GRIEVANCE REDRESSAL MECHANISM
For Users residing outside the United States:
Ms. Anshum Singh
Grievance Redressal Officer
Zomato Media Private Limited
139-P, Sector 44, Gurgaon, Haryana, India -122002
Email address: legal@zomato.com
For Users residing in the United States:
Grievance Redressal Officer
Zomato USA, LLC
1551 Eastlake Avenue East, Suite 350
Seattle, WA 98102
Email address: legal@zomato.com
Order no 1147967463 : 9999053026 : Dhruv Nanda
Please take this issue on priority and refund my paid amount as the order was never declined/cancelled from my end. In case of any other clarification please reach out to me @9999053026.
Hello sir/Mam
I have placed the order dated 22 june at 8:06pm order no 2043238208 from Khatani dhaba chandigarh. Your delivery boy go wrong address & call me come this address to pick it up. I call him and tell him my address is 1632 sec 23b chd but he is in another address. I also chat you zomato but the delivery boy cancel my order. What the hell is this I want my money return now otherwise m take a legal action against you. Because it’s not my fault your delivery boy fraud me. I want my money return as soon as possible.
Thanks
Lalit Kumar
9988888158
Helo,
Either you replace my order or refund my money before i go for legal action.
Otherwise raised issue and disciplinary action in online in conumer complain.
Delivery Boy not even contacted single time and simply rejected my order.
Even I called him but he did not answer my call.
Do refund my money
Do refund asap.
Please find order details below:-
Order Summary
Order ID: 1491764504 Date: 02 Jul, 2019
PP-12 SHANTINATH FLAT, NR VEJALPUR BUS STOP, VEJALPUR
Punjabi Thali (1 x ₹160) ₹160
Delivery Charge ₹20
Taxes ₹8
Promo – (ZOMATO50) (₹80)
₹108
Issued on behalf of
Honest
1-3, Ground Floor, Circle P Complex, Prahlad Nagar, Ahmedabad
Mr. Vargis
Ahmedbad
Zomato deducted my money but not delivered food Delivery Boy not even contacted single time and simply rejected my order. Even I called him but he did not answer my call. Do refund my money Do refund asap. Please find order details below:- Order Summary Order ID: 1491764504 Date: 02 Jul, 2019 PP-12 SHANTINATH FLAT, NR VEJALPUR BUS STOP, VEJALPUR Punjabi Thali (1 x ₹160) ₹160 Delivery Charge ₹20 Taxes ₹8 Promo – (ZOMATO50) (₹80) ₹108
Dear Zomato Stop cheating customers I have placed an order 1 hour back initially there was no response from your executive finally I got an update that order was delivered but I never received my order Executive name was Mohammad his number is 8375 073452 which was switched off order number was 1412068419
Hi Sonal did this happen to you in kolkata?
My order I’d is —-#1277044912
Order date — 16 June at 11:15 a.m
I ordered from Baker lounge. Then the Baker lounge said that the cake is not available and he can’t cancel the order because his server is not working, your Zomato person called me and said to cancel the order. I tried to reach you so many times but you people didn’t give me damn. And your chat support executive told me that they refund my money from their end. But till now I didn’t receive my money back. You people makes me fool all the time. None of you provide me the solution.So you have to refund my money back otherwise I complaint against to the consumer court and sue you all.
You have to refund my money back because I didn’t receive an ordered item.
My payment has been deducted from my account so many times mail the Zomato team no positive response received even through chat also didn’t get any resolution Evey time explain to everyone but nobody help .. pathetic service
Resolved asap
Hi,
Yesterday I ordered through the app, the delivery was never done , the delivery boys number was switched off, the chat on the app showed chat time of 1 minute and I had to be online for almost an hour …and now it looks you guys have blocked me…how insane is that.9910955222
Reg no: 8329424968
Zomato how could you block my account against this mail id with reg no. 8329424968 without my knowledge!!!
i have 390+ my money in the wallet!!!! how dare you block my account without prior notifying or msg.
I have money in my wallet, you issue my money back to source account or open the account to utilize my money.
you can not just keep my money and close the account, i will take strict police action, this is cyber crime, deleting my account without my consent.
I did not even get a call!!!or msg!!!!
GIVE MY MONEY BACK!!!!!!! PAY MY MONEY BACK!!!!
