Information as to Grievance you may have:
Air Vistara – Should you need to reach out to the Customer Relations team for any grievance redressal, please email us at custrelations@airvistara.com or Call Us at 928 922 8888 or +91 120 669 9901.
Grievance Redressal Procedure –
For comments concerning Civil Aviation Requirement, Section 3, Air Transport, Series M, Part IV, you may write to:
Nodal Officer: Ms. Jyoti Dhingra
E-Mail: nodalofficer@airvistara.com
Appellate Authority: Mr. Lawrence Dsouza
E-Mail: appellateauthority@airvistara.com
If you have a query or feedback for us, we will love to hear from you.
For any sales related queries, please mail us at sales.support@airvistara.com
For Media Enquiries, please email us at media@airvistara.com
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Registered Office Address –
TATA SIA Airlines Ltd.,
Jeevan Bharti Tower –1,
10th Floor,
124 Connaught Circus,
New Delhi 110001,
India.
Source: https://www.airvistara.com/trip/contact-us
Vistara is not able to provide the tickets in 24 Hours . 9 times called . last call hold time from vistara on internal checking is 50 minutes. Call . Is it airlines company or soda company ?
I am a user of axis vistara platinum credit card. As an welcome gift i had a one free flight ticket which was valid till 6 month from the tim it was issued.
The incorrect email address is updated at vistara end( shared by axis to vistara), due to which i am unable access club vistara account. Since Mid january i am following up vistara through contactus email id and customer support. But email id is still not getting corrected nor i am receiving any response.
I do not appreciate such a bad service from a brand like Vistara.
Highly unsatisfied with the customer service.
Emails are not replied to and hotline keeps directing me to emails only.
My tickets will be wasted as customer service is unable to respond to simple queries
first time I flew with Vistara Ahmedabad to Delhi (UK946) and highly disappointed with the AC, in fact it was almost suffocating and with the unprofessional behaviour of crew staff especially female staff.
I was charged extra for my luggage at the airport when my connecting flight was announced they told me that if I don’t pay the amount they will not check in my luggage and don’t allow me to board my flight from Bangalore airport which was connecting flight from Bangalore to Mumbai -London it was a horrible situation for like do or die and I had to pay 15000 INR from my pocket for no fault of mine. And I am following up since Sept 2021 and I don’t have any solution from anyone yet. I have dropped numerous email calls but no response. I hope to get a response. Looking forward to a genuine reply.
Phone number 07448933644
renukapachange2021@gmail.com
A very shabby customer redresal system. For 8 days they have not even replied to my email as they have broken my bag
worst experience while boarding…..unfair charge against the luggage
Hello,
My PNR LAF612 which had a walking stick but on arrival in Bangalore , the foot of it is broken which has made this walking stick useless. It dis balanced and need to have it rectified. O had shown this damage to your airport manager Mr. Nanaiah but didn’t got any resolution or ownership of the issue.
I need this issue to be fixed as this is gross mishandling of luggage blame game happening that it should have been packed and Chandigarh staff should have not taken it.
I should have been informed if this was supposed to be packed , i would not have carried it then .
Surprisingly after a great experience in flight and boarding from Chandigarh the whole experience is gone worst .
I am sure you will understand the issue here and do the necessary to fix it.
Hopeless Customer service,
TCT202205035
I was on an International connecting flight, traveled with Vistara from Pune to Delhi on April 30, 2022 with my family of 3.
Air Canada clearly allowed us to take 2 bags per ticket on our ticket where as Vistara did not allowed to carry 2 bags and I have to discard my three bags at Airport.
Now when I am calling Vistara, they are not even taking proper complain from us.
Priya Vinay Dhande
Yesterday evening (16/5/2022) , I booked 9 e-tickets for my BOSS, CEO of Rajiv Gandhi Cancer Institute via mob no. 9289228888 (Mr. Affan assisted me) after making online payment of Rs.147960/- I was allotted PNR no. JGKYMM and told me that ticket will be issued with in 24 hrs. Today at 9:48 hrs, I reconfirmed about e-tickets again I was told that it will be issued by evening. At about 2:00 pm a gentleman, Chetan my Boss to deposit about Rs. 1,50,000/- against above booking.
when I rang up at above no. Ms. Neetu attend my call, I briefed her about above and after putting me hold she asked to pay about Rs 1,50,000/-.
I do not appreciate such a bad service from a brand like Vistara.
It is harassment to customer
You are requested to look into the matter.
Worst customer care service. I have been following the team since last 6 month for refund. and they are goofing around.
I made a double payment to Air Vistara for flight tickets from Mumbai to Kolkata on April 2, 2022. Despite continuous follow up and giving ICICI Bank’s confirmation of successful payment to AirVistara, the airline is not refunding my money. Please help.
