GRIEVANCE REDRESSAL MECHANISM
For Users residing outside the United States:
Ms. Anshum Singh
Grievance Redressal Officer
Zomato Media Private Limited
139-P, Sector 44, Gurgaon, Haryana, India -122002
Email address: legal@zomato.com
For Users residing in the United States:
Grievance Redressal Officer
Zomato USA, LLC
1551 Eastlake Avenue East, Suite 350
Seattle, WA 98102
Email address: legal@zomato.com
I ordered 1st time and got discount of 130 rs. On ordering it automatically got cancelled without any information . I lost money for no fault. I immediately complained on chat window. It is cheating case..
I had ordered the food from YumYum Dilli restaurant located in Ghazipur via Zomato. As Zomato service is within 30-40 mins but that order made me suffer till 1 hour & 30 mins till I approached to the restaurant. There was no information regarding live tracking. They didn’t provided me delivery boy name & no. When I called them they gave me Raju no. He didn’t picked my call . Again I called they gave me another no. of Rohit . I called him 10 mins but he didn’t picked the call . Then I reached to Zomato customer care but they were also helpless as restaurant was not picking their call.
After several argumentation they provided my food ,which I didn’t eat then as I managed to eat something else as it took so much time.
The food was cold. Jeera rice was having so much jeera in it that I was unable to taste the original taste of rice . The patisa which they gave in dessert was stale.
I didn’t liked their food . In future I will never ever order from here
Now I will check what resolution you will give it to me
Hi,
I have placed an order through Zomato on 7th dec afternoon with clear address and contact number.
Order no. is 1536422804
When the representative initially called us, we clearly told him the location in spite of having my delivery location in the order. He said that he will be delivering the order but he never turned up.
When I had a brief chat with Zomato, I was told that the rep tried reaching us many times and we never picked up. Not sure when because we don’t see any missed call.
When he has a clear delivery location, I don’t see a reason calling us multiple times and giving a vague reason saying, my number is not reachable. He could have simply delivered at the location mentioned in the order or as we initially communicated.
This is not a good service a customer like me would expect. I just thought of starting to use your app but this is a very bad experience.
Regards,
Jaya Prakash
This is regarding my order number 1034628342 placed on Zamato against Odean Sweets.
The order was cancelled due to non reachable of my mobile number due to bad reception in the area.
The cancellation fee equal to order value has been charged against the order.
It can be seen that I am not at fault here intentionally. The same is due to bad reception which is a technical factor beyond my control.
The order which I paid for is gone with delivery person. I paid for it and the restaurant didn’t get it back so that I can pick up the order from the shop directly. Now my number is not reachable that gives Zomoto the right to steal the order I paid.