GRIEVANCE REDRESSAL MECHANISM
For Users residing outside the United States:
Ms. Anshum Singh
Grievance Redressal Officer
Zomato Media Private Limited
139-P, Sector 44, Gurgaon, Haryana, India -122002
Email address: legal@zomato.com
For Users residing in the United States:
Grievance Redressal Officer
Zomato USA, LLC
1551 Eastlake Avenue East, Suite 350
Seattle, WA 98102
Email address: legal@zomato.com
I haved already mailed my issue last Saturday and i have not received any response from your side. My issue was this that i ordered ice creams from baskin robbins on 31st August last Saturday and i first of all got the delivery late, secondly i got the ice-cream unlabeled, the harrasement and the shameful thing was this that i had to first taste the ice cream before giving it to my family, how cheap is this, thirdly i got one waffle less which i paid money for that, that means i got 2 waffle instead of 3, fourthly i got melted ice creams which i paid my hard earned money worth rs 813.
Is this kind of service that you provide and the harrasement and the cheapest thing that you did for the customer
I will mail it to the higher authorities because i want my money back.
I have always ordered from zomato and didn’t got any issues in the past that you can check from my records, this is the first time and i will not leave like this. Please refund my amount as i am sure you do everything for your customers
I need the reply asap
Hi Concern ,
We at Country Inn & Suites by Radisson , Meerut not getting any response from concern local person Sanyam Pahwa his mail id is ‘sanyam.pahwa@zomato.com’ & contact number is 09643598131. We are the partner . A big blunder had happened from Zomato’s end as no GST is implemented in any our food items . We are doing loss in every orders . We have tax structure of 18% GST . Several calls & reminder mails have been done is past & till date . Zero Support from Zomato .
I ordered biryani from tomatoes Guntur amount was paid but Zomato shows money not paid
order no.1906817455 dated 25.08.2019 for Veggie Delight Pizza Size (13 inches) paid Rs.380/-Ecom Trxn. dated 25.08.2019.
This bring to your kind notice that I have placed above said order thru zomato .
First of all I have received order 20 minute late. secondly your delivery boy bring 6′ Veggie delight Pizza instead of 13″ inches.
Thats why i had cancelled the order.
i have received SMS message from your end refund will be reflecting in my account within 2-7 days.
I have received RRN No.30004692389237150973952.
First time I placed order to zomato but its very bad and irritating experience for me.
I have not received any message nor any refund till writing the above lines.
You are humbly requested to please refund above said amount as early as possible.
Hi!
We placed the order around 11.48pm with Zomato at Zaki’s kitchen in Hyderabad
After 50 min of waiting, we called up the rider and he told that he has gone to home as he can’t deliver the order because it’s raining.
And he didn’t had internet or calling minutes to call and inform
After putting the phone down
Within 5 min he put the status as the order has already been delivered.
When we chat with customer care,They changed the delivery status to order cancelled By restaurant to cover up the incompetency of the rider, gave us 31 credit points and initiated refund.
We really didn’t expected this incompetency and negligence From a good brand like Zomato.
But can you please tell us, is this the way a gold member shall be treated?
For your reference: order number:1373575378