HDFC Bank – Banking Ombudsman ( Nodal Officer Handling Banking Ombudsman Complaints) contact details are as follows:
For Andhra Pradesh and Telangana
At Hyderabad – Mr Sundar Krishnamoorthy
Address: HDFC Bank Ltd, Saeed Plaza III floor, Lakdikapul, Hyderabad – 500 004
Tel : 040-66467217
Fax: 040-66026004
Phone Banking: Hyderabad: 040 61606161, Rest of AP: 99494 93333
Email : bohdfchyd@hdfcbank.com
For Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura
At Guwahati – Mr Ramadoss Ramaswamy
Address : HDFC Bank Ltd, Quality Initiative Group, 2nd Floor, Build Well Compound Between Darwin School and NEPPCO Bhawan R G Baruah Road Guwahati
Tel : 033-44065165, Assam-781005
PhoneBanking: Assam: 99571 93333 Arunachal Pradesh / Manipur / Meghalaya / Mizoram / Nagaland / Tripura: 1800 3453333,
CC Toll free: 1800 425 4332
Email : bohdfcasm@hdfcbank.com
For Bihar
At Patna – Mr Mr Ramadoss Ramaswamy
Address: HDFC Bank Ltd, EXHIBITION ROAD-PATNA
Address : Bimla Sadan Holding No # 801 / 432, Ward No # 37 Exhibition Road,
Gandhi Maidan, Patna-800001, Bihar – India
phone no : 033-44065165
PhoneBanking: (0612) 6160 616
CC Toll free: 1800 425 4332
Email :bohdfcptn@hdfcbank.com
For Chattisgarh
At Raipur – Mr Vikas Vijayvergiya
Address: HDFC Bank Ltd, 179, M P Nagar, Zone -II, Near Hotel Lake Princes,
Bhopal – 462011 (M.P.)
Mobile :74898 60375
PhoneBanking:
Indore: 6160 616
Rest of Madhya Pradesh / Chhattisgarh: 98936 03333
Email :bohdfcrai@hdfcbank.com
For Delhi
At Delhi I – Mr Santosh Sinha
Address : HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road,
Sector 53, Gurgaon – 122002
Tel : 0124 4664245
PhoneBanking
Delhi : 6160 6161
Email :bohdfcdel@hdfcbank.com
For Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
At Ahmedabad – Ms. Alpa Kothari
Address : HDFC Bank House , Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad – 380 009
Tel : 079-66001069
Fax : 079-66001246
PhoneBanking: Ahmedabad: 079 6160 6161 Rest of Gujarat: 98982 71111
Email : – bohdfcahm@hdfcbank.com
For Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh
At Delhi II (Haryana NCR) – Mr Santosh Sinha
Address : HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002
Tel : 0124 4664245
PhoneBanking
Haryana : 99962 43333
(except Panchkula, Yamuna Nagar and Ambala Districts)
Email :bohdfcdel@hdfcbank.com
For Himachal Pradesh, Punjab,Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana
At Chandigarh – Ms Jyoti C Vohra
Address : HDFC Bank Ltd, Bank House, 28, Industrial Area, Phase I, Chandigarh.
Tel : 0172 -3924866
Fax : 0172- 3924997
PhoneBanking: Chandigarh: 6160 616 Punjab 98153 31111 Himachal Pradesh: 1800 180 4333 Haryana 99962 43333
CC: 0172 4694332
Email : bohdfccgh@hdfcbank.com
For Jammu and Kashmir
At Jammu – Mr Santosh Sinha
Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002
Tel : 0124 4664245
PhoneBanking:
Haryana : 99962 43333
Jammu & Kashmir : 1800 180 4333
Email :bohdfcjammu@hdfcbank.com
For Jharkhand
At Ranchi – Mr Ramadoss Ramaswamy
Address: HDFC Bank Ltd, EXHIBITION ROAD-PATNA
Address : Bimla Sadan Holding No # 801 / 432, Ward No # 37 Exhibition Road,
Gandhi Maidan, Patna-800001 Bihar – India
phone no : 033-44065165
PhoneBanking: (0612) 6160 616
CC Toll free: 1800 425 4332
Email :bohdfcrnc@hdfcbank.com
For Karnataka
At Bangalore – Mr Binod P.
