will visit the same day but what to say of visiting no one even calls . This is level of service. I request my should be fixed immediately and the validity increased by the number of days JioFi takes to fix my problem
I have raised a subjected request for termination of connection and collect the Router to return my security deport.
Waiting for resolution for the last 17+ days and every day I am getting a false commitment from your call center executive but no action has been taken to date. I am not sure you people are serious to work and refund my security money.
HI, VijayKumar Sai (Head Shared Services at Jio – Assisted Care) – I tried connecting you multiple times, however, I could not get any response. Please note that I have raised many tickets in history regarding speed issue, despite the resolution, all my cases are being closed on time to meet SLA. Until today my speed issue is not resolved and am forced to close this account which I did with subjected tickets. Finally, these cases are also being closed without resolution.
Unfortunately, Jio does not have a possibility of reopening of the case when it is being closed by an engineer without resolution. Are you aware of those?
I do not see any service here. Where is the service? Please explain?