Back-tracking from releasing the sanctioned loan to consumer by a bank amounts to unfair trade practice, a consumer court has said while directing ICICI bank to pay a compensation of Rs 1.46 lakh to an Air Force personnel for resorting to such act.
“The conduct of the bank makes out a case of unfair trade practice, mal-practice, arbitrariness and gross deficiency in service on its part who even during inquiry proceedings failed to place on record the decision of the competent authority that the loan sanctioned to the complainant was not to be released,” the West Delhi District Consumer
Forum said.
The Forum passed the order on a petition by Air Force Wing Commander Brij Mohan Tyagi seeking refund of Rs 1.46 lakh which he had to pay to the housing society for delay in payment due to bank’s failure to release the sanctioned loan.
Granting relief to Tyagi, the Forum also imposed a cost of Rs 10,000 on the bank for not informing him that the sanctioned loan amount would not be disbursed causing him to incur financial loss.
“At the very outset, we would like to observe that this case is an example of unfair trade practices, mal-practices resorted to by the bank.
“One fails to understand that when the loan was admittedly sanctioned to the complainant (in 2007) and he was even re-assured vide regret letter (in 2008), why ICICI bank failed to release the sanctioned amount,” the Forum said.
Tyagi purchased a flat from Khusboo Co-op Group Housing Society in Gurgaon for Rs 25 lakh.
The officer paid Rs three lakh in advance and the rest of the payment was to be made by the ICICI bank but it did not disburse the amount even after sanctioning the loan following which he moved the Forum for relief.
source: http://www.business-standard.com/india/news/not-releasing-sanctioned-loan-by-bank-is-unfair-trade-practice/106500/on
Dell India gets notice for over-pricing products
New Delhi, Aug 2 (IANS) Computer major Dell India has been issued notice by a district consumer court here for allegedly over-pricing products and supplying a faulty laptop to a customer.
A consumer court in Shalimar Bagh, while issuing notice to Dell India earlier this week, asked the firm to file its response by Dec 21, the next date of hearing.
The court was hearing the plea of Archer Softech Pvt Ltd through its advocate Ankur Raheja, who alleged that the Dell Inspiron 6400 laptop it bought for Rs.69,164 turned out to be faulty. He also said that the company was not ready to replace or repair the product.
‘Except the hard-disk and processor (which are of Toshiba and Intel make, respectively), almost each and every part has either been replaced or is not functioning properly due to manufacturing defects and poor quality of spares supplied for the laptop,’ Raheja told IANS.
He added that his client had to run form pillar to post to get spare parts for the laptop and its servicing, which also resulted in loss of business. He has demanded that the company return the amount paid by the consumer for the laptop and a compensation of Rs.400,000.
The complainant also alleged that Dell is over-pricing its products, charging consumers much more than the maximum retail price (MRP).
‘There is no doubt that Dell India’s aim is not just profit but extraordinary profit by exploiting Indian customers. That is why the prices for laptops and especially parts are always charged on the higher side in India,’ Raheja said in the complaint.
He said that the company had charged much more than the MRP for a battery. The cost of the battery, printed on the box, was Rs.2,100 but the company charged Rs.5,152, he alleged.
‘We have contacted the company on many occasions but lame excuses were provided by the irresponsible staff. And on some occasions, no response was received,’ Raheja said.
@ Copyright 2009 Indo Asian News Service
High Technologies Solutions – SAP courses
High Technologies Solutions, 17, Kapil Vihar, 2nd Floor, Main Road, Pitam Pura, New Delhi – 110034
AND Head Office at N-18, Kalkaji, New Delhi -10019
Six students joined the SAP course in the year 2008. Complaint is as follows:
1.That we joined your Institute at Pitampura Centre for course in SAP in the year 2008 starting in the months of February, July and August 2008, some of us even left our existing jobs, as they were promised 100% job guarantee.
2.That at the time of admission, it was claimed that HTS Institute is one of the top SAP education Institutes in Delhi, duly recognized by SAP, Germany having best faculty and 100% job placement guarantee. Further, it was also promised that we would be provided training in company projects, case studies and interview preparations.
3.That during the course, it was discovered that HTS Institute does not have licences from SAP to conduct such course, therefore the certificate issued at the end of the course in the month of October 2008 just mentions ERP and not SAP, (though we had enrolled for SAP course that was clearly mentioned in the course receipt and brochure). Further, Course was never completed either and all was complained to the Institute head, but still without completing the course HTS Institute issued the certificates with a promise to provide extra classes including practicals on original software and further training in company projects, case studies and interview preparations, but nothing of sort happened.
4.That further, due to lack of licences from SAP, the pirated versions that are available on all of the machines in Computer Lab have many inbuilt restrictions, which never allowed us to practice all the functions of the software and thereby gain complete knowledge on the subject.
5.That further HTS Institute failed to keep up the promise of job placement, as no such opportunity has been provided to any of us till date, except for issuing fake offer letter and fake salary slip to some of us, but infact such false certificates cannot help the students when they never added more than 25% of required knowledge at HTS Institute also due to incompetent faculty.
6.Though on one hand Institute is blaming Global Scenario for the same but on the other hand it is continuing issue of false advertisement claiming 100% job placements, as issued in ASCENT – TOI dated 5 November 2008, with a mala–fide intention of enrolling more students.
7.That the faculty employed by the Institute was of poor quality. As per our information, HTS Institute’s faculty member does not have proper qualifications for training in SAP and further Institute has employed single faculty member in SAP at their Pitam Pura centre, who teaches all the SAP functional modules, though at the time of admission they had committed to us that classes will be taken by trainer who would be from industry & specialized in your module only, but it was not the case and that is why he never had enough time for individual student. Though at the time of admission it was committed that trainer will provide one hour practical after every one hour theory class. But in reality, we were made to sit in practical lab without any theory class. And the trainer used to give at the most 10-15 minutes to each student.
8.That the certificates issued to us does not mention the Date of issue, Ref no & Certificate no for the reasons best known to your esteemed Institute.
9.That due to poor quality of faculty coupled with pirated softwares run on Institute’s machines has resulted in irreparable harm to my clients, as they are failing miserably in the Interviews they are applying for, through various advertisements at their own.
10.That Institute has been served with a Legal Notice and has been directed to refund the fees paid by my us within 15 days of receipt of the notice, further compensate us for keeping unemployed at Rs 25,000 per month till we undergo SAP or some other course from some other reputed Institute and find a suitable job, failing which HTS Institute would be liable for all the costs and consequences thereto, including compensation for Deficiency In Service, Unfair Trade Practices, Harassment and Mental Agony and legal proceeding in a court of appropriate jurisdiction.