Jabong Complaint Resolution
Our issue resolution process is designed to encourage the fast and efficient resolution of your issue at the first point of contact. While we always aim to provide you with awesome customer service, we recognize that you may wish to express dissatisfaction with our products, services, staff or policies.
Please follow the steps below to raise and escalate your concern. In the event that you require assistance with making a complaint, our management at each stage of the process will be more than happy to assist.
Step 1: First Call Resolution Team
Please contact Jabong through email or by calling us. At first contact, you will initially be addressed by a Customer Service Representative.
A Customer Service Representative is empowered to resolve complex issues and complaints and make fair and reasonable customer service decisions.
Email: care@jabong.com
Expect a response within 2 working days
Step 2: Escalation to a Chief Manager
In a rare scenario of a Customer Service Representative not able to resolve your concern as per your expectations; kindly escalate your concern to the Customer Service Chief Manager. In order to ensure that we are able to address your query effectively, kindly provide us with the reference number provided to you by the Customer Service Representative.
The Chief Manager will review the dispute and respond within 2 working day.
Email: chiefmanager@jabong.com
Source: http://www.jabong.com/contact/
Struggling since 25 days to receive a refund. NO USE OF CALLING!!!
Calling every day every single day to the useless customer care team and the floor supervisor also of sheer useless that no one can reach upto their finance team to get my issue resolved.
First these people will deliver the strong product then they will not refund the money. How ridiculous service.
Their complaints team is awesome, they will never call back.
Pathetic! pathetic!! pathetic!!!
Dear Sir,
Its been more than 15 days (item picked on 10th of Nov) from me, but not refunded the amount (Rs 824.82). The return id is 4004515711. Really Pathetic
Thanks,
Kalplata
Even the chief manager doesn’t seem it important to respond to escalation mails written to his mail id
Jabong Service is PATHETIC!!
I am supposed to receive my refund money for more than a month now (Order purchased and returned in October 2018). Every single time I am calling, I am being told to wait 48 hours until i get my refund and that 48 hours never seem to come to an end. I spoke to the Escalation Supervisor too but till date nothing worked out.
Wrote email to the Chief too but I think the Chief is sleeping. Its been more than a week and till date no response so I had to sent another email to them.
I am a busy person and I cant keep calling you guys every single time just to hear the same response! And on top of so much of inconvenience, Jabong clearly REFUSED to give some credit or compensation points to make a customer happy. I am never going to use Jabong again. I have uninstalled the app too. No wonder, you are losing your customers to other shopping sites.
PLEASE REFUND MY MONEY ASAP!!
RETURN [Incident: 181219-007551].
Please be noted that as desired for the above Return Incident;
I had already furnished my bank account detail but the refund has still not been credited to my account.I would like to know the reason of this delay.
For your kind information and urgent action.
Please be requested to go through the Case ID.
Please update me on status of –
Returning ID : 4014295877
Returning ID : 4013436829
Returning ID : 4015402079
some are showing declined and some are on hold, can you please help me understand?
For one return – the delivery boy didn’t knew what is Beige and instead though this is a brand name. The picture and other details were matching though
Second return is showing declined for unknown reason. No one ever came to pick the return even after 10 days, but I keep on receiving sms stating today it would be picked up.
Hi
It’s been a week I am struggling to get a refund. The article power shoes has been picked up on 7 Jan 19 but still no refund has been initiated yet. Your pathetic customer service is chasing your delivery partner. Moreover, you people don’t have any supervisors when a I asked for the same. Tomorrow I will go to my bank and will ask to charge back.
I have written several mail regarding my refund but no response from your team. On calling customer care they revert they have escalated but where they have escalated dont know its been a month. no one is listening
Refer Incident: IN19010618351395584436
Exchange related matter, Jabong team has proved that Seller is the only KING , every customer care , chief manager , management is only concerned with the profitability at any cost.
i am in no mood to let off these guys , any one who has the expertise can assist in the matter.
Has purchased a shoe MRP. 2999, Jabong says only exchange for the first 15 days allowed after that there is no warranty. Jabong cannot run from the responsibility, the regulators have to teach a lesson.
Jabong doesn’t seems to have any refund policy as it’s been 2 month of continuous calling and still no response from Jabong and NO REFUND has been done so far. Extremely unprofessional. Product has been picked up 2 months back and since then we are still waiting for our refund. Pathetic.. such fraud!!!
Incident: IN19012116093040425682 Team is very pathetic. I didnot receive my refund and its more than 1 months. The chief manager also worthless as their customer care executives. I request everyone not to shop from jabong.
Very pathetic…..
Dear sir ,
Its been more than 12days (item picked on 14th of Feb) from me, but not refunded the amount (Rs 1355.05). The return id is ORDER ID 1101744-1775069-0642203 .
I kindly request you
Dear sir ,
Its been more than 12days (item picked on 14th of Feb) from me, but not refunded the amount (Rs 1355.05). The return id is ORDER ID 1101744-1775069-0642203 .
I kindly request you
Following up many times with ur team about my refund. Just receiving same reply that we have done and this is ur reference number check with your bank. I check with my bank also both ways personally been to bank and called support team of SBI also no transaction done from Jason’s and bank replied me that mam stop wasting time in that better check with jabong. So plz stop irritate customers and make your part genuinely.
Hi sir this is my concern regarding I have already share the all details pick up done my product t but still my refund is not get I am so irritate by the jabong… M bhut paresaan Ho Gaya hu Ek Mahine se Mera refund do Mera refund do but Ek Mahine s apke supervisor bebkoof bna rahe h Monday tak krdia jaega mene Sari details update krdi even mene kal consumar forum me Ja k complaint b krwa di h ap logo ki…. Kya issue a raha h apke taraf se samaj m nahi a raha h pure ek mahine s m is chij ke lie paresaan ho gaya hu ya m bimar ho gaya hu iske chakkar m Mera refund de dijie bs ek bar m apni life m kbhi bhi jabong use nahi krunga na HI m kic ko suggest krunga m bhut paresaan hu is chij ko leke Daily call krta hu Daily 48 hour’s ka wait krlo Ho jagea issue resolve abhi m kya kru please give my refund I have never ever use jabong again mene incident id di h upar check kr skte h mene kitne time call kia…
Incident I’d -IN19030616175961125597
Poor custmer care services of jabong . donot provide original products . wrong products delivers & donot refund properly. Asking for abnormal bank details. Custmer care manager Mr. Aakash. @Mr Suraj. Donot give proper answers. Pl answer me on my mobile. No. 09898229654. Dr. Bhavesh. Dave