Jabong Complaint Resolution
Our issue resolution process is designed to encourage the fast and efficient resolution of your issue at the first point of contact. While we always aim to provide you with awesome customer service, we recognize that you may wish to express dissatisfaction with our products, services, staff or policies.
Please follow the steps below to raise and escalate your concern. In the event that you require assistance with making a complaint, our management at each stage of the process will be more than happy to assist.
Step 1: First Call Resolution Team
Please contact Jabong through email or by calling us. At first contact, you will initially be addressed by a Customer Service Representative.
A Customer Service Representative is empowered to resolve complex issues and complaints and make fair and reasonable customer service decisions.
Email: care@jabong.com
Expect a response within 2 working days
Step 2: Escalation to a Chief Manager
In a rare scenario of a Customer Service Representative not able to resolve your concern as per your expectations; kindly escalate your concern to the Customer Service Chief Manager. In order to ensure that we are able to address your query effectively, kindly provide us with the reference number provided to you by the Customer Service Representative.
The Chief Manager will review the dispute and respond within 2 working day.
Email: chiefmanager@jabong.com
Source: http://www.jabong.com/contact/
Struggling since 25 days to receive a refund. NO USE OF CALLING!!!
Calling every day every single day to the useless customer care team and the floor supervisor also of sheer useless that no one can reach upto their finance team to get my issue resolved.
First these people will deliver the strong product then they will not refund the money. How ridiculous service.
Their complaints team is awesome, they will never call back.
Pathetic! pathetic!! pathetic!!!
Dear Sir,
Its been more than 15 days (item picked on 10th of Nov) from me, but not refunded the amount (Rs 824.82). The return id is 4004515711. Really Pathetic
Thanks,
Kalplata
Even the chief manager doesn’t seem it important to respond to escalation mails written to his mail id
Jabong Service is PATHETIC!!
I am supposed to receive my refund money for more than a month now (Order purchased and returned in October 2018). Every single time I am calling, I am being told to wait 48 hours until i get my refund and that 48 hours never seem to come to an end. I spoke to the Escalation Supervisor too but till date nothing worked out.
Wrote email to the Chief too but I think the Chief is sleeping. Its been more than a week and till date no response so I had to sent another email to them.
I am a busy person and I cant keep calling you guys every single time just to hear the same response! And on top of so much of inconvenience, Jabong clearly REFUSED to give some credit or compensation points to make a customer happy. I am never going to use Jabong again. I have uninstalled the app too. No wonder, you are losing your customers to other shopping sites.
PLEASE REFUND MY MONEY ASAP!!
RETURN [Incident: 181219-007551].
Please be noted that as desired for the above Return Incident;
I had already furnished my bank account detail but the refund has still not been credited to my account.I would like to know the reason of this delay.
For your kind information and urgent action.
Please be requested to go through the Case ID.
Please update me on status of –
Returning ID : 4014295877
Returning ID : 4013436829
Returning ID : 4015402079
some are showing declined and some are on hold, can you please help me understand?
For one return – the delivery boy didn’t knew what is Beige and instead though this is a brand name. The picture and other details were matching though
Second return is showing declined for unknown reason. No one ever came to pick the return even after 10 days, but I keep on receiving sms stating today it would be picked up.
Hi
It’s been a week I am struggling to get a refund. The article power shoes has been picked up on 7 Jan 19 but still no refund has been initiated yet. Your pathetic customer service is chasing your delivery partner. Moreover, you people don’t have any supervisors when a I asked for the same. Tomorrow I will go to my bank and will ask to charge back.
I have written several mail regarding my refund but no response from your team. On calling customer care they revert they have escalated but where they have escalated dont know its been a month. no one is listening
Refer Incident: IN19010618351395584436
Exchange related matter, Jabong team has proved that Seller is the only KING , every customer care , chief manager , management is only concerned with the profitability at any cost.
i am in no mood to let off these guys , any one who has the expertise can assist in the matter.
Has purchased a shoe MRP. 2999, Jabong says only exchange for the first 15 days allowed after that there is no warranty. Jabong cannot run from the responsibility, the regulators have to teach a lesson.
Jabong doesn’t seems to have any refund policy as it’s been 2 month of continuous calling and still no response from Jabong and NO REFUND has been done so far. Extremely unprofessional. Product has been picked up 2 months back and since then we are still waiting for our refund. Pathetic.. such fraud!!!
Incident: IN19012116093040425682 Team is very pathetic. I didnot receive my refund and its more than 1 months. The chief manager also worthless as their customer care executives. I request everyone not to shop from jabong.
Very pathetic…..
Dear sir ,
Its been more than 12days (item picked on 14th of Feb) from me, but not refunded the amount (Rs 1355.05). The return id is ORDER ID 1101744-1775069-0642203 .
I kindly request you
Dear sir ,
Its been more than 12days (item picked on 14th of Feb) from me, but not refunded the amount (Rs 1355.05). The return id is ORDER ID 1101744-1775069-0642203 .
