Grievance Officer
If you find any discrepancies or have any grievances in relation to the collection, storage, use, disclosure and transfer of Your Personal Information under this Privacy Policy or any terms of Snapdeal’s Terms of Use, Term of Sale and other terms and conditions or polices of any Snapdeal entity, please contact the following:
For Jasper Infotecch Private Limited:
Mr. Rakesh Yadav, the designated grievance officer under Information Technology Act, 2000
E-mail: grievanceofficer@snapdeal.com
For Accelyst Solution Private Limited:
Mr. Velmurugan Arumugam, the designated grievance officer under Information Technology Act, 2000
E-mail: grievanceofficer@freecharge.com
For Freecharge Payment Technologies Private Limited:
Mr. Vibhu Arya, the designated grievance officer under Information Technology Act, 2000
E-mail: grievances@klickpay.in
The details of the grievance officer may be changed by us from time to time by updating this Privacy Policy.
source: https://www.snapdeal.com/page/terms (updated 01 July 2017)
my refund bending hi 4 monthes
Ref : ORDER NO.: 30324044764
Dear Sir,
I have received defective and duplicate Titan Wrist watch against the above order no. This is very strange that some one of your Snapdeal Customer care representative call me from 6289712687 on my mobile used abuse language against the above order return. Please look the case seriously.
My order number 30117383581 is not delivered and it shows its delivered and I raised a complaint and its been 10 days and absolutely no action taken on this.. Snapdeal is looting my money …I have been customer of Snapdeal for 7+ years and I feel cheated..
Sarathy is Perfect. Snapdeal is a fraud company.My case is identical.
Broadcast this message to all.
Atish
Hi Atish,
We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.
Thanks!
Team Snapdeal
Horrible experience with snapdeal. Never huy any product from. This company. It’s a fraud. I have been given a low priced laptop while I placed a high price laptop. Model number does not match. While lodging complaint they say will respond within 48 hours. Still now nothing happens. Almost 5 days gone
Worst app ever. Fraud company or also illiterate people are working. They doesn’t know how to search cancel order or cod order. Stupid people. They don’t have any option or any number to contact with the customer care. Plzz guys don’t buy any product from sanpdeal. I bought order for earphone of rs 274 on 29 th July still i have not got the refund. I also send the bank statement.. They are just sending the time limit.
Worst app ever. Fraud company or also illiterate people are working. They doesn’t know how to search cancel order or cod order. Stupid people. They don’t have any option or any number to contact with the customer care. Plzz guys don’t buy any product from sanpdeal. I bought order for earphone of rs 274 on 29 th July still i have not got the refund. I also send the bank statement.. They are just sending the time limit. My order no is 35801168275.plzz check & revert
I bought a dress worth Rs. 702/-. Order placed on 20th June 2019 and received the product. It was a worst product, I have returned it next day itself still i haven’t received the refund. Sent lot of mails and bank statement two times. They confirmed that they received my statement. Till that time they called two times after that they are not calling and no option to talk with their customer care. No response after that.
They were always asking for 48 hours time limit. My order ID – 29372201701
Sub order ID – 34923747456
I want my money back, will wait some more time. After that I will definitely go to consumer court.
If any one is need to file a case against snapdeal regarding fraud and counterfiet products recived.Do mail me on shoolin5005@gmail.com
I have been victim of snapdeal regarding duplicate product being sent to me and will be filing complaint in consumer court
Received Duplicate Xerox book from Snapdeal . Order I’d 30904018793. How can you cheat? If my refund or Replacement did not happen with in 5 th September ,2019 . Rest assure you that you have to pay a lot more.
Hi Jyoti,
We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.
Thanks!
Team Snapdeal
My order id number is 30730481298 dir sir I have to return my electric kettle at purnea Bihar but the order always goes on Patna and my money I was also Not getting and I have done 100 SMS on snap deal my request is that you see this problem properly sir
Dear Customer,
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We’ve noted the details and will connect with you at the earliest and help you out.
Thanks!
