HDFC Bank – Banking Ombudsman

Comments

1. Tabish Husaini says

   November 24, 2019 at 10:11 pm

   Hi,

   I am still struggling for the resolution for the complaint regarding the HDFC Credit Card 4014 XXXX XXXX 3636 on September 04th, 2019 amounting Rs. 37,100.

   As per the RBI guidelines “If the fraud was committed by a third-party through an act of scamming, phishing etc, the customer is not required to pay if the breach has been reported within 3 days of the fraudulent transaction”. And I have done the same by reporting it within time.

   I have registered an FIR in the nearest Police Station.
   I have registered a complaint in Cyber Cell & RBI Ombudsman.
   After a long discussion & investigation done by Mobikwik, I received the IP Address & the Mobile Numbers of the Fraudsters.

   HDFC Complaint Reference Num# 19253622187.
   Mobikwik Complaint Reference Num # 12118420.
   Mobikwik Txn ID# 591b7afdea473 & 591b7b1e60f80.
   IP Address# 157.37.133.35
   Mobile Num# 9649351087 & 9649353856.
   Date & Time# 04/Sep/19 15:59:59

   Please help as it is a huge amount of Rs 37,100 & Security breach through Mobikwik Payment Gateway.
   I look forward to your prompt response on this matter. I would be highly obliged by your intervention.

   Reply

2. AJAY KUMAR GARG says

   January 29, 2020 at 5:10 pm

   To,
   The Branch Manager.
   HDFC BA
   DHANBAD BRANCH
   DHANBAD.

   REF: OUR CURRENT ACCOUNT NO.50200042511060/NEELKANTH ORES PVT.LTD.
   SUB: MISBEHAVE BY YOUR BANK STAFF MR ALOK. AND TO REIMBURSE THE CHARGES DEDUCTED FROM OUR ACCOUNT.

   Dear Sir,
   Our Company Neelkanth Ores Pvt.Ltd approached your HDFC BANK for a Loan to buy a PAYLOADER for our Mining Business.One of your staff Mr.Alok Kumar was representing your Branch.As the deal was in process your Bank S taff Mr.Alok Kumar asked us to open an account with your Bank for the repayment of E.M.I of the Loan.We opened an account with your Bank with a minimum balance of 25000/-.
   Mr.Alok promised us that no amount shall be debited from the account if the minimum balance of Rs 25000/- is maintained .
   Unfortunately, your Bank took a long time for the loan and failed to execute the deal in prior time ,and we took the loan from TATA CAPITAL .
   One fine day Mr.Vekant from your HDFC BANK’s Loan department visited our Bank with the Loan Approval.I narrated him that we taken shelter in other Bank and i requested him to immediately close our account as it was of no use to us and our Banking requirements are fulfilled by other Bankers.
   Mr.Alok requested me not to close the Account and said that if i did so it it will effect his ranking in the Bank. He again assured me that no amount be deducted if i maintained the minimum balance of Rs 25000/-.
   Sir, an amount of Rupees 2124/-was deducted from my account on 09/01/2000 due to non maintenance of Minimum Balance .
   I was shocked after reading the SMS which i received on my registered Mobile No for the first time from your Bank.Never before any message was sent by your Bank.
   Sir, when i contacted Mr Alok to reimburse the amount he assured me to do and asked to mail my grievances. .I mailed him but my grievences are unheard till day & time.When i called him again he misbehaved with me and used filthy words which no Bank Official should use .
   I request you to kindly look into the matter seriously ,reimburse the amount deducted which is unlawful and illegal and instruct your staff to behave with the Clients properly or shall be ready to face the music and action.
   This type of Staffs will tarnish the image of HDFC BANK.
   Sir,myself is also one of the Director of the KOYLANCHAL URBAN COOPERATIVE BANK .LTD and we our doing Banking with your HDFC BANK since long. I am also associated with the Chamber of Commerce of Dhanbad.
   I do hope that our grievances are heard immediately.

   —
   Thanks & Regards,
   Ajay Kumar Garg
   Director
   Neelkanth Ores Pvt.Ltd.
   Dhanbad.
   M,N- 7991130255 / 9431375896

   Reply

3. Aishwarya P says

   July 26, 2020 at 11:41 pm

   Personal loan interest seems to be high and requested for part payment and thru are asking us to pay the full amount. I really don understand the interest rate like this !! Phone banker committed something else and the loan center in Chennai quoted me a different account. Also I have a sheet where the loan rate is different and the one submitted by loan department is different. Pls let me know when to discuss.

