No Grievance Officer appointed by MakeMyTrip.com.
Contact Us information provided at https://www.makemytrip.com/support/contact-us.php, which requires a ticket to be generated after logging in, in case of any complaint.
MakeMyTrip.com Management information provided at: https://www.makemytrip.com/about-us/management_list_view.php
I booked the flight ticket in Feb 2020 for travel (round trip ) from Chennai to Auckland on 1st May 2020 and return from Auckland to Chennai on 10th June 2020 in Malaysia airlines through MakeMyTrip agency. Due to Corona pandemic , Malaysia airlines cancelled the flight. Hence I requested for refund . Malaysia airline says that refund request was initiated on 8th Jan 2021 and in the second week of Jan 2021 it will be settled . However I have not received anything about the refund from your side though it w as booked through you. Hence I request you to refund the money I paid for the travel. The details are given below for reference.
Name : k. Umarani
Date of travel : 01/05/2020
Date of return : 10/06/2020
Ticket booking id : NN2010352305460
PNR no : NQJ9NF
But when I go through your website in the customer care / manage by booking , it says it is completed
But I am sorry to say that I have not yet received the refund amount. I am a senior citizen . Considering the above facts, pl do the needful at the earliest and refund the flight ticket amount.
Hi myself Himangshu Sarma and i am user of your makemy trip app. for tomorrow i tried to book ticket for my dad who will be coming back from guwahati to tihu on 22 march 21. I have filled everything and make the payment through google pay. But the ticket confimation was in pending and the same amount has been deducted from my bank account. usually when i face this type of error or failure from your app i used to get refund soon. but while i didn’t recieved the amount then i call to your couster care no-18002086203 and they arrange me a call back and told me to share booking id – (NR7200207214420124) and i share the same to them. and told me to install quick support for quick refund i did the same. and as per them i followed everything. but for me it was shocking that your exucative asked for my debit card number. i don’t know why they asked and i have given them my card number but not giving them CVV. and on the last i revived the amount but after 5 to 7 minutes 4100 rs has been debited from my bank account. believe me if your employees is cheated to customer like this then what will happen. requested your team to listen my conversation with your educative. and refund my money asap.
Ref.: Booking ID NF21136248886956.
This is with regards to my reservation with GoAir of PNR J7N3JZ. The applicable refund of INR 12258 has been processed by GoAir on 16th December, 2020. But still I have not received the refund. Please look in to the matter.
Hello make my trip people,
Due to covid My booking NF20148262336488 on April 01,2020( has been impacted and got confirmation for booking with in April23,2021 without refund of money. Again my booking got canceled on 23 Oct 2020 by MMT sms, and refund reflected in 24-27 oct 2020.I have not received any amount till now. This is really shame to say that make my trip has a bad customer service in terms of customer care. None of the contact number and email id is working to get in touch with the airlines. AIR ASIA has replied me that they had refunded to make my trip already, but no further communication of refund in my account .
I tried calling make my trip but getting one msg regarding effortless and faster resolution, I already spoke with myra and believe me it was a waste of time to talk like this as my issue did not get fixed.Below contact numbers are useless
0124 4628747
0124 5045105
0124 2898000
Fixed Line
(0124) 289 8747
Mentioned by make my trip team on website
You Cancelled Lopamudra Maharana +2. Refund of ₹ 4,556 processed
• Instantly
• ₹ 4,556 has been processed in MakeMyTrip Wallet of user satya_mahapatra2002@yahoo.com
Wallet money reflects instantly. Any promotional cash is subject to expiry conditions.
If I don’t receive my money then I will definite escalate this matter to higher authority in aviation sector .
Please have a look on this matter and resolve it as soon as possible.
Thanks
Satya Narayan Mahapatra
9830905168
booking NF20148262336488
Lucky12345678@gmail.com
Dear Sir/Ma’am,
I am Sandip Kanji, one of MMT customer. I had booked 02 Air tickets of INDIGO AIRLINES from KOLKATA TO CHENNAI & Return (To & Fro) on 15.04.2020 & 19.04.2020 with Double Blank MMT but due to COVID-19 PANDEMIC SITUATION I had to cancel both my Tickets and as per Specified Rules for COVID-19 PANDEMIC SITUATION that all Airlines / Travel Agencies had to Return the Required amount to the Customers or Customers can Reschedule the same trip in the future in the Stipulated time. In this regard let me inform you that Indigo Airlines had Return my Full Airfare to your (MMT) esteemed Organization along with Credit note Papers for the Same. But I have not yet Received my Due amount and their is no one Available in your Customer Care who can solve my problem.
