Contact the Grievance Officer
This page is published and shall be construed in accordance with the provisions of Rule 3(11) of the Information Technology (Intermediaries Guidelines) Rules, 2011 (“IT Rules”) that requires publishing the name of the Grievance Officer and his/her contact details on the website, such that users or any victim who suffers as a result of a violation of Rule 3 (outlined in our Privacy Policy and Terms of Use) by any other person, can notify their complaints to us.
Further, as per Rule 3(4) of the IT Rules, the Grievance Officer shall acknowledge or respond to Your communication of violation of Rule 3, by any other person, within 36 (thirty six) hours, and the complaints shall be redressed within 1 (one) month from the date of receipt of the complaint.
Accordingly, the Grievance Officer for the purpose of Your personal sensitive information as governed by the Privacy Policy is:
Name: Mr. Deepesh Singh
In the event You have any complaints or concerns with respect to the website or our services, please contact :
Name: Mr. Rounak Siriah
To register your grievance, click here.
source: https://www.pepperfry.com/grievance_redressal.html
CAN’T FIND WHAT YOU ARE LOOKING FOR?
Email: cs@pepperfry.com
Talk: (10AM – 9PM) 022-6157-6157
This is with regards to non delivery of a product ordered online at Pepper Fry.com I had ordered the product on 29th September 2013 and it was supposed to be delivered by 17th October 2013. The payment has already been made on the same day of the order. However, Till date, there is no intimation on when the delivery is going to be done despite repeated requests from my end. They just keep asking for 48 hrs time every time i ask them for the status of the delivery. This delay has caused lot of unnecessary tensions and disturbance. I wish to sue them for the trouble caused. Kindly guide regarding the same.
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I ordered for soup bowls from pepperfry online shopping which charged me 650 rs but the printed MRP is 499. Please look into the matter as they are fooling the online customers.
I ordered for a Study table and a Chair on 11 October 2018 at PepperFry.com vide order number 304637321, though Study Table was delivered by 01 November 2018, but the Chair hasn’t been delivered till the latest date provided i.e. 09th November 2018.
On calling PepperFry.com customer care has assured delivery by 13 October 2018, i.e. after a month of it’s order. Though overall service is good, but PepperFry should try to deliver on time.
Sir, I have pre-paid for Yung 4 Seater Dining set in Mintwud(O.No:304746433) in the hope to present for a function on 23rd Nov 18. A defective old stock, luring in to “DIWALI”discount had been delivered to me with a longitudinal crack which cannot be Lapjointed on Table top. Evenafter many communications, it is not replaced wth a good one and now giving an option either to return or take Rs 1500 & broken set.Table top size is 700x1100x12mm and on one longside crack upto 700mm length which this top is to be replaced. Rubber wood costs USD 470/m3 in malaysia and INR 480/cft in India.Planing, assembly and polishing charge extra. Then why 1500 peanuts+ broken tabletop for me? After all these failed pupose period for a return you must pay me storage & occupancy Charges also if I go for this Choice. Hence this appears to be cheating, framed,luring a person with false offers and fraudulantly delivering the product with wrong intention which can cost & risk you if not resolved urgently. hope to close by Tuesdaythe 27th Nov 2018. Thanks. cc* directors.
Pepperfry Case Reference Number : PH-260119-0524.
Order Id: 304980986
I purchase a bed from pepperfry and cancelled the order because of delivery time of more than 3 weeks. Refunded amount is transferred to my pepperfry wallet instead of my original payment mode. As most of the items in your site like mattress, chair etc are available without GST no. So i am not be able to spend the amount 35854 . Soni request you to transfer the amount to my orignal payment mode.
This is about Pepperfry Order # 305030878-FN1731001-S-PM22495
I have received the defect product and raised a request for the return of this product but there is no proper response from the company side. I had called customer support but ended up having the worst experience. The account manager has no sense how to talk to a customer. I never expected this from your company.
