How is a ‘dispute’ resolved ?
Whenever there is a disagreement relating to any transaction, the users can write to grievance@shopclues.com in order to raise a dispute. Once a dispute is raised by either party, ShopClues.com shall try to mediate and the resolve the matter amicably.
18.7. Grievance Officer
In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer is published herewith:
Legal department
Plot No. 112, Sector – 44, Gurgoan – 122003
Email: grievance@shopclues.com.
Source: http://www.shopclues.com/user-agreement.html
Dear ShopClues Team,
I have ordered a TV from your app wide order no.215780341 which was delivered yesterday on 03.12.2024. I have unboxed tv in presence of your technician which found broken. Which is very disappointing. I would like to cancel my order and require refund in source mode of payment. Your prompt action will be highly appreciated. Attaching invoice/photo/video of unboxing of TV for your ready reference.
I had also word with merchant who said he will only replaced internal parts which is not acceptable. I had paid for new TV hence required new one only else refund will be a first priority.
Its height that there no customer care support on ShopClues.