Address: HDFC Bank Ltd, First floor,103/31, 26th Main Road, 4th T Block, Jayanagar,
Near SSMRV College,Bangalore – 560041
Mobile: 09342928584
PhoneBanking: Bangalore: 080-6160 6161
Rest of Karnataka: 9945863333
Credit Card Bangalore:- 080-66224332
Rest of Karnataka:- 1800 425 4332
Email : – bohdfcblr@hdfcbank.com
For Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region)
At Thiruvananthapuram – Mr Jitheesh Janardhanan
Address: HDFC Bank Ltd, Cordial Residency Towers, Opposite Kurups Lane
Sasthamangalam, Thiruvananthapuram – 695010
Tel No : 9387642746
Fax No: 0471 3076894
PhoneBanking: Kochi: 6160 616, Rest of Kerala: 98956 63333 Union Territory of Puducherry (only Mahe Region): 98406 73333
CC: Kochi: 4084332 Rest of Kerala: 99957 64332
Email : bohdfctrv@hdfcbank.com
For Madhya Pradesh
At Bhopal -Mr Vikas Vijayvergiya
Address : HDFC Bank Ltd, 179, M P Nagar, Zone -II, Near Hotel Lake Princes,
Bhopal – 462011 (M.P.)
Mobile :74898 60375
PhoneBanking: Indore: 6160 616 Rest of Madhya Pradesh / Chhattisgarh: 98936 03333
CC: Indore:731 4074332 Rest of Madhya Pradesh: 97525 4332
Email : bohdfcbpl@hdfcbank.com
For Maharashtra and Goa
At Mumbai – Mr Caesar Pinto
Address : HDFC Bank Ltd, 5th Floor, Tower B,
Peninsula Business Park, Lower Parel West,
Mumbai 400013
Tel : (022) 33958663
PhoneBanking: Mumbai: 6160 6161
Rest of Maharashtra & Goa: 98906 03333
Email : bohdfcmum@hdfcbank.com
For Odisha
At Bhubaneswar – Mr Ramadoss Ramaswamy
Address : HDFC Bank Ltd, Quality Initiative Group, Hotel Crystal, Plot No – D, Baramunda, Bhubaneswar – 751003
Tel – 033-44065165
PhoneBanking: 99379 03333
CC: 1800 425 4332
Email : bohdfcbnr@hdfcbank.com
For Rajasthan
At Jaipur Ms. Parul Sharma
Address : HDFC Bank Ltd, A-8 Hanuman Nagar (A)
Jaipur – 302021 Rajasthan
Tel : 7073613331
Phone Banking : Jaipur – 0141-6160616
Rest Of Rajasthan – 9875003333
Email : bohdfcjpr@hdfcbank.com
For Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands
At Chennai – Mr Sujith Krishnan
Address : HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai – 600002.
Tel no : 044 28616424
PhoneBanking: Chennai: 6160 6161 Rest of Tamil Nadu / Pondicherry: 98406 73333 Andaman and Nicobar Islands: 98310 73333
CC: Chennai: 44 66004332 Rest of Tamil Nadu / Pondicherry: 1800 425 4332
Email :bohdfcchn@hdfcbank.com
For Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)
At Kanpur – Mr Anurag Gupta
Address : HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow
Tel No.: 0522-3019135
Fax : 0522-3010243
PhoneBanking: Lucknow : 0522 -6160 616 Rest of Uttar Pradesh & Uttarakhand: 99359 03333
CC: Lucknow: 522 4004332 Rest of Uttar Pradesh & Uttarakhand: 1800 425 4332
Email : bohdfckpr@hdfcbank.com
For Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)
At Dehradun – Mr Anurag Gupta
Address : HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow
Tel No.: 0522-3019135
Fax : 0522-3010243
Phone Banking: Lucknow : 0522 -6160 616
Rest of Uttar Pradesh & Uttarakhand: 99359 03333
CC: Lucknow: 522 4004332 Rest of Uttar Pradesh & Uttarakhand: 1800 425 4332
Email : bohdfcddn@hdfcbank.com
For West Bengal and Sikkim
At Kolkata – Mr Ramadoss Ramaswamy
Address : HDFC Bank Ltd. Dalhousie Branch, 4 Clive Row, Kolkata – 700 001
Tel : 033-44065165
Fax : 033-30273620
PhoneBanking: Kolkata: 6160 6161 Rest of West Bengal / Sikkim: 98310 73333
CC: Kolkata: 33 22104332 Rest of West Bengal / Sikkim:1800 425 4332
Email : bohdfckol@hdfcbank.com
Analysis of Complainats by HDFC Bank during 2016-17 provided here http://www.hdfcbank.com/htdocs/common/pdf/HDFC-Bank-Complaint-Analysis.pdf
Hi,
I am still struggling for the resolution for the complaint regarding the HDFC Credit Card 4014 XXXX XXXX 3636 on September 04th, 2019 amounting Rs. 37,100.
