Grievance Officer

  • Home
  • About Us
  • IT Law
  • Grievance Officers
  • Contact Us
You are here: Home / Grievance Officer at ICICI Bank Credit Cards

Grievance Officer at ICICI Bank Credit Cards

Customer First
At ICICI Bank, we believe in providing the best of services to our customers. We provide customers with easy access to information, products and services, as well the means to get their grievances redressed.

Our grievance redressal process ensures that your grievance can be addressed by us and you can bring it to the notice of our senior management in case you aren’t satisfied with the solution you have received.

ICICI Credit Card Grievance Redressal

To ensure that all customer queries and complaints are addressed in a timely manner, the bank has a grievance redressal policy in place.

If you have contacted a customer service executive via phone, email, a service request form, or by going to the branch, but are not satisfied with the solution to your problem (or you haven’t received any solution), you can follow these steps:

Complaints

How to submit a complaint

Level 1: Submitting a complaint for the first time
Click here to send us an e-mail of your grievance. To help us serve you better and for security of your account, please mention your registered e-mail ID.

Level 2: You are not satisfied with the first response
If the resolution you receive does not meet your expectations, please write to Mr. Subhendu Tripathy, Head – Phone Banking

DOWNLOAD FORM
Click here to raise a query/request to Senior Management.

SUBMIT QUERY/REQUEST

Level 3: You are not satisfied with the second response
If you are still not satisfied with the resolution you receive, please write to: Mr. Vinayak M More, Principal Nodal Officer

DOWNLOAD FORM
Click here to send an e-mail to Mr. Vinayak M More.

Mr. Vinayak M More
ICICI Bank Ltd, Corporate Head Office
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai – 400051
Email Id: headservicequality@icicibank.com

source: https://www.icicibank.com/complaints/complaints.page?

Banking Ombudsman Details:

https://www.icicibank.com/managed-assets/docs/personal/cards/credit-cards/BO_Address.pdf

ICICI Nodal Office Contact Details

You can escalate your complaint to the principal nodal officer if you aren’t satisfied with the solution you have received from prior channels.

Here are the contact details of the principal nodal officer:

Email: headservicequality@icicibank.com
Address:
The Principal Nodal Officer

ICICI Bank Ltd.
Bandra Kurla Complex
Mumbai 400051

Write to ICICI Bank
Pen down your queries and address it to:

ICICI Bank Limited,
ICICI Phone Banking Centre,
ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot no.12,
Nanakramguda, Serilingampally,
Hyderabad 500032

Registered office:
ICICI Bank Tower,
Near Chakli Circle, Old Padra Road,
Vadodara 390007,
Gujarat, India

Corporate office:
ICICI Bank Towers,
Bandra-Kurla Complex,
Mumbai 400 051

Other Ways to Get in Touch with ICICI
Via SMS

If you are unhappy with any service at your branch or have a query that is yet to be addressed, SMS ‘UNHAPPY’ and send it to 5676766.

A bank representative will get back to you within two business days.

Contact the business head

You can also contact Mr S. Roy, the business head for credit cards and personal loans to ensure that your concerns have been addressed adequately. His contact details are:

Telephone: 022 39337932 (you can call him between 10:00 a.m. and 5:00 p.m. from Monday to Friday, except bank holidays).

Email: headcreditcards@icicibank.com (you should ideally receive a response within 4 business days from the date of the business head receiving your e-mail).

If you aren’t happy with the solution provided by the principal nodal officer, you can also reach out to the banking ombudsman appointed by the Reserve Bank of India.

Recent Comments

  • girish kumar on Grievance Officer at Air Vistara
  • Nitin lal on Grievance Officer at Zomato
  • Deepak Vajpayee on Grievance Officer at Flipkart
  • Parveen Singh on Grievance Officer at Flipkart
  • Prakash Giri on Grievance Officer at Flipkart
  • Govind prasad on Grievance Officer at Flipkart
  • Vijay on Grievance Officer at Flipkart
  • Monisha on Grievance Officer at Air Vistara
  • Rocky Sarkar on Grievance Officer at Flipkart
  • Srijan on Grievance Officer at Flipkart

Copyright © 2023 · Disclaimer · Legal Solutions · Log in