I kindly request you
Following up many times with ur team about my refund. Just receiving same reply that we have done and this is ur reference number check with your bank. I check with my bank also both ways personally been to bank and called support team of SBI also no transaction done from Jason’s and bank replied me that mam stop wasting time in that better check with jabong. So plz stop irritate customers and make your part genuinely.
Hi sir this is my concern regarding I have already share the all details pick up done my product t but still my refund is not get I am so irritate by the jabong… M bhut paresaan Ho Gaya hu Ek Mahine se Mera refund do Mera refund do but Ek Mahine s apke supervisor bebkoof bna rahe h Monday tak krdia jaega mene Sari details update krdi even mene kal consumar forum me Ja k complaint b krwa di h ap logo ki…. Kya issue a raha h apke taraf se samaj m nahi a raha h pure ek mahine s m is chij ke lie paresaan ho gaya hu ya m bimar ho gaya hu iske chakkar m Mera refund de dijie bs ek bar m apni life m kbhi bhi jabong use nahi krunga na HI m kic ko suggest krunga m bhut paresaan hu is chij ko leke Daily call krta hu Daily 48 hour’s ka wait krlo Ho jagea issue resolve abhi m kya kru please give my refund I have never ever use jabong again mene incident id di h upar check kr skte h mene kitne time call kia…
Incident I’d -IN19030616175961125597
Poor custmer care services of jabong . donot provide original products . wrong products delivers & donot refund properly. Asking for abnormal bank details. Custmer care manager Mr. Aakash. @Mr Suraj. Donot give proper answers. Pl answer me on my mobile. No. 09898229654. Dr. Bhavesh. Dave
Worst service ever!!
Jabong has disabled return option on the products, I bought products worth 7000 and not I am unable to return two products out of the 10!!
They say it’s non returnable.
Looks like they are unable to sell what’s left in their inventory and now started looting people!
Jabong cheats custmers . donot respond to complain. After multiple complaints for 3 weeks no result. All custer care managers are irresponsible. I request to all custmers please donot purchase anything from jabong.
The worst application for online shopping is Jabong. They do not refund your money even after taking back your goods. I have been chasing them for 1 month now and no relief yet. They just want to toss you between your bank and them. If Jabong has made payment then where did the money go? In ghosts account? This is the pathetic customer service and worst way to treat your customers.
Return my money ASAP.
I ordered wrogn product from jabong.com, i would like to return an item and
it is showing that return policy is not applicable on this prduct, what is
this rubbish this. i dint like the color of the product if i can’t i want
different product of the same company.
I didnt like the fabric of the cloth what should i do tell me, the policy
you are making randomly its not good.
nobody can purchase clothes only if he knows they cant be return.
Any good solution possible for this situation or i should not use jabong anymore.
Very bad services
Dear Concern,
As per the trail mail below INR 1678.88- Bank reference number is – 100045928401 not yet refunded . Even i had a word with SBI customer care executive regarding this issue but no solution offered to me from bank end . Jabong is saying its a bank fault & bank is saying its a jabong fault.
So kindly do let us know what i need to do next to get the refund .
Bank Details :-
Ac Number – 20185566587
Name- Shilpi Debnath
Brunch Code- 6729
Staff Account By Email (IBS0450481) Jun 22, 2019 8:13:05 PM
Dear Shilpi
Thank you for contacting Jabong.com
We would like to inform you that your refund has been successfully processed into the source account. We request you to get in touch with your bank support team with the following reference number/s and request them to validate the refund transaction/s. The contact details of the Bank support team will be printed on the flip side of the debit/credit card issued.
Amount- Rs. – 1678.88- Bank reference number is – 100045928401
Some nationalized banks may take more time than normal to credit the amount. If your bank support team is unable to locate the refund with the reference number provided, please dispute the transaction as ‘refund not processed’ with them. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.
You can also click on the link provided below to file a dispute on the Bank’s portal.
https://cms.onlinesbi.com/CMS/
Hello Sir
I am Sanjay , having a issue regarding my order placed on july 24.
Order Shipped: Your order for Brown Studded Sling Bag Wit… has been shipped through Myntra Logistics. The Myntra Logistics tracking code is ML0251879908.
1.My order should be delivered by june 30.Why it is delayed?
2.you have given me a tracking code , but there is info regarding my order.
3.when i contacted your customer care they told me that are unable to find my order; because the order was not updated without any logistics info from june 25
If you are unable to deliver it on time..dont take the orders . and secondly how will you be unaware of issues regarding logistics.
and you are taking 72 hrs (3 days)just to enquire regarding why it is delayed…
Then when you are going to Deliver me…After 10 days/ a year
I want a reply from you..regarding my order..
Thankyou
I purchased 2 piece of Samsung level u head phones. But when I received the headphones, I found the product duplicate and no samsung label were present, so I loged a complain on 1/7/2019. According to your customer care members compliance will be resolved with in 72 hrs. However even after 72 hrs no action has been taken , I called back repeatedly to the customer care helpline number ,bt every single time he is telling me to wait again and again for next 24 hrs for resolution.
I am fed up with this so I request you to kindly replace my product, Or refund my money.
That is your service??
Being an old customer I am very disappointed by your service.
Incident: IN19070111450100905087
Order number -1113261-0397971-7940101
Pls suggested