Information as to Grievance you may have:
Air Vistara – Should you need to reach out to the Customer Relations team for any grievance redressal, please email us at custrelations@airvistara.com or Call Us at 928 922 8888 or +91 120 669 9901.
Grievance Redressal Procedure –
For comments concerning Civil Aviation Requirement, Section 3, Air Transport, Series M, Part IV, you may write to:
Nodal Officer: Ms. Jyoti Dhingra
E-Mail: nodalofficer@airvistara.com
Appellate Authority: Mr. Lawrence Dsouza
E-Mail: appellateauthority@airvistara.com
If you have a query or feedback for us, we will love to hear from you.
For any sales related queries, please mail us at sales.support@airvistara.com
For Media Enquiries, please email us at media@airvistara.com
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For Other Queries or Feedback, please Click here
Registered Office Address –
TATA SIA Airlines Ltd.,
Jeevan Bharti Tower –1,
10th Floor,
124 Connaught Circus,
New Delhi 110001,
India.
Source: https://www.airvistara.com/trip/contact-us
Vistara is not able to provide the tickets in 24 Hours . 9 times called . last call hold time from vistara on internal checking is 50 minutes. Call . Is it airlines company or soda company ?
I am a user of axis vistara platinum credit card. As an welcome gift i had a one free flight ticket which was valid till 6 month from the tim it was issued.
The incorrect email address is updated at vistara end( shared by axis to vistara), due to which i am unable access club vistara account. Since Mid january i am following up vistara through contactus email id and customer support. But email id is still not getting corrected nor i am receiving any response.
I do not appreciate such a bad service from a brand like Vistara.
Highly unsatisfied with the customer service.
Emails are not replied to and hotline keeps directing me to emails only.
My tickets will be wasted as customer service is unable to respond to simple queries
I was charged extra for my luggage at the airport when my connecting flight was announced they told me that if I don’t pay the amount they will not check in my luggage and don’t allow me to board my flight from Bangalore airport which was connecting flight from Bangalore to Mumbai -London it was a horrible situation for like do or die and I had to pay 15000 INR from my pocket for no fault of mine. And I am following up since Sept 2021 and I don’t have any solution from anyone yet. I have dropped numerous email calls but no response. I hope to get a response. Looking forward to a genuine reply.
Phone number 07448933644
renukapachange2021@gmail.com
A very shabby customer redresal system. For 8 days they have not even replied to my email as they have broken my bag
worst experience while boarding…..unfair charge against the luggage
Hello,
My PNR LAF612 which had a walking stick but on arrival in Bangalore , the foot of it is broken which has made this walking stick useless. It dis balanced and need to have it rectified. O had shown this damage to your airport manager Mr. Nanaiah but didn’t got any resolution or ownership of the issue.
I need this issue to be fixed as this is gross mishandling of luggage blame game happening that it should have been packed and Chandigarh staff should have not taken it.
I should have been informed if this was supposed to be packed , i would not have carried it then .
Surprisingly after a great experience in flight and boarding from Chandigarh the whole experience is gone worst .
I am sure you will understand the issue here and do the necessary to fix it.
Hopeless Customer service,
TCT202205035
I was on an International connecting flight, traveled with Vistara from Pune to Delhi on April 30, 2022 with my family of 3.
Air Canada clearly allowed us to take 2 bags per ticket on our ticket where as Vistara did not allowed to carry 2 bags and I have to discard my three bags at Airport.
Now when I am calling Vistara, they are not even taking proper complain from us.
Priya Vinay Dhande
Yesterday evening (16/5/2022) , I booked 9 e-tickets for my BOSS, CEO of Rajiv Gandhi Cancer Institute via mob no. 9289228888 (Mr. Affan assisted me) after making online payment of Rs.147960/- I was allotted PNR no. JGKYMM and told me that ticket will be issued with in 24 hrs. Today at 9:48 hrs, I reconfirmed about e-tickets again I was told that it will be issued by evening. At about 2:00 pm a gentleman, Chetan my Boss to deposit about Rs. 1,50,000/- against above booking.
when I rang up at above no. Ms. Neetu attend my call, I briefed her about above and after putting me hold she asked to pay about Rs 1,50,000/-.
I do not appreciate such a bad service from a brand like Vistara.
It is harassment to customer
You are requested to look into the matter.
Worst customer care service. I have been following the team since last 6 month for refund. and they are goofing around.
I made a double payment to Air Vistara for flight tickets from Mumbai to Kolkata on April 2, 2022. Despite continuous follow up and giving ICICI Bank’s confirmation of successful payment to AirVistara, the airline is not refunding my money. Please help.
This airline seems ameteur to me. I am first time vistara flyer. I did on line booking. My name is Girish Kumar and I am a man. The ticket shows my first name as “Girishmr”. I immediately visualised a government security office at the gate stopping me because my first name on id is “Girish” not “Girishmr”.
So I called customer service and the rep told me “no problem, you will not have any problem at the airport”. Of course she has “divyadrishti and knower of future”. I said what if I have problem, she says no it is common to “mr” attached to first name. She also said “it is common at vistara”. Annoyed and depressed with this attitude i hang up the phone.
I have a connecting flight to Air France. What if security officer hold me and I have not seen any vistara field office at airport and in chaos I miss the flight and my connection to Air France. I AM 77 years old.
So I called second time the customer service. SAME SONG AND DANCE AGAIN. THIS TIME I ASKED THE GIRL TO SHOW UP AT COIMBATORE AIRPORT TO MAKE SURE THERE IS NO PROBLEM. I ASKED FOR SUPERVISOR. Now she realized that I mean business and then she corrected my name.
The online vistara programming did not allow to change my name .
2. The customer service rep back ground noise was so loud that I could not hear what she is saying. IT SOUNDED LIKE SHE IS SITTING IN BAZAR.
I THINK MANAGEMENT AT VISTARA IS NOT ONLY INEPT BUT SLEEPING AT WHEELS.
HOPE YOU IMPROVE.