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Contact Us information provided at https://www.makemytrip.com/support/contact-us.php, which requires a ticket to be generated after logging in, in case of any complaint.
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Hello make my trip people,
My booking NF78110264366046 got impacted due to Covid. and my booking got canceled on 22 Oct 2020 , and refund got processed for indigo flight 6E-2031, of ₹ 2,907 on 22 oct 2020.
So, I transferred the amount in my connected citi account . It’s been three days , I didn’t get any confirmation on it. I just got this email on the same day saying “This is to confirm that we have received a refund request for MakeMyTrip Booking ID NF78110264366046. The request is currently being reviewed.
Further updates will be shared shortly.
I tried calling make my trip but getting one msg regarding effortless and faster resolution, I already spoke with myra and believe me it was a waste of time to talk like this as my issue did not get fixed.
these all numbers are useless
0124 4628747
0124 5045105
0124 2898000
Fixed Line
(0124) 289 8747
I would like to know how much time it is gonna take to reflect the amount in my bank as i havta book another flight for Delhi next month.
Please have a look on this matter and resolve it as soon as possible.
Thank you,
Virendra singh karayat,
8130386137
email id- veer.karayat16@gmail.com
Hi, I have booked international flight to Dubai which got cancelled by APP/AIRLINE. then received an email from Make my trip stating that refund for cancelled flight booking id NN7013954276384 is initiated but not getting reply from team by when can i expect this mount as this is high amount (131064 INR).
With the above mentioned booking number i am unable to even track anywhere on MMT.
Below mentioned numbers are USELESS S NO RESPONSE ON THE SAME
0124 4628765
0124-2898000
1800-102-2509
18001028747
I also tried contacting through emails but no response only automated emails stating that to contact though app.
Very disappointed as such a good company is not giving solution to customers.
Kindly respond me by when can i expect refund in my source account (bank account). Also please provide me transaction details when refund is initiated.
Hi,
I would like to know the status of my ticket booked in Jan Booking ID is Booking ID : NF21136257940502
The delhi Mumbai Flight of Air India was cancelled and hence had applied for refund . need to know the status as it is more than a month now .
Please respond have been following up for quite some time please repond
Hello
Pathetic response from MMT
No mail service. Myra chat is worthless. Zero star.
Kindly help for refund..
Regards
Anil jha
Email – jhaanil2910@gmail.com
Team,
I wanted to know when i will receive my refund against booking no. NF71146269494286 ? I understand from Air line – Air Asia as they already credited refund INR 3552 on Nov 2, 2020 to make my trip vide case no 77126266
Not sure why Make My Trip has not processed my refund to my account. Many times i tried on make my trip numbers but every time i have been asked to refer self service portal /app of make my trip and when i use app they said call Air line whereas air line has already closed this case. I also esclated to email ID – but still no response.
Appreciate if you look into this as this very bad experience i have with make my trip wherein people are not available on phone to understand my concern.
thanks
Dear Nithin,
The same issue that I am facing for the past 2 months.The airline company refunded my amount of Rs-44500 to MMT on November 1st Till the time they where not bothered to refunded the amount.Shame on you guys BETTER GO AND BEG ON STREETS ……
Dear Sir/Madam,
I am writing this email to request you please give wallet credit of Credit Voucher {Shell} of Rs.5650 (PNR ZDFLUW ) and allow me to use this voucher for another family members, as my mother in-law (Mrs. Minu Das) was traveling to Mumbai for some medical treatment and due to lock-down her flight got cancelled and we had to do her treatment in Guwahati only. so now she will not need to travel to Mumbai at-least for 1 year.
We have few of our family members trip planned in this and next month, it would be very helpful if you allow us to use this voucher against for other family members trip names as mentioned in my make my trip account, i would request for wallet credit which could be used for train and flight booking.
I am trying to reach you guys since very long but could not reached, i have spoken with spicejet also and they said refund money is given to make my trip and make my trip is only can do. They have also mentioned that if i would have booked my flight with spicejet directly then it would have been possible but as my booking was done with make my trip so i need to contact MMT and it can be done by mmt only.
Its a humble request.
Thank you,
Sahil Malik
9820245145
Hello Support,
Refund pending for
NF29194260900098 – Refund pending for PNR CTICTV
NF21137260934954 – Refund pending for PNR IIPZXZ
NF29130261089882 – Refund pending for PNR X4UPWT
Its been couple of months now and every time I managed to reach customer care executive through web form request, I just get a reply that refund will be processed in next one week.
Kindly let me know on which date refund will be done.
Dear support team,
We are unable to get any clear solution from your end.
I am asked and diverted to a link of yours which takes me to the Makemytrip app and doesn’t lead to a resolution. The support team / customer care team need to be more courteous towards customers and need to understand their pain, instead I feel I am just kept lingering and disappointed.
There are a lot of issues currently and you are not having any ways for customers to reach you.
Phones are not answered, chats are responded by AI based software with robotic answers without leading the chat towards a solution.
The Trip Booking ID – NF71155278437488 for which I am writing to you is pending for a resolution for more than 4 months now.
