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Hi Team
My Go Air flight (G8-701, PNR QCESHN) from Kolkata to Jaipur on 22nd March 2020 was cancelled due to the declared Janta Curfew.
Its been nearly 4 months now and every time I mail I end up getting a new request number G8-01168354, G8-01168355, G8-01175791 and now G8-01184990 with a statement that the concerned team would revert soon from Go Air, which apparently has not yet happened.
Their customs service doesn’t believe in responding to its customers. All I desire is a full refund of the amount.
Please help!!
Order ID: OD118849230537529000
This order was supposed to be delivered on 26th June. They keep on delaying the order every time, today was the final delivery promised date (21st July) even today they rescheduled the date to 26th July, It has been more then 1.5 months i have purchased the order (8th June). In spite of calling the customer care multiple times no luck. I am neither able to track the location of this order online, nor the customer support is able to tell me the exact location. I want to cancel the order now, my money is paid already and no proper update on the product. kindly help to resolve this issue.
HI TEAM,
ORDER ID: OD11896652827125400(DATED 22.6.2020), IN2007201740154274604 (DATED 20.7.2020)
I HAD ORDERED A YUREKA NOTE, ORDER ID OD118966528271254000 DATED 22.06.2020 WHICH WAS RETURNED TWICE ON 30.06.2020 AND 06.07.2020 BUT THE ISSUE WAS THE SAME THE DISPLAY DOES NOT FUNCTION PROPERLY AND I CALLED THE CUSTOMER CARE IMMEDIATELY AND ASKED FOR A REFUND AS THE TECHNICIANS WHO VISITED TWICE BEFORE REPLACEMENT ALSO SAID THIS MODEL HAD THIS PROBLEM, I CONVEYED IT TO YOUR CUSTOMER CARE AND WAS CONTINUOUSLY FOLLOWING UP WITH THEM YOUR TEAM SAID THE HIGHER AUTHORITIES WILL CALL AND I GOT A MESSAGE THAT I WOULD GET A CALL ON THE 14TH OF JULY 2020 BY 2.00PM, I RECEIVED A CALL FROM +917313547730 AT 2.12PM AND I WAS ASKED IF THIS WAS A PROPER TIME TO CALL WHEN I ANSWERED IN THE AFFIRMATIVE THE CALL WAS DISCONNECTED, I THEN GOT A MESSAGE THAT I WILL RECEIVE A CALL ON 16.07.2020 AT 10.00AM, I GOT A CALL FROM +917313524000 AT 10.03 AM BUT IT WAS DISCONNECTED AFTER ONE RING, THEN I WAS MESSAGED THAT I WOULD GET A CALL ON 17.07.2020 AT 3.00PM AGAIN I GOT THE CALL AT 3.36 PM FROM +918068424001 WHEN I PICKED IT GOT DISCONNECTED. THIS WAS DONE ON PURPOSE AS THEY DID NOT HAVE ANY SOLUTION TO MY PROBLEM AND IF THEY REALLY VALUED THEIR CUSTOMERS THEY WOULD HAVE CALLED ME ON MY ALTERNATE NUMBER WHICH WAS GIVEN TO YOUR CUSTOMER CARE TEAM EVERYTIME I CALLED.
EVERYTIME I CONTACTED YOUR CUSTOMER CARE REGARDING THE ISSUE I WAS JUST GIVEN ASSURANCES THAT YOUR PROBLEM WILL BE SOLVED AND I WAS MESSAGED THE TECHNICIAN WOULD VISIT ON 20.07.2020, BUT WHEN THE TECHNICIAN DID’NT COME I CALLED THE CUSTOMER CARE AND THE LATEST INCIDENT NUMBER IN2007201740145274604 WAS RAISED(I DON’T UNDERSTAND WHY A NEW INCIDENT NUMBER IS RAISED WHEN THE EARLIER ONES ARE NOT RESOLVED) AND I WAS TOLD THE TECHNICIAN WOULD VISIT ON 23.07.2020, THEN I GOT A MESSAGE SAYING I WILL GET A CALL 0N 23.07.2020 BY 5.30PM AND RECEIVED A MAIL ALSO BUT MY ORDER SHOWS THAT THE REPLACEMENT IS CANCELLED SO PLEASE CLARIFY.
ARE YOU SELLING DAMAGED PRODUCTS TO CUSTOMERS, HARASSING THEM AND TAKING THEM FOR A RIDE.
REGARDS
RAVI
Dear all,
Hope you are doing well.
I purchased a tv vu premium full hd 43 inch on 14 th July and it was delivered by ekart on 15 th July and installation table top done on 16 th July 2020. While installation engineer confirmed the tv has Google assistant since it’s mentioned on the tv box. After installation when I tried Google assistant it was not available not working. Actually I took this tv for 20999/- with complete tv protection for 1499/- 3 years.