Team Snapdeal”
I have complained for cancelation of my order no 30574279743 placed on 10-8-2019 Karboss M3 Smart Bank (Pack of 2). I have received only 1 Nos Smat band instead of Pack of 2 Nos. Pl refer my email dated 19-8-2019, 20-8-2019, 21-8-2019, 27-8-2019 and 2-9-2019. I have received your e-mail dated 4-9-2019 “Pickup Update | We are waiting to pickup your KARBOSS M3 smart ban…”.. I have change my pickup address on our Website. Till dated nobody come for pickup my Smart band. Please confirm if your cancel my order and refund money ?.
Today I received message purchase regarding Karboss M3 Smart band from Snapdeal.company. You win 1st prize (Mahindra XUV500) amount prize Rs.14,85,000 Service Charge Rs.8450/- CONTACT ME – 09330771311 and also received call from Mobile no : 7595982340 .
I unable contact your telephone number or mobile number so please contact my Mobile No. 9898069897.
Regards
Itesh Rathod (father of Dharmik Rathod)
(M) 9898069897 (order plased mobile no : 7624048792)
Pl contact my Mobile No.
Dear Itesh,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. Also, please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.
Regards,
Team Snapdeal
Order ID : 31351662373
I paid rp 319 for a tupperware product and kept receiving a saura product that has a price tag of rp 79 even after registering the issue for exchange.
Kindly look into this matter, its not making your company look good.
Dear Rohan,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.
Regards,
Team Snapdeal
I ordered Titan watch.
It is showing it has been delivered but not it has not been delivered.
I sent mail but no response.
It has been almost 10 days and no response.
Snapdeal service is pathetic.
This type of behaviour from snapdeal with let us think twice before ordering anything on snalpdeal. Hope to solve this issue ASAP.
Hi Vivek,
We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.
Thanks!
Team Snapdeal
Snapdeal delivered defective item of data cable to me , and when I raised return request , they simply rejected mine return request and not refunding me back too.
Snapdeal rejected my refund for order 31638731578 for Rs 286, it is defective piece and not working too.
Dear Vandana,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.
Regards,
Team Snapdeal
Waiting so long on mails response no luck at all.
My order is 36509548787 snapdeal didnt refund money till no written mail for assurance for getting money .
I purchase watch and cancle for some reasons..but no any action from snapdeal only we here you mail getting .
Devidas
Dear Customer,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.
Regards,
Team Snapdeal
Hi my complaint number 61671552 I have call so many to time to snapdeal but my issue is not resolve yet blue dart is saying product is deliver but I have concal this order on 18 oct 2019 they must have my signature if received parcel humble request look into on top priority I am troubling to get my refund since last 12 days
Hi my complaint number 61671552 I have call so many to time to snapdeal but my issue is not resolve yet blue dart is saying product is deliver but I have cance this order on 18 oct 2019 they must have my signature if received parcel humble request look into on top priority I am troubling to get my refund since last 12 days
Hi Sameer,
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We’ve noted the details and will connect with you at the earliest and help you out.
Thanks!
Team Snapdeal
Hi my complaint number 61671552 I have call so many to time to snapdeal but my issue is not resolve yet blue dart is saying product is deliver but I have cancel this order on 18 oct 2019 they must have my signature if received parcel humble request look into on top priority I am troubling to get my refund since last 12 days
I ordered Titan watch.
It is showing it has been delivered but not it has not been delivered.
I sent mail but no response.
It has been almost 10 days and no response.
Snapdeal service is pathetic.
This type of behaviour from snapdeal with let us think twice before ordering anything on snalpdeal. Hope to solve this issue ASAP.
Hi Team ,
My product was small n i need a refund but the response is still not there also i am unable to contact your customer care:
Order id:32765163658
Please help in return
Hi Aanchal,
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We’ve noted the details and will connect with you at the earliest and help you out.
Thanks!
Team Snapdeal
Team this is not acceptable no response no updates your team is pathetic
Hi Aanchal,
We value the importance of your concern. We’re working on the issue & shall update you on this.
Thanks!
Team Snapdeal
I have ordered 64 Gb memory card along with 64 OTG Pendrive from Snapdeal.