The message that is highlighted on the App mentions that the Refund is in Progress.
Please note that it’s not in Progress for sure as when I questioned the same with Air India today on 14th Dec 2020, I was informed that there is no refund request received from “Make My Trip”.
How do you expect a customer to believe that you are processing my refund without raising a refund request with airlines?
I am hoping that it reaches the right people and that they understand the Customer pain and the kind of hassle we face due to such unsolved queries.
Awaiting for Speedy Revert along with Speedy Refund.
Regards
Girdeshwor Yumnam
8850650875
Worst services ever seen in my entire life. No customer support given and no mail id provide for complaints. Will never book from your site.
I booked the hotel on December 9 2020, with booking ID NH7321461162584 under the name of Neha Mehta. But on reaching the hotel I found out that no rooms was booked against this name even after full payment.
I tried reaching you on the customer care number that was mentioned on the mail which was Directed to OYO but did not receive any solution for the same and had to book another hotel nearby.
I have called multiple times on all the customer care numbers and I am very disappointed with your services. I would like to get my money refunded.
Thank you,
Hi,
I am writing this in regard to “NN2814352476472”. This booking got cancelled due to covid-19.
This is Dubai – Calicut return flight booking.
For Dubai – Calicut –> SpiceJet had put the money in credit shell and I was able to make use of it through MMT.
But, for the return flight (Air India Express), I don’t see any refubd status in website or email communication about refund status.
The website doesnot show any option to request/initiate a refund for the cancelled flight.
Contacted Air India Express and they said , they already processed the refund to MMT in Oct-2020 itself. They shared me the invoice of refund.
But, MMT is silent on this refund.
Their customer care through phone and email suggests to request the refund through Website. But, there is no way I could initiate it.
Important to note that, when I contacted MMT’s UAE office, I could reach to an agent and he confirmed the amount is credited by airline and you need to contact MMT india office and talk to an agent to get it transferred to my account. But I failed to reach to a refund agent. BUt, I am able to reach to an agent when selected “new bookings”. They are unable to help.
This clearly shows the discretion of MMT against India consumers.
All MMT (India) 24×7 numbers are useless.
Please let me know if people are ready for a legal action against MMT regarding this.
Thank you.
I have a similar experience. In MMT site no support numbers that works.. finally found an email address b2b.issues@makemytrip.com that even does not work. So poor experience with MMT
Hello MMT
I made a booking for Delhi to Goa for 17th August 2020 via PNR: J8NVW & Booking ID: NF78198266294138 the airline cancelled the flight due to COVID-19 & i contacted both , the airline and MMT. As confirmed i raised a request for refund to MMT and the same was confirmed to me by MMT via RA0005999164/0005999181/0005999184 and was told me to wait till 90days, so i waited. But now when i am again asking the MMT they are saying we have not received any request, and after submitting evidences on twiiter they are not considering it. I am really upset with this behavior of MMT. So can u please tell whether i am getting my refund or not,
I have booked a flight from Kolkata to.mumbai instead of Mumbai to Kolkata by mistake then immediately I cancelled the flight. My flight cost was 11k and from MMT I got 4k refund. Then I called airlines and they confirmed that they have refunded entire amount back. However I have not got any updates from MMT and there is no way I am able to connect to their agent so not getting any direction to get back my 7k.
Below is my booking details
PNR no – RDFWWR
Booking date – 5th Dec
Cancelled date – 5th Dec
I wanted to know when i will receive my refund against booking no.NN2910750436986 ?
Not sure why Make My Trip has not processed my refund to my account. Many times i tried on make my trip numbers but every time i have been asked to refer self service portal /app of make my trip and when i use app they said call Air line. I also escalated to email ID – but still no response.
Appreciate if you look into this as this very bad experience i have with make my trip wherein people are not available on phone to understand my concern.
thanks
Ashish Shah
9870107425
Plz my payment not transfer to my google account
Using approval code 008216503186
Hello
Pathetic response from MMT
No mail service. Myra chat is worthless. Zero star.
Kindly help for refund..
Regards
Anil jha
Email – jhaanil2910@gmail.com
My gift card number ( 1001130419471460) failed during the flight booking payment process and with my second attempt I got the message as ” No balance”. I called my Giftcard vendor ( work human) and they suggested me to contact make my trip as a transaction shows against this card number for flight ticket booking ( Reference number *NF79191293201198* )
I have not got any information from Make My Trip on this card nither got the ticket booked through the card number( 1001130419471460). Rather I booked tickets recently using my credit card and the other two gift card numbers are ( 1001130417867850 and 1001130418359339)
Please look into this on priority and help to refund the amount ( Rs. 5000/-) back to my gift card.
