Grievance Redressal Mechanism
We are committed to serve you to your satisfaction and make your experience of patronizing our services an enjoyable one. However, should you feel that our services need improvement and wish to lodge your feedback/complaint, we welcome your valuable suggestions and feedback. Our endeavor shall be to convert your complaint into a compliment.
In case of any complaint about our service or product, the matter may be brought to the notice of the concerned Manager for its immediate redressal. Kindly obtain the feedback/complaint form from the branch or you may download from our public domain website and submit it against acknowledgement to the branch or send it through email
Online Grievance Redressal System – Bank will provide for online registration of grievance on its website. The Online Grievance System would provide access to the customer also for recording the complaint, complaint status tracking and receiving response from the bank. In case of non redressal, you may contact the following
Customer Relationship Centre on toll free number provided and/or
Chief Host posted at every Circle Office on given telephone number.
If the complaint is not redressed within 7 days, contact the concerned Circle Head.
Our toll free helpdesk number and contact details of other functionaries mentioned above are displayed at the branch notice board and are also available on the bank’s website
Contact For ATM Related Complaints On Account Of Following Reasons:-
For ATM Related Complaints On Account Of Following Reasons:-
Cash not dispensed
Short dispensation of cash
Account debited twice but cash dispensed once.
Non- hot listing the ATM card once reported as stolen/lost
The grievance may be sent giving full details of the case to the branch where your account is maintained or to the designated contact person. The address of the contact person is displayed at all ATM locations, bank branch and on our website.
However, if the complaint remain unresolved, the grievance may be sent giving full details of the case to:
Bank’s Nodal Officer (General Manager) for customer complaints at e-mail address complaint firstname.lastname@example.org
We shall endeavor to resolve your complaint/grievance at the earliest.
After Exhausting Above Machinery/Channels, If The Customer Is Still Not Satisfied, He May Write To: –
Chairman and Managing Director of the bank
If The Complaint Is Not Resolved To Your Satisfaction Within A Month, You Are Free To Take Recourse To The Following:
The Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme 1995, re-launched as Banking Ombudsman Scheme 2006. Presently, Banking Ombudsman is located at 15 Stations. Addresses and area of operation of Banking Ombudsman are given on public domain website.
Customers may also lodge their complaints through web based portal Centralized Public Grievance Redress & Monitoring System (CPGRAMS) developed by Directorate of Public Grievances (DPG), Department of Administrative Reforms & Public Grievances, Government of India.
Anonymous Complaints Will Not Be Entertained
This Citizen Charter , inter-alia, provides the customers with promised time frame for various services offered by the bank and in order to have a better perspective about the customer’s rights and obligations, the charter should be read in conjunction with the “Code of Bank’s Commitments to Customers” being voluntarily adopted by the banks and implementation of which are monitored by Banking Codes and Standards Board of India(BCSBI)
CUSTOMERS are requested to approach the BRANCH MANAGER in case of any grievances. If not satisfied, they may escalate the issue to:
Level I (Circle Head)
Chief Host List
Circle Head List
Level II (Zonal Manager)
Punjab National Bank
Level III (General Manager HO)
Punjab National Bank
Shri RK Chatterjee
Principal Nodal Officer
Punjab National Bank
Customer Care Centre
Plot No. 4, Sector-10, Dwarka
“Bank will internally escalate all cases to the CCSO (Internal Ombudsman) for final decision where either the complaint is rejected or only partial relief is provided to the complainant.”
ISSUE RELATED TO PNB HOUSING FINANCE – CONTACT DETAILS
PNB Housing Finance Toll Free Number 18001208800
PNB Housing Finance Customer Care Number 011-23357174
PNB Housing Finance Customer Care Email email@example.com
ISSUE RELATED TO PNB GILTS – CONTACT DETAILS
Registered- cum- corporate office +91-11-23325759 / 5779, 23737891,23738985
ISSUE RELATED TO PNB INVESTMENT SERVICES LTD – CONTACT DETAILS
Corporate Office Mumbai +91(22)26532745
Regd Office & Head Office +91(11)41032929
Banking Ombudsman : If a customer is not satisfied with resolution of his grievances or he does not receive final reply within a month of his complaint, he can approach to the Banking Ombudsman. For address and area of operation of Banking Ombudsman, please click `here` .