They have delivered only memory card and updated the delivery of pendrive as well.
I am consistently following up with Snapdeal but received no response since 17th October 2019.
I have written multiple emails but received no response until today.. Even calls to customer care circles only with IVRS responses, there is no option to talk to support staff.. It really a trap, customer will be cheated and they cannot reach to customer care staff to raise the concern and emails are ignored..
I see that there are many such customer who are cheated by Snapdeal, looks like they have made it as new way of cheating people.. I urge everone not to buy anything from Snapdeal as they are not trustworthy online retailers
Forgot to provide the order details.. Here are they.
Sandisk Ultra Dual 64 GB USB 3.0 OTG Pendrive –Order ID 32343211638
Sandisk 64 GB 100 Mbps Class 10 A1 Memory Card –Order ID 32344922384
Also note that I spoke to the seller and he has confirmed that this order was packed and sent from Snapdeal warehouse and I learnt from the seller that Snapdeal will have the CC TV surveillance during the entire process of packaging, request you to got through it for clarification.
Hi Prashanth
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We’ve noted the details and will connect with you at the earliest and help you out.
Thanks!
Team Snapdeal
Thank you for your response , but I am still waiting for resolution.
Though team has contacted me for few details and all of them were provided on the same day (16th November,2019).
Appreciate if you can help expediting the closure of this issue.
Hi,
I am still waiting for the resolution of the issue , horrible support from the customer support team. There is only response from support every 48 hours that “Please provide us 48 hours of time to check the issues appreciate your patience” and after that time same message is sent asking to provide 48 hours of time once again then nothing…
Worst.. I really doubt if someone is really checking on it and its shame that small issue is being dragged for more than 3 months.. Doubt even Snapdeal Business ethics.
Please check and resolve it ASAP…
Sir please refer my order no. 33023779517 and complaint no. 62352081. Item not rec’d by me but status on 09/11/19 seen as delivered successfully. Neither delivery agent came in my address nor contacted in my mobile number . It is don’t know where is my product who given to whom.this pre paid products return validity will completed by tomarrow. Supportive customer executives still not contacted with me nor responded to my query. What will I do. I need to purchase more products from Snapdeal. But friends and relatives are so much disappointed and also says that this is not snap deal but cheat deal. Pse do solution fast
Dear Vinod,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.
Regards,
Team Snapdeal
This is very strange that someone of yous snapdeal customer care call me from the number 7644976339, 85839625260 and told me i won a car they asked me about my id and they forced me for sending them my id & bank ac info when i said no for that they use very abuse langueage please note my report and get an solution for my query.
Hi Adarsh!
Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.
Thanks,
Team Snapdeal
Sir mere ko different product received hua tha. Jiski return request mne 4, feb. ko daal di thi. uske baad roj call krta hu. 48 hours ka time maang kr mera financial and mentaly harassment kiya ja rha. 1 mahina ho gya koi karywahi nhi hui h. ab mera credit card pe extra charge lagne suru ho gye h. wo kon pay krega. aapka courier boy different item bta kar pickup krne se mna kr deta h. jis par koi action nhi liya ja rha. please help me
Hi Customer!
We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.
Thanks!
Team Snapdeal
Sub : Complain Against SNAPDEAL PVT LTD Bank A/C NO-566802010011952 .
Dear Sir,
Respectfully, I beg to state that I Bharat Charan Sahoo residence Plot No- 315 (P), Brahmeswar Colony,P.O-GGP, Rasulgarh, Bhubaneswar-751025, Odisha inform you that SNAPDEAL PVT LTD , A/C NO-566802010011952 is a fake account which was used for cheating of the common people all over India.
Don’t mind sir, kindly verify the accounts details due to fraud people are working IN THE NAME OF COMPANY Snapdeal Pvt Ltd, Kolkatta Office ( i.e.Nitin Kumar Singh and Ganesh Kumar ) are giving this accounts no to common people and collecting huge amount against false Snapdeal Lucky Drawof 2nd Prize I.e Maruti Suzuki Swift Dezire (Car).
