Contact the Grievance Officer
This page is published and shall be construed in accordance with the provisions of Rule 3(11) of the Information Technology (Intermediaries Guidelines) Rules, 2011 (“IT Rules”) that requires publishing the name of the Grievance Officer and his/her contact details on the website, such that users or any victim who suffers as a result of a violation of Rule 3 (outlined in our Privacy Policy and Terms of Use) by any other person, can notify their complaints to us.
Further, as per Rule 3(4) of the IT Rules, the Grievance Officer shall acknowledge or respond to Your communication of violation of Rule 3, by any other person, within 36 (thirty six) hours, and the complaints shall be redressed within 1 (one) month from the date of receipt of the complaint.
Accordingly, the Grievance Officer for the purpose of Your personal sensitive information as governed by the Privacy Policy is:
Name: Mr. Deepesh Singh
In the event You have any complaints or concerns with respect to the website or our services, please contact :
Name: Mr. Rounak Siriah
To register your grievance, click here.
source: https://www.pepperfry.com/grievance_redressal.html
CAN’T FIND WHAT YOU ARE LOOKING FOR?
Email: cs@pepperfry.com
Talk: (10AM – 9PM) 022-6157-6157
This is with regards to non delivery of a product ordered online at Pepper Fry.com I had ordered the product on 29th September 2013 and it was supposed to be delivered by 17th October 2013. The payment has already been made on the same day of the order. However, Till date, there is no intimation on when the delivery is going to be done despite repeated requests from my end. They just keep asking for 48 hrs time every time i ask them for the status of the delivery. This delay has caused lot of unnecessary tensions and disturbance. I wish to sue them for the trouble caused. Kindly guide regarding the same.
I ordered for soup bowls from pepperfry online shopping which charged me 650 rs but the printed MRP is 499. Please look into the matter as they are fooling the online customers.
I ordered for a Study table and a Chair on 11 October 2018 at PepperFry.com vide order number 304637321, though Study Table was delivered by 01 November 2018, but the Chair hasn’t been delivered till the latest date provided i.e. 09th November 2018.
On calling PepperFry.com customer care has assured delivery by 13 October 2018, i.e. after a month of it’s order. Though overall service is good, but PepperFry should try to deliver on time.
Sir, I have pre-paid for Yung 4 Seater Dining set in Mintwud(O.No:304746433) in the hope to present for a function on 23rd Nov 18. A defective old stock, luring in to “DIWALI”discount had been delivered to me with a longitudinal crack which cannot be Lapjointed on Table top. Evenafter many communications, it is not replaced wth a good one and now giving an option either to return or take Rs 1500 & broken set.Table top size is 700x1100x12mm and on one longside crack upto 700mm length which this top is to be replaced. Rubber wood costs USD 470/m3 in malaysia and INR 480/cft in India.Planing, assembly and polishing charge extra. Then why 1500 peanuts+ broken tabletop for me? After all these failed pupose period for a return you must pay me storage & occupancy Charges also if I go for this Choice. Hence this appears to be cheating, framed,luring a person with false offers and fraudulantly delivering the product with wrong intention which can cost & risk you if not resolved urgently. hope to close by Tuesdaythe 27th Nov 2018. Thanks. cc* directors.
Pepperfry Case Reference Number : PH-260119-0524.
Order Id: 304980986
I purchase a bed from pepperfry and cancelled the order because of delivery time of more than 3 weeks. Refunded amount is transferred to my pepperfry wallet instead of my original payment mode. As most of the items in your site like mattress, chair etc are available without GST no. So i am not be able to spend the amount 35854 . Soni request you to transfer the amount to my orignal payment mode.
This is about Pepperfry Order # 305030878-FN1731001-S-PM22495
I have received the defect product and raised a request for the return of this product but there is no proper response from the company side. I had called customer support but ended up having the worst experience. The account manager has no sense how to talk to a customer. I never expected this from your company.
1. I have received the defect product.
2. Account manager clearly mentioned on the call that they can’t guarantee on the quality of the product!
3. Very rude and unprofessional and behavior.
4. Account manager promised me, I will get a call within 48hrs but I did not receive any call from the company till today.
4. My Request has been resolved without my consent
This kind of behavior is unacceptable. Never had such a bad experience in my life with any company. Selling the product without giving quality assurance! Definitely, I am going to all social media platform and the legal advice to take further action. Worst customer experience.