Redressal of Grievance:
If you have any complaints or concerns with regards to content or to report any abuse of applicable laws, breach of Terms of this Application, or any content of this Application is in violation of your rights or the services through the Application is in violation of Rule 3 of the Information Technology (Intermediary Guidelines) Rules, 2011 (Rules.), then you may immediately contact the Grievance Officer in the following manner,
- Sending a request in writing or through email signed with electronic signature identifying the content alleged to be in infringement of your rights as the rightful owner or affecting you prejudicially;
- Providing your contact information including email, address, and telephone number where you can be contacted if required.
- Giving a declaration cum undertaking along with necessary documents establishing you (i) as the rightful owner of the content to be disabled/ affecting you prejudicially, (ii) as an affected person, stating that the information submitted is true, complete & accurate and no material fact has been hidden and also stating that Reliance, its Affiliates, Directors, employees, including Grievance Officer shall not be liable for any loss or damage or claim for relying on such requests.
You may forward your request/ complaints to Grievance Officer.
Name: Radha Nair
Contact : E-mail: grievance.officer@jio.com
Dear sir,
I was complaint against lyf mobile which is under warranty.
But service centre is not repair my phone . They rejected my phone due to some fake technical resion.
I contact to consumer fourm Helpline. And they gave me a reference no. 437023
And i send you service cender and phone details. Plz help me to fix it
1. Complete service center details
Reliance Retail Limited.
UW-MRUT-JC-02
Apex Tower.
Mangal Pandey Nagar university Road Meerut 250001.
2. Job Sheet Number — 8011258838
3. Service order Number– 26
4. Date when I visited your(LYF) service center 12/09/2017 .
Why should I pay when the phone is under warranty.
I don’t expected such a poor service for LYF. so please do something positive as soon as possible .
Thanks & Regard
Sachin Gautam
7417165***
Booked Jio phone under the Scheme launched in Aug 2017. Paid the initial deposit at Anugraha Communications, Tattamangalam, Palakkad, Kerala . But the Dealer is dilly dallying whenever I remind him about the delivery. He had given several dates ,promising delivery , latest being Diwali eve. When I contacted the Local Manager of Reliance , Mr,. Vineeth at Chittur on 17th , I was assured that the phone would be delivered next day.. But today also the promise is not fulfilled. Message sent to him is not being responded to. Is there any foul play? Please help me with refund of the deposit of Rs500- with interest ,as I feel I have waited enough. Customers deserve better treatment, I believe.. MK Balakrishnan, Tattamangalam, Palakkad ,Kerala 678102 Mob- 9447959241
Dear Sir/Madam,
This regarding potability vodafone to Reliance Jio Poatpaid. I called customer care above matter, they are giving the store address & they didnt know proper Tel Code and confirmation regarding portability process in which jio store doing. And I visited lot of store, they are telling (yaha pe mahi hota hain).As per customer care in every store avail the facility.
And my humble request short it as soon as possible.
Regards,
Mahesh.
Booked the jio phone through online by paying the initial deposit ofRs500.many calls/messages received from you.approached several times to d dealer as per your direction.they are blaming d company by telling that without sending how we can give?(olavakkode. Palakkad district. Kerala).kindly do d needful without further delay
Return Back to Recived shop Jio Handset within 12 hours along with SIM Card
mobile no – 8208090173
jio connection no NO00003OOUG9
Not completing even singal activety
calling
Dialing
mesages
internet funcinging
it is not even equal to very oldest mobile handset
3 – JIO – Mobile – 8208090173 – along with JIO Mobile Hand Set
1: Press Menu.
2: Select Settings icon.
3: Select Device tab.
4: Select Device Information.
5: Select LYF software update.
Massage received after all functions completion
this system is already up to date.
Problem is in JIO Hand Set NEW
Report
– Jio Mobile Hand Set
– Extremely Sorry to Inform You
– Today Onward please make my Jio Hand Set out of service
– Even single actives cannot be completed
– It was by mistake wished to have one of the best handset in India lost cost
– Finally it is not useful for even kids play mobile hand set
अहवाल
– जॉयओ मोबाइल हँड सेट
– आपल्याला सूचित करण्यासाठी अत्यंत क्षमस्व
– आज पुढे माझ्या जिओ हॅन्ड सेट ऑफ सेव्ह करा
– जरी एकल क्रियाकलाप पूर्ण करणे शक्य नाही
– चुकून भारतातील सर्वोत्कृष्ट हँडसेटपैकी एक गमावलेला होता
– अगदी लहान मुलांसाठी मोबाईल हात सेट करण्यासाठी शेवटी हे उपयुक्त नाही
Sir/Madam,
Sub:- Malfunctioning of Jio4GVoice – My Jio – Jio Network– Regarding
* * * * *
Ref:- 1.4G Jio No. 7981658978
2. Name: M.S. Chaitanya
* * * * *
With great enthusiasm I have taken 4G Jio SIM with No. 798165897;-Alas, but, it is short lived. Now, I regret to say that I am sorry that I have taken Jio 4G.
