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Grievance Officer at Amazon India

Notice and Procedure for Notifying Amazon.in of Objectionable Content

If you believe that any content on, or advertised for sale on, the website contains any Objectionable Content as defined under Section 8 above, please notify us immediately by copying the Notice to Amazon.in of Objectionable Content below into your word processor program, complete it in accordance with the instructions set out in the Notice and send a signed copy via E-mail PDF or Fax to the Grievance Officer:

E-mail PDF: notice@amazon.in

Subject Line: Claim of Objectionable Content

or

Fax: 040-39922887

or

Amazon Seller Services Private Limited

Ground Floor,

Eros Plaza, Eros Corporate Tower,

Nehru Place,

New Delhi 110019

Please note that this procedure is exclusively for notifying Amazon.in of Objectionable Content on or advertised for sale on the Amazon.in website. Please provide your address, telephone number, and e-mail address when sending the notice to us.

Important Warning: Giving false, misleading or inaccurate information in the Notice to Amazon.in may result in civil and/ or criminal liability.

source: http://www.amazon.in/gp/help/customer/display.html/ref=footer_cou?ie=UTF8&nodeId=200545940

Comments

  1. Dear Sir,
    I want to inform you that I have purchase a football through your company, but unfortunately the stitching of football panel damage within 2 days. I know that the price of the ball very chief but I request to you sir please provide us quality product not chief product. Thanks with regards
    BIPLAB SINGHA ROY

    Reply

  2. I’m not received my order
    My order no. is
    871-1551161-6222325
    Please tell me when my order is dispatch

    Reply

  5. Sir,
    I purchased a woodland sandal from amazon but you gave me defective sandal , i am trying again and again with the help of -request but till date none of your respective collect this product from me,
    with regard
    rahul verma
    9018182391

    Reply

  6. I received one parcel from amazon as gift but the sender details are not mentioned. I have requested to amazon team to share such details. But i am unable to get such information. I even cannot return such policy. Kindly help.

    Reply

  7. Dear Team,

    Yesterday, i have received 1 product but it is not detecting. please kindly find the snapshot and do the needful. Please do the replacement.

    Product Name : Seagate 5TB Backup Plus (Black) USB 3.0 External Hard Drive for PC/Mac with 2 Months Free Adobe Photography Plan

    Order # 403-5251861-0065923

    Problems: Not detected

    Reply

  9. Pathetic Post sales support:
    Ordered a Samsung LED TV in exchange of my “working” Samsung TV. Amazon Delivered Defective product. After complaining multiple times it is said that no replacement is available as the product is no longer available with the seller. Amazon website shows that seller is selling the same product(Attached screen shot). After multiple requests for replacement, what I am getting is just a “Refund”, that too in my Amazon Pay account for the exchanged TV so that I am stuck with Amazon to buy more. When asked to send me old “working” TV back that option is also not available.

    Never Expected such a scam from Amazon. Just sending defective products in exchange of working products and forcing customers to buy more expensive products.

    Worst ever experience when the agent tells you that the product is sold by the sellers and not Amazon. What about Amazon Fulfillment Assurance, Purchase Guarantee,

    Order# 406-3844080-6937968

    ————Email from Amazon rep————-
    Greetings From Amazon,

    This mail regarding your Order No: 406-3844080-6937968

    As per our telephonic conversation I would like to inform you that as the product is not available in stock we can only be able to initiate a refund on return for you.

    I would even like to inform you that as you have exchanged a TV while purchasing, the refund of exchange amount will be going to your amazon pay balance and the rest amount will be going to the original payment method

    Reply

  10. Sir I have purchased some products in your amazon prime company.But I dont receive any mails and informations regarding that products from your company.I dont know what is the problem for you.so kindly give me a reply through mail or message about my purchase and also delivery date.Thank you so much..sir.

    Reply

  11. Hello sir. It’s my humble request to inform you that my account wrt this email “deysourav9@gmail.com” has been kept on hold for indefinite period. I have contacted several times for come with any issue they want to talk about but none responded to my emails. After being a top reviewer of #200 I don’t want Amazon to ruin my passion. If you kindly look into the matter I will be glad.
    Please reply.

    Reply

  12. Hi,
    This is Rajasekhar. Ph: 9866201635. I have ordered 2 headphones from Amazon o May 04th. Daily i am getting the tracking status of my product which has to be delivered. Product is already dispatched long back ago. I also contacted your local delivery boys also. They told they will deliver the product day before afternoon by the time of 12.30. afternoon when i called in the morning 8.30 am. After that at night i got a message that my product is not delivered as the customer is not available at given address. But no one has even contacted me while delivery time and no one came to give delivery. I stayed at home completely to collect my product and informed to your boys as well that i will stay at home. But at night, one of your boy gave me answer that i have to speak to customer care and they gave me options whatever i can do. I have been raised a complaint regarding this and still i didn’t get any proper response from your end and not even get my product also. This is the same problem i have faced 2nd time from your local delivery boys. I am getting what service you guys are giving to customers. Simply giving false statements that customer is not available at home without contacting once also. Even giving complaint also there is no proper response from your end. We, the customers are not here to hold their work and simply wanna sit in homes to purchase products and wait for delivery boys when ever they intend to give delivery. Right.? There are number of online services to purchase. Request you to please let us know if you are not able to deliver the product to customers. But don’t waste our time. And also am daily calling to your customer care, Am hearing the same answer that i will get the product Tomorrow.. Tomorrow..Tomorrow.. a simple tagline. Even if you cant able to deliver for Rs.1000/- product means if customer purchases above rs.5-10000/- Then if the same process repeats.? who responsible for customer’s pain.? Your guys simply say sorry every time but whatever happening will repeat again and again. I am not seeking any sorry’s or not interested to drag the conversation long. I will be happy if you can deliver my product as soon as possible or at least refund my money back as soon as possible. Finally what i can say is Purchasing at Amazon is waste of time and intentionally getting into huge loss of pay. Thanks if you can get my point clear.

    Reply

  13. I had recieved a SMS that my Order# 403-3831430-8153939 has been delivered. But inspite of being in my shipping address since last 3 days, I had not recieved the item. Neither the courier number nor the customer service number is correct.

    Reply

  14. Grievance of Objectionable Content is facilitated but where do we raise grievance for operational issues and negligence by customer executives and supervisors? I feel cheated by amazon and would like to raise a grievance which doesn’t fall under ‘Objectionable Content’ category.

    Please share

    Reply

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