Grievance Officer

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Grievance Officer at PayTM

How to reach Paytm
For Paytm Wallet Related Issues
Level 1:
You can go to paytm.com/care and select order to submit your query.

Level 2:

If you are still not satisfied, please write to:Nodal Officer Customer Grievance
One97 Communications Ltd.
B121, Sector 5
Noida – 201301

Level 3:
If you are still not satisfied, please write to:

Grievance Officer
One97 Communications Ltd.
B121, Sector 5
, Noida – 201301
Or
Click here to escalate an existing ticket to Grievance Officer.
*Applicable only when the level wise escalation is followed.

Source: https://paytm.com/grievance-policy

Comments

  1. himanshu says

    February 19, 2021 at 1:44 pm

    Hi Paytm Team,
    My account is blocked from last 10 days. Raised several tickets.
    Tried all Paytm customer care numbers but not able to connect because my account is blocked.
    Dropped message on email id:care@paytm.com
    got reply : Your message to care@paytm.com has been blocked. See technical details below for more information.

    i am in urgent need of my money due to medical emergent at home.
    I request Paytm customer care team to contact me@9569747576 asap. and unblock my account no:9569747576 asap. This is very very urgent .

    I hope paytm team will get back to me asap.

    Reply
    • Ranju Dhayalkar says

      March 8, 2021 at 4:41 pm

      One of the Shit services paytm provide to customer added 5300 in wallet. After marriage my Pan card is not updated so they are not ready to refund my 5300 or else not ready add that 5300 in my wallet

      Reply
      • Puneet Saluja says

        March 14, 2021 at 9:58 am

        Booked tickets through paytm in March 2020 for travel in April 2020. Due to pandemic flights were cancelled and airlines has refunded the amount to paytm in June 2020 but paytm has not refuned the amount even after several reminders through call and email. Almost 11 months have passed and i am struggling to get the refund. #paytmfraud#extremelydisappointed

        Reply
  2. Amit jatt says

    February 25, 2021 at 11:57 pm

    I’m extremely frustrated for your policy & services regarding change the name of merchant display. I following your all terms & condition. Sharing releted documents for email or 8826802197 this what’s app number. But still not received any resolution. Received very bed services in 14feb to till now

    Reply
  3. IMEX says

    March 3, 2021 at 4:05 pm

    I recently bought a new A50 machine. I need to change A50 to A910. I applied through customer care officials. Am gone through a bad customer service with ur sales executive. I want to resolve this issues within 24 hours. Otherwise I will goto court.

    Reply
  4. Ranju Dhayalkar says

    March 8, 2021 at 4:42 pm

    Contact number 9004302098

    One of worst service

    Reply
  5. Tonse says

    March 12, 2021 at 12:38 pm

    I have raised a query with Paytm 24×7 helpline. Ticket – 185237995.

    With UPI reference# 106467946546, the transaction status is showing as “Payment Pending” since 6 days.
    The amount is neither credited to the recipient nor reversed.
    I have raised multiple queries, written to customer care and feedback team. Unfortunately there is no resolution so far.
    When I dial Customer care number it says- “the transaction is unsuccessful and the amount will be credited in 2 days, if not credited speak to the agent by pressing 9”. When I press 9 the IVR throws me out to the previous menu, which creates the deadlock and hence unable to talk to the customer care agent.

    This is my request with you to process my transaction – either credit the amount to the receiver or to me, do not keep it hung as “Payment Pending”.

    Reply
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