Nokia has been directed by a District Consumer Forum to compensate Rs 67,000 to a customers for harrassing him by selling a defective” cell phone and then failing to repair it or refund its price. The South Delhi District Consumer Disputes Redressal Forum held Nokia guilty of indulging in unfair trade practices for selling a defective phone and failing to repair it or refund its price since September 2007 when it was first taken for repairs by Delhi resident and complainant Rohan Arora.
“When the complainant (Rohan Arora) left the defective piece of good to its manufacturer, it was incumbent upon it either to remove its defect to satisfaction of the complainant or to refund its (mobile’s) amount with interest. But opposite party 1 did not bother to resolve such genuine request of the complainant.
“Hence we hold both the opposite parties (Nokia and the retailer) guilty for gross deficiency in service and unfair trade practice and direct them to jointly and severally refund the amount of the handset amounting to Rs 37,000 and to further pay a compensation of Rs 25,000 for supplying a defective good and thereafter not replacing the same or to remove its defect to his satisfaction.
“They shall also pay a sum of Rs 5,000 qua the cost of the proceedings,” the bench presided by M C Mehra said. Arora in his complaint had alleged that the phone, a Nokia E 90 Communicator bought in July 2007 for Rs 37,000, had poor incoming and outgoing audio right from the beginning.
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