How to reach Paytm
For Paytm Wallet Related Issues
Level 1:
You can go to paytm.com/care and select order to submit your query.
You can go to paytm.com/care and select order to submit your query.
Level 2:
If you are still not satisfied, please write to:Nodal Officer Customer Grievance
One97 Communications Ltd.
B121, Sector 5
Noida – 201301
Level 3:
If you are still not satisfied, please write to:
Grievance Officer
One97 Communications Ltd.
B121, Sector 5
, Noida – 201301
Or
Click here to escalate an existing ticket to Grievance Officer.
*Applicable only when the level wise escalation is followed.
Suman says
Hello
Sir in my Paytm wallet have Rs 1500 and i want to get it. But my kyc is not done then how can I get money? And also tell how to do Complete KYC.
Deepak Pathak says
Dear Sir/Madam
I am one of the Customers of Paytm using Paytm Wallet for making due payment for the Electricity Bill.
Name: Deepak Pathak
Mob No:8827478483
On 7th April 2022 made payment of Rs 2450 to CSPDCL(Power Distribution Co)
Order ID:17725755951
Wallet Txn ID:39793063542
Amt :2450 Rs
The Payment was successful.
However on 9th April’22 I received a message in my Wallet as payment Failed
Order ID:17750833876
Wallet Txn ID:39823897150.
Amt :2450 Rs.
But the amount has not been refunded in my wallet which is creating greater inconvenience to oblige my Liability towards Electricity bill.
I hope my grievance be redressed at the earliest,as today is the last day for making payment for Electricity Utility.
Ajay Sharma says
I have balance of Rs.3296/- in my Paytm wallet linked to 9417062955, I am not able to transfer the balance. My KYC is updated. Still giving msg your wallet is inactive
rajesh says
dear team
i have lost my mobile on dated 05 apr 2022 in C P Shri Hanuman JI Mandir near by 8 pm , in that time in my paytm bank ac nearby Rs1200.( paytm bank ac ) my ptm ac is running with the mo no 9891565078 , but when i am login again ptm at that time my ptm bank ac is nil . so i request can i know who ,where, when use my ptm. plz help recover my money .
Vandana Vinayak says
I have been trying to reach out for a problem with paytm gold but there has been no help. No customer service representative also.
Amit Mahajan says
I transferred money 3500 with rent option on 2nd May 2022 on 9.30 p.m.
Today is 10th May 2022 till payment not reversed or not deposited to recipient account.
I was sent email with all proof Payment statement , Payment Details, Recipient Statement , UPI ID link account , UPI Id all to following email,
Till no any reply kindly revert on priority
Naresh Tirthani says
Unauthorized transaction happened on my Paytm Postpaid of Rs 45998 and Rs 9718 on 5th Oct 2023 at 8:32 PM i never share my OTP and not clicked on any link but still Unauthorized transactions happened, and no one is responding on call via customer care, emails and chats.
kindly look into this issue and help me to get refund the amount.
1st Transaction : Rs. 45,998
2nd Transaction: Rs 9,718
1st Transaction Id: 2423330883 (Xiaomi)
2nd Transaction id: 2423331742 (AJio)