How to reach Paytm
For Paytm Wallet Related Issues
Level 1:
You can go to paytm.com/care and select order to submit your query.
You can go to paytm.com/care and select order to submit your query.
Level 2:
If you are still not satisfied, please write to:Nodal Officer Customer Grievance
One97 Communications Ltd.
B121, Sector 5
Noida – 201301
Level 3:
If you are still not satisfied, please write to:
Grievance Officer
One97 Communications Ltd.
B121, Sector 5
, Noida – 201301
Or
Click here to escalate an existing ticket to Grievance Officer.
*Applicable only when the level wise escalation is followed.
Worst worst worst
delivery date was24th July,then rescheduled on 26th July and then 29th July.But till date order not delivered yet.
Is this your service.also your loosing your customers faith.I need my purchases order by today it self else I will have to escalate the issue with consumer forum.
Dear Team,
I have ordered an Almirah as on 23rd July from your mobile app. I got that almirah as on 1st August,2019. The almirah is completed torned. I am unable to understand that how can Paytm do this. I think paytm is a reputed company but now I am feeling very bed about it. I son’t my registered mobile number that’s why I am unable to call your customer care team. I think if someone has don’t have his regeistered mobile number then you will not help him.
It is my humble request to you to resolve this issue as soon as possible, otherwise I am going to put this mail someehere else at higher level.
Thanks and Regards,
Nishant
Dear sir
I have applied for KYC of postpaid for mobile number 7208877259 rahul Singh on 07-07-19 same is pending and
Ur executive unable to understand the issue they only reply that “kindly click on start button and complete the KYC “which I have already done.
If you are unable to complete the KYC kindly return my EXCESS FUND in my Paytm wallet and I will close the account.
Very Poor Delivery service by Paytm Mall
Dear Paytm Team, I was order 1.5 Ton 5 Star AC from Paytm mall app. It’s delivery date was 6th August ,then rescheduled on 7th Aug. But till date order not delivered yet.
Is this your service.also your loosing your customers faith.
Now Pl cancel my order and refund my money immediately. I need to purchase this from open market.
Pl do needful action urgently .
From
Vivek mathur
Cell no 9582649216
Order ID 8906123139
Please donot avail PayTM First services. I will describe a simple case here :
I am not able to use UberEats Offer as I am not able to login with my mobile no as UBEREATSA is showing as invalid.
Paytm does not have contact details of UberEats. They are having 3rd class Customer Care services.
Paytm 1st assures that they will provide priority customer services and here I am struggling to get just customer care no of UberEats since the last 7 days.
FreshMenu app only provides its services it in very limited locations. I am not able to use its services in Thane.
sir, maine 23000rs ka transaction kiya tha to transaction failed ho gya tha. phir bhi 23000rs account se paise kaat liya gya hai. jabki doosre ke account may bhi paise jma nhi hue hai ,jiski reference id922333264540 hai.
islie mere account may paise return kiye jaye ,account number 31184080576.
name bhola prasad kushwaha
phone . 7582062447
Disappointed, Helpless , feel cheated and heartbroken by Paytm.
I never thought I will have to end up here for someone to hear me out and resolve my issue. It’s important to mention my background, before penning down my grievance.
I am a VP at one of the world’s largest investment bank, in Bangalore. My father is a “principal” of one of the best CBSE schools in my hometown. Here goes the story –
Sitting in Bangalore, I ordered NIKE AIR ZOOM VOMERO 14 RUNNING SHOES from PAYTM, for my father. A package was delivered on August 5th to my father. It was supposed to be the Nike shoes. But guess what inside the Nike box, he received local road side pink sneakers.
I raised a return request immediately. I was hoping to be a pretty straightforward process. I don’t receive what i order, i raise a compliant without wasting time. Hardly i knew, I am going to enter a never ending nightmare of back and forth email chains and calls to customer care and everyone ranting the same response again and again.
I raised my first return request on Aug – 5th, 2019, Reference No.: 134374555. I was asked to provide all images and the background of the person the package was handed over to. I provided all information.
I was asked to wait as there was some investigation being done. On Aug-14th, 2019, I received the following response –
Hi Rachit,
We investigated this from all ends about your order 8882886237, and regret to inform you that we will not be able to initiate refund as our findings indicate that the courier partner delivered the correct product to you. I apologize for any inconvenience caused.
Thank you.
I called the customer care right away. I requested the call to be transferred to a supervisor and after 20 minutes of wait, my call was transferred to Himanshu.
