Holding Hotel Taj guilty of deficiency in services and misbehaving with the complaint, UT consumer forum has directed Taj GVK Hotel and Resorts Limited, Sector 17, to pay a sum of Rs 5,000 as compensation. The forum further directed the respondent to refund Rs 150 to the complainant, which were charged in excess.
Complainant Hardeep Singh, a resident of Patiala, had alleged that on October 26, 2009, he along with his family came to Taj GVK Hotel and Resorts Limited, Sector 17, Chandigarh, and placed order for Assam tea, cappuccino and ‘sprouts’ keeping in view the menu provided to him.
Singh alleged that in the menu the rate for ‘sprouts’ was mentioned as Rs 200 but in the bill provided to
him he was charged Rs 350 for it. When he brought the matter to the notice of the manager he was allegedly insulted and to avoid further humiliation he paid the total bill amount of Rs 731 and thus claimed to have paid Rs 150 extra.
In their reply, the respondents admitted that the complainant along with his family had visited their hotel and that the menu rate of ‘sprouts’ was Rs 200, but it was further submitted that the complainant ordered for ‘sprout chat’, menu price for which was Rs 350. They maintained that the complainant was strictly charged as per the menu. They further denied that the complainant was insulted by any of their staff members.
The forum found that ‘sprouts’, which carried a price tag of Rs 200, were available for breakfast alone during the timespan of 7 am to 10:30 am whereas the ‘sprout chaat’ was available under the category of ‘‘alads’ and it was available from 11:30 am to 11:30 pm. The bill was issued to the complainant at 11:07 am on October 26, 2009, which means that he had placed the order much prior to that.
UT consumer forum said that there was clear deficiency in service on the part of the respondents after receiving the order for ‘sprouts’ as delivered ‘sprout chaat’.
source: Times Of India