This airline seems ameteur to me. I am first time vistara flyer. I did on line booking. My name is Girish Kumar and I am a man. The ticket shows my first name as “Girishmr”. I immediately visualised a government security office at the gate stopping me because my first name on id is “Girish” not “Girishmr”.
So I called customer service and the rep told me “no problem, you will not have any problem at the airport”. Of course she has “divyadrishti and knower of future”. I said what if I have problem, she says no it is common to “mr” attached to first name. She also said “it is common at vistara”. Annoyed and depressed with this attitude i hang up the phone.
I have a connecting flight to Air France. What if security officer hold me and I have not seen any vistara field office at airport and in chaos I miss the flight and my connection to Air France. I AM 77 years old.
So I called second time the customer service. SAME SONG AND DANCE AGAIN. THIS TIME I ASKED THE GIRL TO SHOW UP AT COIMBATORE AIRPORT TO MAKE SURE THERE IS NO PROBLEM. I ASKED FOR SUPERVISOR. Now she realized that I mean business and then she corrected my name.
The online vistara programming did not allow to change my name .
2. The customer service rep back ground noise was so loud that I could not hear what she is saying. IT SOUNDED LIKE SHE IS SITTING IN BAZAR.
I THINK MANAGEMENT AT VISTARA IS NOT ONLY INEPT BUT SLEEPING AT WHEELS.
HOPE YOU IMPROVE.
Worst service and highly unsatisfied customer feedback. Delayed is now common with Vistara so customers have no choice after bad service also customers have to travel through this I am one among them. Connecting flight delayed and they didn’t claim or reschedule me another flight . UK973 DEL to PNQ
Mr. Tarsem Singh and his wife were not provided (pre-booked) wheelchairs to board their flight. Both the passengers are senior citizens and disabled to board flight by themselves. Vistara’s poor service and insensitivity caused them to miss their flight; causing them great hardship and extreme anxiety. An elderly and disabled couple was left stranded on the Delhi airport without assistance. This speaks volumes about Vistara’s mis-management and poor customer service.
I was welcomed by a damaged bag when I received my checked in bag at Hyderabad airport 3 months ago, I complined to the office at air port they said it’s wrong and rough handling of bag and after 1 mnth a person called from airport and came to home gave a receipt and took the bag said he would get it repaired, since then no response to my emails and response to calls and thus ,, vistara tore my bag and came home and stole my torn bag… absolutely unprofessional and irresponsible. I don’t know how you are managing a plane with this brushing under the carpet attitude .
I am Manash Bhowmick travelled Vistara UK-518 flight on 16 Sep 23 from Kochi to Mumbai and landed at Mumbai at about 1800 hrs . Inadvertently my cabin bag( black color) got exchanged with another traveller Mr. Ashraf while de-boarding.
Mr Ashraf had to catch is flight to Abu Dhabi and when he noticed the baggage exchange he deposited the same with the Air Vistara ground staff at transition check in for international transfers at about 1930 hrs .He was medically challenged person and was helped by the staff on shift to further reach the immigration and catch his flight .on the other side I came out with the bag and noticed the swap after reaching home .I mailed Vistara customer care at about 2030 pm and also returned to airport with Mr Ashraf bag by 2300 hrs to find out if anyone has contacted them ( Vistara customer care no 7428091262 ) but no response was given saying it’s late and no such info available. I went to lost and found section but it was closed .They asked me to contact the next day. Next day when contacted they said it’s a Sunday and no one is available to reply and no such info available. As it was Sunday and the lost and found section was closed I got back to the airport on Monday and started my search from the lost and found sec , then checking CCTV footage with CISF after taking police clearance. But when contacted Vistara they were very uncooperative and unhelpful giving lackadaisical responses all the time.
By afternoon at about 1300 hrs they shared my bags picture asking me if it’s my bag when I replied in affirmative they shared the No of Mr Ashraf and said that he carried the bag to Abudhabi.
I immediately got in touch with Mr Ashraf and he clarified that the bag was left in Vistara custody at the transit counter of Vistara with their staff at that time . When contacted again the customer care they stopped either picking up , or switching off or just saying that they are searching for the bag . I also visited lost and found 2/3 times in between to check of by chance the bag is submitted by someone. They helped me in coordinating with Vistara staff but to no avail. Finally at 1800 hrs they told that they couldn’t find this bag and hence I may take any kind of action as I feel or go for checking CCTV . After feeling helpless and completely exhausted without food and rest i decided to return home that day and come later .
Next day I kept calling up various times to Vistara and also to Mr Ashraf understanding exactly the sequence of events. As it was a holiday on 19 Sep 23 , I again visited the airport on 20 Sep 23 with a permission for a CCTV footage check from Sahar police stn. I was permitted inside at about 1500 hrs and started following Mr Ashraf route has he has explained me. Also one person from MIAL also coordinated with me and helped to his level best to check maximum baggage deposit areas as he told me. Finally CISF and MIAL staff with assistance from CCTV footage could zero in to the spot where the baggage was handed over to the Vistara staff on 16 Sep 23 at about 1930 hrs .
