No Grievance Officer appointed by MakeMyTrip.com.
Contact Us information provided at https://www.makemytrip.com/support/contact-us.php, which requires a ticket to be generated after logging in, in case of any complaint.
MakeMyTrip.com Management information provided at: https://www.makemytrip.com/about-us/management_list_view.php
Mmt Help Center _O9679-6282-39- All Problem customer service solved just like Complain about My flight was cancelled by Airlines GoFirst and have requested for refund . But MMT has not yet refunded to me and the details are as below.
G8-172 and G8-205
PNR no. WY5JSZ
Pune to Leh
Dated 01/08/2023
Cancelled the flight Airline
Please refund my full amount
Thanks & the best regards,
Vijay Patil
Dear Sir,
I have not received the refund amount for the cancelled bus by the operator, please look in this and update the status. the ticket details i have attached herewith and below message, which i have received from make my trip.
THE MESSAGE I RECEIVED FROM MAKEMY TRIP ON THE TRAVELL DAY
This is critical information about your upcoming Bus booking from Vyttila to Krishnagiri on 11 Jul 24, 08:46 PM.
Unfortunately, your booking has been cancelled by the bus operator. We have initiated a full refund of Rs 3068
It will take up to 10 days for the amount to reflect in your original payment mode . We recommend that you check your account after 21-Jul-2024. Do reach out to us if your refund is delayed beyond the timeline mentioned above.
We request you to re-book a fresh ticket as per availability. We regret the inconvenience caused.
Booking Details
From: Vyttila Bus Operator: AALIYA EXPRESS LINES
Ticket Number: TS240708073948105770LBNX /AEXP140865/EKM TO BLR MERCEDES 01(Operator
PNR: 89JVUFCC)
To: Krishnagiri Bus Type: A/c-sleeper MakeMyTrip
Bus ID: NU711901087751410
Boarding Date
and Time:
11-Jul-2024
20:46 Passengers: 2 Total Fare: 3465.0
Passenger Details
S.No Name Seat Seat Type
1 Mr. Lourdu Bernad L9 Sleeper
2 Ms. Pulari L10 Sleeper
I booked return/round trips tickets by 2 different airlines
Booking detail: Kolkata to Paro (Booking ID NN2DPDEFXMR4L3GH2891)
I had a medical emergency, so had to cancel my trips
One way ticket by Druk air I was able to cancel myself at your site and uploaded all my medical documents for requesting a full refund. It was already approved by the airlines
But, this particular flight by Bhutan Airlines didn’t not allow me to cancel myself at your site. When I made attempt to cancel, an agent from MMT called and he went ahead and canceled. That triggered a meagre refund as I had no option to upload the medical documents like the other flight. So, I shared all the documents through email with MMT to request the airlines for possible full refund
Today, I received a call from you stating the airlines denied full refund as the ticket was “already a refunded ticket ”
It was not my fault and I never requested for a partial refund earlier
I urge MMT to arrange for my full refund
I have been a long time MMT user. If I am not entitled to receive a full refund for a genuine reason, I have to think twice before making further bookings here
Thank you,
Anantha krishnan
Hi MMT Team,
I have been following up on a refund request for a hotel cancellation on the day of check-in since two months and have still not received the refund amount yet in spite of multiple follow ups on emails and phone.
Reference No.- AH22132342609716
Amount to be refunded- AED 434.89
Status- Refund request approved on Aug 27th, 2024 . Bank details were provided in August, then after multiple email exchanges on the delay reason, MMT team asked for different bank details which were provided on Sept 21st as the refund team could not complete the transaction to the previous bank.
We have been following up since then and there is no response from the team until now. It has been a huge pain and humiliation to us. We have been a regular customer of MMT however, after this experience, I will think 100 times before I use MMT again.
Kindly resolve the issue at the earliest as no refund should take more than a month to complete.
Regards
Vrinda ( A highly disappointed and sad MMT Customer)
Hello Team,
I booked a ticket from Mumbai to lucknow ( Booking ID NF7W4O2Y80VLFEFX9156 )on 08 Apr 2024 for an amount of rupees ₹19347.0 with flexi option for date change and cancellation.
On 14th Aug i did use the date change option and changed travel dates from 26th oct to 30 th oct.Total amount i paid is of 35188.
Now when i am checking for cancellation it is showing me a refund of only 15960 rupees as it is taking only booking amount as 19347 rupees while it should take booking amount as 35188 and then do calculation for cancellation refund.
While I did date change it was not informed via any means that the extra amount I am paying for date change is nonrefundable one.
And when i raised this concern to make my trip support on Saturday 12th oct and followed them on Monday 14th Oct. I got any kind of support instead. I was told that nothing is mentioned on MakeMyTrip whether such a case is refundable or non-refundable.
Even after multiple requests if raised via call to customer support I am not getting any support.
If i would have been informed during the date change that the extra amount i am paying is nonrefundable i would have canceled the entire booking and could have rebooked the complete ticket. In that case I would not have been in this situation where I am losing this much amount of money.