Such a worst service i got from zomato.
I got a peice if soap in my food and after that zomato told me that they will credit my amount in to zomato wallet, but already 2 days passed and i have not received my refund.
Worst experience with you guys.
Swiggy is far better than you guys.
Shame on you zomato.
Order id – 1187528383
My contact no. 9910526241
I have ordered from Zomato and gets incorrect order, they assure me that you will get credit in your account but after waiting 10 day they just blocked my account instead of giving me credit.They just answering like computer written answer. they are not understanding what customer wants to talk, even though they are not reading what customer has written in complaint form.
Dear Sir,
I have ordered 500 ML Ghee through PAYTM (Order Ref No: 8312502109, Dtd: 22-5-19), assuming that the ghee is of Mother Dairy brand as displayed in App. The item was delivered by Zomato. But actually it was of local make, unbranded and from local shop. This is clear violation of fair trade practice. Request you to please intervene in the matter and resolve the issue of supplying substandard food items.
Kind Regards,
Mobile No: +91-8003195253
order no 1231843852
Please take this issue on priority and refund my paid amount as the order was never declined/cancelled from my end. In case of any other clarification please reach out to me @9699469588.
Hello sir/Mam
I have placed the order dated 22 june at 8:06pm order no 2043238208 from Khatani dhaba chandigarh. Your delivery boy go wrong address & call me come this address to pick it up. I call him and tell him my address is 1632 sec 23b chd but he is in another address. I also chat you zomato but the delivery boy cancel my order. What the hell is this I want my money return now otherwise m take a legal action against you. Because it’s not my fault your delivery boy fraud me. I want my money return as soon as possible.
Thanks
Lalit Kumar
9988888158
Order ids 1547017799 & 1172912678 i placed order two times, paid in advance, person did not put good effort to deliver it, did not contact, cancelled the order, charged me full amount and went back with food.
I am sure if it was not paid in advance they would try to deliver it but since they did not have to wait for payment, they just scammed me.
1412868898
Have provided screen shots and proofs of zomato fraud by customer care, diver eating food, restaurant claiming it’s been a regular fraud with Zomato
Food was eaten by driver and bill was charged to me claiming my phone was not reachable when I was constantly chatting with customer care …. Where they agreed driver is not reachable, all phone records were provided restaurant in fact told me that Zomato drivers Eat n charge customers because of the company’s unfriendly policies.
It’s been over a month even after all proofs were provided I haven’t got refund. I need refund of my 300 rs … For this I will go any lengths as I cannot allow an open fraud
I had given the order for my location whoch I usially do. But this time I had a very bitter experiance with you. The rider denied to deliver food service at my location stating that I had given a different location.
I meed the refund and also want to know the action taken.
Hello
I had placed an order with Zomato and did not receive the delivery, The payment was processed through CC and as on date in spite of end numerous follow ups have still not got the refund. Order ID – 1538436905.
Also 1 more order placed for Dominos for which there was quality issues. In spite of raising a complain then and there this is still unheard from day one. Order ID – 1534173736
I have been following ups for 1 + mth now and still awaiting the refund can this be done asap.
Team,
I’m disappointed with the service rendered on my order no. #1611636386 by delivery boy and customer service team.
I’ve placed an order with an amount of 157/-. Which was complete paid before order delivery. Now that, the delivery was declined & was confirming non-refundable.
Which is un ethical. I’ve given complete address to reach out to my office address. Which is very much accessible to even a layman.
The delivery boy. As not yet reached to given complete address and was saying tried on mno. Which was not reachable.
I was very much available to my mno number was tracking the order. Till the time was showing as “on way to reach” suddenly changed as “declined”.
I tried again on restaurant mno. Which was not picked up & contacted to the delivery boy. He is directing to speak to customer service.
Even, was requested to redeliver the food as I’m waiting. But denied. Now, I need my amount to be refunded.
Now that, with this I issue. If it not resolved. I will stop using the Zomato anymore & place this issue in social media
Replied back again :
Why should I be charged… for your team mistake.
Even called up to your delivery person with the same number at same time. And asked to bring back the delivery.
But he denied. How can you expect customer be quite after paying the money and delivery person deny to bring back the food??
Does this kind of service will make your customer happy? And this is how your making your business profits??
