Grievance Redressal
In compliance with The Civil Aviation Requirements, if you are not satisfied with our response and wish to escalate your concerns, please contact our Nodal Officer, Ms. Neha Bora at nodalofficer@goair.in. You can make a further appeal to our Appellate Authority, Mr. Eric Billimoria at appellateauthority@goair.in. Please contact them between Monday – Friday (0930hrs – 1800hrs).
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For any post travel experience that you may want to share with us please click here.
Call Centre
For any type of your flight queries, call our call centre on 092-2322-2111 & 020-2566-2111
For Refunds
For any refund related queries (travel agents/customers), you can write to us with your PNR details to refunds@goair.in
PNR : VBIN5Q FOR MRS.POONAM DEVI AGRAWAL SINCE LAST 3 DAYS WE ARE STRUGGLING FOR YOUR TICKET WE ARE TOTAL 9 PASSENGER . 8 PASSENGER TICKETS HAS BEEN CHANGED AFTER 3 TIMES CALLED.THE FLIGHT WAS CANCELLED BY YOUR END TODAY AT 9 AM MS.KOMAL HAS SAID THAT THE TICKET IS CONFIRMED AND YOU WILL RECEIVE MAIL WITHIN 1 HOUR NOW MR.SHEMIN AND MS.MANISHA TICKETS HAS BEEN BOOKED.SINCE LAST 2 DAYS THE FLIGHT WAS OPEN AT THE AGE OF 58 HOW YOU EXCEPT SINGLE LADY TO TRAVEL ON OTHER FLIGHT PLEASE ADVISE US AND DO THE NEEDFULL
Dear Yatra/GoAir CEO,
SUBJECT – Improper Conduct of Business Causing Gross Inconvenience to Passenger,
I am a Armed Forces Officer from Indian Navy and great fan of your service and privileges, however I have a bone to resolve which is enclosed under:-
I and my wife had booked flight on 3 Apr from Coimbatore to Mumbai through the portal/Airline G8 2604 for departure Time 1920 hrs PNR M25HNB , YATRA REF NUMBER 2801220027509. Copy of tickets enclosed.
. Earlier on 1 Apr I had checked my Yatra App which was giving me time of departure of flight as 1920 hrs, there was no mail or sms or call from Goair/Yatra . I even tried doing Web Check- in on GoAir app on 1 Apri, which I downloaded on 1 April but was unsuccessful.
As I was travelling on 3 Apr from Murudamalai Temple to Coimbatore in the morning , I did attempt web check in at 1300 hrs on arrival for 1920 hrs flight but was unable to do web check in.
I tried again at 1530 , 1600 hrs again but was unable to complete as it was giving error message .
So again at 1700 hrs I called up Customer care but line was getting cut again and again. Finally I got through to GOAIR customer care at 1720 but was astonished to find that the flight time was advanced by 7 hours and flight departed at 1210 hrs instead of 1920 hrs. Yatra customer care line was getting cut abruptly umpteen times when I called them on 3 Apr. This is absolutely brazen and atrocious conduct on part of GoAir and Yatra that you have not cared to inform me or taken by consent telephonically and informed me to advanced the flight by telephone or email
This amounts to gross negligence causing grave and unacceptable discomfort as I and my wife have to resume duty the next day. When I spoke to GoAir employee on telephone at Call centre Mr Sai Lalit at 1738 pm today he not only refused to give alternate flight booking or connect me to his Senior Supervisor or provide his Employee no.
It is causing me and my wife substantial mental trauma and agony while organising alternate flight as the rates have gone multi-folds to Rs 14000 per person by alternate Airline.
I have asked Mr Sai Lalit to send the mail which he claims that GoAir had send on my npk508@hotmail.com account which i haven’t revived . No GoAir employee called me on mobile or send me an SMS despite reassurance by Mr Sai Lalit. Yet again I never got the trail mail of rescheduled flight timings.