Where all other Airlines & Traveling Agencies are Returning Money to the Customers but only your Esteemed Organization is not Returning money to the Customers for the same.
I will be highly obliged to you if you please look into the matter and resolve the issue ASAP.
Details have been sent as Attached file – CREDIT NOTE.
Thanks in advance,
With Warm Regards,
Sandip Kanji
8100596076
Dear Team,
I was booked my round trip from Abad to dubai and from dubai to Abad.
But both the flights cancelled from the side of airline
No one informed about cancellation but when i call to spice-jet about my flight timing then they inform to all flights cancelled from abad to dubai and dubai to abad. Then SpiceJet executive was informed about the 2 option. One was rescheduled and another was refund so i was chosen another option which was refunded to me full amount of my round trip.
Spice-jet had refunded me fully than why make my trip was deduct my 2507 ₹? ( I will paid 30315 and received refund 27808 )
I will many times try to connect customer care executive and sent to mail customer care but not connect due to covid-19 effect and limited staff services
Kindly check and revert ASAP
Fully refund not received // Savan Patel // SpiceJet // Booking id – NN7115154312254
From,
Savan Patel
8866627601
9016752349
Go Air Committed me your fully refunded. But the Make Trip still not process the Refund amount.
Since 10 days to i call to Make My Trip but No one response my call
We note your request for full refund of PNR # RBUSGA / BF1W8B. We would like to inform you that full refund for the said booking has been processed to your travel agent account ( MAKE MY TRIP INDIA PVT LTD ) on 22 February, 2021. Kindly contact travel agent for the same. Please find the attached
e-ticket copy for your reference.
Booking ID – NF70148258126520
I didn’t receive the refund in my Original payment bank whereas MMT app shows as refunded, its been three months.
Hi,
I am a very old customer of makemytrip. Lat month , I booked a hotel in Nepal for one day and paid in advance. When, I reached the hotel, I was told that they donot have my booking as they do not have any tie up or agreement with makemytrip. The customer care executive of makemytrip talked to the Manager of the hotel, who confirmed that they donot have any booking from makemytrip nor do they have any agreement. I had to make another booking on cash payment and I also submitted the invoice of the hotel to makemytrip. I donot understand ,how can you take a booking in advance payment from a customer in such cases.
I am following with authorities of makemytrip for the last one week, but, unfortunately, they have not refunded the money to me. It is unfortunate that a big company like makemytrip is troubling their customers.
Regards,
Rakesh Bhat
9824004656
My flight to Delhi from Ranchi on the 21 Jan 2021 is cancelled by the AirIndia. I requested to issue the refund on the same day to Makemytrip but nobody has given me a clear picture I am extremely disappointed with your domestic flight booking service. Can you please look into the matter and issue the refund. I tried calling Make my trip but getting one msg regarding effortless and faster resolution. I already spoke with them and believe me it was a waste of time to talk like this as my issue did not get fixed.
Thanks
Reema Thakur
7018566336
email:ree.thakur.3@gmail.com
booking NF71107296701380
My flight from Delhi to Ranchi on the 21 Jan 2021 is cancelled by the AirIndia. I requested to issue the refund on the same day to Makemytrip but nobody has given me a clear picture. I am extremely disappointed with your domestic flight booking service. Can you please look into the matter and issue the refund. I tried calling Make my trip but getting one msg regarding effortless and faster resolution. I already spoke with them and believe me it was a waste of time to talk them.
Thanks
Reema Thakur
7018566336
email:ree.thakur.3@gmail.com
booking NF71107296701380
I had booked a room in Ambassador Hotel, Aurangabad for 7th March 2021 – 8th March 2021. Due to outburst of pandaemic in city, there were restrictions imposed and hence the programme i was supposed to attend got cancelled. I requested for date change and provided 2 dates to be scheduled for me. I was informed that a voucher is being sent to me. However, when I checked my account now, I did not receive any voucher. Kindly verify and inform me whether the dates are changed or how.
my booking id – NH7206069690406
To be very open we are not satisfied and happy with the entire trip because of your service. Before we started we had enquired several times withthe spoc Ms. Selvi. She promised that everything will be taken care in terms of support and other arrangements if necessary . It was an unfortunate situation due to this corona outbreak and we had to plan our return back on 20th March 2020. We did not get the necessary support. We had tried caling thru customer care number but unfortunately because of the volume of calls we were not able to connect .