1. I have received the defect product.
2. Account manager clearly mentioned on the call that they can’t guarantee on the quality of the product!
3. Very rude and unprofessional and behavior.
4. Account manager promised me, I will get a call within 48hrs but I did not receive any call from the company till today.
4. My Request has been resolved without my consent
This kind of behavior is unacceptable. Never had such a bad experience in my life with any company. Selling the product without giving quality assurance! Definitely, I am going to all social media platform and the legal advice to take further action. Worst customer experience.
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Order exhaust fan orient 300 mm 50 Watt But delivered 300 mm 72 watt why? customer money lose looted
Pepperfy , I have purchased Item TV Unit which is 29 thousand rupees the qulaity is not even 1000 Rupees fake people are from peperfry. Every time there must be chngein price and make sure that the prices is retained , all the offers are just a magic – Unfair services . I would request all the people not to buy from pepperfry. I am really want to spread into many people.
I am just so disgusted with your what can be best defined as fradulent service. All intentional lies resulting in mental and emotional harassment.
You guys sold and delivered to me 3 sets wardrobes (4+3+1) without checking for damages. Today from your Assembly Team i learnt that there are others who are suffering the same fate as me.
I WANT THIS RECTIFIED ASAP.
Dear Team,
Let us put an end to this pathetic circus.
Replace the entire lot of wardrobes – 4+3+1Doors from a vendor Pepperfry trusts and guarantees. The new lot has to be as close as it can be to what I had selected. You can run options past me for approval.
Let the exchange happen on the same day – the new lot comes in – is assembled and the damaged lot is dismantled and taken away.
I do not have the band with to deal anymore with the grief and stress this is causing.
Pepperfry as a Team has been totally irresponsible here and that has caused me enough mental and emotional trauma.
Thank you.
Regards,
Charu
Team,
I’m sharing how Pepper-fry fooling customers online. Not only they are misleading/misguiding people but also have way pathetic policies and rude staffs. I ordered a sofa cum bed just few days ago and they promised me to offer cashback money to my wallet which i can utilize for any next purchase, but when I called to customer agent he did not share any such details OR was not transparent at all. I landed up into a trouble by paying 29375/- rupees via. my credit card where they refused to give OR cancel my product. Wallet amount cannot be utilized 100% as you have to order many products and 25% of the wallet amount will be deducted.
I called customer agents twice and the way they treated cant be expressed in words. Also, I am not able to escalate it further as they have restricted all the access from the customers. No wonder why Amazon, Flipkart are leading in this area as they have a customer friendly policies. This matter should go to consumer forum as consumer have all rights to cancel the order.
Pepperfry denied to return my money and also said you can do whatever you want as a threat to me. Raise this bar till it reaches to every indian citizen as they are playing with customers money and charging loads of amount on products.
WR-300520-0070 for Pepperfry Purchase : 306255484-FN1611576-P-WH19573
ORDER ID 306255484
I have received the defect product and raised a request for the return of this product but there is no proper response from the company side. I had called customer support but ended up having no answer. I even sent multiple follow up mails but did not received the response.
I never expected this from your company.
This kind of behavior is unacceptable. Never had such a bad experience in my life with any company. Selling the product without giving quality assurance! Definitely, I am going to all social media platform and the legal advice to take further action. Worst customer experience.
ordered 1 study table and it delivered almost 20-25 days later and then waited for installation and called the Carpenter who was so arrogant and refused to come as having other work..
He was very abusive during call and also saying bad words to pappefry..
I called customer service officer and asked Papperfry not to send this Carpenter to my place bt the CS staff was so irritated and adamant to send only that guy who I won’t allow to come at my home. The CS staff was behaving very unprofessionaly and seems like not at all bothered any customer centricity or cared abt customer’s personal security. On asking for returning product he denied and for sending other carpenter he said PEPPEFRY HAS ONLY ONE CARPENTER. It is looking like Peppefry just trapped the customer then leave then struggling with either poor product or with extremely unprofessional post selling services.
The product is still lying at home without installation.
Having worst experience with Peppefry at 1st shopping only..