Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr Chinnappa Karumbaiah Kuppanda
Flipkart Internet Private Limited
Ozone Manay Tech Park, #56/18 & 55/09, 7th floor,
Garvebhavipalya, Hosur Road, Bangalore- 560068.
Karnataka, India
Phone: +91- 080-49083910
Email: grievance.officer [@] flipkart.com
Time: Mon to Sat (9:00 to 18:00)
Hi Team,
I have booked flight ticket on Nov 17th of Vistara using Flipkart (Booking ID FF20111710441769). Then after 3-4 days, I got the auto generated call of flight cancellation from Vistara, even then I didn’t get any update, any cancellation message from flipkart on this. After communicating with Vistara, It is being confirmed that the amount has already been refunded to Flipkart. Since then I am continuously following up with your team using calls, e-mails, but the response is pathetic. The customer care puts my calls on hold for a long-long time and commits that the issue will be taken care on priority and amount will come in 24 hrs. Today it’s been more than one month, I still did not get my money back. I am completely frustrated with Flipkat and it’s disgusting process. The amount is huge and important for me.
The payment medium was Credit card and the due date has already been reached. Bank is applying penalty and I don’t know who is going to compensate it?
I would prefer you to take this on priority and resolve it ASAP. Let me know in case of any details required.
Order ID OD120420014824267000
Flipkart cheats me a lot. I had a different delivery instead of the mobile I ordered. No response to customer service no matter how many times.Flipkart does not place an order. It does a lot of harm to customers.Still one becomes almost month. retwet
They have same standards, even I am being cheated by Flipkart, not even responding to my mails, FB and Twitter, hats off to their this cheap approach, don’t know how gthe hell top officers are justifying their destination or salary
Iam facing exaclty the same issue
I am also facing the same issue Indigo has refunded the amount to Flipkart in September 2020 ,since then I am behind Flipkart travel desk but they have not refunded my money till date..
Hopeless customer care services I would never ever recommend anyone to book a flight through Flipkart.
facing the same issue did your problem resolved?
Dear Sir,
I am purchase flipkart perfect home TV unit on 30.12.2020, installation team will come on 01.01.2021,
that times TV unit back side heavy damage technician fixing to go you raised replacement request.
Many times replacement request raised but still now issue not resolved, technician will come my home every time told replaced you unit. but request rejected. WHY? issue not resolved.
i am very very mentally depressed. please do the needful
Regards
Kaliappan
OD120678806784148000 I had asked for soft Toy Minnie mouse but I received empty box and that too size of the box was also very small. Need it tomorrow as my daughter’s birthday is there tomorrow and I had to gift her.
Booking ID: FF2010319849975.
I’ve followed up a lot of Calls & email but still there is no resolution getting from Flipkart Travel. Also I don’t know Is there any senior or high authority involving or not because this is a very shameless process as I saw.
Always Flipkart Travel team came with excuses & apologies but there is no resolution, even they given commitment that also not followed (call back). It’s been 2 month over with same process.
I don’t know, Is the below Flipkart Travel team members only role to write email or create incidents or they really doing the process on proprare way. Past 2 month I’ve communicated with below members & incident.
@Harwinder Singh @Virendar Sharma @Anuj Thakur @Serline @Chirag @Kamal etc..
IN2012271812267659833
I’m really fading away with Flipkart Travel service & process. I feel your backend team has Irresponsibility & 3rd class service . As multiple times raised the incident for resolution but not even single time connected with me or any king of mail.
Hi Sir /Madam,
Why you open this site, Is this site only for showcase or formality maintain. We clearly understood that you support to Flipkart. Because I didn’t see any reply from your end on any one of conversion/request.
So Request to all of my friends ,don’t log any complain/request here , nothing will happen in this site been observed past 2-3 month no response or reply from anyone.
Seems this is a fake site & taking users data. And Finally I can say Flipkart is a Cheater & Fraud service, I didn’t see any where this type of shameless/nonsense customer service/support.
I have ordered Vivo V20 pro mobile on 2nd December. I received mobile on 7th but wrong product (Realme mobile) then I have raised complaint on same day. Then the return process was stated. Around 16th a pick up person came to pic wrongly delivered product but he refused to pic that because it was Realme mobile. Actually that pick up person don’t aware(Flipkart didn’t share information about wrong product) of reason for returning the mobile.
Then Flipkart agent has closed that issue and reopened on 18th December. They have given last day for pick up is 26th. On 26th I found that also canceled automatically.
