STEP 1
Queries, Request or Complaint Redressal
Please visit ‘Get Support’, where you will find some quick answers to your queries. If your query still remains unanswered, please do call us or send us an email through www.axisbank.com/support.
You will receive a Service Request Number when you call us or email us (as a response to your email). Please ensure that you keep the Service Request Number with you for records.
To know the status of your existing complaint, you can call us on 18004190068
STEP 2
Write to the Nodal Officer
We aim to resolve all queries or complaints at the first point of contact. In case you are not satisfied with the response from our Customer Support Team, you could write to the Nodal Officer. You can write to the Nodal officer by filling in the form below. Please keep your Service Request Number handy.
Click here to send an email to the Nodal Officer
OR
Click here to download the Grievance Form and send it to the address mentioned on it.
STEP 3
Write to the Principal Nodal Officer
As per RBI guidelines & the Banking Ombudsman Scheme, our PNO is appointed to address your grievance if you are not satisfied with the response from our PNO. You can write to the Principal Nodal Officer by filling in the form below. Please mention your Service Request Number in your email.
Click here to send an email to the Principal Nodal Officer
OR
Click here to download the Complaint Form for Principal Nodal Officer and send it to the address mentioned on it.
Please note that for security reasons, emails received from un-registered email IDs will not be responded to. If you are not an Axis Bank customer, you can get a Service Request Number only by calling us on our toll-free numbers.
Note:
If after having followed Steps 1 and 2 your issue remains unresolved, you may directly approach the Banking Ombudsman for redressal… click here fro more on Banking Ombudsman and the relevant Jurisdiction !
Source: http://www.axisbank.com/complaints-and-grievance-redressal.aspx
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