At ICICI Bank, we believe in providing the best of services to our customers. We provide customers with easy access to information, products and services, as well the means to get their grievances redressed.
Our grievance redressal process ensures that your grievance can be addressed by us and you can bring it to the notice of our senior management in case you aren’t satisfied with the solution you have received.
ICICI Credit Card Grievance Redressal
To ensure that all customer queries and complaints are addressed in a timely manner, the bank has a grievance redressal policy in place.
If you have contacted a customer service executive via phone, email, a service request form, or by going to the branch, but are not satisfied with the solution to your problem (or you haven’t received any solution), you can follow these steps:
How to submit a complaint
Level 1: Submitting a complaint for the first time
Click here to send us an e-mail of your grievance. To help us serve you better and for security of your account, please mention your registered e-mail ID.
Level 2: You are not satisfied with the first response
If the resolution you receive does not meet your expectations, please write to Mr. Subhendu Tripathy, Head – Phone Banking
Click here to raise a query/request to Senior Management.
Level 3: You are not satisfied with the second response
If you are still not satisfied with the resolution you receive, please write to: Mr. Vinayak M More, Principal Nodal Officer
Mr. Vinayak M More
ICICI Bank Ltd, Corporate Head Office
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai – 400051
Email Id: email@example.com
Banking Ombudsman Details:
ICICI Nodal Office Contact Details
You can escalate your complaint to the principal nodal officer if you aren’t satisfied with the solution you have received from prior channels.
Here are the contact details of the principal nodal officer:
The Principal Nodal Officer
ICICI Bank Ltd.
Bandra Kurla Complex
Write to ICICI Bank
Pen down your queries and address it to:
ICICI Bank Limited,
ICICI Phone Banking Centre,
ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot no.12,
ICICI Bank Tower,
Near Chakli Circle, Old Padra Road,
ICICI Bank Towers,
Mumbai 400 051
Other Ways to Get in Touch with ICICI
If you are unhappy with any service at your branch or have a query that is yet to be addressed, SMS ‘UNHAPPY’ and send it to 5676766.
A bank representative will get back to you within two business days.
Contact the business head
You can also contact Mr S. Roy, the business head for credit cards and personal loans to ensure that your concerns have been addressed adequately. His contact details are:
Telephone: 022 39337932 (you can call him between 10:00 a.m. and 5:00 p.m. from Monday to Friday, except bank holidays).
Email: firstname.lastname@example.org (you should ideally receive a response within 4 business days from the date of the business head receiving your e-mail).
If you aren’t happy with the solution provided by the principal nodal officer, you can also reach out to the banking ombudsman appointed by the Reserve Bank of India.