Grievance Officer

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Grievance Officer at Zomato

 

GRIEVANCE REDRESSAL MECHANISM

For Users residing outside the United States:

Ms. Anshum Singh
Grievance Redressal Officer
Zomato Media Private Limited
139-P, Sector 44, Gurgaon, Haryana, India -122002
Email address: legal@zomato.com

For Users residing in the United States:

Grievance Redressal Officer
Zomato USA, LLC
1551 Eastlake Avenue East, Suite 350
Seattle, WA 98102
Email address: legal@zomato.com

source: https://www.zomato.com/terms_mobile.html

Comments

  1. Dear sir
    I place order on dated 21-04-19, at amritsar amount rs 2529.75 debited but not delevered please arrange to refund amount
    DEBIT AC 31879214413 sbi

    Reply

  2. I have placed an order(1394398270) and my account was debited but the delivery executive refused to deliver my order saying my location is showing wrong in the system but address is correct and hence he cannot deliver. I have accepted his entry in my gate app. But after sometime when he did not arrive I called him and initially he said he will deliver after checking location issues in the system but later I found my order is cancelled.
    I called him again then he asked me to talk to customer care. But after talking to customer care I understand he lied as I wasn’t available which is completely wrong. I called him again and said why he had to lie and I can complain against him for this incident. To which he replies that people keep complaining and he is just not bothered and complaints does not affect his job.

    I really don’t understand why I am being charged and till now did not get any revert on refund. I have always ordered from same location. I request to refund my amount of Rs 412.68 asap.

    Reply

  3. We received order late on top of that food was black and uncooked inside, both the parathas was below the quality level . Attaching the picture to see .
    Mamaji restaurant, neeladri road, electronic city Bangalore

    Reply

    • Chor h. Cheated on order id 1266872586..ordered for 2kg laddu on today 30.04.19…while received only one kg laddu…. Direct cheating… Either by him or by zomato…… Agarwal caterers crown plaza vaishali nagar jaipur…

      Reply

  4. Dear Team,
    I placed order #1669622781 using Zomato app on 1st May and Rs.191 has Been charged from my PAYTM ACCOUNT but I never received the food. When I tried contacting your chat support as no one picked up the call on India customer service number and chat support also didn’t give proper response. Simply I wasted my money and time (5-6hrs).
    I never expected such a bad service from a big vendor services like zomato. There is no hold for customers money, I’m very much afraid to use this kind service again after being a victim.

    Reply

    • Dear team

      I placed order 1250637417 using Zomato app on 15th May time 10.02 pm and Rs.424 has Been charged for Chicken biryani family pack from my credit card but I didn’t received the food delivery boy told my phone is not reachable, but I said him address also but in fraction of seconds after saying address also deliver boy said your order has been cancelled I enquired restaurant people also he told your Chicken biryani family pack has not returned to our restaurant worst experience with this zomato we need our money back.

      Reply

  5. My name is Laxman, today first time I have used Zomato App to order my dinner from Biryani Zone electronic City and had a worst experience.
    My order had not been delivered however I have paid money for this.
    Your delivery boy denied to deliver and asked me to contact to Zomato.
    Wow….what a service.

    Your delivery boy cancelled my order without my permission and I will pay for it.
    He ate my dinner and I would pay for it.
    Nice.
    This needs to be triggered on social media so everybody will get awareness about Zomato.

    Reply

  7. I order BK veggie Combo from burger king at 12:32 pm on 15/05/2019. My order no is 1683946912. In this order, they should provide One Burger, Medium Size Fries and a Large Pepsi Can. But they delivered only One Burger and Small Size Fries. Large Pepsi can was not given and Fries was given with less quantity. I paid Rs. 150 for this order. After complaining they refunded only 38 rs. Ideally, they should provide around Rs. 80-90. Despite arguing they are not ready to refund my money. I am totally pissed off because of this pathetic service and feeling like a mental torture for the last 2 hours. I have complained in consumer court and grievance no is 1320390.

    Reply

  8. Today I have given a order of 2 executive thali from Adraq by OYO Gomti Nagar Lucknow but the delivery boy handover me only one thali. But when I asked him for 2nd one he said that restaurant had delivered him only one but while confirming from restaurant they confirming about 2 thali delivered to that boy. I want raised this poor services issue and want my money back. Zomato is such a trustworthy brand and you people hired such a mismanaging guys or tie up with the sets up. I don’t know but I want my money back. Kindly find the attached order screen shot

    Ordered No- 1387889815
    Date 15 may 2019 at 2.23pm
    Delivery boy name- Vipin Yadav (9565116327, 8061914261)
    Mobile – 8853876890

    Reply

  9. I have ordered food from Zomato today at 9:07 PM , ORDER ID – 1506443892. The order is prepaid via Paytm for Rs. 481.5/-

    Now I have not received my order and Zomato is denying my order and refund also.

    Please look into the matter and do the needful. Also I want my full money back along with inconvenience cost.

    Reply

  10. I ordered a food and my amt got deducted twice , vendor accepted the order later his phone was not reachable ? Do u provide this kind of services , just need to know by when can I get my refund as my money was deducted twice , I was a loyal and old customer of Zomato but in a week time I have been facing the same kind issue twice

    Reply

  11. I have ordered ice cream from your fuckall Zomato app I placed order for tender coconut ice cream somehow it changed to chikoo ice cream bloody no support on app to co-ordinate with any body even after that I contact ice parlour they ready to exchange the order but your pathetic service provider said I will not go back to exchange like seriously what services you people are giving I’m highly going to escalate about for not being reachable and supportive at all and kindly compensate for your service or else it will be legal than
    Anam Khan

    Reply

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