Grievance Officer
If you find any discrepancies or have any grievances in relation to the collection, storage, use, disclosure and transfer of Your Personal Information under this Privacy Policy or any terms of Snapdeal’s Terms of Use, Term of Sale and other terms and conditions or polices of any Snapdeal entity, please contact the following:
For Jasper Infotecch Private Limited:
Mr. Rakesh Yadav, the designated grievance officer under Information Technology Act, 2000
E-mail: grievanceofficer@snapdeal.com
For Accelyst Solution Private Limited:
Mr. Velmurugan Arumugam, the designated grievance officer under Information Technology Act, 2000
E-mail: grievanceofficer@freecharge.com
For Freecharge Payment Technologies Private Limited:
Mr. Vibhu Arya, the designated grievance officer under Information Technology Act, 2000
E-mail: grievances@klickpay.in
The details of the grievance officer may be changed by us from time to time by updating this Privacy Policy.
source: https://www.snapdeal.com/page/terms (updated 01 July 2017)
my refund bending hi 4 monthes
Ref : ORDER NO.: 30324044764
Dear Sir,
I have received defective and duplicate Titan Wrist watch against the above order no. This is very strange that some one of your Snapdeal Customer care representative call me from 6289712687 on my mobile used abuse language against the above order return. Please look the case seriously.
My order number 30117383581 is not delivered and it shows its delivered and I raised a complaint and its been 10 days and absolutely no action taken on this.. Snapdeal is looting my money …I have been customer of Snapdeal for 7+ years and I feel cheated..
Sarathy is Perfect. Snapdeal is a fraud company.My case is identical.
Broadcast this message to all.
Atish
Hi Atish,
We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.
Thanks!
Team Snapdeal
Worst app ever. Fraud company or also illiterate people are working. They doesn’t know how to search cancel order or cod order. Stupid people. They don’t have any option or any number to contact with the customer care. Plzz guys don’t buy any product from sanpdeal. I bought order for earphone of rs 274 on 29 th July still i have not got the refund. I also send the bank statement.. They are just sending the time limit.
Worst app ever. Fraud company or also illiterate people are working. They doesn’t know how to search cancel order or cod order. Stupid people. They don’t have any option or any number to contact with the customer care. Plzz guys don’t buy any product from sanpdeal. I bought order for earphone of rs 274 on 29 th July still i have not got the refund. I also send the bank statement.. They are just sending the time limit. My order no is 35801168275.plzz check & revert
I bought a dress worth Rs. 702/-. Order placed on 20th June 2019 and received the product. It was a worst product, I have returned it next day itself still i haven’t received the refund. Sent lot of mails and bank statement two times. They confirmed that they received my statement. Till that time they called two times after that they are not calling and no option to talk with their customer care. No response after that.
They were always asking for 48 hours time limit. My order ID – 29372201701
Sub order ID – 34923747456
I want my money back, will wait some more time. After that I will definitely go to consumer court.
If any one is need to file a case against snapdeal regarding fraud and counterfiet products recived.Do mail me on shoolin5005@gmail.com
I have been victim of snapdeal regarding duplicate product being sent to me and will be filing complaint in consumer court
Received Duplicate Xerox book from Snapdeal . Order I’d 30904018793. How can you cheat? If my refund or Replacement did not happen with in 5 th September ,2019 . Rest assure you that you have to pay a lot more.
Hi Jyoti,
We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.
Thanks!
Team Snapdeal
My order id number is 30730481298 dir sir I have to return my electric kettle at purnea Bihar but the order always goes on Patna and my money I was also Not getting and I have done 100 SMS on snap deal my request is that you see this problem properly sir
Dear Customer,
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We’ve noted the details and will connect with you at the earliest and help you out.
Thanks!
Team Snapdeal”
I have complained for cancelation of my order no 30574279743 placed on 10-8-2019 Karboss M3 Smart Bank (Pack of 2). I have received only 1 Nos Smat band instead of Pack of 2 Nos. Pl refer my email dated 19-8-2019, 20-8-2019, 21-8-2019, 27-8-2019 and 2-9-2019. I have received your e-mail dated 4-9-2019 “Pickup Update | We are waiting to pickup your KARBOSS M3 smart ban…”.. I have change my pickup address on our Website. Till dated nobody come for pickup my Smart band. Please confirm if your cancel my order and refund money ?.
Today I received message purchase regarding Karboss M3 Smart band from Snapdeal.company. You win 1st prize (Mahindra XUV500) amount prize Rs.14,85,000 Service Charge Rs.8450/- CONTACT ME – 09330771311 and also received call from Mobile no : 7595982340 .
I unable contact your telephone number or mobile number so please contact my Mobile No. 9898069897.
Regards
Itesh Rathod (father of Dharmik Rathod)
(M) 9898069897 (order plased mobile no : 7624048792)
Pl contact my Mobile No.
Dear Itesh,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. Also, please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.
Regards,
Team Snapdeal
Order ID : 31351662373
I paid rp 319 for a tupperware product and kept receiving a saura product that has a price tag of rp 79 even after registering the issue for exchange.
Kindly look into this matter, its not making your company look good.
Dear Rohan,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.
Regards,
Team Snapdeal
Snapdeal delivered defective item of data cable to me , and when I raised return request , they simply rejected mine return request and not refunding me back too.
Snapdeal rejected my refund for order 31638731578 for Rs 286, it is defective piece and not working too.
Dear Vandana,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.
Regards,
Team Snapdeal
Waiting so long on mails response no luck at all.
My order is 36509548787 snapdeal didnt refund money till no written mail for assurance for getting money .
I purchase watch and cancle for some reasons..but no any action from snapdeal only we here you mail getting .
Devidas
Dear Customer,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.
Regards,
Team Snapdeal