I was escorted with a CISF staff and a MIAL personnel to the same point and the bag was kept in the same area of Vistara but on a side by counter . The tag from the bag was missing which was put by the staff on 16 Sep 23 while receiving. When asked to check the bag I removed all items from the bag and found following items missing:
1. iPhone 6 mobile
2. Sony wifi earphones
3. Power bank
4. Charging cable for Fitbit .
I took over the bag and signed the handover note with a mention of the lost items below .
Finally it was a horrific day and the ordeal finished at about 2200 hrs and then I left with my bag .
Mr. Ashrafs bag was not accepted by the airline which I requested many a time as it’s my problem now once out of the airport as explained by the Vistara staff.
I would like that an investigation for tracking the lost items be initiated so that such deep rot is pulled out from such an important place which may put the respect and pride of an international airport staff in general and airline staff in particular to jeopardise. The person to be appropriately punished.
Also the airlines to be remanded for the irresponsible, incompetent and unhelpful behaviour towards the customers who are paying a premium price but getting a service which leaves a very bitter experience.
The staff must be made aware to be considerate and not take the advantage/protection of the terminal as we are unable to enter and meet them in person , and thus be completely inaccessible. For us they are only our hope ful link inside the terminal to help in such cases . But in this case they intentionally did not so diligent checks and replied in negative while the Airport staff found it right in the same place where it was handed over by medically sick person Mr Ashraf .
Hope actions maybe taken at every step to fix responsibilities and effectively run a customer care which is the primary job.
Such bad experiences may result into losing patrons very fast in today’s competitive world .
travelling 3 times in vistara airlines from Delhi to Mumbai or Mumbai to Delhi . flight always delayed from its original time given and they conveyed timing so late that passenger have to wait 40-50 minutes on airport. UK 950 from Mumbai to Delhi 21 st September. Disgusting to have vistara airlines they should give panelty for late and delay flight schedule.
Dear Vistara Customer, your flight UK 950 dated 21Sep from Mumbai to Delhi has been delayed due to air traffic congestion at Delhi and will now depart at 22:45 hrs.
Vistara Vouchers
The Vistara company issued Free Flight Travel Vouchers to me on having achieved certain purchase on Axis Bank – Vistara credit card. However, when I tried to redeem the voucher through the Vistara website, it declared “No Flights found” whereas the booking of flights on payment shows many flights and seats were available for the desired destination.
On contacting the Vistara Club over phone, the Vistara official told me that seats are blocked for commercial reasons.
This action of Vistara company is unethical.
The trust of Vistara Club Members has been breached by Vistara not delivering its commitment.
One of the worst experience with Vistara. Damaged the luggage and not dispatched from Delhi while i had connecting flight from Ranchi to Chandigarh on 27 Apr 24 with PNR 5INDR7. Going to take legel action again them
I had booked a flight from Mumbai to Jaipur with Vistara Airlines under PNR 5HQLKC for 6 passengers.
I reached the check in counter at 4:10 PM however, i was denied boarding. On repeated requests and protests, Airline allowed boarding for 3 persons and denied boarding for remaining 3.
Now airlines is offering to give seats in another flight if available and charging approx. 3000/- per passenger.
This is against DGCA rules and fair practice as i was denied boarding against my wish and too partial denial.
You are requested to take immediate action and direct the airlines to provide seats in next available flight at no extra cost.
Passengers who were allowed were
Ankit agarwal
Manisha agarwal
Vanshika agarwal
Passengers who were not allowed were
Preeti Mittal
Arvind Mittal
Gaurav agarwal
For net Flight I have paid extra 9450 amount to VISTRA for left 3 persons on same OLD PNR number.
If VISTARA not takeaction aganst this I will raise this case in consumer court.
To whom this may concern:
Good morning,I had a connecting flight from Mumbai to Mauritius that arrived on Sunday the 4th of August in the morning on Vistara ( UK 241), and unfortunately my 2 suitcases were not on the plane with me. I immediately went to luggage services who then informed me that the luggage would be arriving the following day, which it did not (I would eventually get my luggage the night of the 7th.) All my clothes were inside those suitcases which forced me to have to buy clothes, especially as I was supposed to attend a wedding the very day of my arrival. I wish to lodge a complaint and ask for compensation for the money that I was forced to spend as a result of the mismanagement of my luggage. I have receipts and can provide any missing information that you might require. Please get back to me as soon as possible with what my next steps are. If you are not responsible for such work, can you please forward to the correct department or person(s).
I look forward to hearing from you soon.
regards,
Mr. Yahya Nanhuck