Escalations
At HDFC Life, we demonstrate customer centricity in everything we do. Our customers are our valued stakeholders, whose satisfaction is our foremost agenda. In case you are dissatisfied with our service, we have in place an internal mechanism to ensure effective and timely resolution of your complaints.
State your concern
You can let us know of your concerns through any of our touch points mentioned below.
Option 1: You can visit the nearest HDFC Life branch. To know more about branch address & timing’s click here branch locator.
NOTE: Branches are closed on Sundays, national holidays and region-specific public holidays.
Option 2: Call us between 10AM – 7PM ( Mon – Sat ) on the HDFC Life helpline no. 18602679999 (Local Charges Apply). DO NOT prefix any country code e.g. +91 or 00.
Option 3: Write to us from your registered email ID at Service@HDFCLife.com If your concerns are not satisfactorily resolved, you are requested to submit the same online by filling out the form at https://www.hdfclife.com/customer-service/grievance-redressal
One policy we had taken on my husband’s name from HDFC life in July 2009.
At that time we had selected direct debit option. Premium was Rs 50,000/- per year
In 2012 we missed to keep balance in that bank account. After that we tried a lot to get another option to pay premium but was not getting policy status.
Last month I came in contact of one officer and he gave us status that we have to pay three installment with interest amount 23850/-
I send them request to waive the charges because we are not responsible fully and we have not received any reply from the company and policy remain unpaid as we are settled in abroad and was not able to visit any branch. We had requested some agent to give us details.
Please note that we have not received any after sales service from the company. I mean we never received any reminder for due payment or any premium notice by mail or post. After selling product they did not bother to reply to give us option to pay.
I need advice from you :
1) Can we complain anywhere for this matter?
2) Can we expect from the company to give us after sales service ? Is it our right as a consumer ? ( we are getting premium notice or email reminder from other insurance company)
3) Can we get help from consumer protection?
4) We don’t want to bear such charges where as we are not responsible fully.
Kindly check. If any law can help us. It is not a matter of money but matter of carelessness of the company. If company is not supporting us at this stage if we want to pay money by choosing another option, what support we can expect in mishap situation?
If any possibility is there, please inform.
Regards,
Preeti, Sharjah
You should take the matter with Insurance Ombudsman, provided you have proof of communication one with the Interim. But the matter will not be admissible with Consumer Court, if it’s been more than two year since cause of action arose. And I am sure this is a HDFC Bank’s strategy to have ignored your letters, so that later they can claim interest.
I have taken above mentioned policy by online in HDFC Narsinghpur (M.P.) branch on 30 January 2018.
• On 31 January I got mail from HDFC life regarding my policy acceptance.
• On 01 February I got a mail from HDFC life for register my account.
• On 20 February I got a mail from HDFC life with attachment of EPDF policy documents, policy generated date is 13 February 2018 as per date mention in front page of policy document.
• Now Due to some unpredictable reason I decided to cancel my policy, for that I have given request via mail to HDFC Life on 16 February 2018. They replied that as per our records eIA account is activated for the said policy and eIA account number is 1000004788590 only softcopy policy documents will be provided for the same.
• On 17 February again I given mail with some other details to service @hdfclife.com.
• On 21 February they again replied that This is with reference to your e-mail communication, as per our records the Policy is credited into eIA account on Febraury 01, 2018. However the the free lookin cancellation period 15 days from the date of the Policy credited into eIA account. So the same was completed and Policy cannot be cancelled as of now.
• On 17 February again I given mail to esclation1@hdfclife.co.in. (I did not get any reply).
• On 17 February again I given mail to complaints IRDA (I did not get any reply).
• On 23 March 2018 I have given written request to HDFC life Jabalpur branch as discussed telephonic with HDFC life Jabalpur branch representative.(Till Now No any solution I get).
I did not get my policy documents in hardcopy yet, they promised me that your policy will be reached to your address soon. During purchasing my policy no body informed my about eIA account/demat facility.
I get EPDF policy, date mention on that is 13 february 2018 and I given request for cancellation on 16 February 2018 this is in free look period & I am eligible to cancel my policy as per policy rule.
I am working in MP so I have taken this insurance from HDFC bank Narsinghpur branch online.
I am giving you this request because my policy address in Balrampur (UP).
Now I am totally frustrated with this type of service of HDFC life, nobody is picking my call neither reply my. I am totally helpless. You are requested to please look into the matter and do the needful. I am not able to concentrate my job due to this issue.
pl ever venture into HDFC Life. The worst service provider.
Hi Team,
I am Vikas Nhavkar and I had a heart attack in November 2018. I have home loan in Bajaj Finance Ltd with Group term insurance plan of HDFC life(402HPV57599009) with critical illness covered. After following so many times HDFC has rejected my claim without any reason. Where as i have my 2 personal term plan from PNB metlife and Aegon Life of 50-50 lacs each and they have approved my critical illness claim within a month without any issue. Also i have submitted all the same documents to PNB/Aegon and HDFC but dont know the reason why HDFC has rejected my claim.Could you please help me in this regards.
Sum of three transactions (14332+14712+14332) which i am suppose to get refunded. Not only sum of two transactions, since i paid sum of four (14332+14712+14332+14332) premium in an year. The amount which got refunded was only for the sum of two transactions (14332+14332+380)
I already provided all the input from bank.
Why only two refund was done? I am suppose to get refund for sum of three premium.
If you will notice i paid sum of four premium in this year.
Policy no 17401707
I have been duped by the HDFC LIFE agent. I have been told for mutual fund to be done for 1 year only but he has misselled me a policy of HDFC LIFE for the term of 10 years in name of mutual fund.
The agent name is kishan and Rakhi working in HDFC BANK of sector -14 Branch, SONIPAT-131001, HARYANA.
A strict action should be taken against them so that they don’t ever dupe any other customer.