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You are here: Home / Consumer Guide / Consumer Complaint Filing Tips

Consumer Complaint Filing Tips

June 8, 2013 By Legal Solutions

Some important points to be kept in mind:

  • You can file a complaint before a consumer forum, only if you are a consumer, not if the transaction is business related
  • Give notice in writing to service provider for him to rectify his faults; give one month notice
  • Approach District Forum if claim amount is up to Rs 20 lakh, State Forum if between Rs 20 lakh and Rs 1 crore and National Commission if more than Rs 1 crore
  • Complaint must be filed within 2 years of the cause of action (grievance)
  • Complaint should be typed, double spaced, with at least one-and-a-half-inch margin on all sides
  • Arrange the complaint in the following order and number all documents
  1. Index giving the page number(s) of each document
  2.  Complaint giving details of the grievance, preferably in chronological order, ground on which relief is claimed and the relief amount
  3. Complainant should sign the Complaint
  4. Either appear before the Forum yourself or ask a close relative or an advocate to do so
  5. If an advocate is to appear, enclose a Vakalatnama; your advocate does all paper work and attends the hearings
  6. If close relative is to appear, enclose a letter of authority
  7. Affidavit that the contents of the complaint are true
  8. Copies of documents that support your case
  9. Submit one original and 2 xerox copies of the complaint; if admitted, submit as many copies as the number of opposite parties

Source: http://www.business-standard.com/article/pf/are-consumer-courts-friendly-enough-113021000984_1.html

Filed Under: Consumer Guide

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