Redressal of Grievance:
If you have any complaints or concerns with regards to content or to report any abuse of applicable laws, breach of Terms of this Application, or any content of this Application is in violation of your rights or the services through the Application is in violation of Rule 3 of the Information Technology (Intermediary Guidelines) Rules, 2011 (Rules.), then you may immediately contact the Grievance Officer in the following manner,
- Sending a request in writing or through email signed with electronic signature identifying the content alleged to be in infringement of your rights as the rightful owner or affecting you prejudicially;
- Providing your contact information including email, address, and telephone number where you can be contacted if required.
- Giving a declaration cum undertaking along with necessary documents establishing you (i) as the rightful owner of the content to be disabled/ affecting you prejudicially, (ii) as an affected person, stating that the information submitted is true, complete & accurate and no material fact has been hidden and also stating that Reliance, its Affiliates, Directors, employees, including Grievance Officer shall not be liable for any loss or damage or claim for relying on such requests.
You may forward your request/ complaints to Grievance Officer.
Name: Radha Nair
Contact : E-mail: grievance.officer@jio.com
i’ve tried severai times to mail my compliant through ‘care @ jio.com’ about the lethargic attitude & destandard service of the staff of the reliance jio customer center @ northveli street Madurai which was inoperative
Dear Team.
please help below recharge done on wrong no i.e 9026133819 and no must be 9026133189 details are attached below
ORDER PLACED
31 May 2019
TOTAL
399.00
ORDER # 407-8215366-2248310
Order Details Invoice
Successful
Paid on: 31 May 2019
Mobile Prepaid Recharge
Mobile number Plan
9026133819 Jio (UP East) Plan: Prime, Talktime: NA, Validity: 84 Days
Operator Reference Number
1225122355
Recharge Again
My Jio no. 9841449933 – outgoing / incoming and SMS not working couple of weeks also raised complaint as well as SIM has been changed twice.
Same SIM used in alternate mobile phone which is not working.
Really i am struggling lot and planning to change some other mobile net work.
Need quick response and resolution.
My alternate ph. No. 9176066522
Not refunding the money taken as deposit even after 3-4 months
We installed Jio Gigafiber broadband (Jio Giga Internet Service ID 400122096217 ) at our home on 26 March 2019. It was not working well. I made complaints on 28th and 30th March of its not working well. Then they started pushing me to buy boosters etc. I cancelled the service on 8 April. They said we will get refund in 45 days.
Then we kept calling as no one came and picked up the router/modem. Then they came and picked up in first half of May. They told us we will get the money back in first or second week of June.
Now the June is ending. Now they have come up with a new story, they are saying that cancellation was not done and so it will take another 45 days!!!
Over last 3 months we have made 9 calls for refund on 15, 22 April, 3, 4, 10, 11 May, 7, 8, 24 June. But now they say its still not cancelled!!! Can anyone believe it?
This is plain cheating the customer and not returning the money!!
My Number is 9820170609
Mine same case , They are not ready to refuded amount to customers.
They are cheating customers.
I have also facing same problem. My connection is disconnected but no one coming to pick router. Not refunding security deposit
That is very true and even I came across with the same issue. Mine is little different that I have cancelled the connection before setting up the installation. My bad that even after 3 months I am waiting for the refund. No use of raising complaint to Appellate and CCing Mukesh Ambani. Can anyone suggest me what is the best we can do to get the refund
I am also facing the same issue. This Jio folks are cheating our money officially. The real cheaters
Worst response & experience from jio Hyderabad team (broad band)
From 24.06.2019 night 9.00pm net was not working so I tried to lock a complaint related to this but no 1 had picked the call…Again I tried on 25.06.2019 from 9@m …They picked the call at evening after 4.30pm .I said to deactiva the services permanently … They locked a complaint .. but till now no action was taken .For knowing the status of v call the c.c they r not picking the calls.
Mera number chalu karvado 9271221251 Bina bataye mera number bandh kar diya hai consumer complaint number 1461533
Dear Sangeeta,
Please find the below required details.
Abhijeet Kulkarni
Mountscape,C wing,Flat 808,8th Floor,Pisoli,Pune 411060 & also you may consider 411048
Toll Logistics Pvt Ltd
Gat no 148/3 to 8,Chakan Talegaon Road,Tal Khed,Chakan,Pune 410501
Also Atul Nagar phase 1,bld A/3,Flat 803,warje,pune 411058
I know that answer from JIO will as follows –
Currently our network expansion is under process in your area.hence at earliest you will get better network.