Again i contacted Flipkart on this issue then flipkart made refund request on 27th but still the pickup is not happen because the pickup person don’t have information that i received Realme C12 mobile. Please inform this to whishmaster.
I have not sealed(Opened) Realme product box. I have shared IMEI number for that mobile to Flipkart then they approved return process.
Very bad experience I am facing from flipkart. They are not able to give proper information to Pickup team.
Order id- OD220375586273031000
Hi
Order ID OD120557119138638000, Above product oderdered on 23rd Dec / Delivered on 4th Jan 2021
As per order Its Pre assembled chair, but received without assembled. Even its showing as assembled chair in tracking ID
Call center executives are denying it. Trying to contact2 hours no proper response from Sr Executive Mr Nagendra ……..almost on call for 1hrs. This is careless attitude of call centre executives and managers.
Send the person for Installation./ Assembly of the chair
I have ordered kichen sets of 16 jars-250ml having steel cap but the item supplied having plastic cap instead of steel
My ordered ID 220608324286579000
I have ordered OD12065986951485000 Boat airdrops 402. I have received a used & old product. There was no seal on the box. It seems the reused product has been delivered. The package was not properly. The seller has denied refunding my money. I have tried to contact Flipkart so many times. They have asked me to wait three days. Very bad experience I am facing from Flipkart. They are not able to give proper information to the Pickup team & resolution. So my fault is only that I have ordered on Flipkart.
Thanks for your very cheap service. You have harassed me for 7 months. This is not just a mistake or blunder, this is a very big scam which is doing by your seller with the help of Flipkart. And main thing is that this scam is continuing till now as your seller is selling hundreds of expired star rating products to customers by saying fresh products in full amount. I will also raise this scam in media and BEE(Govt. Of India).
I waited for seven months to resolve this issue by doing hundreds of call and thousands of mails. Now its your turn to face same thing as fraud is done by you. I have never used this product properly but I paid Rs. 24999 for product, Rs. 1600 for installation, Rs. 2500 for electrical wiring, Rs. 1500 for masonry & painting works, Rs. 2500 for Voltage stabilizer & Rs. 750 for AC stand.
Regarding the captioned subject I had contacted Flipkart moreover 5times, after several conversations Flipkart customer support taken my problem on hand and promised me to resolve the same.
As per my order history I was promised delivery by 19th December 2020,
BUT VERY SORRY,
TILL DATE I HAD NOT RECEIVED THE DELIVERY OF THE SSID ORDER.
AFTER PAYING THE FULL PAYMENT AGAINST THE ORDER IN ADVANCE, SUFFERING SUCH HARASSMENT IS UNBEARABLE.
I REQUEST YOU TO EITHER DELIVER THE ORDER OR ARRANGE REFUND.
Hope your prompt positive response in the matter,
Shailesh K Dixit -What’s App calling only -9825009103
The conversation was for my order no OD220374665580641000
I placed an order of Redmi Note 8 on 23rd of July and the order was delivered to me on 31st of July, 2020. After few months I found out that the product was faulty and had serious battery issues (Auto power off and freezing of the charge after 80℅) Also when I visited the Service Centre they said the product was already bought by a customer in Maharashtra on 14th of February (I am from Assam) and was replaced because of the same issue. The Flipkart team changed IME no. and sold the faulty product to me. But somehow the box had the seal intact. (I don’t know if MI did the fraud or Flipkart) So I requested for a return on 15th of December, 2020. I have called the customer service for more than hundred times now, the employees have a terrible way of dealing with the customers, sometimes they don’t receive calls, some put the call on hold for almost an hour, some are extremely rude. In short they do nothing to solve the issue. My request has been rejected for more than 3 times now and I have to go through the same procedure again and again which takes a lot of time. It’s almost a month now. I called the MI Customer Service and they told that the product warranty has been expired as the Company sold the product in the month of February and the warranty on the battery is already over. (The warranty period is 6 months.)
So it is clear that Flipkart sold the detective product to it’s customer and now isn’t taking responsibility for their actions. MI Service Centre said that they aren’t aware of the replacement of the product (that was sold by them in Feb) which means that Flipkart forged the MI seal illegally and sold it. Now they are just making us wait, they don’t forward their call to their higher authority and do absolutely nothing to solve this issue.
Flipkart is a terrible place to shop for.
Third grade service and policies. Nothing in interest of the customers cover their policies. Even the Grievance office doesn’t respond. I have thought of handling this matter legally. I shall seek legal help.
