In compliance with Cyber/Information Technology Law of India, it is necessary for a website owner to appoint a person as a Grievance Officer to resolve any issues Internet Use may face as a result of use of that particular website. Read More
In particular, clause 11 of Rules 3 of the Information Technology (Intermediary Guidelines) Rules, 2011 provides as follows:
The intermediary shall publish on its website the name of the Grievance Officer and his contact details as well as mechanism by which users or any victim who suffers as a result of access or usage of computer resource by any person in violation of rule 3 can notify their complaints against such access or usage of computer resource of the intermediary or other matters pertaining to the computer resources made available by it. The Grievance Officer shall redress the complaints within one month from the date of receipt of complaint.
You can view the various grievance officers appointed at various portals like Flipkart, Paytm, Facebook, Linkedin, Jabong, HDFC Bank, Union of India, Air Vistara, Go Air, Amazon, Twitter, Snapdeal, TaxGuru, LaughingColours, @ http://www.grievanceofficer.com/grievance-officers
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