Point:
1) Your delivery person was suppose to come to door steps..on given address. Which he dint come.
2) Also given is Bajaj finserv office address. Which can be easily traceable. Why do you have such person.. who doesn’t even able to trace the address.
3) He called up from out side the security gate.. which he has mentioned. He dint even enquired about given address.
4) Also, I my self called up to delivery person and also restaurant.. how can they deny the delivery after I have been charged??
It is unethical and un professional. You can’t cheat the customer for the heck of saying unresponsive. Because of some technical issues.
Just to remind you. Your company is losing people trust. I WILL STOP IMMEDIATELY YOUR APP AND PLACE THIS ISSUE IN SOCIAL MEDIA.
Will also escalate further to your superior.
Team,
I have ordered food from zomato attached the order summery. This order is not delivered to me and the delivery man is not speaking correctly with us. Even he is not called us after reaching the location send to him by call center person. After some time the app is showing me order is delivered but physically this order is not delivered to me.
Kindly treat this as urgent and serious and take strong action or else I need to reach Consumer court.
Hope you will treat this serious and look into this.
Order number – 1397655527
Thanks and Regards
Pallavi Rakesh Gorule
Hi,
Zomato support request (735336)
This is regarding my order number: 1966773450
I placed an order on June 21 at 9:16 pm for Rs. 128, then 2 mins later this order was cancelled and no yet accepted by the restaurant, i cancelled it and placed anther order from other nirulas at 9:18. i was’nt notified of any cancellation fees being charges at the time of placing order. Few days later when i try placing another order these cancellation charges are automatically applied to the new order and are unreasonably being forced. This is’nt a matter of Rs. 128 but a way of unreasonably harassing the customer. For further details pls reach out to me at reema.karanwal@gmail.com
On contacting the support team, they are just talking about the updated policy of zomato and don’t give any concrete solution or evidence of the chat that says i was informed about the cancellation charges.
Hi please check my mail, which i have sent to customer support of zomato. He did not mention anything about the behavior of delivery boy. Such a bad experience with delivery boy and support
order ID- 2082552739.
______________________________
Hi All,
Yesterday my wife has ordered something on Zomato, but the order was cancelled due to address issues. The address, which was mentioned while placing an order, was the correct address & we choose the same one. I can understand that because of the address issues, the order has been cancelled. I don’t have any with order cancellation.
But i want to raise the complaint against the delivery boy. He was so rude and mis behaving with my wife & even with your executive (girl), who called us. He doesn’t know how to talk to a customer and that a lady.
If i was there on call, i would have taken the action against delivery boy (named “Chintu”).
I request you to take action against the delivery boy. Or else i will raise complaint against him. I know the process.
So I don’t want any standard answer.
I want to know the action, which you will take against him & update me.
Such a disgusting service provided by Zomato.
Please find attached screenshot of the order for your reference.
Regards,
Arun Kumar
Reply from one of your support
Amrit Srivastava (Zomato)
Jul 13, 7:38 PM IST
Hi Arun,
Thank you for reaching out to us regarding the order ID- 2082552739.
We would like to inform you that according to new policies of Zomato, if the order gets cancelled due to the wrong delivery address, a cancellation charge is levied as the food is already prepared/dispatched.
We checked on our end that you had asked for delivery to another location, which was not possible for our delivery person. We would further request you to avoid such instances going forward as it leads to food wastage.
Feel free to reach out to us in case of any queries / suggestions.
Regards,
I had placed an order on Zomato for Dominos order #1022096119.
The order was cancelled by Dominos and they confirmed refund initiated.
Today is the 15th of July and despite repeated follow ups and assurances the refund is still not reflecting in my card.
This too after multiple chats and emails to Zomato.
Today when i contacted Zomato agent on chat to check on the status of the refund, he/she wants me to check with my bank with a reference number generated way back on the 8th of June when i have it on email from Zomato that the refund was only initiated on the 5th of July.
Thoroughly disappointed with Zomato on this experience considering that i have been using the platform since it was launched.
I want a solution to my refund problem with the exact cause as to the delay in the refund.
I had placed an order on Zomato order # 1494362808
I ordered the food on 13/07/2019 i got a message that amount has been paid to zomato of 515rs & Zomato app i got an error showing as payment failed. There is no Help from chat. kindly look into this or else you stop getting business.
zoheb Khan