Dear Sir, I had booked 4 tickets from NewDelhi- Chennai Central in Rajdhani Express travel date 10th May’13 but unfortunately only 1 ticket got confirmed in RAC after chart preparation and other 3 were in waitl ist out of 4 due to that all 4 passengers could not travel as it was a long journey and we had 2 old couple out of which 1 was sick. I had filed TDR for that on the same date before train departure but inspite of so many calls to customer care and mail to etickets@irctc.co.in,there were no response. And now when i checked TDR status online through IRCTC,it is showing message like “As per Amendment in Refund Rules , No Refund is applicable in your case. “though new refund rule should be applicable to the booked tickets after 1st july not in mine case as it was filed 2 months back.and as per the old rule,wait-listed ticket made through online should get automatically cancelled and amount should get refunded. PNR No:2717935053 Transaction ID: 0684136828 Here i am feeling helpless and so seeking help from the consumer forum. Please look into the matter and help me for my rights.
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