Escalations
At HDFC Life, we demonstrate customer centricity in everything we do. Our customers are our valued stakeholders, whose satisfaction is our foremost agenda. In case you are dissatisfied with our service, we have in place an internal mechanism to ensure effective and timely resolution of your complaints.
State your concern
You can let us know of your concerns through any of our touch points mentioned below.
Option 1: You can visit the nearest HDFC Life branch. To know more about branch address & timing’s click here branch locator.
NOTE: Branches are closed on Sundays, national holidays and region-specific public holidays.
Option 2: Call us between 10AM – 7PM ( Mon – Sat ) on the HDFC Life helpline no. 18602679999 (Local Charges Apply). DO NOT prefix any country code e.g. +91 or 00.
Option 3: Write to us from your registered email ID at Service@HDFCLife.com If your concerns are not satisfactorily resolved, you are requested to submit the same online by filling out the form at https://www.hdfclife.com/customer-service/grievance-redressal
One policy we had taken on my husband’s name from HDFC life in July 2009.
At that time we had selected direct debit option. Premium was Rs 50,000/- per year
In 2012 we missed to keep balance in that bank account. After that we tried a lot to get another option to pay premium but was not getting policy status.
Last month I came in contact of one officer and he gave us status that we have to pay three installment with interest amount 23850/-
I send them request to waive the charges because we are not responsible fully and we have not received any reply from the company and policy remain unpaid as we are settled in abroad and was not able to visit any branch. We had requested some agent to give us details.
Please note that we have not received any after sales service from the company. I mean we never received any reminder for due payment or any premium notice by mail or post. After selling product they did not bother to reply to give us option to pay.
I need advice from you :
1) Can we complain anywhere for this matter?
2) Can we expect from the company to give us after sales service ? Is it our right as a consumer ? ( we are getting premium notice or email reminder from other insurance company)
3) Can we get help from consumer protection?
4) We don’t want to bear such charges where as we are not responsible fully.
Kindly check. If any law can help us. It is not a matter of money but matter of carelessness of the company. If company is not supporting us at this stage if we want to pay money by choosing another option, what support we can expect in mishap situation?
If any possibility is there, please inform.
Regards,
Preeti, Sharjah
You should take the matter with Insurance Ombudsman, provided you have proof of communication one with the Interim. But the matter will not be admissible with Consumer Court, if it’s been more than two year since cause of action arose. And I am sure this is a HDFC Bank’s strategy to have ignored your letters, so that later they can claim interest.
The ethics level is HDFCLife is very low. I got fooled by HDFC brand. For my HDFCLife policies, I never got any updates between 2013 to 2017. Was consistently mislead. Consumers should stay away from HDFC policies. You are better off investing with other companies, which show some ethics.
Please ask your friends to stay away from HDFCLife. Come what may you will definitely end up getting swindled.
I have taken above mentioned policy by online in HDFC Narsinghpur (M.P.) branch on 30 January 2018.
• On 31 January I got mail from HDFC life regarding my policy acceptance.
• On 01 February I got a mail from HDFC life for register my account.
• On 20 February I got a mail from HDFC life with attachment of EPDF policy documents, policy generated date is 13 February 2018 as per date mention in front page of policy document.
• Now Due to some unpredictable reason I decided to cancel my policy, for that I have given request via mail to HDFC Life on 16 February 2018. They replied that as per our records eIA account is activated for the said policy and eIA account number is 1000004788590 only softcopy policy documents will be provided for the same.
• On 17 February again I given mail with some other details to service @hdfclife.com.
• On 21 February they again replied that This is with reference to your e-mail communication, as per our records the Policy is credited into eIA account on Febraury 01, 2018. However the the free lookin cancellation period 15 days from the date of the Policy credited into eIA account. So the same was completed and Policy cannot be cancelled as of now.
• On 17 February again I given mail to esclation1@hdfclife.co.in. (I did not get any reply).
• On 17 February again I given mail to complaints IRDA (I did not get any reply).
• On 23 March 2018 I have given written request to HDFC life Jabalpur branch as discussed telephonic with HDFC life Jabalpur branch representative.(Till Now No any solution I get).
I did not get my policy documents in hardcopy yet, they promised me that your policy will be reached to your address soon. During purchasing my policy no body informed my about eIA account/demat facility.
I get EPDF policy, date mention on that is 13 february 2018 and I given request for cancellation on 16 February 2018 this is in free look period & I am eligible to cancel my policy as per policy rule.
I am working in MP so I have taken this insurance from HDFC bank Narsinghpur branch online.
I am giving you this request because my policy address in Balrampur (UP).
Now I am totally frustrated with this type of service of HDFC life, nobody is picking my call neither reply my. I am totally helpless. You are requested to please look into the matter and do the needful. I am not able to concentrate my job due to this issue.
pl ever venture into HDFC Life. The worst service provider.
Low level of ethics. Big mistake to invest with HDFCLife.
Hi Team,
I am Vikas Nhavkar and I had a heart attack in November 2018. I have home loan in Bajaj Finance Ltd with Group term insurance plan of HDFC life(402HPV57599009) with critical illness covered. After following so many times HDFC has rejected my claim without any reason. Where as i have my 2 personal term plan from PNB metlife and Aegon Life of 50-50 lacs each and they have approved my critical illness claim within a month without any issue. Also i have submitted all the same documents to PNB/Aegon and HDFC but dont know the reason why HDFC has rejected my claim.Could you please help me in this regards.
Sum of three transactions (14332+14712+14332) which i am suppose to get refunded. Not only sum of two transactions, since i paid sum of four (14332+14712+14332+14332) premium in an year. The amount which got refunded was only for the sum of two transactions (14332+14332+380)
I already provided all the input from bank.