Not even one hour it works, properly & continuously. Frequently, it goes Off line; Connection fluctuates-No Connection; 4G Voice not works and says that try telephone. I could not make calls to land lines. Even, 199 not works properly. I could not even see vouchers in My Jio, what a pity!
As per the advice of the Jio personnel, I have changed two Handsets;-but, there is no end to problem. I have made complaints via email and toll free, but, it is of no use.
What to do & whom to complain-when will this be alright?!
Yours faithfully,
(M.S.CHAITANYA)
I bought a Jio LYF phone Water 10 on 23rd December, 2016 and it stopped working on 10 December 2017, this time my mobile is in 2 years warranty period. I took it to the service centre in Reliance Digital- Ashima Mall, LYF service center, Ashima Mall, Plot No. 67-68, Ganesh Nagar Colony, Village Babadiya Kalan, Hoshangabad Road, Bhopal 462026, Madhya Pradesh – 462026. I told to your service engineer/boy/ manager that My LYF mobile water 10 charging port is not working and mobile look like discharge. Your service engineer and manager told mobile charging port replacing will be paid INR 7600/ while Online new LYF water 10 3gb ram LYF mobile 5″ 16gb ROM true 4g LTE volte 4 reliance jio price is Rs. 6,899.00.
Here, when I told them my phone is under warranty, and then he said internal part of mobile is not under warranty, charging port/mobile internal equipment is mobile component. so I want to know about definition of warranty? I told them that many problems in this mobile like Overheating the back side, hank, slow charging and discharge fast, phone will auto disconnect and connect with charging. Now this time writing this mail, I feel like cheated after buying the LYF Water 10 handset, plenty of issues I am facing since the time I purchased this handset prominent among them are mentioned below:
1. Very poor battery backup not even last for 3 hours if you use nominal internet.
2. Hanging problem – automatically shuts down while making calls.
3. Over heating while in call or internet usage
4. You can’t use speaker phone/Earphone while between call.
It would be a pleasure if you can take back your product I’am ready to give you back in half of the price. I promise you, me and my family will never purchase LYF products.
Regards,
Amarendra Kumar Aarya
Mo. 9584557055
Email- Press.amarendra@gmail.com
STRUGGLING WITH JIO TEAM INCLUDING APPELLATE AUTHORITY TO GET THE REFUND OF RS610/- SINCE 20 JULY 2017.
Please confirm whether refund process initiated as everyone believes that appellate is the final authority to take decision
But I have not received any response. Today also I visited your retail store but returned with unsatisfactory reply
1. Jio manager Mr Surendra -8660697858 is not taking my call
2. Jio contact person Mr Suresh – is on leave
3. Person handling the recharge activities at HRBR Layout near Jalvayu vihar reliance store neither ready to listen to my problem nor ready to help me.
******* BUT STILL I HAVE A HOPE ON APPELLATE AUTHORIOTY**************
Please respond to my mail.
20 jul 2017
I had applied for Reliance JIO sim in my wife name (Bhavani R) with the retailer Reliance Digital HRBR layout near KFC kammanahalli Bangalore on 20 July 2017 for the amount of Rs 610/-but because of some reasons mobile verification was not successful so they told me to go for cancellation and I was informed that refund will be done in 10 working days. But it is almost five months passed still i did not get any refund, I approached the show room staff more than 20 times but returned with unsatisfactory answer that I would get sms .
I never expected that the premier organization /company like Reliance will deal a Bank staff like this. Then I have no words for the normal public.
Kindly resolve the issue as I started losing hope in JIO , waiting for the positive reply
Following details have been collected as requested by jio care team and it has been forwarded many times but so far no action has been taken on my issue
Order number / CAF( form filled at the time of connection) number : – SD 71787852
Store name : RELIANCE RETAIL LIMITED , NO 43 , 4TH CROSS, JALVAYU VIHAR , HRBR LAYOUT, KALYAN NAGAR BANGALORE,560043
Store complete address: NO 43 , 4TH CROSS, JALVAYU VIHAR , HRBR LAYOUT, KALYAN NAGAR BANGALORE,560043
Contact person name: Mr SURESH
Contact person number: 9632382716
****. I request you to investigate the issue and initiate the refund process and I would be grateful to you if amount is credited to my wife account as mentioned below.*******
Sir My brother purchased sim from Dehradun and used for few days, after that, he moved to our village where service of jio was not available.now i am permanently moved to Delhi and i want to continue that jio number, for that i also approach to JIO care, they said your sim is active you just need to recharge to resume service(vide order no for recharge by paytm. 4459534610 dated 17th JAN,2018), till now they didn’t resume/activated service.i try to contact lots of time but they are giving a silly excuse saying it will take 60days of time as the tower is being optimized to which your SIM is connected, but me and lots of people who are using the same network of JIO in the same locality are not facing any problem like this.