Booking id : FF20110910150752
Flight – BLR to VNS
I had received the partial refund amount of Rs 2507. But I asked for full refund.
I’ve been cheated by flipkart customer care. I’ve been given the fraudulent no. when I asked for Go Air help line no. by flipkart customer support associate over the phone call. Please listen the full voice recording of the the filpkart customer support associate over this incident id – IN2011221332322188909.
After that I called that scammer no. +91 98834 86578 and I shared the PNR no with them. Because of this reason I had to cancel my flight ticket.
As a token of apology I asked flipkart to refund the full amount.
I called customer support many times but they are not able to resolve this. Not even I’m getting any call or mail from backend team.
Two folks whom I connected with multiple times and these people are giving me fake promises every time.
1) Senior customer support associate – Rajan
2) Backend team – Jaspartap Singh
I booked my flight ticket for SURAT to KOLKATA on spice jet through Flipkart travel. But unfortunately the flight was cancelled and my tickets were cancelled by airlines and full refund has already been given to flipkart travel. I requested to cancel my ticket on Flipkart travel on 24th Dec but still now it is showing cancellation pending. I have called customer care so many times but every time I am assured that you Will be given a resolution with in 24 to 48 hours. But
Its almost 20 days and i am not getting any response .
Booking Id: FF20121311136995
Dear Team,
One months back bought a Room heater. Within 10 days it is not working. Trying so many times to call customer care, sent a mail, and also try to connect your grievance no but not get any response. We are facing very troubling without this product. After season lapes what will be use of room heater. Kindly cancel my product and refund my amount.
Kindly look into it on priority.
Order I’d :- OD120430321577250000
nvoice Number # FAB1FU2101506595
Mob no :- 6366539414
Waiting for the proper resolution.
orde ID – OD1206031971327390000
I have ordered Morphy Richards Daisy 1000W Dry Iron (white) through spending 1rs + 898 super coins. but flipkart unable to deliver this order, and flipkart cancelled this order, this is 3rd time when flipkart do this, this tends to waste my lot of time and management. i request to deliver my order with panalty as it was promised by flipkart. there is no customer support i got, they always try to make fool to the customers. one time customer support kept my phone on hold which is ridiculous experience through flipkart customer care support.
here i am attaching older order detail also.
order ID OD120136449882844000 – Realme Narzo 20 Pro (Black Ninja, 64GB)
this order also was cancelled by flipkart, i used my phonepe coupon worth rs 500 for purchase, but flipkart cancelled my order and also consume (dissolve) my 500rs coupon, i need that 500rs as panalty of this.
Order ID – OD119354793647220000 – Morenzosmart Back Cover for Motorola Moto G5 Plus (multicolor).
this order also cancelled by flipkart, I purchased this in offer time, flipkart cancelled this and tolled me to purchase it again where as price for the same product was become higher than offer time, i need panalty for rupees 50 for this (which is the approx amount of difference in price)
thanking you
I ordered from flipkart and they promise date 12 january u will get product but now they said 14 january again they said 18 january. It’s a horrible and pathetic service provide by flipkart. Customer care executive telling me different different things whenever I call.
Hi Team,
I ordered On & On Hair Oil (Quantity-2) and in place of Oil i received Face Cream (Quantity-2). On same day i placed return request of order OD120560073863526000. Flipkart executive came and took the product from my home and eventually he updated that he received only 1 quantity of product but he took 2 quantity of same product. When i received same message on my phone i straight away called Flipkart customer and they asked me to wait for atleast 24 Hours for status update but the situation was same. Since then i am keep on following up with support team but i am getting no response from them.
This kind of service they are providing.
At first they delivered wrong product and when i put return request they entered only one quantity in their system.
Hi Friends
Please dont book any ticket through flipkart travel team this is the worst team i faced till now in my life.
filled with wasste and worst guys who doesnot know how to close tickets.
since 4 months iam facing with my refund.
Flipkart Do you know some seller is selling unauthorised food products and not authorised for sale in india,
Brand are mentioned below
Haribo,Heinz,Lindt, davidoff, Nescafe,&lots of brand , please take action against unauthorised seller which have not actual offical invoice ..