Regards
Anjan Sahu
I had booked an Hotel on 29th Dec and cancelled on 30th Dec which was under free cancellation, However MMT has not refunded the amount yet and the TAT was 1st Jan’21 and the app shows refund is processed. Such a pathetic service by MMT and its CEO is least bothered to check though it was brought into his notice, hence i have lodged a criminal complaint against MMT
Hello make my trip people,
Due to covid My family return booking NF20148262336488(PNR no-I79GRX) on April 01,2020 has been impacted and got confirmation for booking with in April23,2021 without refund of money. Again my booking got canceled on 23 Oct 2020 by MMT sms, and refund reflected in 24-27 oct 2020.I am neither got the amount nor book new tkt .This is really shame to his is really shame to say that make my trip has a bad customer service in terms of customer care.None of the contact number and email id is working to get in touch with the airlines. AIR ASIA has replied me that they has refunded to make my trip already on feb 2020 with all details ,but no further communication of refund in my account .
I would like to know how much time it will take to reflect the amount in my bank or else how can I book another flight incase amount will be visible in wallet . Please have a look on this matter and resolve it as soon as possible.
Thanks
Satya Narayan Mahapatra
9830905168
This is regarding my booking having booking no: IN1B1602166138335
the executives assigned on this booking have manipulated my hotel booking and forced traveler to stay at hotel which was not booked.
charged us for the services and didn’t provided them.
have been trying to contact MMT but none of them is responding.
I have clear case against MMT executives along with sufficient proofs.
I shall make this public everywhere until my demand is fulfilled.
Dear Sir/Madam,
I Have booked a ticket from LKO to DLI on 30th Oct 2020 from Air India having PNR JPPS4, but Air India has changed the flight from AL-812 to AL-811 which affected the route as well as departure time too. Earlier departure time was approx. 09:30PM which changed up to 11:30PM.
The change in above was not acceptable to me as there was another flight from delhi at around 10:30pm. hence I requested Air India to Cancel the tickets and do Full Refund and they have accepted it.
Thereafter, I have raised my voice for a refund to make my trip. But its been more than 2 months But I have received the refund. Please let me know how many more days would you take to refund me.
Regards & Thanks
Mahender Kumar
+91-9463407519 +91-8510002692
Dear Sir
I have booked my tickets through “make my trip.com” for my travel from Hyderabad – Tirupati vide PNR number: K79EUI.
However, flight was cancelled due to Covid lock down. My money which was spent on this PNR was converted into shell credit.
Now I want to use this shell credit for my trip with the same passengers flying from Hyderabad-Tirupati on 11th Feb’2021 and return on 14th Feb’2021.
However, I tried booking through “make my trip.com” it says the flights are not available for the selected day. Can you please help to book my tickets using shell credit available for PNR number:K79EUI
Contact No: 0977–7174197. Working Hours: 10 AM to 7 PM. Delhi (Nehru Place). MakeMyTrip( India) Pvt Ltd. 101 A, 1st Floor, 87 Pal House …Contact No: 011-43528687. Working Hours: 10 AM to 7 PM. Delhi (Nehru Place). MakeMyTrip( India) Pvt Ltd. 101 A, 1st Floor, 87 Pal House …
Contact No: 0977–7174197. Working Hours: 10 AM to 7 PM. Delhi (Nehru Place). MakeMyTrip( India) Pvt Ltd. 101 A, 1st Floor, 87 Pal House …Contact No: 011-43528687. Working Hours: 10 AM to 7 PM. Delhi (Nehru Place). MakeMyTrip( India) Pvt Ltd. 101 A, 1st Floor, 87 Pal House …
Please advise me the current status ofBooking ID no IN1B1579503574862,Our return flight on April 21,2020,was impacted by the lockdown and I have yet to receive the refund.We have been pursuing since July 2020 for refund of our return tickets and our refund request has been ‘IN PROCESS’since 5/9/2020.MMTs responses over Contact numbers,chat,mails are frustratingly standardised,routine and offer no solution/status.When will I get the refund?
My flight to London from Bangalore on 08th Jan 2021 is cancelled by the Airlines.. I requested to issue the refund on the same day to Makemytrip. However, I can see today the same flight is marked as completed which is incorrect. Can you please look into the matter and issue the refund. For your convenience, I am forwarding the email I received from British Airways in this email itself.
Flight Details are as mentioned below:
Date of Journey: 08 Jan ’21
From: BENGALURU
To: LONDON (HEATHROW)
Duration: 11h 5m
Airlines: British Airways
Flight Number: BA-118
Flight Ticket details: Flight is at 07:10 hrs, on 08 Jan Bengaluru International Airport reaches LHR LONDON (HEATHROW) 12:45 hrs, 08 Jan Heathrow Airport Terminal 5
PASSENGER NAME : Mahesh Dayalan
PNR: SQTKTL
Hi Brother can you please whats app me on +91 8910663422
lets help each other.
I am extremely disappointed with your domestic flight booking service .I had booked flight SG 3737 which however got canceled by the airlines itself due to the pandemic.
When I tried to raise a claim, the portal showed that the amount cannot be refunded into the account but a voucher will be provided using which I can book any other ticket and the validity was till March 2021. However when I checked for the voucher, I couldn’t find it on the make my trip site .
Hence I request you to look into this issue as I need to book a mother flight as soon as possible and your response would greatly help me .
User name : sophiakhn16@gmail.com
Booking ID : NF20114276009998