How to reach Paytm
For Paytm Wallet Related Issues
Level 1:
You can go to paytm.com/care and select order to submit your query.
You can go to paytm.com/care and select order to submit your query.
Level 2:
If you are still not satisfied, please write to:Nodal Officer Customer Grievance
One97 Communications Ltd.
B121, Sector 5
Noida – 201301
Level 3:
If you are still not satisfied, please write to:
Grievance Officer
One97 Communications Ltd.
B121, Sector 5
, Noida – 201301
Or
Click here to escalate an existing ticket to Grievance Officer.
*Applicable only when the level wise escalation is followed.
Dear sir,
plz. unblock my id 8950187690
Paytm is cheating money requesting you please do not use paytm my 2000 money detuned and paytm saying it will not refund.
Bhai consumer forum me complaint karde paytm ka baap bhi paisa dega
Could you tell me how to register the complaint in the consumer forum online? Thanks in advance.
My fasttag order id 9919394438 has been issued without any vehicle registration details and has been delivered. I wish to return it. Please let me know the process as I have already paid 500 rs.
Hello Shirish
Have you received any reply. I have the same problem.
Hi, I am also facing the same problem. These cheaters are not giving proper response. Only Auto reply answers. They are not creating wallet nor return amount
Even I am facing a similar issue. I have already uploaded the RC documents at the time of purchase and still do not have my FASTag activated after 10 days of purchase.
My order Id is 10006298865
I complained that my fashtag is not working and it has been 10 days and no response
Hari i complain last December 14 but my problem still pending
One of the worst service provider ever seen and one of the worst policies in terms of customer satisfaction.
Hi,
I have been raising query almost daily regarding wrong fastag has been dispatched to me.
but till now Paytm has not been solved my issue.
with my Vehicle number, **1191 fastag is linked but I have received fastag with number ending *1193.
Need quick help to dispatch correct fastag, else ready to pay penalty that i will pay.
Your 24*7 and customer service sucks.
For sure I am going to complain in Consumer court if your team will not resolve my query.
I know I did mistake purchased fastag from paytm.
I have got similar issue, if u have any escalation matrix for this issue resolution please let me also know.
Highly disappointed with paytm 24×7 help service
Thanks
To
PayTM Grivance officer
Dear Madam/Sir
I would like to raise a complain on a few fraudulent (6 in number) transactions executed from my SBI credit card and Axis Bank debit card on January 4, 2020 thru PayTM. I have already raised complains to SBI and Axis Bank and local police station (for Axis Bank only as SBI did not ask Police dairy) for those fraudulent transactions and now raising this request to you for your help so that my accounts are reversed with the money fraudulently transferred from my account thru PayTM .On January 4, 2020, I received a message from PayTM team (a fraud) that I need to provide KYC to PayTM and they have provided a number for calling them.
The message which came to me is as follows:
PAYTM
Dear paytm customer your KYC has been suspended. Paytm office pH 8927635383 call immediately .Your account will blocked within 24 hours.Thank you paytm team
Considering the above urgency I called this number. A person picked up and guided me for KYC updation. He has asked me to pay Rs. 10/- to PayTm from my debit/credit card. I asked him whether I can pay thru internet banking. He said no and asked me to give card details. First I gave card number of SBI credit card he said this card is not working and then I gave Axis card details.
However two fraudulent transactions already executed from SBI credit card of amount Rs. Rs. 6500/- (i.e. Rs. 5000/- and Rs. 1500/- ) to PayTM NOIDA IN.
In the mean time they have executed four(4) transaction from my Axis Bank debit card. Total amount Rs. 1,29,177/- (i.e. Rs. 47000/- + Rs. 45000/- + Rs. 5,000 + Rs. 32,177/-).
I had my PayTM balance as on Jan 4 Rs. 2898.24/-.
Please note: I have not given any OTP to above transactions to the fraud.
All the above transactions amounting to Rs. 1,38,575.24/- have been fraudulently transferred to different mobile nos. i.e. 9144075917,9831417202,9647150854 and Flipkart etc.
I am earnestly requesting you to investigate the above and reverse the amount fraudulently withdrawn from my accounts.
Thanking You
Debabrata Bhattacharya
2/40 Netaji Nagar Kolkata 700092
Cell 9674803580
Did you received any reply from Paytm? I also have similar case.
Same happened to me for around 200000 I immediately complain on cybercell@paytm.com they gave me transactions details in excel format and guided me to chase Local Cyber Crime at Police station.
I have given 60 complain and wait 40 days to close my 28 fastag active but paytm is unable to close my FASTAG and always giving fake assurance that your tag will be closed within 4 working days.. Worst service given by paytm FASTAG.. Don’t buy paytm FASTAG. Customer service is so poor and did not care customer service.
