Grievance Officers appointed at some of the famous websites:
- Grievance Officer at Facebook.com
- Grievance Officer at Google.com
- Grievance Officer at Twitter.com
- Grievance Officer at Snapdeal.com
- Grievance Officer at Flipkart.com
- Grievance Officer at Amazon.in
- Grievance Officer at Zomato.com
- Grievance Officer at Nearbuy/Groupon
- Grievance Officer at Paytm.com
- Grievance Officer at Rediff.com
- Grievance Officer at TaxGuru.in
- Grievance Officer at ArcherSoftech.com
- Grievance Officer at ShopClues.com
- Grievance Officer at Jabong
- Grievance System at MakeMyTrip.com
- Grievance Officer at Air Vistara
- Grievance Officer at Go Air
- Grievance Officer at Union Bank of India
- Grievance Officer at Ebay India
- Grievance Officer at Yahoo!
- Grievance Officer at HDFC Bank
- Grievance Officer at HDFC Home Loans
- Grievance Officer at HDFC Life
- Grievance Redressal Mechanism at State Bank of India
- Grievance Mechanism at Axis Bank
- Grievance Redressal Mechanism at IDBI Bank
- Grievance Officer at JIO Mobile
- Dispute Resolution at BestBuy.com
- Grievance/Complaint against Daraz.pk (Pakistan)
- Banking Ombudsman appointed by Reserve Bank of India (Pakistan)
The grievance officer is required to be appointed in terms of Information Technology Act, 2000, which has been upheld by various courts in India. In particular, clause 11 of Rules 3 of the Information Technology (Intermediary Guidelines) Rules, 2011 provides as follows:
The intermediary shall publish on its website the name of the Grievance Officer and his contact details as well as mechanism by which users or any victim who suffers as a result of access or usage of computer resource by any person in violation of rule 3 can notify their complaints against such access or usage of computer resource of the intermediary or other matters pertaining to the computer resources made available by it. The Grievance Officer shall redress the complaints within one month from the date of receipt of complaint.
Dear sir my name is anilkumar I got a call from paytm He said that is Employee of paytm and asked my no and otp then he deducted from my account with out my permition please refund the ammout kindlysee the matter paytm goy no(9297607027)
Jun 15-06-18 1490/- and 423/- plz refound this amount
contact
7794849933
Sir,
I have been maintaining a paytm account from the last one year. From the last one month I have been using UBER cab service and payments are made through paytm. In three of my transactions I have noted that the money has been paid by the Paytm without getting the services of the UBER ie; The cab was booked by me but the same had been cancelled by UBER and and for which Rs. 50/- as cancellation charge had been collected and paid by paytm. I had immediately informed the matter to Paytm for refund but nothing has returned to my account nor a reply was given. Today while booking for UBER the network was not working but to my surprise an amount of Rs.52.50 has been paid by Paytm from my account which is unbearable. I would therefore request you to settle all the money and return the balance amount in paytm to me.
Mathew Oommen, 09444452043