Now what should i expect from a service provider you has taken 1699rs as successfull recharge & now they are not ready to give me proper network.
I want to understand how are you going to resolve my problem.
I challenge jio if you found any handset related issue,in this case i am ready to pay a penalty to jio, immediatly.
I am very disappointed to read that JIO is not ready to pay back my balance recharge amount.going further i would be taking help on legal front.
If you wish to say anything…pls ?
Regards
Abhijeet
U super bro not in Ur place pan India level the jio care work the same and they not solve our issues
My Jio fibre internet connection is not working since July 21, 2019. I filed a complaint and my complaint number in SR00000XZ9NK. An Engineer named Swapnil visited my flat on 21.07.2019 and after checking the connections stated that the issue will be resolved by backend team. However no one contacted me. On 24.07.2019 I received a message that my issue has been resolved.
When I contacted the customer care number then I was informed that the backend team will visit shortly. I also raised a mail to Jio Giga Fibre wherein on 25.07.2019 I received a mail stating that we are working on your request and you will receive a response in 48 hours.
On 29.07.2019 I again sent a reminder mail to which a I received a mail from one Mr.Pramod Yayav that they are looking into the matter but nothing has happened till date. I am not able to avail wi fi services at my flat.
I worked in Technical Education Department , Sardar Patel Road, Ch-25. My jio no 8124078481. I have complained 2 months before that i have not get signal in the my office area till now the problem was not solved.
Name-susen nath(600398932)
Mithun kr nath(6002913476)
Uttam nath(6000385653)
Chanda nath(6002958810)
Bishawjit dey(8638019446)
Jamal uddin(910743154)
Gautam nath(6000401934)
Sitir nath(910600660)
Kalayan kr dey(6001616809)
Prabir dey(6002233618)
Anupam bardhan(6361539970)
Jubir hussin(9365024757)
Sabbir hussin(7907349368)
Rakhal bardhan(9101862448)
Dipti rani nath(9365291406)
Rajib nath(9101581414)
We are all jio customer suffering long time net data problem we complaint jio care many time but no solution jio not sloved our problem why samless irrited eresponcible service very very poor voice data service all time no network coverage sam on you jio why harres your consumer no responce any complaint chitter company you jio
All JIO customer care are Crazy and useless. Total attitude problem. This attitude /Ghamand will finish Jio.
I curse them.
I am working in a Govt. Educational Institution named as Govt. Polytechnic, Bhadrak located at Tentuligadia, Rahandia, Bhadrak,756135 where more than 400 people are JIO users including staff & students but its very unfortunate that we are facing signal issues both indoor & outdoor areas i.e Zero signal inside the College campus and after regular complaint through customer care the issues cant be solved till date. So I kindly request you take necessary action.
Same issue we are phasing past 2 days, no body is bothering regarding our complaint..
Someone has to raise directly to Mukesh Ambani..I think then only this issue will get resolve..
I have 2 mobile number & both facing same problem..
9810119892
I have used this connection for nearly 2 years, Now the problem is im getting data exhaused message
when i am not using much data, and getting message of around 700 MB to 900MB used on jio app
when i was not using phone and asleep, the hotspot was not on. And during that time i dont watch videos on youtube
As mostly i used for watsapp and youtube..and hotspot only during night to connect to laptop
Then it was off
It is only this month im facing data exhaustion message
The customer care are not having right explanation and responding like machines
Please look into this issue as i had enough of chasing customer care on it
Pathetic Services worst network jio fi is not working everyday from 12 pm to 11 pm post that is of no use pissed off with outlet employees they are worst in Amritsar can you work on services as well
Dear sir I have recharged in 7pm but still your network says that I don’t have any balance to call.
Your telecoller don’t egar to solve my problem.
My bank account is debited by your recharge.
