Grievance Officer

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Grievance Officer at JIO Mobile

Redressal of Grievance: 

If you have any complaints or concerns with regards to content or to report any abuse of applicable laws, breach of Terms of this Application, or any content of this Application is in violation of your rights or the services through the Application is in violation of Rule 3 of the Information Technology (Intermediary Guidelines) Rules, 2011 (Rules.), then you may immediately contact the Grievance Officer in the following manner,

  • Sending a request in writing or through email signed with electronic signature identifying the content alleged to be in infringement of your rights as the rightful owner or affecting you prejudicially;
  • Providing your contact information including email, address, and telephone number where you can be contacted if required.
  • Giving a declaration cum undertaking along with necessary documents establishing you (i) as the rightful owner of the content to be disabled/ affecting you prejudicially, (ii) as an affected person, stating that the information submitted is true, complete & accurate and no material fact has been hidden and also stating that Reliance, its Affiliates, Directors, employees, including Grievance Officer shall not be liable for any loss or damage or claim for relying on such requests.

You may forward your request/ complaints to Grievance Officer.
Name: Radha Nair 
Contact : E-mail: grievance.officer@jio.com 

source: https://www.jio.com/en-in/terms-conditions

Comments

  1. satyajit says

    December 18, 2018 at 11:37 am

    Dear Sir,

    I was complaint against my mobile network which is under complaint. This is my registered Email id and registered mobile no is (+91 8700007937)
    So let u know above mention the matter is automatically disconnect the network and going to emergency call even on call and its not a particular area its at every where and the problem facing around 1 month continuously till now i have made lots of complain against this case but your executive not rectify what is the exact problem . They suggest me please wait we will resolve it is as soon as possible next day the complain id is closed.
    Plz help me to fix it immediately because i don’t have make any call which is i had pay as per your plain 3 months in advance.

    With best Regards
    Satyajit Pradhan

    Amtek Auto Ltd.
    Lotus Tower,Third Floor
    New Friends Colony
    New Delhi(110065)
    Mail:-satyajit050@gmail.com/
    satyajit.pradhan@amtek.com
    M:-09136820381
    Land line:-011-45238210

    Reply
  2. Rajamanickam R says

    December 23, 2018 at 8:16 pm

    Dear Sir,

    I was complaint against my mobile network which is under complaint. This is my registered Email id and registered mobile no is (7904991567)
    So let u know above mention the matter is automatically disconnect the network and going to emergency call even on call and data not working always and its not a particular area its at every where and the problem facing around 1 month continuously till now i have made lots of complain against this case but your executive not rectify what is the exact problem.

    With best Regards

    Reply
  3. Abhishek Deshmukh says

    December 27, 2018 at 10:28 pm

    Hi,

    Firstly, I am going to put this mail on social media along with the time and date.

    Here is my story –

    I ported to Reliance Jio a month back and I entered the worst phase of my life. Now, I cannot make calls without re-dialing the number 4 to 5 times… even if the call connects, the other person is never able to hear me… so??? drop the call and re-re-re-dial. People are unable to reach me, they get “the number is not reachable”. I get a message saying – you have a missed call from XYZ number…

    I called the CC and puked all my ordeal, but with vain. They say, “There are issues with network coverage in your area, and there is nothing we can do about it. They don’t have an ETA.. one of the customer care [bullshit care] guys said, it could take 180 days .i.e. 6 months. WOWWW

    Please fix my problem or allow me to port out.

    Reply
  4. Devindra Kumar says

    January 1, 2019 at 7:28 pm

    I have recharged amount 399 on number 8630759205. It will be active tommorow . I want cancel this order.
    But Jio team if you paid amount this never refund according the the Jio customer care executive.

    Reply
  5. Tilak Raj says

    January 4, 2019 at 11:20 am

    dear team

    This is an kind attention to you is that i Rahul Kumar having a jio no 858062730. On dated 02/01/2019 i had make a recharge of rs 399 against my jio no. but i couldnt receive any massage regarding this . After that my incoming and outgoing facilities are also bared .

    Just tell me how can this be possible when i pay the amount . i had make this payment at your reliance outlet in Delhi samalkha. when i was raise a quarry regarding this he was not giving me qa proper resolution . please help me out regarding this concern …..

    Reply
  6. Premanshu Choudhary says

    January 7, 2019 at 12:49 am

    Hello sir,
    I had my recharged through amazon pay app and recharge got successfully from amazon pay and money deducted. I got an message of successful transaction from them but even after two days, when my services are not being started from jio service provider.i made a call to them and they are saying not any recharge is done and saying to do another recharge.on the other hand amazon saying that we had paid to jio and now it’s a thing under jio to deal with. But jio saying to have a talk with amazon as they didn’t got any request for that recharge.
    that’ crap. What should i do now??

    Means i this democratic country there is no value of hard earned money of a common man.

    Reply
  7. Sunil Lav says

    January 9, 2019 at 5:25 pm

    Dear Sir,
    We have two Jio connections in our house ie 9035481620 and 9886663505.Both facing problem of Data availability since long.Our residence is near Billamaranhalli Village,Vidya Nagar Area,Bettahalsur Post PIN 562157.Is the connectivity problem to persist.If so we may have to port out to a different service provider.Kindly respond so that we can take corrective actions.Regards

    Reply
  8. SYED IMAM KHASIM says

    January 15, 2019 at 4:51 pm

    just Yesterday(13-01-2019) i Heard about job vacation in Nandyal city(Srinivasa nagar, Nandyal-518502) from my brother. your organisation employees collected amount from unemployed persons (3000/- @person) for application submission purpose. Many people are either jobs or jobs. I hope your employees will run in the right way. Avoid those who charge money.

    Reply
  9. Amit Kumar says

    January 28, 2019 at 4:58 pm

    Dear Sir
    I am very frustrate jio number’s. I request you i want to permanently close my jio numbers like 7011090396,
    7011310452, 7011531211, 7011881556, 7982540146 and 8700059170. This is my all number’s. Last 2 years i call jio customer care number but they tell my work on 24hr. But one call me call me, and i want to close my jio number’s, so plz help me. I want to permanently close my no.

    Reply
  10. Amit Kumar says

    January 28, 2019 at 4:59 pm

    Dear Sir
    I am very frustrate jio number’s. I request you i want to permanently close my jio numbers like 7011090396,
    7011310452, 7011531211, 7011881556, 7982540146 and 8700059170. This is my all number’s. Last 2 years i call jio customer care number but they tell my work on 24hr. But one call me call me, and i want to close my jio number’s, so plz help me. I want to permanently close my no. You can call me if any you want 9999113666.

    Reply
  11. SOMDUTT says

    February 13, 2019 at 1:19 pm

    Dear JIO TEM,

    I am unable to use your service properly at my residence, issue for voice cracking and some time call did not connect from outsides, I have two JIO number and facing same issue on both the number.

    I have raised complain on “‘Jio Care’ “, but i did not get any solution, facing same issue on both the number

    My number 9212498321

    Regards
    Somdutt
    New Delhi 110019

    Reply
  12. RANJAN GHOSH says

    February 19, 2019 at 9:26 pm

    I have one post paid JIO connection. My Jio number is 6291006454. There is no incoming facility last 3 months. I have raised complain on “‘Jio Care’ “, but i did not get any solution. Although, I paid every month bill amount.

    Ranjan Ghosh

    Reply
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