How is a ‘dispute’ resolved ?
Whenever there is a disagreement relating to any transaction, the users can write to grievance@shopclues.com in order to raise a dispute. Once a dispute is raised by either party, ShopClues.com shall try to mediate and the resolve the matter amicably.
18.7. Grievance Officer
In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer is published herewith:
Legal department
Plot No. 112, Sector – 44, Gurgoan – 122003
Email: grievance@shopclues.com.
Source: http://www.shopclues.com/user-agreement.html
I had ordered an item on02/09/17 no is 124831886 but till 17/09/17 it was not delivered to me I had send complain but now I have received a SMS that undelivered why .asking to aramex currier no reply
Why this type of from information ?
Why not delivery though after payment
Why refund is no made for your negligence
I ordered one hanuman chalisa locket but due to your unethical and unproffessional.approach u delivered me a sundepil hair remover in the pack of hanuman chalisa.
As discussed with gaurav I am not at all satisfied with the given resoulation given by gaurav and you people forcefully closed my complaint this is complete cheating and fraud over the call you don’t understand and listin and close my issue I informed earlier and again I informed you people that I got some thing els not same product then how come you said that you deliverd the right product and Why your courier people informed there team saying that customer has recived the product from courier office and Why your courier boy signed my signature on reciving a day before yesturday I recived many calls from Bluedart team to confirm the delivery and over the call your courier boy confined that he signature behalf of customer.
Would request you to please share the proof of delivery.
And I am going to file a complaint in consumer court.
Please note my name is shamim chand is my nick name.
I Have Ordered The Product With Shop Clues XPRESS BEES,Sent Me The Message “Delivery Successful” But Still Iam Waiting For Delivery The Courier Services Which You Have Selected For My City “Aurangabad-Maharashtra” Is XPRESS BEES,Is Worst & Pathatic In Services
Since Last 20 Days They Are Unable To Deliver My Parcel
Order No:146118434
I have rec’d o. Cod basis a combo items of three :usb led lights 2 nos and one usb led fan. Lights are working but the usb fan not working as on the date of delivery I.e 21.6.18. I want replacement.
KINDLY NOTE THIS IS A FRAUD AS MONEY WAS TRANSFERRED WITHOUT MY KNOWLEDGE OF RS 8690 ORDER NO 107389142071 ON 23JUNE 2018
AND RS 249 ORDER NO 107389144279 ON 23 JUNE 2018 ,
KINDLY HELP ME TO TRACE THE BENEFICIARY AND DETAILS FROM YOUR PART .
Thanks/Regards
INDERPAL SINGH CHAWLA
JS LIGHT & ELECTRICALS / PRABHU ELECTRIC COMPANY
,OPP- POWER HOUSE GATE
JAMALPUR, LUDHIANA
M-9815283678,0161-5071494
Order deliverd my address. ok. But courier boy is cod money taking 190.00 not 186.00 why ? Me asking cash load 4 rupaye in my shopclues account . He said i have not cash load system and not chang rupaye so I’m not returning your 4 rupaye. I’m always ordered Amazon and flipkart they have always cash load system and not loss my money any time but my shopclues purchasing experience very bad . Very very bad.
Order no. 161719763 deliverd my address. ok. But courier boy is cod money taking 190.00 not 186.00 why ? Me asking cash load 4 rupaye in my shopclues account . He said i have not cash load system and not chang rupaye so I’m not returning your 4 rupaye. I’m always ordered Amazon and flipkart they have always cash load system and not loss my money any time but my shopclues purchasing experience very bad . Very very bad.
hello sir i am order space man with remote controll sensor .. helicopter but seller send me notvworking non remote controll bheem toy.. but i dont know why shopclues reject my request.. seller confessed on call and whats app message .. he send me different item those not working.. seller told me.. he not have same product thats why he sending me different item.. please help me sir.. please return this item.. if you not helping me than i will go through consumer forum..
order id – 163991891
mobile – 8851861596
name – himanshu kumar
Hi My concern is pending since January 2019 and you grievance officer also not responding to me could you please look into issue. I have escalated one ticket to grievance officer
Ticket id: 1853416, issue is that i want to change my bank account detail on my seller account please look into this and please explain what does it take for grievance officer to not to respond since Jan
Dear
My name is Namita I have returned my order on 12 Apr 2019 but still I didn’t received my refund amount .as per your executive telecaller amount has been credited in my account but still not received..I have also send my updated bank statement on your support email id my order I’d is 171942083 & 171523533. Pls help to refund my amount.your telecaller is saying that I have transferred from my side if you haven’t received I am not responsible. Pls help me with logical answer.
Dear.
Sir/Madam,
I like to inform you that I am not able to login to my existing shopclues account by my mobile number 9435430114 as because otp is not coming in my phone number. Kindly look into the matter positively.