I would like GoAir to refund me Rs 26500 for the cost of new flight ticket & luggage, which I purchased in emergency in distress plus Rs 1 Lakhs for compensation for causing deep anxiety mental trauma and loss of productive time and immense agony due to your unilateral conduct of business. This is no way to subject passengers to distress as my e mail and telephone number is available to the GOAIR line and my mobile was in working condition.
I would like a detailed investigation in to the cause of not informing me and calling me on my mobile when you are advancing flight time by 7 hours without taking my consent within next 48 hours. You can trace my call and recording on 3 April around 1730 to 1740 hrs with Mr Sai Lalit. You can even conduct a forensic audit of my email and mobile number to check the veracity of my claim and statement by sending your representative to my office or residence.
If I find that there has been a deliration of duty on part of Airline/Yatra I shall approach not only National Consumer Court , Aviation Ministry and PMO office grievance cell to set things right as this amount so gross Negligence of duty and improper conduct of business, and seek appropriate claim and compensation.
Warm Regards
Commodore Niranjan Khardenavis
9969058004
Mumbai
Dear Sir/Madam,
I am frequent flyer of Goa Air.You can your records of past 2 months.
I have done web checking on 11-04-2022 for my flight booked on 12-04-2022 with Go Air of Blr – Mum- Blr.I have received boarding pass for Blr -Mum, but I dint receive boarding pass for Mum -Blr.
On 12-04-2022 evening at 8.45pm.i have entered mumbai Terminal-1 and my flight G8 325 Dep Time 9.45pm. Since I didn’t receive Boarding Pass via email.I tried generating Boarding Pass from system it was poping message to contact service desk.
I reached out Service Desk at 8.55pm.I have been treated like beggar my your Service Desk staff members and senior staff at desk.They told me boarding has been closed at 9pm and if you check boarding pass it’s written 9.05pm and if you check in your tracking system you will agree I have done web checking and selected seat 20c on 11-04-2022.
Infact your staff was misguiding to buy Airticket of next flight of Bangalore.Its complete case cheating and harrasment to frequent traveller like me.
I am planning to lodge Complaint with Consumer Forum of misguiding customer and pushing customer to buy flight tickets.
Baggage lost – PNR – X2FLKR
Dear Sir
I had travelled yesterday (15th Apr) from Mumbai to dehradun from go air in Flight No: G8 2315 at 2:45 pm with my family ( total 11 members)
At the Mumbai airport check in counter we have given 6 bags for check in out of that 4 bags have reched to Dehradun and two were missing.
When we have tried to inquired about the same your staff told us that one bag has been tracked which is still at the Mumbai airport and other one has no clue,
At the mumbai airport the staff she was doing check in process she had taken all the 6 bags and she had only handover 4 tickets of baggage to me and i had asked her that Madam can i go my bags are gone process has been completed? *She said yes you may go processing is done for baggage*
At the Dehradun airport go air staff they have assured us that they will track it and update me on status but they were not ready to accept the written request of lost baggage, Further they had told us that tom again you have to come to Dehradun airport and collect your one bag which has been tracked.
Our family has came to holiday and Airport is around two hours drive from the hotel location and it affect our planned holiday.
This is my humble request to help me with below things.
1) please drop my one bag( Which has been tracked and laying at the Mumbai airport) in my hotel in Haridwar today
2) please track my other bag which is still. Missing and would suggest that refer the CCTV at the mumbai airport at the time of our baggage check in so that you will able to track the missing bag and send the same to at the hotel today.
This should be actioned today only as I have flight back to mumbai on Monday morning.
Below are some details of Bag
Bag color is Purple and had wheels and handle.
You can contact me on below number for any information.
Anil Motwani
8693872229
I’m struggling to get my refund.Refund initiated on 20 /03/2022.Still not credited in account.I called customer care Almost 20!times. Don’t trust this airlines and don’t suggest Go Air
Dear Sir,
We have given so many reminders to you on 02.05.2022 and 11.05.2022 but till date I have not recd reply in this matter from your end.
