Information as to Grievance you may have:
Air Vistara – Should you need to reach out to the Customer Relations team for any grievance redressal, please email us at custrelations@airvistara.com or Call Us at 928 922 8888 or +91 120 669 9901.
Grievance Redressal Procedure –
For comments concerning Civil Aviation Requirement, Section 3, Air Transport, Series M, Part IV, you may write to:
Nodal Officer: Ms. Jyoti Dhingra
E-Mail: nodalofficer@airvistara.com
Appellate Authority: Mr. Lawrence Dsouza
E-Mail: appellateauthority@airvistara.com
If you have a query or feedback for us, we will love to hear from you.
For any sales related queries, please mail us at sales.support@airvistara.com
For Media Enquiries, please email us at media@airvistara.com
For Job Enquiries, please Click here
For Other Queries or Feedback, please Click here
Registered Office Address –
TATA SIA Airlines Ltd.,
Jeevan Bharti Tower –1,
10th Floor,
124 Connaught Circus,
New Delhi 110001,
India.
Source: https://www.airvistara.com/trip/contact-us
Poor customer services by VISTARA airlines…
I booked my flight from Bagdogra to amritsar…it was showing one halt at delhi and a different flight from Delhi till amritsar… i boarded my fight from Bagdogra, after landing at delhi i was told that the flight was rescheduled…how can this be possible??? The concerned authorities should have informed me…there were no such intimations done by the airlines…this shows their lackadaisical attitude towards their passengers… when i went to the representatives…they were clueless.(cant blame that guy) ..and wete giving the option of getting money refunded… what about the unnecessary harrassment that i had to face??? For sure…i will never chose vistara again and even won’t recommend anyone. The approach of the airlines is very casual… least bothered for what had happened…and giving flimsy solutions…
VERY POOR CUSTOMER SERVICE
I flew from mumbai to delhi on 22nd sep
After boarding the flight I was informed that the baggage zip has opened during transfer but when I picked up my luggage at Delhi then it was packed in a carry bag with several damaged luggage. Pics attached for reference.
After speaking at the counter they are harrowing us saying that the luggage was taken in the same form and was informed to us…they are not even filing a complaint at the counter saying that they need to confirm first.
The driver is at the parking and they are not allowing us to leave and saying that they are checking details..
I need a proper answer from u as you are lying right on my face and not taking the responsibility of it.
Regards
Dr Isha Gupta
Very poor customer service from Air Vistara. They only work through policy and is not helping customers. I had booked a ticket for 2nd June after civic relaxation was over. They canceled the flight and I had for refund they did not give now I have booked ticket for tomorrow 23rd August and some more work and can go only by September 1st . Asked for one reschedule free but they are not helping in any ways as there were in fault for the first time. Very bad service. Not recommend any one a help from vistara
Poor management of Air Vistara at all levels. I boarded flight no UK 725 from Delhi to Dibrugarh on 28.08.29 at 0800hrs. It was just to touch the ground but pilot uplifted it and rounded dibrugarh airport about 30-40 minutes and later diverted to Ghy saying bad windy weather but I think it was not so, may be other cause. Landed Ghy stranded there for hours, no clear information announced, only remain seated was going on. At about 1440 flight again took off for Dibrugarh and landed at 1520hrs and announced take your baggage at point no 2. There we waited for 30-40 minutes but no baggage arrived. Later somebody came to know that baggage unloaded at Ghy. We all were shocked to know this as no announcement was made like this. Only a girl was there to take on the matter and wasted time about 40-45 minutes to fill the form. We had to go long so faced so much problem which can’t be mentioned.Thequestion now is how we will get our baggage. Pl clarify
Very poor service of vistara. They think customers are idiot . They reschedule rather postpone your flight to a different date without your permission and consent. This is such an unethical act !!! I demand probe and COMPLETE REFUND OF MY MONEY. This is such a SCAM BY VISTARA AIRLINES !!!!
Vistara flight cancelled on 3 Sep 2020 ,most of the patient are military,have connecting flight from Delhi to other place. They have not arranged any flight 2nd day also
Passenger on Vistara flight suffer two days without flight,they have not arrange any other flight, they are waiting to repair the defective flight. Vistara flight is the worst flight ever seen in India. We are still waiting and no alternative given.
No any updates on mail or mobile phone, they have not even give reschedule time updates. Still we are in Leh Airport since yesterday, please help if anybody could.
I had booked a ticket for my family on Vistara in September from Singapore to Mumbai. As the flight was cancelled and the ticket was a flexi ticket applied for a refund which has not got credited to my account. The Singapore Vistara office says it cannot help as the ticket has been booked online and the toll free number is perpetually busy.After a few mail exchanges with customer service, I have just got a message that the money has been refunded to a credit card where the last 4 digits are different. I have again sent a message and hopefully something gets done. It has been a frustrating and time consuming experience and I hope that I eventually get my money back.
Very bad experience in the lockdown. I requested to revised my ticket as my name is clubbed with the salutation. But every customer service representative is committing to change and then no help I got. Really very pathetic service. Shame on Vistara customer service.
My parents were scheduled to travel from Hyderabad to Toronto via Delhi on 21sept 2020. The booking was made by air canada. The flight was scheduled for 5:30pm. My parents reached the airport at 2:30pm and went to the vistara counter to check the baggages. Vistara staff on duty (Arif, Abhinav and Salman) told them they have to pay $100USD per bag from hyd to del, collect the bags at delhi airport and pay air canada again at the delhi airport. We knew we had to pay CAD 300 (CAD 100 each for the second bag and CAD 100 for the overweight on one of the bags) but were shocked when vistara staff asked them to pay twice. My parents told them multiple times that the ticket was bought by air canada so there should not be two charges and baggage should be booked directly to toronto. I spoke to Air canada and they confirmed that Air Canada has an agreement with Vistara airlines for baggages and tickets.
My mom repeatedly told vistara staff to check with air canada and they were adamant that there is no agreement between the airlines and they will not let them go without paying twice. Air Canada even put a remark on their ticket under OSI that the passenger’s luggage should be booked directly and they should not be charged twice. Vistara did not know how to check the remark or what OSI is.
After 1 hour of making my parents wait , Salman and his colleagues told that they will let my parents book the luggage directly from Hyd-Toronto for a fees of USD 700 (USD 250 per bag and $150 for overweight plus taxes). Are you serious! we should pay $700 USD for 2 bags. My mom has a back issue and dad is 60+ and they were made to stand for 1hr 45 mins. After 1 hr 45 mins , when my parents got frustrated ,Vistara staff suddenly found the agreement and allowed my parents to pay the correct amount.
Firstly, was vistara staff trying to make money by taking advantage of the situation that there is an old couple trying to relax at the airport and not get into the COVID hassle . Secondly, is the staff this incompetent and untrained that they don’t even know the policies of the airline. My parents were so stressed because they were delayed so much at the check in station. Is this the kind of customer service ” best airline of india” offers? Do not try taking advantage of the situation to make money from people. $700 USD- ARE YOU KIDDING ME??? SO DISAPPOINTING AND FRUSTRATING. My parents should not have been tortured like this. Their journey started with so much stress!!