I am the person are losing Rs.43,700/- against false Snapdeal Lucky Draw Prize. I was deposited the name of Bank Account : SNAPDEAL PVT LTD, UNION BANK OF INDIA , A/C NO- 566802010011952 , IFSC Code- UBIN0556688 on 22nd and 23rd of April 2020 which was instructed by Mr. Nitin Kumar Singh and Mr. Ganesh Kumar staff of SNAPDEAL PVT LTD. Kolkatta regarding false information for getting Snapdeal Pvt Ltd Luckydraw of 2nd Prize I.e Maruti Suzuki Swift Dezire (Car).
1. Mr Nitin Kumar Singh, Mobile No- 8337005479 and Mr. Ganesh Kumar – Mobile No- 7605830019 talk to me that you are selected for Snapdeal Luckydraw of 2nd prize (Car), please find the attachment and you have required to deposit Rs.8,200/- as Registration Fee in the above account after that your prize i.e Car will be delivered your home address within 3days or Vehicle against amount Rs.8,20,000/- will be transferred to your account within 10minutes.
2. On 22nd April : I transferred Rs. 8,200/- as Registration Fee to the above SNAPDEAL PVT LTD account through Google Pay ( SBI / UPI No- 011314834311) and intimated to Mr Nitin and Mr Ganesh. Mr. Nitin told me that just wait , your prize amount will be transfer within 10 minutes.
3. After 20 minutes one message comes , the message contains that you have to deposit Rs.19,200/- as GST Holding Fee after that your prize amount will be credited. Mr. Nitin and Mr. Ganesh repeatedly calls me please deposit today your holding amount will be credited otherwise It may blocked. I arrange personal loan from friends and transfer Rs.19,200/- ( Indian Bank/ UPI No-011315245562- Rs.19,000/- and UPI No- 011315248026-Rs.200/-) on 22/04/2020 against GSTHolding Fee..After depositing of amount I intimated Mr Nitin. He told me that He will confirm me after few minutes and transferred to your account
4. That, after few minutes gone , one message comes,which had written that you have to deposit Rs.32,500/- as RBI holding fee. I socked the message. I talk to Mr. Nitin, he told me that this is mandatory, you have to deposit and also talk that he is the senior person of company. After confirmation of RBI , he will intimated me shortly.
5. After 30 minutes, Mr Nitin told me that our management decided and also discussed with RBI, please deposit 50% of RBI holding fee I.e.Rs.16,300/- after that you are cleared and your money will be credited. I repeatedly talk to Mr. Nitin, he told me that no other fees comes after depositing of RBI Holding fee 50%. This is your full and final fee.
6. Again I collected from Gold Loan of Rs.16,300/- and transfer to SNAPDEAL PVT LTD account (Indian Bank/UPI No.-011316344258 Rs.1,800/- on 22/04/2029 and Indian Bank UPI No-011419287119 Rs.14,500/-).. I intimated Mr Nitin. He told me that your amount will be credited on 24/04/2020 after 10AM.
7. On 24th of April, I received a message that you have to deposit balance amount of Rs.16,200/- after that you are cleared. I talk to Mr Nitin and Mr. Ganesh they are send only sms for transferring of amount.
Sir/ Madam, I harrassed physically, mentally and also financially. I am a simple person. I can’t understand their words. I really cheated them. Gods say, the above money is collected both Gold Loan and Personal Loan. Kindly, support me which process I will refund of my depositing amount at your Bank . Otherwise I will go to Crime Branch.
Thanks and regards,
Yours truly,
Bharat Charan Sahoo
Plot No- 315 (P), Brahmeswar Colony,
P.O-GGP, Rasulgarh, Bhubaneswar-751025, Odisha.
Mob : 9861118177 , 9778478788
Email : bharatsahoorec@gmail.com
MY BANK DETAILS :
1. Bharat Charan Sahoo,
State Bank Of India,
A/c No- 10368177590,
IFSC code- SBIN0007376..
2. Bharat Charan Sahoo,
Indian Bank
A/c No- 6276880361
IFSC code- IDIB000B024