• We are attaching herewith Tickets and acknowledge service request by email for your ready reference.
• service request number is G8-01778464 dt.02.05.2022
• service request number is G8-01778463 dt.02.05.2022
• service request number is G8-01778465 dt.02.05.2022
• service request number is G8-01782186 dt.11.05.2022
• service request number is G8-01782187 dt.11.05.2022
• service request number is G8-01782185 dt.11.05.2022
•
Now we are filing an FIR against GOAir Management for not giving reason and refund of difference amount of Air fare for cancellation the flight.
• Flight no.GOFIRST G8 802/G8 1532 – AHD-MALE – 10th Feb 2022 – MOHIT MEHTA + SHANVI MEHTA
• Ticket PNR no. O9LPFW
We also request you to kindly refund amount of excess paid Rs.11000/- from Mumbai to malke with sme PNR due to cancellation of your flight from Ahmedabad to Male (Via Bengaluru) vide flight no.G8-802/G8-1532 on 10.02.2022
Thanking you,
MOHIT Mehta
Mobile:-98300 53715/9331153715
E-Mail:- norfolkasea@gmail.com
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From: NORFOLK ASEA TRADERS [mailto:norfolkasea@gmail.com]
Sent: 11 May 2022 11:35
To: ‘nodalofficer@flygofirst.com’; ‘feedback@flygofirst.com’
Cc: ‘appellateauthority@flygofirst.com’; ‘mohitmehta7850@gmail.com’
Subject: FW: Reason for cancelleation of Flight no.GOFIRST G8 802/G8 1532 – AHD-MALE – 10th Feb 2022 – MOHIT MEHTA + SHANVI MEHTA
Importance: High
REMINDER NO.1
From:-
Mr. MOHIT MEHTA
120 ASHUTOSH MUKHERJEE ROAD, 3RD FLOOR,
KOLKATA 700025 Mobile:-98300 53715/9331153715
E-Mail:- norfolkasea@gmail.com
To,
Nodal officer
Kind attn:-Ms. Nehha Bora
Appellate Authority
Kind attn:-.Ms. Vida D’Souza
Dear Sir,
Pl. send reason in written letter head stating that why your following flights has been cancelled.
We are attaching herewith our both tickets (Ahd- Male and Mum-Male on 10.02.2022 and your credit note as mention below with PNR No. O9LPFW AND WE HAVE TO BOARDING FROM MUMBAI to Male as well on 10.02.2022 with same PNR number.
We required Reason for cancellation along with excess amount paid Rs.11000/- is required for our insurance claim in your company letter head address to traveller.
• Flight no.GOFIRST G8 802/G8 1532 – AHD-MALE – 10th Feb 2022 – MOHIT MEHTA + SHANVI MEHTA
• Ticket PNR no. O9LPFW
We also request you to kindly refund amount of excess paid Rs.11000/- from Mumbai to malke with sme PNR due to cancellation of your flight from Ahmedabad to Male (Via Bengaluru) vide flight no.G8-802/G8-1532 on 10.02.2022
Pl. Note our New E-mail Id:-norfolkasea@gmail.com
Pl. send us your all correspondence in the above E-mail ID only.
We hope that above is as per your expectations, however, in case of further clarifications, feel free to contact us. We assure you our best co-operations at all times. Awaiting your early and positive reply, we remain.