This is a clear case of lack of information to customers from MakeMyTrip and due to which the customer has to face financial loss.
I have been associated with MakeMyTrip for a long time but this incident and the way I am being treated is disheartening. Need MakeMyTrip leadership to pitch in this case this is no information/incomplete information by MakeMyTrip to customers due to which the customer is suffering.
Need resolution to this. Please find attached booking and date change invoices in which no where it is mentioned that extra amount i am paying on non-refundable.
Need your support on this to help me with a proper refund. As this my hard-earned money
Regards
Saurabh
8080999837/9619311524
saurabhdx2007@gmail.com
My seat allocation was confirmed at the time of ticket booking for which extra payment was made be me, but seat was changed in boarding pass and allotted seat was not as per my requirements. My PNR-HS3SSI of INDIGO from Jaipur to Kolkata flight (6E-207) dated 27.08.2024.
Dear Madam/Sir,
I Chandrashekar Kanna was booked 2 room in RENGA INN at Rameshwaram for 1st Nov to 2nd November-2024 and payment made for Rs.3618 and received booking confirmation from you also, but when we reached hotel they refused to give Rooms.
I showed the confirmation letter to the hotel person but he said that we received the mail from makemy trip but we have not confirmed them like that. And we went some other place and stayed with high price.
My Booking ID No. NH20114362789626
PNR NO. 0133818861
Request you to please refund my payment as early as possible
Regards
CHANDRASHEKAR KANNAN
+911 944810294
chandruteja@yahoo.com
Dear Madam/Sir,
I Chandrashekar Kanna was booked 2 room in Renga INN at Rameshwaram for 1st Nov to 2nd November-2024 and payment made for Rs.3618 and received booking confirmation from you also, but when we reached hotel they refused to give Rooms.
I showed the confirmation letter to the hotel person but he said that we received mail from makemy trip but we have not confirmed them like that. And we went some other place and stayed with high price.
My Booking ID No. NH20114362789626
PNR NO. 0133818861
Request you to please refund my payment as early as possible
Regards
CHANDRASHEKAR KANNAN
+911 944810294
chandruteja@yahoo.com
Greeting Team Ibis One Central, I have a reservation in your hotel (Order ID: 46356192541105058488) by the name of Man Singh (man.singh@skpmil.com, 9311182389) because the card has been used by Mr. Man Singh but I will be the one ( Mr. Sanjeev Singhai along with one more person) who is traveling and who is staying there, so please change the name ( from Mr. Man Singh to Mr. Sanjeev Singhai, contact@skpmil.com, 9310982388).
I have already got the confirmation from Makemytrip.com about the changes and the changes are attached herewith for your reference,
Kindly do the needful urgently and inform me immediately.
I booked park connect hotel Cochin,India through make my trip website on 14/11/24.The payment I paid through gapy.Then I cancel my my booking with in half hour.but until now the refund amount not credited to my wallet. Now already 4 days.
Why the payment taking so long?
Iam giving the booking details below
Booking ID-NH75122365700514
PNR-0134835438
HOPING THE REPLAY SOON
THANK YOU
I booked park connect hotel Cochin,India through make my trip website on 14/11/24.The payment I paid through gapy.Then I cancel my my booking with in half hour.but until now the refund amount not credited to my wallet. Now already 4 days.
Why the payment taking so long?
Iam giving the booking details below
Booking ID-NH75122365700514
PNR-0134835438
hoping for replay soon
thank you
Hi Team,
I travelled from Mumbai to Delhi on 9th November from Air India. I booked my tickets through MakeMyTrip. I did the web checkedin in advance and paid 700 rs for 2 seats.350 rs each and seat no 53 A and 53 C were given to us but when I reached airport and submitting the luggage and collecting the boarding pass, I got to know from the Air India staff that there is no such seat in the flight and they assigned different seats to us. When I asked for the refund then asked us to contact make my trip.
Please look into the matter and provide me the refund for 2 seats on my mobile number 8468948395.
Attaching the documents for your reference .
Booking ID
–
NF2AAZJ834714352577
Booking ID
–
NF2AAZIG91000552127
There are some following issues during the trip of Booking IDNL2101934873948:
1. Vehicle issue
2. Camp stay issue
3. Sightseeing issue 2nd day, 3rd day and 4th day.
4. Airport Transfer issue.
As you said and took the money and after that, you failed to provide the service that was committed by you.
Its a need for compensation of Rs. 1,25,000/- and Rs. 1,00,000/- for mental harassment by MMT representatives.
Subject: Complaint Against New Kheria TPT
Respected Sir/Madam,
I traveled on 12th Jan 2024 from Pilibhit to Chandigarh (Bus No: 2167, PNR: 2AGDZKFA) and faced severe issues: delayed pickup, non-AC bus despite paying for AC, conductor under the influence of alcohol, and forced to deboard before Chandigarh. Despite complaints, no support was provided. Kindly investigate this and take strict action.
Regards,
raj@gangwar