A consumer court at Delhi ordered Telecom operator Airtel to compensate Rs 15,000 to subscriber for harassment caused by disconnecting his mobile services for 24 days. Both incoming and outgoing calls on the said Airtel number were disconnected of its subscriber, Shri J C Shivran, on the ground that he should get his contact details reverified.
“The action taken by the opposite party (Airtel) of disconnection of the call facilities on the complainant’s (Shivran) mobile phone appears to be unjustified… The action of abrupt disconnection of incoming and outgoing facilities does not appear to be proper and reasonable.
“Undoubtedly, the complainant has suffered from mental and physical harassment for which he is entitled to be reasonably compensated. We, therefore, direct the opposite party to pay Rs 10,000 to him towards compensation for his mental and physical harassment along with Rs 5,000 as cost of litigation,” the South West District Consumer Disputes Redressal Forum said.
more @ http://www.dnaindia.com/india/report_airtel-to-pay-rs15000-for-abrupt-disconnection-of-call-services_1734723