Information as to Grievance you may have:
Air Vistara – Should you need to reach out to the Customer Relations team for any grievance redressal, please email us at custrelations@airvistara.com or Call Us at 928 922 8888 or +91 120 669 9901.
Grievance Redressal Procedure –
For comments concerning Civil Aviation Requirement, Section 3, Air Transport, Series M, Part IV, you may write to:
Nodal Officer: Ms. Jyoti Dhingra
E-Mail: nodalofficer@airvistara.com
Appellate Authority: Mr. Lawrence Dsouza
E-Mail: appellateauthority@airvistara.com
If you have a query or feedback for us, we will love to hear from you.
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Registered Office Address –
TATA SIA Airlines Ltd.,
Jeevan Bharti Tower –1,
10th Floor,
124 Connaught Circus,
New Delhi 110001,
India.
Source: https://www.airvistara.com/trip/contact-us
Exceptional post however , I was wondering if you
could write a litte more on this subject? I’d be very thankful if you
could elaborate a little bit further. Bless you!
Hi Our Flight UK612 from Jammu to Srinagar Dt.: 31.03.2019 was cancelled by you , despite our repeated follow up for the reason stating the Srinagar Run way is closed.
Also our request for alternate flight ticket was denied saying run way is closed and were pushed to either prepone or postpone the ticket.
we were forced to make alternate arrangement for 4 tickets in another Airline on 31.03.2019 @ higher cost and with inconveniencing our schedule.
Till date neither a refund nor a responsible reply from your end for the inconvenience you had caused.
Landed in Bangalore flight UK811 at 9.05 21 Apr 2019 minus one bag , one left behind at Delhi , one delivered. Booking at Delhi was done by Ms Minakshi ,had a tag ‘I am New ‘.
Please don’t experiment with us. You need to compensate us for poor service.baggage tag. No. 834891
Today i feel one of the worst flying experience of all time in UK 611 flight of vistara. And your service executes disturbs in every minute they always use to say close the window and straight your seat position . they even dont know how to take care of customers when they are sleeping. And one of the most thing is that before landing it was shocking experince . they didnt give information before landing…
I booked my Mothers and sons tickets from Kolkata to Chennai on 30th March 2019 to travel on 31st May 2019 via Vistara Airline Flight no 732 through Akbar Travels. On 29th May 2019 I received an email from Akbar Travels stating that the flight has been cancelled and that I need to contact the Airline for further clarification. Only an email was sent which of course wasn’t checked by me on the same day. Accidentally checked it on 30th evening and got the shock of my life on seeing the cancellation email. Never did I imagine that I would need to go through this on the last minute. I am glad that for some reason I felt the need to check the ticket otherwise my son and mother would be at the airport at the stipulated time to get embarrassed and tensed. So as per email I called Vistara who then informed me after multiple holds that this flight had been cancelled by them on 11th April 2019 however even they did not inform us of any such thing via email or sms or call. Airline clearly stated that they did not have any of our contact details on their system to intimate us whereas they were able to complete my phone number over the call before me. Had I known of the cancellation I would have definitely made other arrangements. Wrote an email to Akbar Travels immediately and was informed that in a weird way that it was neither their fault. Also that refund had been initiated on 31st May 2019 which was credited into the account on 3rd June 2019 of Rs 5512 instead of Rs 5712. They have deducted the convenience amount from us after cancelling the flight on their end. There is grave negligence on the travels and airlines end. Also because of this not only did I have major stress of booking alternative tickets. I had to end up spending Rs 15000 for their travel and had to pick them up from Bangalore. This was a major nuisance for all of us and major loss. DO YOU THINK THAT THIS IS THE WAY AIRLINES NEED TO MAKE MONEY AND YOU TO TAKE ADVANTAGE OF PEOPLE. I GUESS TATAS IS YET AGAIN UNABLE TO COPE UP WITH RUNNING AN AIRLINE.
Are you people — each other at your customer services office. You people keep customers on hold for hours. Is this your customer service. You people overbook flights and then cancel them at the last moment. Passengers have to go through the pain in ass to pay higher prices again to book alternative tickets. Jet airways was a great airline. Instead of them you people should’ve been shut down.
I am very sorry to inform that, I am very disappointed with your
customer service. I am a frequent vistara flyer. Since morning till eve I
am being on hold with your customer service agents and they disconnect
the call with no reason. and also promised me that they will be giving
me a call back which i never received in last few days.
My flight to ixz from chennai is on 30 june and cancelled with your issues . I need to fly on the same day no matter what
happens. When i was booking this tickets i had other airlines with
less rates, but i choose vistara with the trust i had with you guys.
Now i cant accept a refund because the ticket rates are double. and
travelling to delhi and wait for another day is impossible. get me
tickets on 30 june 2019 in spicejet which is available or any other
airline. i wont be calling Vistara cus service anymore because they
are rude.