please sir help us to get either service resumed or amount refunded as soon as possible.
details of SIM Mob no:8279695149
SIM NO:89918700400089750253
(they did not provide any complain no)
thankyou
AMIT SINGH
Hi…
Good morning…
I am the user of your service from last nine months .
I was quite happy . Yesterday onwards I am getting certain issue about my internate data . I am getting SMS your data used 50 % and after some time I used to get 100% . . Where in I have not used .
Request you to kindly check and do needful
Hi…
Good morning…
I am the user of your service from last nine months .
I was quite happy . Yesterday onwards I am getting certain issue about my internate data . I am getting SMS your data used 50 % and after some time I used to get 100% . . Where in I have not used .
Request you to kindly check and do needful
Mob no 9101263211
Kishor dahal
Respected Sir/Mam
Good day
I had purchase a JIO Mobile ph Model as WIND 5 . Its IMEI no is 911501502466340 . Its Mic and speaker are not working properly, So, as i need to use Headphone/Bluetooth all the time while i need to talk someone with this mobile. When i reach to SALES Point to ask where I can get the service for my phone, they get me the address. Sir/Mam, Its 8 Km away from my city and there is no Local convenience available all the time to reach there. I live in Hisar city ( Haryana) It’s Horrible to know that any of the customer who had purchase the JIO mobile , have to Go to this same place for any trouble he/she feels while using it.
With due respects its quite unrelavent and Unpleasant to reach such a Long place. Please help me to get rectified , the technical issue happen in my mobile , along with that Please Proceed to shift the SERVICE Center inside the city.
I am Looking forward for the needful solution for both of my issues.
Harassment of Customer
I have Reliance jiofi . My Reliance no is 8810679871. I recharged a data a data booster pack for Rs 101 from Reliance Retail outlet in Ghaziabad (Shop no 11 Old Gandhi nagar Ghaziabad .) .The CIN no of the retail outlet is U01100MH1999PLC120563 . I have paid the money for recharge . The ORN no present in my bill for the transaction is BR0000XS0JMS. The transaction took place in 30-03-2018 but till date no recharge has been done on my Reliance account . I have gone to the shop multiple times and have addressed my problem and have requested them to refund my money back or recharge a data booster pack on my account . Its more than 2 months I have been harassed by the Reliance outlet due to there shilly shally attitude and indifference to my case .
Please look into this matter and try to resolve it ASAP
I had today 18/07/2018 requested for porting my post paid vodafone mobile number to Jio at its office at P246 CIT Road Kakurgachi. Notification No: NO 00005H65BD. I was asked to pay in cash (card was not accepted) Rs 99 for membership (i donot know what membership) and Rs 250 as security deposit (what security). I paid. But I did not expect that no acknowledgement receipt would be given.
I request you to confirm if it as a part of Reliance Scheme. In that case receipt should have been issued and card should have been accepted. I request you to dispel my apprehension.
I have complained several times in Jio Complaint Cell and contacted with 198 as well. They are just raising the complaint then say to wait for the response. After few days, they say complaint has been resolved but few hours later I feel I’m still facing the same issue. I have complained more than 4 times and the result was same in every situation.
Now I’m highly in a mood to switch to airtel as I feel my daily 1.5 GB data is getting waste with Jio and I’m not able to use to properly due low interest speed. I often need to restart my phone and keep my data On/ Off to get some manageable speed.
I request the concerned team do the needful at the earliest or I’m switching to airtel after 8th August as my Jio validity is expiring on the same date and I’m not ready to waste my money one more time.
SIR I HAVE PURCHASE JIO SIM AT BHIWADI AND DHARUHERA HERE JIO SEVICE NOT PROPER .