   Reply

4. Kunal Kumar says

   August 20, 2020 at 1:52 pm

   I was late in opting moratorium 1 but opted 2 in time.
   Moratorium 2 was granted but 1 was always reported to be under process.
   Also was updated on mail that will be reverted in 3 days but the revert never came.
   Then now i have received demand of moratorium pre-emi as well as penalty.
   If this was supposed to happen why its was not reported within time.
   Its totally unfair sir.Please look into it.
   Loan acc:616358688

   Reply

5. sarah stone says

   August 25, 2020 at 8:21 am

   sarah stone pauline
   Mon, Aug 17, 4:44 PM (8 days ago)
   to priorityredressalRPM.creditcards, bpss.java, support, dphelp, customerservices.cards, bohdfchyd, bohdfcchn, aditya.puri

   HI Sir/Madam,

   Since I joined in softwars the company they insit me to go for HDFC account as it wass their policy for salary account in HDFC. Opened my HDFC account in 2016 October. Used it for 6months or more as salary account the below are the details of my account

   Dear BONIGALA SARAH STONE,
   We confirm having executed your nomination request in respect of
   your below mentioned account in favour of the following
   SAVING Account:
   Branch Name – CIT NAGAR
   Branch Code – 2043
   Customer Name – BONIGALA SARAH STONE
   Account Number – 50100141480724
   Hdfc credit card number-4893 7703 0032 8135 .

   Since it was not my slary account , closed my debit acccount after sometime they said they closed it.
   In Dec 2018 , lost my credit card in Mayajal chennai. raised a vocal complaint again bookmyshow, mayajal team, and also reachedout to HDFC customer care for blocking my credit card. Ccouldnt find my card. Later in Jan 2019 I spoke to the Thiruvanmyur Brancch to Reinitiate my Credit card. they passed time for almost 3months they haven done any action on it. i dont remember the dates around 4000rs was transcationed from my account without my otp. this was raised a complaint againt them. i havent received any mail for blocking as they are on the way to reinitiate the CC. As i havent saved my CC number I was not able to do pay the due amount of statement generated in December.

   Fedup of followups and then i kept silent. dont know why the HDFC is reckless in this way to satisfy the customer needs. I also lost that mobile number which I used to contact with the registed mobile number. Now after 2years the recovey team got my fathers number and are asking for pay my dues with a random amount of 12000, they havent shared any statement and threatening to do settlement of 4300rs. if your team had reinitiate the card i would had this issue of paying this amount of penality.
   this was absolutely the HDFC mistake. because of this my CIBIL score and effects my loans in my future.

   My request is to help me in closing of account with NOC form and the Closure form if I have to pay any dues please share the statement and the ammount to be paid. reachout to my mail paulinesarahstone@gmail.com

   Thankyou in advance

   Regards
   Sarah stone

   Reply

6. Mahesha says

   October 10, 2020 at 2:11 pm

   Am trying to close my jumbo loan from lat 10 day but no one responding properly. I have call many time to my virtual RM and phone banking they are not bothering to picking up my call and each and every time they are disconnecting my call.

   I felt really worst experience in my life.

   Mob No 7760198265
   Regards
   Mahesha

   Reply

7. Veerabhadra Swamy says

   November 16, 2020 at 11:15 pm

   Sir/Madam,
   I contact your customer care no. 18002664332 at 9.45 pm to 9.58 pm on 16/11/2020 to solve the credit card issues via my mobile 9739092275, but some of your agents misbehave on the phone. They don’t respond properly. They use unwanted words. Kindly take necessary action against him or I will close my account in HDFC and I registered the complaint at the Police station.

   The main purpose of contacting is in my credit card statement (November 2020) you charged me Rs. 2200.10 as a Finance charge. My question is I am not a late payer, I don’t have any old balance or any other complaint against me in payments. Why you are applying Finance Charges.

   Take the necessary action immediately.

   Reply

8. Parag says

   January 7, 2021 at 1:22 pm

   sir,I was acquiring ending no 7371 hdfc credit card and paid all the dues thereafter my concern card was lost and i blocked it from your customer support team and asked not to provide further any card to meThereafter without concerning my request HDFC customer support team processed ending with 2977 no card to me which was not received to me yet and i demanded not to provide it to me again  and again but your team not only trying to provide but applying charges to myself on this card which i was not at all acquiring it not at all received me also which is financial fraud going to do by your authorityThis is complete harassment doing your concern authority at all.pls close all the credit card related issues asap otherwise i will file complaint against you for harassment.regards,ParagI provided on subject my complaint related ref nos which was provided by hdfc bank on customer support .

   Reply