Indian Cyber/IT Law require all website and social media websites to have a duly appointed Grievance officer to redress complaint/grievance of the users. Likewise, all the companies Flipkart, Facebook, Go Air, HDFC Bank, PayTM, Nearbuy, LaughingColours.com, JIO Mobile, etc have duly appointed grievance officer in terms of Information Technology Act, 2000 or otherwise a proper grievance system to resolve consumer/customer complaints:
Every grievance officer is required to respond within 36 hours, whereas the complaint can be resolved in 30 days time. We can help you to comply with all the Cyber Laws of the land and also provide a person who will act as a grievance officer for any cyber law issues that you may face and can also help you setup Legal Pages for the website !
Read more about legal provisions in preview of the latest Supreme Court judgment on the said subject here.