Since the tv is taken for my parents they are not familiar with typing skills so I chose Google assistant tv for them now the problem is that facility is not available hence I made a return request (as I have only 4 options for return I mentioned the issue under product missing catagory) but that was cancelled by seller without any reason, so I raised return request again the same also cancelled by seller RAMTHRALLA Retail . So I raised for the 3 rd time now. Now I am looking for refund as I don’t want this product. Since Google assistant is important for me I am looking for another product . So kindly check this issue and refund the amount .
Reagrds
Farook
99420 12623
Order ID: OD119150190794151000
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Dear Flipkart team
This is the inform you that i have purchased two number blanket against order number Order ID: OD119052634074265000 vendor invoice number # FAAAE82100354311 dt 02.07.2020
However i received one number blankst short & box is damaged due to COVID situation. We haven’t opened a box for a day & when we open & see came to know that one quantity received short immediately i raised a complaint & one request raised for return.
the quantity i received that return back & accordingly refund is got also.
However till date those quantity received short refund is not got & so many times i complain to call center every time they are giving different answer but not succeed for the refund,
as per my opening this is misplaced in transit or some one taken out from the box however till date no one has taken any serious action from the customer site & finally the refund is stuck?
Is their any mechanism or standard operating procedure for such incidents? and necessary platform for the complaint
pl look in to this & ask your delivery/warehouse how one piece is short delivered to me
& make a necessary action to get refund me
otherwise i will see what is to be done from the consumer act
Box damaged photo & invoice attached to your reference
Thanks
Bharat Kadam
Pune Maharshtra
cell number 9730009032
Dear Flipkart team
This is the inform you that i have purchased one number of washing machine order number Order ID: OD119277395950608000 vendor invoice number : FABWE32100003681 dt 29.07.2020.
However I booked the washing machine Model : WAB16061IN, one number but i received the closed BOX of washing machine with Invoice mentioned the booked Model. When the team comes for Installation & demo the machine. they opened the box, we find the different model wachine machine inside the Box, Received Model : WAB16060IN. Installation team asked me to return in flipkart.
I submitted the return in flip kart, now i received the email saying that the issue is closed without solving my problem. now i can’t message to them. they blocked my message box.
Now i request you to support to replace the washing machine or refund the amount. already many days completed and very close to the replacement date.
Kindly support to get my ordered model.
Thanking you and best regards
Lokesha D N
My Flipkart account number 9471293694 has been blocked, Please Help Me, Please Open My Account
I have ordered Twin bucket MOP on 6th Aug and the delivery date is 14th Aug but still, I have not received my product. No update from Flipkart when this MOP deliver.
Order ID-OD119358761440018000
I wish to make credit card payments , but my saving account has been made in operative, hence I am unable to view details of credit cards. Also balance in me savings account has been reduced to ZERO without any intimation, that amount to fraudulent transaction on part of HDFC. You are requested to help me out of this grim situation unauthorized created by HDFC.
Hi,
I have done booking the flight from BBI to CCU for date 12 Aug with booking ID NF70177278832082
However due to some medical urgency I have canceled the flight within an hour after booking through calling to airlines and airlines already confirmed that they have already returned the full amount to make my trip. However I did not receive the amount till now. Moreover do not understand how I will talk with the MMT customer care. Can anyone help me to reach out MMT customer care or provide the escalation matrix?
Cell No: 9331051554
sujit.kuna@gmail.com
Thank you,
Sujit K Swain
9331051554
i place order 10th and divider date 17th. after update is late 20th. after i place query and his tel me your order was late it’s come before 24th and after i was call hi tel me your order 28th. Today i so my order states it’s auto cancel. it’s bad service. when customer ask to flip cart assistance hi says seller cancel or your order. it is total ford of customer. any one not answer right and not tack responsibly.
My order id is : OD119661129382108000.
Hi,
I have purchased Marq Washing machine. (Order ID: OD119390110764637000 – Ordered on 10th August and delivered on 28th August). But the during the demo and installation the Jeeves technician found a dent and He himself raised the replacement request it went through some days at the end they cancelled it (return id : 11201955434234587403). Since it is brand new product I decided to go for a replacement and raised the request for the same. Return request (Replacement ID: 12101959806790913543) got approved within 2 days and I received an email from the Flipkart saying that the seller(RAMTHRALLA Retail) has arranged a replacement. I kept the product and packaging intact and waited for the pickup. But the pickup did not happen and I got a message on September 12th saying that replacement request got cancelled without mentioning any valid reason. I raised a new request for the replacement. Another Jeeves technician visited and examined the product. But on next day the replacement request got rejected again without any valid reasons. I do not understand what is happening here and I would say this is really absurd!! I have spent my hard earned money to buy a damaged product and I am struggling to get it resolved. And Flipkart keeps asking me to wait and I do not know how long I should wait as it is already 1 month passed since I ordered the item. I want Flipkart to resolve this issue at the earliest otherwise I need to think about other ways to get my money back.
