In case you face any issues with MI / XIAOMI Products, XIAOMI has the following details as to grievance officer or otherwise the contact details to write to:
Grievance officer:
If you have any concerns regarding the collection, retention, transfer, and storage of your data please contact:
Grievance Officer
5th Floor, Block Delta, B Block, Embassy Tech Square, Kadubeesanahalli, Marathahalli Sarjapur Outer Ring Road, Bangalore 560103, INDIA
Email: grievance.officer@xiaomi.com
Trademark complaint:
Xiaomi respects the intellectual property of others. In case You feel that Your Trademark has been infringed, You can write to Xiaomi at legalqa@xiaomi.com.
For Replacement:
We will arrange for a pickup of the old product/device from Your address registered with Our Website at the time of purchase of the product. If You wish to ship your device from any other location, or if Our courier partners do not service Your registered location, You will be required to return the device, at Your own expense, at the following address:
Xiaomi Logistics, C/O DHL Supply Chain Pvt. Ltd, Plot Nos. 193-197, 254-258, 137, 248-249 Jigani Link Road, Bommasandra Industrial Area, Bangalore 562106, Karnataka.
Contact us:
If you are not satisfied with the response you received, you can hand over the complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on the relevant complaint channels that may be applicable based on your actual situation.
Xiaomi Communications Co., Ltd. Rainbow City of China Resources, No.68, Qinghe Middle Street, Haidian District, Beijing China 100085
Xiaomi Singapore Pte. Ltd. 20 Cross Street, China Court #02-12 Singapore 048422 Email: privacy@xiaomi.com
Xiaomi Technology India Private Limited Building Orchid, Block E, Embassy Tech Village, Outer Ring Road, Devarabisanahalli, Bengaluru, Karnataka – 560103, India
For users in the European Economic Area (EEA): Xiaomi Technology Netherlands B.V. Room 04-106, Wework Strawinskylaan 4117 4th Floor, Atrium North Tower Amsterdam, 1017XD
Facebook: https://www.facebook.com/pages/Mi-India/1495988390615727
Source: https://mobile.mi.com/in/service/terms/