GRIEVANCE REDRESSAL MECHANISM
For Users residing outside the United States:
Ms. Anshum Singh
Grievance Redressal Officer
Zomato Media Private Limited
139-P, Sector 44, Gurgaon, Haryana, India -122002
Email address: legal@zomato.com
For Users residing in the United States:
Grievance Redressal Officer
Zomato USA, LLC
1551 Eastlake Avenue East, Suite 350
Seattle, WA 98102
Email address: legal@zomato.com
On 14 April 2022, I ordered food from Zomato. When my delivery partner came to my location I was on a call with the client which I cannot disconnect so they suppose to deliver my order at my address but he canceled my order. after 5 min of all this when I called the delivery agent he said that he cannot do anything order got canceled talk to the customer care team. It’s been more than 15 days since I am getting sweet candy from their trained team that I will get a refund or get a call from the concerned team now whenever I am trying to contact them they keep disconnecting my chat. they are really trained to fool customers.. great going Zomato go like this very soon you will be out of business and every customer switch to another delivery app like me…
Hello this s ashish here, I had ordee food in zomato, the order got delayed fr 20mns, and the food whichbwas delivered was uter cold and panner wrap was half baked and coke was warmer.
If a customer cancels the order there will be cancellation charge,wherein leons burger delayes to prepare food why there is no penalty??
my order value is ₹700 But zomato team says they cant do anyting and they said they can only waive of ₹30 later ₹300, here we are suffering here food is nt warm either the restaurents are not charged pwnalty fees. need a quick resolution
On January 22 at 6:55 PM, I placed an order worth approximately ₹1600 from Soofi Mandhi Restaurant. After completing the payment, the delivery partner contacted me and insisted that I cancel the order, stating he was unwilling to deliver to my location. Despite my attempts to resolve the matter, he continued to call and request cancellation, even though canceling the order would have resulted in a loss of my payment.
I waited for over 1.5 hours without any resolution, and the delivery partner was uncooperative. When I contacted customer support, they also failed to address the issue effectively and ultimately directed me to cancel the order, promising a refund. While the refund was eventually processed, this experience was highly stressful, inconvenient, and unprofessional.
This situation has raised serious concerns about the quality of service and the value provided to customers. If your platform cannot ensure reliable delivery, it raises the question of accountability. I request compensation for the undue stress, wasted time, and poor handling of this issue. Please address this matter promptly to restore my trust in your services.