Thanking you,
MOHIT Mehta
Mobile:-98300 53715/9331153715
E-Mail:- norfolkasea@gmail.com
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———- Forwarded message ———
From:
Date: Thu, 10 Feb, 2022, 5:16 am
Subject: Go Airlines Limited – GST Invoice
To:
Tax Credit Note
Original for Receiver
GSTIN of Supplier: 24AACCG2599K1ZB
CIN: U63013DL2004PLC217305
Name of Supplier: Go Airlines (India) Limited
Address of Supplier: SARADR PATEL NEW DOMESTIC BLDG., SARDAR NAGAR, AHMEDABAD –
382475
PAN: AACCG2599K
PNR No: O9LPFW
Class: Economy Class
Invoice No: 2451041965O9LPFW
Invoice Date: 09/02/2022
Sector: AMD-MLE
Place of Supply: 24/Gujarat
Details of Receiver
Name: Mohit Mehta
GSTN/UIN (If Any):
Address: Gujarat
State Code: 24
Email ID of GSTN Holder: mohitmehta7850@gmail.com
Charge Code Charge Description Harmonized System Nomenclature (HSN) Description of Service Amount Discount Net Amount CGST 2.50% SGST 2.50% Total
FarePrice Base Fare 996425 Domestic/International Scheduled Air transport services of passengers 20,760.00 0.00 20,760.00 520.00 520.00 21,800.00
ASF Aviation Security Fee — Non – taxable 2,102.00 0.00 2,102.00 – – 2,102.00
UDF User Development Fee — — 200.00 0.00 200.00 – – 200.00
Total 23,062.00 0.00 23,062.00 520.00 520.00 24,102.00
If you have opted for food products, you would get an invoice from GoAirlines after the delivery of the product/goods. Services rendered in relation to the sale of goods eg. heating, serving at the place, serving in a box, tearing the wrapper and serving, etc. are all included in the ticket price. In case of No show of passenger or delivery of goods for pre booked meal not taken by the passenger, no refund will be granted. For insurance, you would get an invoice for the same directly from the service provider. GoAirlines has not supplied any goods/services against the insurance and just collected funds from you on behalf of the service provider.
PSF/UDF/ADF or any airport charges/taxes by whatever name called are collected by GoAirlines on behalf of Airport Operator as a pure agent. GoAirlines has not supplied any service to passengers against collection of PSF/UDF/ADF or any other airport charges/taxes from passengers.
(*Fare includes Base Fare, Fuel(YQ), Passenger Handling Fees,Convenience Fees and Regional Connectivity Scheme).
For Go Airlines (India) Limited
Authorised Signatory
मेरे बेटे केतन कापरे ने 1सेप्टेम्बरको पुणे से नागपुर टिकिट बुक की थी व फ्लाइट कैंसिल होने से उसे दुसरे फ्लाइट से आना पड़ा व इस फ्लाइट टिकिट कैंसिल कर ने पर आज तक उसका पैसा वापस नहीं किये हैं कृपया वह पैसे वापस करने की कृपा करें
Date : 07 May 2023 00:21
Destination : Mumbai // Patna
PNR : P46PJL
Travel Date : 13 May 2023
Time : 10:35
Airline : GoAir
Qty : 1
Price : 5200.00
Amount : 5200.00
Action : TICKET
Dear Team
I am writing this email as a unpleasant experience with go first on dtd 28 april from Bangalore to Delhi which I had booked online with you.
First of all the flight was keep on delayed from 9.30 pm to 11.10 pm. I was trying hard to catch the flight to arrive delhi to attend some emergency meeting there.
Secondly, I tried doing web check in but system didn’t permit, entered airpot at 10.05 pm and tried online boarding pass from electronic booth, that also got refused. Finally I reported at counter with 1 min of my entry, but the staff outrightly refused to issues the boarding pass and sent to me your nearby counter. That lady understood my situation and advised to request again at counter. I was keep on hoping here and there but that gentleman didn’t issues pass despite my several requests.
I was there on the optimum time , if they wanted , they could have issued the pass but the person was behaving badly, rude and totally non professional.
He didn’t mention his name but I clicked his picture, attaching for your reference
You being a reputed airline of the country , I don’t expect such arrogance and approach. You need to look into this.
Since immediate tickets were not available this resulted missing of important client meeting of today and loss of additional money. Therefore I am expecting that my ticket amount will be refunded to me as I didn’t travel against that tkt
Pls treat this Mail absolutely seriously and arrange yo return my amount in the same account from which it was bought.
Thanks and looking forward for positive action.