Banking Ombudsman is appointed by Reserve Bank of India in terms of The Banking Ombudsman Scheme 2006, who is in the rank of Chief General Manager or General Manager to be known as Banking Ombudsmen to carry out the functions entrusted to them by or under the Scheme.
GROUNDS OF COMPLAINT:
(1) Any person may file a complaint with the Banking Ombudsman having jurisdiction on any one of the following grounds alleging deficiency in banking including internet banking or other services.
(a) non-payment or inordinate delay in the payment or collection of cheques, drafts, bills etc.;
(b) non-acceptance, without sufficient cause, of small denomination notes tendered for any purpose, and for charging of commission in
respect thereof;
(c) non-acceptance, without sufficient cause, of coins tendered and for charging of commission in respect thereof;
(d) non-payment or delay in payment of inward remittances ;
(e) failure to issue or delay in issue of drafts, pay orders or bankers’ cheques;
(f) non-adherence to prescribed working hours ;
(g) failure to provide or delay in providing a banking facility (other than loans and advances) promised in writing by a bank or its direct selling agents;
(h) delays, non-credit of proceeds to parties’ accounts, non-payment of deposit or non-observance of the Reserve Bank directives, if any, applicable to rate of interest on deposits in any savings, current or other account maintained with a bank ;
(i) complaints from Non-Resident Indians having accounts in India in relation to their remittances from abroad, deposits and other bankrelated matters;
(j) refusal to open deposit accounts without any valid reason for refusal;
(k) levying of charges without adequate prior notice to the customer;
(l) non-adherence by the bank or its subsidiaries to the instructions of Reserve Bank on ATM/Debit card operations or credit card operations;
(m) non-disbursement or delay in disbursement of pension (to the extent the grievance can be attributed to the action on the part of the bank concerned, but not with regard to its employees);
(n) refusal to accept or delay in accepting payment towards taxes, as required by Reserve Bank/Government;
(o) refusal to issue or delay in issuing, or failure to service or delay in servicing or redemption of Government securities;
(p) forced closure of deposit accounts without due notice or without sufficient reason;
(q) refusal to close or delay in closing the accounts;
(r) non-adherence to the fair practices code as adopted by the bank;
(s)non-adherence to the provisions of the Code of Bank’s Commitments to Customers issued by Banking Codes and Standards
Board of India and as adopted by the bank ;
(t) non-observance of Reserve Bank guidelines on engagement of recovery agents by banks; and
(u) any other matter relating to the violation of the directives issued by the Reserve Bank in relation to banking or other services.
The designated Banking Ombundsman appointed by Reserve Bank of India are as follows, to act in specified juridiction as indicated herein below:
1. Ahmedabad (Jurisdiction: Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu)
Shri G J Raju
C/o Reserve Bank of India
La Gajjar Chambers, Ashram Road
Ahmedabad-380 009
STD Code: 079
Tel. No. 26582357/26586718
Fax No. 26583325
Email : boahmedabad@rbi.org.in
2. Bengaluru (Jurisdiction: Karnataka)
Ms. C R Samyuktha
C/o Reserve Bank of India
10/3/8, Nrupathunga Road
Bengaluru -560 001
STD Code: 080
Tel. No. 22210771/22275629
Fax No. 22244047
Email : bobangalore@rbi.org.in
3. Bhopal (Jurisdiction: Madhya Pradesh)
Shri V K Nayak
C/o Reserve Bank of India
Hoshangabad Road
Post Box No. 32, Bhopal-462 011
STD Code: 0755
Tel. No. 2573772/2573776
Fax No. 2573779
Email : bobhopal@rbi.org.in
4. Bhubaneswar (Jurisdiction: Odisha)
Shri S Behera
C/o Reserve Bank of India
Pt. Jawaharlal Nehru Marg
Bhubaneswar-751 001
STD Code: 0674
Tel. No. 2396207/2396008
Fax No. 2393906
Email : bobhubaneswar@rbi.org.in
5. Chandigarh (Jurisdiction: Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.)
Shri J L Negi
C/o Reserve Bank of India
4th Floor, Sector 17
Chandigarh
Tel. No. 0172 – 2721109
Fax No. 0172 – 2721880
Email : bochandigarh@rbi.org.in
6. Chennai (Jurisidiction: Tamil Nadu, Union Territories of Puducherry [except Mahe Region] and Andaman and Nicobar Islands)
Shri R. Lakshmi Kanth Rao
C/o Reserve Bank of India
Fort Glacis, Chennai 600 001
STD Code: 044
Tel No. 25395963 / 25395964
Fax No. 25395488
Email : bochennai@rbi.org.in
7. Guwahati (Jurisdiction: Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura)
Smt Anandita Bhattacharya
C/o Reserve Bank of India
Station Road, Pan Bazar
Guwahati-781 001
STD Code: 0361
Tel.No.2542556/2540445
Fax No. 2540445
Email : boguwahati@rbi.org.in
8. Hyderabad (Jurisdiction: Andhra Pradesh and Telangana)
Smt Reeny Ajit
C/o Reserve Bank of India
6-1-56, Secretariat Road
Saifabad, Hyderabad-500 004
STD Code: 040
Tel. No. 23210013/23243970
Fax No. 23210014
Email : bohyderabad@rbi.org.in
9. Jaipur (Jurisdiction: Rajasthan)
Smt Madhavi Sharma
C/o Reserve Bank of India,
Ram Bagh Circle,
Tonk Road, Post Box No. 12
Jaipur-302 004
STD Code: 0141
Tel. No. 0141-5107973
Fax No. 0141-2562220
Email : bojaipur@rbi.org.in
10. Kanpur (Jurisdiction: Uttar Pradesh [excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli [Prabudh Nagar], Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha [Jyotiba Phule Nagar])
Smt Supriya Pattnaik
C/o Reserve Bank of India
M. G. Road, Post Box No. 82
Kanpur-208 001
STD Code: 0512
Tel. No. 2306278/2303004
Fax No. 2305938
Email : bokanpur@rbi.org.in
11. Kolkata (Jurisdiction: West Bengal and Sikkim)
Smt. Reena Banerjee
C/o Reserve Bank of India
15, Netaji Subhash Road
Kolkata-700 001
STD Code: 033
Tel. No. 22304982
Fax No. 22305899
Email : bokolkata@rbi.org.in
12. Mumbai (Jurisdiction: Maharashtra and Goa)
Smt. Ranjana Sahajwala
C/o Reserve Bank of India
4th Floor, RBI Byculla Office Building,
Opp. Mumbai Central Railway Station,
Byculla, Mumbai-400 008
STD Code: 022
Tel No. 23022028
Fax : 23022024
Email : bomumbai@rbi.org.in
13. New Delhi (I) Jurisdiction: Delhi
Shri R L Sharma
C/o Reserve Bank of India,
Sansad Marg, New Delhi
STD Code: 011
Tel. No. 23725445/23710882
Fax No. 23725218
Email : bonewdelhi@rbi.org.in
14. Patna (Jurisdiction: Bihar)
Smt. Nandita Singh
C/o Reserve Bank of India
Patna-800 001
STD Code: 0612
Tel. No. 2322569/2323734
Fax No. 2320407
Email : bopatna@rbi.org.in
15. Thiruvananthapuram (Jurisdiction: Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry [only Mahe Region])
Shri H N Iyer
C/o Reserve Bank of India
Bakery Junction
Thiruvananthapuram-695 033
STD Code: 0471
Tel. No. 2332723/2323959
Fax No. 2321625
Email : bothiruvananthapuram@rbi.org.in
16 New Delhi (II) (Jurisdiction: Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh)
Shri R S Amar
C/o Reserve Bank of India
Sansad Marg, New Delhi
STD Code: 011
Tel. No. 23724856
Fax No. 23725218-19
Email : bonewdelhi2@rbi.org.in
17 Dehradun (Jurisidction: Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli [Prabudh Nagar], Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha [Jyotiba Phule Nagar])
Smt K S Jyotsna
C/o Reserve Bank of India
74/1 GMVN Building, 3rd floor,
Rajpur Road,
Dehradun – 248 001
STD Code : 0135
Telephone : 2742003
Fax : 2742001
Email : bodehradun@rbi.org.in
18 Ranchi (Jurisidction: Jharkhand)
Shri Sanjiv Dayal
C/o Reserve Bank of India
4th Floor, Pragati Sadan,
RRDA Building,
Kutchery Road, Ranchi Jharkhand 834001
STD Code : 0651
Telephone : 2210512
Fax : 2210511
Email : boranchi@rbi.org.in
19 Raipur (Jurisidction: Chhattisgarh)
Shri. Keshab Korkora
C/o Reserve Bank of India
54/949, Shubhashish Parisar, Satya Prem Vihar
Mahadev Ghat Road, Sundar Nagar, Raipur- 492013
STD Code : 0771
Telephone: 2242566
Fax : 2242566
Email : boraipur@rbi.org.in
20 Jammu (Jurisidction: State of Jammu and Kashmir)
Shri Suresh C Sharma
C/o Reserve Bank of India,
Rail Head Complex,
Jammu- 180012
STD Code : 0191
Telephone: 2477617
Fax : 2477219
Email: bojammu@rbi.org.in
To lodge an online complaint, please visit: https://secweb.rbi.org.in/BO/precompltindex.htm
Source: https://rbi.org.in/commonman/English/scripts/againstbankabo.aspx