Thanks
Prashanth L Patil
Ph: 7353882255
Hi Team,
Hope this email finds you well!
I have ordered mobile phone (model – Realme Narzo 20, Glory Silver, 128 GB) from Flipkart on 28 September 2020 and it is delivered on 29 September 2020 at the given address. I have found some major issues in the phone like –
1. The sound system is not working properly.
2. Sound is not clear.
3. 3.5 mm jack is not working properly.
Due to above-mentioned issues in the phone; (Order ID: OD219812994915463000 – Ordered on 28th September and delivered on 29th September)I have requested replacement of the product on 6th October 2020, then one person came from Flipkart for checking the issue in the phone and he also agreed that sound system is not working properly, but after that, there is no action taken by Flipkart regarding the replacement of the faulted phone and hence my request of replacement got cancelled. So, again I have requested for a replacement for the product and again the same thing repeated, one person came from the Flipkart and checked the delivered phone sound system and he also found the issue in it. But again my request got cancelled. I have requested several times for the replacement but every time my request got cancelled and there is no serious step taken by Flipkart for it. I have spent a lot of my money on buying this phone and if Flipkart will deliver faulted or defected product then how can I accept it. I have faced so many problems for its replacement until now. This is the first time I have been experiencing such a bad experience from Flipkart. I always trust on Flipkart products quality and team. But due to this bad experience, my whole money is wasted. This is the worst experience of mine from Flipkart. Now, I just want the replacement of this defected phone as soon as possible.
I am requesting to the Flipkart team, please assure your product quality and take immediate action to resolve my problem. Please, approve my replacement request so that I will get what Flipkart always promised to their customers.
I want Flipkart to resolve this issue at the earliest otherwise I need to think about other ways to get my money back.
Some of the details related to my order are:
• Order Id: OD219812994915463000
• Name: NADEEM
• Ordered date: 28-09-2020
• Flipkart Registered Contact No.: 8882173130
Thanks & Best Regards
Nadeem Ahmad
Hii Team,
We are facing problems. Our District is not serviceable to flipkart. We are contacting to flipkart from last 4 months, None of executive can solve the problem.
If Ecom Express, Blue Dart, DHL, India speed post & DTDC courier partner’s delivery services are available on these locations, then why Flipkart is not accepting product orders on these pincodes: 193222 & 193223, Tier III & II. We could not place orders on these locations, when we try to place order error shows, “no seller ships on this pincode” or “out of stock”.
We request you, please provide us your service through third party logistic courier partner, accept orders on these locations as Ecom express, Blue Dart, DTDC & other courier delivery services are already available on these locations. Access these pincodes.
If Amazon can provide their service, then why not Flipkart.
Thank you.
Address: Diver Lolab Kupwara, Jammu & Kashmir.
Pincode: 193222, 193223.
District: Kupwara.
Tier III city.
Waiting for your positive response.
Sir,
Summary : Product (Laptop) order on 16/10/2020 still product not received. Failed 3 times from expected promised date.
Order ID – OD119968942192036000 and Ekart Logistics for same product – FMPC0915252819.
Below are the details
Dated 16/10/2020 I had placed order for HP 14s Core i3 10th Gen laptop and I had got confirmation that product will get delivered by 20th Oct 2020.
I had not received product dated 20/10/2020,so I called to customer and raise my concern. Then I had received new expected delivery date i.e. 22nd Oct 2020.
Again product was not delivered as per new promise date, so I called to customer dated 23/10/2020 they said your concern is already raise and TAT (turn around time) is 24 Oct 2020 so you need to wait. – {Flipkart executive name Payal }
Dated 23/10/2020 I had received sms from flipkart stating that we have escalated your issue to concerned team. We will resolve your problem by 28 Oct,4:58 pm. I was clueless what was going on payal is saying something and sms was saying something different. I called to customer care I met flipkart executive Ayush Raina even he was like payal – Don’t know anything.
I really don’t understand what is going on, none of your customer care were able to find root cause issue as they seem to be clueless and not capable to fix the issue. I request them if you are unable to identify the issue please ask your senior to get in touch with me there was no outcome.
I had visited flipkart delivery centre near my house according to them pin code was incorrect. I believe this could be only reason.
Incorrect pin code – 410202 and correct pin code – 410203.
Request you to address my concern and resolve on priority basis.
Please note the address
Chalvadi house,saraswati nagar ,
Chinchwali near lowjee railway station
Opp Chruch Khopli
Raigad- 410203
Maharashtra