Ideally we have stayed only for a day and utilised the package of tour at Shimla and the rest was only on travelling . So the trip is not a complete 6 nights 7 days trip and we have made a payment of rs. 75000 .
Now we have spent more 15000 rs for rescheduling our flight tickets . The tickets were booked my self and we have incurred a loss there as well. So kindly consider the loss here.
Please come back with the best solution. Our loss is too high which cannot be borne .
his is in the reference of your Booking id :- NF21147301516290
PNR:- XPB9RN
As per our telephonic conversation about your query, This ticket is being cancelled with applicable charges. However rest of the amount will be process by Makemytrip side.
We are extremely sorry for the inconvenience caused to you. We request you to kindly allow us time to validate once it will be done rest of amount will be initiated from our side.
Please find the Bifurcation of cancellation and refund of the booking.
Total paid amount :- 14,952.00
Airline penalty :- 3500 per passenger
Makemytrip charges :- 300 per passenger
Refund after cancellation :- 6,772.00
Refund to be process from MMT side (after validation ):- 8180.
Hi Team,
Probably this needs your attention.
I am appalled by the customer service rendered by Makemytrip with regard to my booking issue. Details are of my issue are mentioned chronologically. (Req id 12836629498677888)
I booked my Bengaluru to Patna flight on 28th Feb which had scheduled departure on 17.03.2021 (Booking ID: NF71125302430516) at 7:15 AM.
I had called Go Air to complete my Web Check in on 15th March as well as requesting assistance in choosing my desired seats and paid the amount of INR 499 (pfa)
I received reminder messages until 16th March from MMT to complete my mandatory web check in for next days flight.
On 17th March I got up at 3 AM, left home by 4:15 AM to reach airport by 5 AM only to realize that my flight is cancelled without a notification. GO AIR had a pathetic response saying they had informed me though all communication channels but I didn’t receive a single call or mail or message and no calls from MMT too as it is your primary responsibility as a service partner.
I called MMT customer care to check what’s the issue and the customer executive didn’t even knew that the flight is cancelled and I had to make him speak with Go Air executive after which your executive came to know about this cancellation too.
Now after the conversation got over the resolution rendered by your CCE was – we would be booked on same flight scheduled for 19th March which means we would had to go back to our house and loose out on 2 days (my family function is scheduled for 18th March – reason for my travel) or else they can make the refund. I had clearly asked the CCE named Nikhil to book me on the next available flight without any glitches for which he said that isn’t possible from his end and the call needs to be arranged with their senior management and that can’t be done before 9 AM – mind it our conversation was happening at 6:15 AM which means I should literally sit at the airport for next 3 hours in hope of getting some senior executive to be made available.
Now my issues as mentioned below :
As you can see my booking had 3 elder people and 1 infant – my son who is only 3 months old – imagine the harassment I was put through travelling with him during this pandemic times and going through such a ruckus without any support from you guys.
How would a refund pay for the time lost at the airport, the inconvenience I was pit through and the harassment my son was put through this non-communication on cancellation of flight.
I waited until 8:30 AM to receive a call back from MMT as assure only to realize that you guys are literally not bothered about your customer as they are put through hell via booking with you guys (paying you convenience fee too for this mess) while your senior literally sleep over until 9 AM.
I had to arrange my travel again on my own with Indigo and pay heavy ticket amount as it was last moment booking at the airport only to see myself up on the carrier and not miss my son’s important function scheduled for tomorrow (18th Mar)
Can some one from your end help me understand who is going to pay for my son’s harassment, my unnecessary wait at the airport, the extra money that I paid to Indigo and my last booking amount with you guys.
I have been trying to reach you guys since this afternoon only to get automated voice response that my issue has been escalated and no way I can reach a customer executive even after more than 12 hours of issue raised.
Thanks & Regards
Gaurav Vishal
991659154
Thanks
Gaurav Vishal