Why only two refund was done? I am suppose to get refund for sum of three premium.
If you will notice i paid sum of four premium in this year.
Policy no 17401707
HDFCLIfe are cheaters, no ethics. They will act as if they have done you a big favour by returning part of your money. Please spread the word at personal level that one should never invest/deal with HDFCLife.
I have been duped by the HDFC LIFE agent. I have been told for mutual fund to be done for 1 year only but he has misselled me a policy of HDFC LIFE for the term of 10 years in name of mutual fund.
The agent name is kishan and Rakhi working in HDFC BANK of sector -14 Branch, SONIPAT-131001, HARYANA.
A strict action should be taken against them so that they don’t ever dupe any other customer.
More than the agent it is HDFCLife that is following policy of officially swindling customers. Cheating customers is official HDFCLIfe motto. You cannot take on a company with finances that is into cheating. Just reduce your investment. If you keep continuing the policy you will end up with 3% returns. Better invest the money in an FD!
I received call from Vishal Sharama (7838623715) on April 22 saying that I have purchased the policy (iPro Growth Plan) with the policy number 15293163 and Application Number LL40942409 on 28th March 2011 and have paid single premium of Rs 50,000. He said now the claim amount is 1.9 lac. As per him, as I have not pad the rest of the premiums so policy is going to lapsed and to get this amount, I have to port the policy to another Insurer like HDFC and pay two premiums to cover the locking period. I said fine.
Immediately I received the call from HDFC (8860254761 – Sudhir) and he explained the new policy details and asked for PAN card, Aadhar and cancelled cheque. Which I shared over what’s App as I just have to make payment of two premiums to get complete amount.
I start getting doubt when he said in the verification call please do not mention that new policy is linked to any old policy for smooth process. Then I looked all the bank accounts for payment of 50k in 2011 and I was not able to find any such transaction.
So I doubt he has all my details and going to use them for the fraud. Please look into this as this might be the way to see the policies. I request you to take this up on priority as not only me but there would be others who have fallen in their trap and will come to know after two years.
thanks,
same incident happened with me and with same policy numbers and similar details.
we must take an action against this.
lets connect and try grab them. My discussion is still going on with them and tomorrow somebody going to collect the documents from their team.
Same call made to me today. Same phone number 8860254761 – Sudhir. I have recorded the calls as well. Let me know if you need the recordings.
I also got same call today. Same policy number and same amount..
Same incident happened with me…this Vishal Sharma 7838623715 called me from ICICI prudential life insurance and said that I have paid a single premium of Rs 50,000 for policy number 15293163 in 2011 (asking to check details on ICICI pru life app tracker – https://corporate.iciciprulife.com/Corporate/ipru/AppTracker2.jsp). He shared that 50,000 was invested in share market in 2011 and grown to Rs 1,96,000 now and he gave me 3 options of claiming that amount :- 1) Pay 1 additional premium of 50000 and get 2.46 lac by Oct; 2) Pay 2 premiums and get 3.46 lacs by Oct; 3) Termination plan – you will get 10% of 50k by 2021 on maturity.
Initial call was received from agent from 6359874851. It was a total fraud call, if someone could do about these people, I am ready to help.
Fraudsters numbers 9990096634: Vishal Sharma HDFC Life; 7838623715 another fraud and 8860254761 Sudhir claiming to be from ICICI Prudential life insurance and 8802189827
Respected Sir,
(Policy No 20816797, Product: , DOC 20/10/2018,Premium 95693)
(Brocker/Agent/Agency/Channel name: Anuj Bajaj Code : 00690768
I have received a call from HDFC Life representative (Ashish –Delhi, Contact No 07292049659) on dated 20 November 2018. He told me about HDFC Life Plan –Super income Plan and said that if you purchased this plan you will get a loan amount approx. 20 Lakh with in one months.
Next day I received same from HDFC Life representative Mr Munish Pandey Contact no. 01133624002, 01133624044. He also told me if you purchase this products you will get a loan amount under company special offer.
At last I agreed to purchase this products and paid premium by cheque on their address.
After One month I have received a policy from HDFC Life. But not received loan amount which is they have promised to taken.
Then I call back to on above no’s. they all told me your loan file is under process and you will get the same within one month.
Then I understand that this has been fraud with me and many peoples boys and girls are involve in this gang.
I have so many recording calls and whatsapp screen shoot of HDFC Life representative chatting.
So I request to you pls refund the my amount and pls cancel the policy. And also request to you deactivate the agent / Agency./ Channel who are selling this type products and making stupid to innocent peoples. I think company also involve to this type cheaters.
I request to you pls look above the matter in priority basis otherwise i will complaint to higher ombudsman.
Thanking you,
yours faithfully,
Anil Kumar Kalhan
9817147559
I am not happy with the support and service by hdfclife.
i have been getting a lot of fraud calls in the name of HDFCLIFE with all my details fund amount of my policy 15245299.
fraudlent people r claiming to be HDFC LIFE people and giving me a new policy with the assurance of 100% fund switching of my previous policy which looks like a trap for another scammer HDFC LIFE policy.
I was not well financially for at the that time, so want to start the policy.
i can not pay 4-5 year due all of the sudden.
i want my money or tell me the way to start the policy as a fresh.
please help otherwise i need to take further legal step.
Reagrds,
pramod
Dear Team,
I would like to want to know, My term plan Application no 1100053282802 has rejected due to medical problems.
Why premium amount has not refund yet,
I fill that about this insurance company is very fraud.
I will not take any insurance from this company.
Regards
Rajesh Sharma
8744096493
HDFC Life’s complaint form page is not working and there is no other way to report a complaint to Uzma Rushdi, the grievance officer.