Please solve my problem as soon as possible
My name is Dhani ram AND MY JIO NUMBER IS 9815651028 MY CONCERN IS REGARDING YOUR SERVICE MY NUMBER NOT WORKING PROPER FROM LAST ONE MONTS I RAISED A COMPLAINT REGARDING THIS FOR YOUR CUSTOMER CARE NUMBER BUT MY PROBLEM NOT SOLE MY INCOMING AND OUTGOING SERVICE IS TOTALLY BLOCK AND I HAVE JIO PHONE ALSO BUT NUMBER NOT WORKING PLEASE LOOK AT THE MATTER ASAP.
My name is Dhani ram AND MY JIO NUMBER IS 9815651028 MY CONCERN IS REGARDING YOUR SERVICE MY NUMBER NOT WORKING PROPER FROM LAST ONE MONTS I RAISED A COMPLAINT REGARDING THIS FOR YOUR CUSTOMER CARE NUMBER BUT MY PROBLEM NOT SOLE MY INCOMING AND OUTGOING SERVICE IS TOTALLY BLOCK AND I HAVE JIO PHONE ALSO BUT NUMBER NOT WORKING PLEASE LOOK AT THE MATTER ASAP.
Dear Team JIO
My Giga Internet Order Number NO00009AQO2U was scheduled for installation on 4th May 2019. I paid 4500/- to one of your representative Mahendra (Phone number – 8779832986) with an assurance that the installation will be done at my place in Mumbai (Goregaon West) and also assured that there will be no wires seen open as every thing will be concealed. After 3-4 reminders a team from JIO came and informed me that there will be few drills they will do – one on my main door, and few at other places. On my objection they packed up and went away.
At the time of application, Mahendra informed us that the amount of 4500/- collected is towards the security deposit and is refundable any time by just calling the call centre number.
When i realised that the installation would destroy my house decor, i decided to cancel my application. Since 5th of may i have written 7 mails to Jiogigafiber mail ID and contacted the toll free numbers many times, and conveyed that I am not interested in continuing my application and demanded my refund – for a service that I never availed.
Are you guys so insensitive that it takes 5 months for you to refund a paltry amount of 4500/-. Is this the way you cheat customers and build your empire? Your executive on phone says it takes 14 working days to process the refunds, so shall we assume that Jio team has been sleeping over the past 5 months and have not worked for 14 days?
Guys, change your attitude and hire good people and stop fooling and lying to consumers! By the way, Mahendra has stopped answering my calls.. I wont be surprised if shameless fools are responsible for action on this comments and if you decide to sleep over this complaint.
The least you can do is – reply saying that we dont have funds and we wont pay you.. at least do that!!
I am also facing same problem. While booking for new connection I also said I want internal wiring but they were not able to do so. So i disconnected my connection. But since then no one refunding security deposit. No one came to pick router.
Hi
I am very unhappy with the support rendered by reliance digital – jio people and customer care .
My name is SHAILENDRA where in system it is wrong SHAILENER. One letter is incorrect.
They denied to replace my SIM for number 9848048260.
What is my fault JIO people has enter incorrectly previously and I am sufferer for the same.
I am attaching the Aadhar card.
What should I do my phone is not working ?
One of the store person contacted to the Manager who sits in Miyapur .
He simply ask the store person to ask me to send a mail to customer care.
No one at store cares for the customer .
Regards
Shailendra R Thakur
9701207541
A jio employee is a wilful defaulter of a Bank..He is drawing salary on monthly basis but not repaying his dues..plz suggest me or send me the employer details to logged a complain against him..
Applied JIO FIBRE In Karol Bagh Delhi.
Payment paid to jio via neft on 3sep.
After 20 days i still not got my installation but received my landline no.
The irony is just next to my premises jio was installed few days back.
The Order Number for your JioFiber connection is NO0000BQ9L25
Dear Jio,
What the hell is your services, i want to recharged my phone (+91-6387556270)with rs.399 but by mistake I clicked on rs.251 recharge and suddenly recharge process was done and I really don’t aware about it that’s 251 is only data pack nor for calling and sms, that’s why I’m trying to contact you at 198 but you can’t offer me to talk with your executive,so I request you plz refund money or change my recharge plan 251 to 149(1.5 gb data,sms,and calling) pack.
Regards
Ankit Srivastava
Jio user
6387556270
8808361549
Dear Sir/Madam,
My Jio Prepaid mobile number is 6282254801, I have recharged for an amount of Rs 399 on today at 12.37pm, but balance not received in the mobile & calling not activated yet.
Kindly help us to sort it out
Thank You