Such a worst service provided by flipkart….I hv placed 3 orders on 15th Jan 2021 all 3 orders were any 2 deliver on 22 or 25th f Jan but flipkart without my consent has cancelled all 3 orders stating my number is not reachable. If I m not wrong we also do provide our address n alternate numbers to reach but flipkart never tried to do that, when clld customer service, they say that they have reached my num which was not reachable. My num reg is different, I hv my address updated, there was no notification r email sent any the undelivered shipment, they have directly cancelled d shipment. Customer support team gvs such bullshit answer when reached, there was no explanation provided when asked. Such a worst experience ever had. Flipkart thinks there is no other ecommerce sites where we can purchase. Ll never again buy anything on flipkart and ll recommend my friends n family also not to buy anything on flipkart
Sir, my order # OD120805538219248000 booked on 21st Jan-2021 it is confirmed and showing expected deliver on 24-Jan, after this Flipkart people calling for cancellation of order because of logistics person not responding. we are already paid amount and waiting for product.
Sir mene apni complent consumer court me registerd karbai jiska complaint no.2526512 he
I was order moto fusion one mobile on flipkart on exchange offer price of 4400 Rs.but on delivery time ekart executive told that 1600 rupees discount deducted due to display fault. But there is not fault in display.after that I ask him for pending amount paid through card but executive said that he have not swipe machine .Is it right ??.
This is flipkart service??
After all I call to customer care and told all story to customer care.but they have not any solution for this .I request them for order cancel.but they have put my call on hold and cut my call. I just want my amount return in my account which I paid to flipkart.and I advise to all that don’t purchase and shipping on flipkart .This is fraud sight
My issue No. 21012311024374849181 has not been resolved. I had ordered PS4 CD of Marvel Spiderman: Miles Morales for a prepaid amount of Rs 3175. However, I received an e-coupon instead of PS4 CD. I’ve registered a complaint with Flipkart representative & I was promised a refund. Later on, I was told that the PS4 CD will be delivered to me. However, it was not delivered. Again when I registered a complaint, I was told that PS4 CD will be delivered to me by Jan 7th. However, it didn’t happen and instead I received a SMS that PS4 CD will be delivered by Jan 13th. I kept on waiting but didn’t receive the same. I again lodged a complaint & I was told that they are trying to resolve the issue. Today I received a call that no replacement will be made. When I requested for the refund, I was told that no refund can be made. Pls look into this issue of cheating & customer harassment.
Issue related to My Order ID: OD120543220669534000 has not been resolved. I had ordered PS4 CD of Marvel Spiderman: Miles Morales for a prepaid amount of Rs 3175. However, I received an e-coupon instead of PS4 CD. I’ve registered a complaint with Flipkart representative & I was promised a refund. Later on, I was told that the PS4 CD will be delivered to me. However, it was not delivered. Again when I registered a complaint, I was told that PS4 CD will be delivered to me by Jan 7th. However, it didn’t happen and instead I received a SMS that PS4 CD will be delivered by Jan 13th. I kept on waiting but didn’t receive the same. I again lodged a complaint & I was told that they are trying to resolve the issue. Today, on Jan 27, 2001, I received a call that no replacement will be made. When I requested for the refund, I was told that no refund can be made. Pls look into this issue of cheating & customer harassment.
I have received a wrong product – a cheap Chinese watch instead of samsung galaxy watch 46 mm LTE. I ve paid about Rs18,0000 for the same. I requested for refund/replacement. I have given all the necessary documents, photos of product I received along with consent for filing fir on my behalf. Yesterday I got message and mail from Flipkart that replacement is accepted. Now it says that replacement is cancelled. I need refund/replacement at the earliest.
Order ID OD120722038203050000
same issue i am also having
What’s going on …I have two times raised refund request regarding my defective product but every time you called me and phone put on hold for long time and suddenly received message that we will contact you tomorrow…what the hell team…I am really frustrated your product still not received any resolution ..I request to you please process my refund otherwise have no option to raise concern in senior authority..I don’t want any exchange now refund my amount …Order Id # OD120790730399480000
Flipkart’s new sifey business is now a days to cheat customer specially who buys high ranged products like furnitures or smart gadgets etc.
I have purchased one wooden bookshelves with sliding glass and I am shocked to see
1 Flipkart simply follows thier technician teams wording and those technicians are simply making wrong report and not seeing the real problem
2 Customer support team are just as the showoff to pamper customer but not doing any actual task to help in resolution
3 Sellers are saying no only for any problem reported and deny the replacement or refund
Same thing happened to me too. I ordered that on 25th Dec , now they’re saying it’s cancelled. I don’t know hiw