I told him, I received a fake/wrong product and there is no way this return request should take so long and later be rejected. I had to give him my and my father’s background to make him realize that it’s a genuine case. He raised a complaint and assured a resolution soon . Complaint no. – 135559002. I was hoping it to be a complaint regarding the wrong product delivery and initiation of a refund. Until I called back on Monday, August 17th 2019. I was told by the customer care executive that your complaint has been resolved. And the resolution is –
“Paytm has provided the correct resolution to the customer”.
I mean seriously. The resolution for a fake product return is – that the previous resolution has been correct. I was transferred to “HIMANSHU” – another supervisor, again after 15minutes of waiting. He too raised another complaint of a similar nature I suppose.
I called in today August, 19th 2019, and talked to Shadab(supervisor). He tells me that we can’t help you any further. The correct product was delivered to you as per our investigation.
I waited for another 40 min on the call, to get the call transferred to his manager, but the call dropped.
So Paytm says, I am lying.
Paytm says, I am cheating paytm by replacing a fake product by the correct product delivered to me.
Paytm says, I , who have a history of relying on Paytm for all range of products, is raising a false return request.
Paytm says, my father, who’s a principal and who teaches the lessons of honesty to the future generation, replaced the original Nike shoes with a road side shoe and asked his son, who’s a VP in a bank in bangalore to raise a return to cheat paytm of 7000 Rs.
This is not what paytm support said, but this is what they imply. I can only laugh at this.
I am highly disappointed by the after sales support, the attitude and the process.
You left me with no option but to post here. I won’t have any choice but to file a complaint to the consumer forum if I do not hear from Paytm even after this.
such bad service ever it all fraud done by patym already followup with your team but not doing anything
8800223215
I have requested to change my number for paytm account
Its almost a month ago no one is checking and no reply
Worst and useless
There is no email address for escalation
Very worst customer service
To whomsoever it may concern,
Issue Duration – 9/1/18 (1 year, 5 months) from today.
Transaction Mode- PayTM Wallet
Transaction Number – 17369470806
Problem – AMOUNT NOT SUBMITTED TO WALLET
One of my relatives sent me Rs. 5000/- on my mobile number which is linked to my wallet, With the user name of Yuvi Soni & mobile no. 9968042786. I tried to log in to check whether I have received the amount or not, I had forgotten my password. Hence, I had requested for password-reset. My password was reset but another account with the username of Vijay Kumar Shrivastava was created in its place but with same mobile number. and till now after 517 days I haven’t received the amount of Rs. 5000/- in the PayTM Wallet.
My relative made the payment from a PayTM App to PayTM app, Wallet to Wallet…. This entire story is to let all of you know that your CUSTOMER SUPPORT IS PATHETIC, and this doesn’t suit a company like PayTM.
I tried everything to get my problem solved, Contacted the customer care, Mr. Gurinder, Ms. Neetu, Mr. Imran, Ms.Simran and Ms.Pooja from profile and wallet departments because I got so much support and response from all of them I am writing this appreciation mail to genius people like you.
When I linked my wallet to my Mobile number I had so faith on PAYtm like any other person resident of India, Now when its time to provide support, your executives and managers are hiding behind the bushes.
I even came to know that there are many like me who are struggling to get their money back which they had paid to someone and never got the money.
My simple question to all – Why you cheat on customer, for the sake of such a mere amount you make false commitment that transactions are safe and secure where the reality is that a person is chasing for his own money from last 1.5 years and to this your managers and customer care replies-“Not our department, contact another PAYTM department for this issue” TELL ME WHY YOU HIRE SO IRRESPONSIBLE PEOPLE
DO YOU THINK I WILL MAKE A TRANSACTION AGAIN IN LIFE WITH SUCH A PATHETIC SERVICE?
DO YOU THINK I WILL LET ANYONE FROM MY FAMILY OR FRIENDS PUT ANY MONEY IN THE WALLET.
WHAT IS THE MEANING OF DEPARTMENTS, CUSTOMER CARE WHEN NO ONE ANSWERS THE CALL OR PROVIDE ANY RESOLUTION TO CUSTOMER?
Can anyone please care to give me an explanation – why a customer who submitted a specific amount in a wallet through your ‘trusted’ platform has been facing such a problem and his grievances are not falling onto any ears, and even if they are, everyone’s is turning a blind eye to it!
Awaiting someone’s response!