STEP 1:
In case of any Grievance with the services of the Bank
You may please contact the Branch Manager
or
call at Toll free Nos 1-800-425-3800 / 1-800-11-22-11
or
send SMS “UNHAPPY’ to 8008202020
or
submit your complaint/feedback “online” as per the COMPLAINT / FEEDBACK FORM available at www.sbi.co.in
STEP 2:
In case the grievance is not resolved within 10 days from the date of registration
or
You are not satisfied with the resolution offered by the branch
You may please contact the Network Nodal Officer
(select as per your branch location)
List of Nodal Officers:
AHMEDABAD
Local Head Office, Bhadra, Ahmedabad 380 001
1 GENERAL MANAGER, NETWORK 1 079-25506577 079-25506577 nwno1.lhoahm@sbi.co.in
2 GENERAL MANAGER, NETWORK 2 079-25500673 079-25503172 nwno2.lhoahm@sbi.co.in
3 GENERAL MANAGER, NETWORK 3 079-25506705 079-25507613 nwno3.lhoahm@sbi.co.in
BANGALORE
Local Head Office, 65, St. Mark’s Road, Bangalore – 560 001
1 GENERAL MANAGER, NETWORK 1 080-25943026 080-22124018 gm1.lhoban@sbi.co.in
2 GENERAL MANAGER, NETWORK 2 080-25943038 080-25943040 gm2.lhoban@sbi.co.in
KOLKOTTA
Local Head Office, “SAMRIDHI BHAVAN”, 1, Strand Road, Kolkata- 700 001
1 GENERAL MANAGER, NETWORK 1 033-22436524 033-22438240 nwno1.lhokol@sbi.co.in
2 GENERAL MANAGER, NETWORK 2 033-22435743 033-22108322 nwno2.lhokol@sbi.co.in
BHOPAL
Local Head Office, Hoshangabad Road, Bhopal 462 011
1 GENERAL MANAGER, NETWORK 1 0755-2575261 0755-4288010 nwno1.lhobho@sbi.co.in
2 GENERAL MANAGER, NETWORK 2 0755-2575987 0755-2764693 nwno2.lhobho@sbi.co.in
3 GENERAL MANAGER, NETWORK 3 0755-2575983 0755-2763290 nwno3.lhobho@sbi.co.in
BHUBNESHWAR
Local Head Office, III/I, Pt. J. L. Nehru Marg, Bhubneshwar- 751 001
1 GENERAL MANAGER, NETWORK 1 0674-2391772 0674-2396018 nwno1.lhobhu@sbi.co.in
2 GENERAL MANAGER, NETWORK 2 0674-2391860 0674-2393925 nwno2.lhobhu@sbi.co.in
CHANDIGARH
Local Head Office, Sector 17-A, Chandigarh – 160 017
1 GENERAL MANAGER, NETWORK 1 0172-2703315 0172-2725391 nwno1.lhocha@sbi.co.in
2 GENERAL MANAGER, NETWORK 2 0172-2704957 0172-2703520 nwno2.lhocha@sbi.co.in
CHENNAI
Local Head Office, “Circletop House, 16, College Lane, Chennai -600 006
1 GENERAL MANAGER, NETWORK 1 044-28214116 044-28214186 nwno1.lhoche@sbi.co.in
2 GENERAL MANAGER, NETWORK 2 044-28217581 044-28217589 nwno2.lhoche@sbi.co.in
DELHI
Local Head Office, 11, Sansad Marg, New Delhi 110 001
1 GENERAL MANAGER, NETWORK 1 011-23407121 01123407122 011-23744197 nwno1.lhodel@sbi.co.in
2 GENERAL MANAGER, NETWORK 2 011-23407231 011-23407657 011-23407227 011-23344367 nwno2.lhodel@sbi.co.in
3 GENERAL MANAGER, NETWORK 3 011-23407258 011-23407447 011-23344365 nwno3.lhodel@sbi.co.in
GUWAHATI
Local Head Office, G.S. Road, P.O. Assam Sachivallya, Dispur, Guwahati -781 006
1 GENERAL MANAGER, NETWORK 1 0361-2237556 0361-2237563 nwno1.lhoguw@sbi.co.in
2 GENERAL MANAGER, NETWORK 2 0361-2237531 0361-2337675 nwno2.lhoguw@sbi.co.in
HYDERABAD
Local Head Office, Bank Street, Koti, Hyderabad – 500 095
1 GENERAL MANAGER, NETWORK 1 040-23466512 040-24756988 nwno1.lhohyd@sbi.co.in
2 GENERAL MANAGER, NETWORK 2 040-23466522 040-24758724 nwno2.lhohyd@sbi.co.in
3 GENERAL MANAGER, NETWORK 3 040-23466542 040-23466465 nwno3.lhohyd@sbi.co.in
LUCKNOW
Local Head Office, Moti Mahal Marg, Lucknow- 226 001
1 GENERAL MANAGER, NETWORK 1 0522-2201492 0522-2234157 nwno1.lholuc@sbi.co.in
2 GENERAL MANAGER, NETWORK 2 0522-2201496 0522-2282573 nwno2.lholuc@sbi.co.in
3 GENERAL MANAGER, NETWORK 3 0522-2233930 0522-2234026 nwno3.lholuc@sbi.co.in
MUMBAI
Local Head office, “Synergy”, Plot No. C-6, ‘G” Block, Bandra Kurla complex, Bandra (E), Mumbai 400 051
1 GENERAL MANAGER, NETWORK 1 022-26445506 022-26445504 nwno1.lhomum@sbi.co.in
2 GENERAL MANAGER, NETWORK 2 022-67514507 022-67514505 nwno2.lhomum@sbi.co.in
3 GENERAL MANAGER, NETWORK 3 022-67514403 022-67514402 nwno3.lhomum@sbi.co.in
PATNA Local Head Office, Judges Court Road, Patna – 800 001
1 GENERAL MANAGER, NETWORK 1 0612-2209082 0612-2209006 nwno1.lhopat@sbi.co.in
2 GENERAL MANAGER, NETWORK 2 0612-2209010 0612-2209009 nwno2.lhopat@sbi.co.in
3 GENERAL MANAGER, NETWORK 3 0612-2219179 0612-2219869 nwno2.lhopat@sbi.co.in
THIRUVANANTHAPURAM
Local head Office, S.S. Kovli Road, Thampanoor, Thuiruvananthapuram – 695001
1 GENERAL MANAGER, NETWORK 1 0471-2323072 0471-2323075 nwno1.lhotri@sbi.co.in
Step 3:
In case the grievance is not resolved within 5 days from the date of escalation to the Network Nodal officer
or
You are not satisfied with the resolution offered by the Network Nodal Officer
You may also write to the Chairman at the following address:
CHAIRMAN,
State Bank Of India,
Corporate Centre,
“State Bank Bhavan” ,
Madam Cama Road,
Mumbai 400 021
Fax : 022-22742431
Email : customercare@sbi.co.in
STEP 4:
In case the grievance is not resolved within 30 days from the date of registration
or
You are not satisfied with the resolution offered by the Bank
You may please kindly take recourse to the Banking Ombudsman Scheme 2006.
List of Banking Ombudsman, click here
(select as per your area of jurisdiction)