Sent: Tuesday, November 12, 2019 1:23 PM
To: Shopclues Helpdesk ; info@shopclues.com; grievance@shopclues.com; Shah, Jiger ; shah.m.jiger@gmail.com
Subject: ESCALATION – CONUMER FORUM COMPLAINT RAISED – Return requested for ShopClues order 179017783 [#9291321] – [External Email]
Ticket Number : 9291319
Order Id : 179017784
Reason for Return : Wrong Color
Comments: Black color jeans missing. all 3 blue color jeans delivered
Ticket Number : 9291321
Order Id : 179017783
Reason for Return : Wrong Color
Comments: 2 Blue jeans of same color delivered
You guys deliver incorrect products and then claim no return will be accepted
I am NOT at all happy with the products delivered…
Kindly arrange the refund of both the orders as soon as possible
I don’t care if you take your product back or not
I need my money back
Shah
I have ordered 2 piece of anti Theft anti lost alarm but I receive only one. Price of both products is deducted from my account. No one hears my compliment. My advice toeveryone don’t shop anyone on shopcluse.
sir, aap ka staff mr. dayasankar mishra mera mobile number pe phone karke bol rahahe ke mera lottary laga aur mene rs. 820000 jita hu aur mera account se already rs. 98860 le liya hain ab main kya karu. mere ko mera paisa bapas diladijiye please
Thiscmy 2nfv complain on same subect…0n 1204 2020 when I CONTACTED THE CUSTOMER CARE PICK UO BY *9170016 9095…THAT MAN IS CHEATER HEBHASVANOTHER MOBIL NO *9189227661038 Another one mobi with mobile no *9168789525150
THEY LOOTED 19999 TROM MY CREDI CARD THEY WANTE D TO LOOT MORE BUT MISSION FAILS
YOU ARE A REPUTED ONLINE MECHENT HAVE SUCH 420 PERSON HOW YOU CAN RELAY … THEIR Intrigraty is doubtful
..THEY TRANSFERED MYLOOTED AMOUNT TRANSEFERED TO PHONE OE I AM A POOR PENSIONER SO
GREATFUL TO YOU IFYOU DO JUSTIC..since they are your employye
What is the current status of my order? It’s more than a month since ordered, no response no updates, it’s absolute ridiculous.
Order No:184813039
Sir
I have been order online Exide 150 ah baatery on 28/05/2020(which transaction made by Bandhan bank ATM cardRs.13800/ on 28/5/2020;)
Inform me delivery me 06/06/2020
(Order no. 185175773 on )289/05/2020but not reach battery that time . So request you cancel my order. on 07/06/2020 and refund my money as early as possible but till now no response yr company.pls refund my money in my account as early as possible. I have been already inform consumer forums on 20/6/2020 docket no 2067076.
Sir,
I have ordered for scotch brite hand glouses medium size and I was shocked to see different item of different company and when I wrote to the customer care they say that its is non returnable. Is this the way you do service. Doing all nonsense things. Taking order of one company and redirecting to another company product. I want it to be returned and refund my amount.
The product I ordered was “Home Gym Fitness Kit by SPORTO Fitness 30 KG Combo rubber set.” As the name suggests, I had ordered for rubber weights, however I got delivery for PVC weights.
The product delivered was not in a good condition. Meaning, the outer packaging was totally worn out and wet. I had to throw out that package literally as it was so dirty and I cannot take the risk of keeping it due to COVID pandemic.
The product inside the package was damaged because it was wet. Weighing plates have dents and cracks at few spots. This product is so cheap, that the weights are filled with sand inside it (which I can see from the cracked portion of weight). The set is missing one item and rod quality is not at all good. Threading on rods slips the plate off.
I has raised a replacement/return/refund request (10204288) as well on the same day of delivery (16th July 2020), however ShopClues have not taken any action (at-least I don’t see any as it is not customer visible).
This is such a poor customer service I have experience by any company ever.
I need my issue to get resolved.
Order Id – 188415271
Date – 29 Aug 2020 8:45 pm
Query – Product Quality
Comment – The products are defective. The charger takes ages for a mobile phone to charge and one of the earphones one side is unoperational. Hence, now its not only about receiving a different brand products, but also about defective products. Hence, please arrange for a return pick up and refund the amount. I received a call from Dev ( Customer Service Executive) who admitted that the products may not be of the same brand i.e. I told him that the earphones received are not of the same brand as shown in the description and the charger too. I also told him about the earphones being defective. The mobile charges defect of being extremely slow in charging a mobile phone is what I noticed subsequent to talking to him. Nevertheless, he kept saying that whichever brand is available will be sent to you and S6 is a Samsung brand, which is mentioned in the description; however, Samsung is not mentioned in it to which I said in that case, atleast S6 should be mentioned on the product or S6 earphones shouldn’t be mentioned in the description at the first place. He then kept saying the same thing that the return will remain rejected. Amidst the conversation, he did say that he will escalate the case. Although, he said he would not be in a position to assure that the status will change from ‘Returns rejected’ to ‘Returns approved’. I then asked for the contact details of the Grievance Officer to which he flipped his words back to saying that the status of ‘Returns rejected’ won’t change. I still was telling him that how can this be the case? When you have not delivered the products as per the description and still denying to take it back, inspite of it being defective to which he abruptly disconnected the call. I have raised many complaints by selecting the wrong product delivered option in the complaints section. But, Shopclues keeps closing the complaints stating that they have got in touch with the merchant and their courier partner i.e. Blue Dart and they have carried all the quality checks and the products were delivered in a sealed pack. If this was the case, then how come, when I raised the first complaint yesterday noon at 1535 hours, within 4 minutes the status of the complaint changed from ‘Return request under review’ to ‘Return rejected’. This means that within those 4 minutes Shopclues not only contacted the seller, but also Blue Dart, which is not possible. Hence, it is obvious that the system of Shopclues is designed in such a manner that it cheats and deceives the customer. I believe, Shopclues is by the seller’s end, as they know that they are big time cheaters and in that bargain, they just are concerned about earning profits and not resolving the customers’ genuine issues. This is noticeable by the way the rejected my returns complaint when I clearly stated that I have received different products from what was mentioned in the description of the products and later when I checked, the products are defective too. Hence, raised the latest one under product quality. I want strict actions to be taken against the seller and Dev and my money to be refunded at the earliest.