I HAVE COMPLAINTS MANY TIME BUT I’M NOT SATISFIED THEN SAY WAIT FOR RESPONSE
SO KINDLY SEE THE MATTER
JIO NO 6350373626
सेवा में,
जिओ टेलीकॉम सर्विस ( अधिकारी)
महोदय जी गत ददिनाँक 01 अगस्त 2018 को मेने गलती से 999 रुपए का अपना फ़ोन
रीचार्ज कर लिया रिचार्ज का बाद मुझे मालूम हुआ की ये रिचार्ज केवल 3
महीनो के लिए है जबकि 999 ररूपए में पुरे साल के लिए फ़ोन रिचार्ज हो
सकता है इसकी पेमेंट मेने अपने क्रेडिट कार्ड से की थी आपके जिओ आउटलेट
चितरंजन पार्क नई दिल्ली -19 पर जाकर आपके आउट लेट सेवा अधिकारी से बात
करने के बाद कृपया इस सम्बन्ध में मेरी मदद कर मेरा फ़ोन 999 रुपए पुरे
साल वाले प्लान में बदलने की कृपा करे
नोट : ये रिचार्ज मुझ से गलती से हो गया है कृपया मेरे मदद करे और इस
रिचार्ज को पुरे साल के लिए करे में व् मेरा परिवार आपके सेवाओं का लगता
इस्तमाल कर रहे है और आपके परमानेंट कस्टरमर है मेरी विनती माओ गहनता से
गौर करे
आदरणीय जिओ सेवा अधिकारी आप मेरी शिकायत पर गंभीरता से गौर कियु नहीं कर रहे हो में आपको अनेको बार ईमेल,ट्विटर,फ़ोन आदि कर चूका हु पर आप मेरी परेशानी को हल कियु नहीं कर रहे हो में आपको बार बार शिकायत कर के परेशान हो रहा हु
पर आप मुझे बार बार अनदेखा कर रहे हो और मेरी शिकायत पर गौर नहीं कर रहे हो।
प्रवीण पारचा
07048950844
Respected officer,
I had recharged my phone mistakenly 999 Rs according to Jio phone service out late Representative person after recharges i know that this recharges valid for 3 month then i was informed Jio customer care offices from Phone,Email,massages and twitter massage But till date jio phone service officers not resolved my problems and ignored me.I am sending regularly my complain But They are not resolved my problems and not show their interest also in my problems kindly Help me.Thank you
from Parveen Parcha ,7048950844
sir i want to stop jio mob no because jio network not good
i’m suffering by jio mob no & multiple times complaints of jio no 6350373626 connection and network problem but no response
Sir ,I have renewed mysubcribtion by paying rs 399 on 15th August through state bank of india for further two months.
However it appears that you have not accounted the same and sending reminded for the same.
Please look into the matter and confirm at your end.
Dear Sir,
I am facing connectivity issue at city like Jamnagar, Proper city not remote village, I have riase compalin to 198 ( SR00000M2DUT), everytime i got sterio type answer that wait till 90days sorry for inconvineance caused.
Will you please take littel pain and answer us from your busy schedual so we can have solution
Sir, I have done a recharge on jio number 8638840667 for Rs 399/- through your app RECHARGE FOR JIO AND BALANCE CHECK on 28.09.2018 and the payment made through the gateway by netbanking, the amount has been deducted from my account but recharge not successful till time. Customer care also not supporting on this issue. Please resolve the issue at the earliest.
Very poor network in my area. I belongs to vill kasaru Po badhaghat Dist Bilaspur hp 174029. Request arrange one more tower. As one year back a good network was available here that’s why I have chosen Jio. But presently for internet there is very slow network.
Sir, I had already been submitted many times complaints since last two years for jio network signals is not showing in my village Kot Basawa Singh Teh Chhachharauli Distt Yamuna Nagar PIN NUMBER 135103 at my mob number 9896329496 but no any action taken by jio services against my complaints.
Your jio services is giving always wrongly information to customers and replying to me jio network will be activate in 10 October 18 after provide me 03 Dec 18 for best networks in MY village. I’m not believe on jio services.
You are once again requested that provide me a best networks in MY village Kot Basawa Singh Teh Chhachharauli Distt Yamuna Nagar PIN NUMBER 135103 at the earliest.
Sir, I had already been submitted many times complaints since last two years for jio network signals is not showing in my village Kot Basawa Singh Teh Chhachharauli Distt Yamuna Nagar PIN NUMBER 135103 at my mob number 9896329496 but no any action taken by jio services against my complaints.
Your jio services is giving always wrongly information to customers and replying to me jio network will be 9activate in 10 October 18 after provide me 03 Dec 18 for best networks in MY village. I’m not believe on jio services.
You are once again requested that provide me a best networks in MY village Kot Basawa Singh Teh Chhachharauli Distt Yamuna Nagar PIN NUMBER 135103 at the earliest.