Jabong Complaint Resolution
Our issue resolution process is designed to encourage the fast and efficient resolution of your issue at the first point of contact. While we always aim to provide you with awesome customer service, we recognize that you may wish to express dissatisfaction with our products, services, staff or policies.
Please follow the steps below to raise and escalate your concern. In the event that you require assistance with making a complaint, our management at each stage of the process will be more than happy to assist.
Step 1: First Call Resolution Team
Please contact Jabong through email or by calling us. At first contact, you will initially be addressed by a Customer Service Representative.
A Customer Service Representative is empowered to resolve complex issues and complaints and make fair and reasonable customer service decisions.
Expect a response within 2 working days
Step 2: Escalation to a Chief Manager
In a rare scenario of a Customer Service Representative not able to resolve your concern as per your expectations; kindly escalate your concern to the Customer Service Chief Manager. In order to ensure that we are able to address your query effectively, kindly provide us with the reference number provided to you by the Customer Service Representative.
The Chief Manager will review the dispute and respond within 2 working day.