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HI TEAM,
ORDER ID: OD11896652827125400(DATED 22.6.2020), IN2007201740154274604 (DATED 20.7.2020)
I HAD ORDERED A YUREKA NOTE, ORDER ID OD118966528271254000 DATED 22.06.2020 WHICH WAS RETURNED TWICE ON 30.06.2020 AND 06.07.2020 BUT THE ISSUE WAS THE SAME THE DISPLAY DOES NOT FUNCTION PROPERLY AND I CALLED THE CUSTOMER CARE IMMEDIATELY AND ASKED FOR A REFUND AS THE TECHNICIANS WHO VISITED TWICE BEFORE REPLACEMENT ALSO SAID THIS MODEL HAD THIS PROBLEM, I CONVEYED IT TO YOUR CUSTOMER CARE AND WAS CONTINUOUSLY FOLLOWING UP WITH THEM YOUR TEAM SAID THE HIGHER AUTHORITIES WILL CALL AND I GOT A MESSAGE THAT I WOULD GET A CALL ON THE 14TH OF JULY 2020 BY 2.00PM, I RECEIVED A CALL FROM +917313547730 AT 2.12PM AND I WAS ASKED IF THIS WAS A PROPER TIME TO CALL WHEN I ANSWERED IN THE AFFIRMATIVE THE CALL WAS DISCONNECTED, I THEN GOT A MESSAGE THAT I WILL RECEIVE A CALL ON 16.07.2020 AT 10.00AM, I GOT A CALL FROM +917313524000 AT 10.03 AM BUT IT WAS DISCONNECTED AFTER ONE RING, THEN I WAS MESSAGED THAT I WOULD GET A CALL ON 17.07.2020 AT 3.00PM AGAIN I GOT THE CALL AT 3.36 PM FROM +918068424001 WHEN I PICKED IT GOT DISCONNECTED. THIS WAS DONE ON PURPOSE AS THEY DID NOT HAVE ANY SOLUTION TO MY PROBLEM AND IF THEY REALLY VALUED THEIR CUSTOMERS THEY WOULD HAVE CALLED ME ON MY ALTERNATE NUMBER WHICH WAS GIVEN TO YOUR CUSTOMER CARE TEAM EVERYTIME I CALLED.
EVERYTIME I CONTACTED YOUR CUSTOMER CARE REGARDING THE ISSUE I WAS JUST GIVEN ASSURANCES THAT YOUR PROBLEM WILL BE SOLVED AND I WAS MESSAGED THE TECHNICIAN WOULD VISIT ON 20.07.2020, BUT WHEN THE TECHNICIAN DID’NT COME I CALLED THE CUSTOMER CARE AND THE LATEST INCIDENT NUMBER IN2007201740145274604 WAS RAISED(I DON’T UNDERSTAND WHY A NEW INCIDENT NUMBER IS RAISED WHEN THE EARLIER ONES ARE NOT RESOLVED) AND I WAS TOLD THE TECHNICIAN WOULD VISIT ON 23.07.2020, THEN I GOT A MESSAGE SAYING I WILL GET A CALL 0N 23.07.2020 BY 5.30PM AND RECEIVED A MAIL ALSO BUT MY ORDER SHOWS THAT THE REPLACEMENT IS CANCELLED SO PLEASE CLARIFY.
ARE YOU SELLING DAMAGED PRODUCTS TO CUSTOMERS, HARASSING THEM AND TAKING THEM FOR A RIDE.
REGARDS
RAVI
Dear all,
Hope you are doing well.
I purchased a tv vu premium full hd 43 inch on 14 th July and it was delivered by ekart on 15 th July and installation table top done on 16 th July 2020. While installation engineer confirmed the tv has Google assistant since it’s mentioned on the tv box. After installation when I tried Google assistant it was not available not working. Actually I took this tv for 20999/- with complete tv protection for 1499/- 3 years.
Since the tv is taken for my parents they are not familiar with typing skills so I chose Google assistant tv for them now the problem is that facility is not available hence I made a return request (as I have only 4 options for return I mentioned the issue under product missing catagory) but that was cancelled by seller without any reason, so I raised return request again the same also cancelled by seller RAMTHRALLA Retail . So I raised for the 3 rd time now. Now I am looking for refund as I don’t want this product. Since Google assistant is important for me I am looking for another product . So kindly check this issue and refund the amount .
Reagrds
Farook
99420 12623
Order ID: OD119150190794151000
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Dear Flipkart team
This is the inform you that i have purchased two number blanket against order number Order ID: OD119052634074265000 vendor invoice number # FAAAE82100354311 dt 02.07.2020
However i received one number blankst short & box is damaged due to COVID situation. We haven’t opened a box for a day & when we open & see came to know that one quantity received short immediately i raised a complaint & one request raised for return.
the quantity i received that return back & accordingly refund is got also.
However till date those quantity received short refund is not got & so many times i complain to call center every time they are giving different answer but not succeed for the refund,
as per my opening this is misplaced in transit or some one taken out from the box however till date no one has taken any serious action from the customer site & finally the refund is stuck?
Is their any mechanism or standard operating procedure for such incidents? and necessary platform for the complaint
pl look in to this & ask your delivery/warehouse how one piece is short delivered to me
& make a necessary action to get refund me
otherwise i will see what is to be done from the consumer act
Box damaged photo & invoice attached to your reference
Thanks
Bharat Kadam
Pune Maharshtra
cell number 9730009032