As per the RBI guidelines “If the fraud was committed by a third-party through an act of scamming, phishing etc, the customer is not required to pay if the breach has been reported within 3 days of the fraudulent transaction”. And I have done the same by reporting it within time.
I have registered an FIR in the nearest Police Station.
I have registered a complaint in Cyber Cell & RBI Ombudsman.
After a long discussion & investigation done by Mobikwik, I received the IP Address & the Mobile Numbers of the Fraudsters.
HDFC Complaint Reference Num# 19253622187.
Mobikwik Complaint Reference Num # 12118420.
Mobikwik Txn ID# 591b7afdea473 & 591b7b1e60f80.
IP Address# 157.37.133.35
Mobile Num# 9649351087 & 9649353856.
Date & Time# 04/Sep/19 15:59:59
Please help as it is a huge amount of Rs 37,100 & Security breach through Mobikwik Payment Gateway.
I look forward to your prompt response on this matter. I would be highly obliged by your intervention.
To,
The Branch Manager.
HDFC BA
DHANBAD BRANCH
DHANBAD.
REF: OUR CURRENT ACCOUNT NO.50200042511060/NEELKANTH ORES PVT.LTD.
SUB: MISBEHAVE BY YOUR BANK STAFF MR ALOK. AND TO REIMBURSE THE CHARGES DEDUCTED FROM OUR ACCOUNT.
Dear Sir,
Our Company Neelkanth Ores Pvt.Ltd approached your HDFC BANK for a Loan to buy a PAYLOADER for our Mining Business.One of your staff Mr.Alok Kumar was representing your Branch.As the deal was in process your Bank S taff Mr.Alok Kumar asked us to open an account with your Bank for the repayment of E.M.I of the Loan.We opened an account with your Bank with a minimum balance of 25000/-.
Mr.Alok promised us that no amount shall be debited from the account if the minimum balance of Rs 25000/- is maintained .
Unfortunately, your Bank took a long time for the loan and failed to execute the deal in prior time ,and we took the loan from TATA CAPITAL .
One fine day Mr.Vekant from your HDFC BANK’s Loan department visited our Bank with the Loan Approval.I narrated him that we taken shelter in other Bank and i requested him to immediately close our account as it was of no use to us and our Banking requirements are fulfilled by other Bankers.
Mr.Alok requested me not to close the Account and said that if i did so it it will effect his ranking in the Bank. He again assured me that no amount be deducted if i maintained the minimum balance of Rs 25000/-.
Sir, an amount of Rupees 2124/-was deducted from my account on 09/01/2000 due to non maintenance of Minimum Balance .
I was shocked after reading the SMS which i received on my registered Mobile No for the first time from your Bank.Never before any message was sent by your Bank.
Sir, when i contacted Mr Alok to reimburse the amount he assured me to do and asked to mail my grievances. .I mailed him but my grievences are unheard till day & time.When i called him again he misbehaved with me and used filthy words which no Bank Official should use .
I request you to kindly look into the matter seriously ,reimburse the amount deducted which is unlawful and illegal and instruct your staff to behave with the Clients properly or shall be ready to face the music and action.
This type of Staffs will tarnish the image of HDFC BANK.
Sir,myself is also one of the Director of the KOYLANCHAL URBAN COOPERATIVE BANK .LTD and we our doing Banking with your HDFC BANK since long. I am also associated with the Chamber of Commerce of Dhanbad.
I do hope that our grievances are heard immediately.
—
Thanks & Regards,
Ajay Kumar Garg
Director
Neelkanth Ores Pvt.Ltd.
Dhanbad.
M,N- 7991130255 / 9431375896