Grievance Officers

Grievance Officers appointed at some of the famous websites: 

1. Grievance Officer at WhatsApp Inc. 
2. Grievance Officer at Facebook.com
3. Grievance Officer at Google.com
4. Grievance Officer at Twitter.com
5. Grievance Officer at Snapdeal.com
6. Grievance Officer at Flipkart.com
7. Grievance Officer at Amazon.in
8. Grievance Officer at PepperFry.com
9. Grievance Officer at Zomato.com
10. Grievance Officer at Nearbuy/Groupon
11. Grievance Officer at Paytm.com
12. Grievance Officer at Rediff.com
13. Grievance Officer at TaxGuru.in
14. Grievance Officer at ArcherSoftech.com
15. Grievance Officer at ShopClues.com
16. Grievance Officer at  Jabong
17. Grievance System at MakeMyTrip.com
18. Grievance Officer at Air Vistara
19. Grievance Officer at Go Air
20. Grievance Officer at Ebay India
21. Grievance Officer at Yahoo!
22. Grievance Officer at HDFC Bank
23. Grievance Officer at HDFC Home Loans
24. Grievance Officer at HDFC Life
25. Grievance Redressal Mechanism at State Bank of India
26. Grievance Redressal Mechanism at Punjab National Bank
27. Grievance Mechanism at Axis Bank
28. Grievance Redressal Mechanism at IDBI Bank
29. Grievance Officer at Union Bank of India
30. Grievance Officer at Central Bank of India
31. Grievance Officer at JIO Mobile
32. Dispute Resolution at BestBuy.com
33. Grievance/Complaint against Daraz.pk (Pakistan)
34. Grievance/Nodal Officer at Indian Railways / IRCTC
35. Banking Ombudsman appointed by Reserve Bank of India (Pakistan)

The grievance officer is required to be appointed in terms of Information Technology Act, 2000, which has been upheld by various courts in India. In particular, clause 11 of Rules 3 of the Information Technology (Intermediary Guidelines) Rules, 2011 provides as follows: 

The intermediary shall publish on its website the name of the Grievance Officer and his contact details as well as mechanism by which users or any victim who suffers as a result of access or usage of computer resource by any person in violation of rule 3 can notify their complaints against such access or usage of computer resource of the intermediary or other matters pertaining to the computer resources made available by it. The Grievance Officer shall redress the complaints within one month from the date of receipt of complaint.