Jabong Complaint Resolution
Our issue resolution process is designed to encourage the fast and efficient resolution of your issue at the first point of contact. While we always aim to provide you with awesome customer service, we recognize that you may wish to express dissatisfaction with our products, services, staff or policies.
Please follow the steps below to raise and escalate your concern. In the event that you require assistance with making a complaint, our management at each stage of the process will be more than happy to assist.
Step 1: First Call Resolution Team
Please contact Jabong through email or by calling us. At first contact, you will initially be addressed by a Customer Service Representative.
A Customer Service Representative is empowered to resolve complex issues and complaints and make fair and reasonable customer service decisions.
Email: care@jabong.com
Expect a response within 2 working days
Step 2: Escalation to a Chief Manager
In a rare scenario of a Customer Service Representative not able to resolve your concern as per your expectations; kindly escalate your concern to the Customer Service Chief Manager. In order to ensure that we are able to address your query effectively, kindly provide us with the reference number provided to you by the Customer Service Representative.
The Chief Manager will review the dispute and respond within 2 working day.
Email: chiefmanager@jabong.com
Source: http://www.jabong.com/contact/
Struggling since 25 days to receive a refund. NO USE OF CALLING!!!
Calling every day every single day to the useless customer care team and the floor supervisor also of sheer useless that no one can reach upto their finance team to get my issue resolved.
First these people will deliver the strong product then they will not refund the money. How ridiculous service.
Their complaints team is awesome, they will never call back.
Pathetic! pathetic!! pathetic!!!
Dear Sir,
Its been more than 15 days (item picked on 10th of Nov) from me, but not refunded the amount (Rs 824.82). The return id is 4004515711. Really Pathetic
Thanks,
Kalplata
Even the chief manager doesn’t seem it important to respond to escalation mails written to his mail id
Jabong Service is PATHETIC!!
I am supposed to receive my refund money for more than a month now (Order purchased and returned in October 2018). Every single time I am calling, I am being told to wait 48 hours until i get my refund and that 48 hours never seem to come to an end. I spoke to the Escalation Supervisor too but till date nothing worked out.
Wrote email to the Chief too but I think the Chief is sleeping. Its been more than a week and till date no response so I had to sent another email to them.
I am a busy person and I cant keep calling you guys every single time just to hear the same response! And on top of so much of inconvenience, Jabong clearly REFUSED to give some credit or compensation points to make a customer happy. I am never going to use Jabong again. I have uninstalled the app too. No wonder, you are losing your customers to other shopping sites.
PLEASE REFUND MY MONEY ASAP!!