Dear paytm officer,
I complained last 3 month but my issue is not resolved till now. my issue regarding pan number update because my Marchant account limit 20000 per month.i want to upgrade limit but your customer support team always make fool the customer. I am very disappointed no one need help me.
Money from my wallet rs 50 deducted but my mobile not get recharged
I have delivered paytm fastag kit vide order id 9938524541 which is delivered on 24th December 2019, its not working. Vehicle number is also not mentioned. Requested for replacement which is also not delivered. Mailed this concern many times, but no response. Called several times to call center and spoke with executives, committed twice of resolving the concern within 48 to 72 hours but nothing happened. Will approach consumer court if not solved the concern within a week.
I also have the same issue
My fast tags has been delivered to wrong address and that person fast tag has delivered to
Me..
Whenever he/she crossed toll, amout fltm my paytm wallet is getting deducted
I did a blinder to raise a required wih Paytm to issue fast tags .. there is no one who listen abs calls to the customer .
Got my fastag delivered on 26 Dec 2019 where my RC is still not linked with the fastag. Calling the customer care multiple
times and raising queries on 24×7 almost thrice a week. Still not resolved. Getting auto messages only. No escalation matrix, no proper response on the status of the ticket. Very poor and pathetic service from Paytm
I have cancelled railway tickets booked on paytm on 8/01/2020 till today I havenot received refund paytm order no 9594518187
Hi..My tag is yet to be activated since two months..rather another one is activated..After continuous follow ups also, nothing happened…Surprisingly, these people they do not have TAT also..
PayTM deducted from my fastag wallet when I paid in cash. I raised this issue and submitted all required proofs but its been two weeks, no resolution except for auto response email stating it would be resolved. I also face the same issue reported by others with regard to registration of my vehicle after purchase of fastag and got it resolved after multiple follow ups. You can’t reach their customer service executive easily over phone as well. For those who are looking to go with paytm, better go with other providers as you could be at least assured of good service, unlike Paytm who are very poor with their customer service.
Dear Team,
I have raised a issue for Tag related on 30th December, however i have not receive any solution yet.
I am following up on routine basis but no response from your side. I am call in your call centre still no use at all.
I am requesting you, kindly resolve the issue in 2-3 days, otherwise will put a case in Consumer Court.
Query ref no – 151071954
I sent this mail,
Dear Sir,paytm registered mobile number: xxxxx
I have ordered fastag using paytm app 2 months before. While I was ordering, your app simply accepted my money Rs500 and delivered the tag to my address.Here comes the problem, your app did not give me option to upload my RC copy or IT SHOULD HAVE DENIED TO PROCESS MY REQUEST SINCE THERE WAS NO RC UPLOADED.After that I uploader 4 times my RC copy through your app 24/7 help option. there was no resolution given for that. still my fastag is not active. when I try to call your customer care executive via phone it is really cumbersome task to reach anyone. at last, I got one day the customer care executive via phone and spoke about my issue, she generated this mail and asked me to upload the required pictures(RC copy and Fastag picture). But I have been uploading and sending this via this mail thread., LOOKS LIKE NONE OF YOUR EXECUTIVES KNOWS HOW TO OPERATE COMPUTER TO DOWNLOAD THE ATTACHEMENT. no one is responding to me. Again someone comes and responds to me saying the documents are not uploaded. In case if you are aware of how to download the attachment, please at least you resolve my issue. it is the most pathetic support ever I have seen in my life. kindly go though the mail history
Regards,XXXX
Rs 24000/- debited from my wife’s account through PayTm on 10 December and 24 December 2020 . I am complaining to PayTm since 28 January 2020 and no suitable reply received. We are noting using PayTm app or netbanking. No massage of withdrawal of amount received by me. No OTP or ATM card details given by me. How this happen. Please tell me. How are digital India ?
Your Sincerely
Satish Kumar
Mob No 9887963201
District – Jind (Haryana)
It’s regarding my return request for order id- 10281073234. I have already raised query -157724607 for customer service, but there response is so disappointing. I am using paytm from last 10 years, but this is the worst experience of mine. I am expecting some positive reply from your side.
Dear team. Due to wrong recharge in Google play Rs 5000 from patyam wallet last two days no body helping
I would like to highlight the inefficiency of using paytm fast tag and the inconvenience it is causing customers. Deductions are twice, incorrect amounts being deducted. Poor customer service and the app not efficient enough to show my tickets which I have opened.
I tried updating the paytm app, using android and iphone. Still the tickets opened by me are not visible and I am unable to open any resolved/pending tickets. The customer service is so inefficient that they are not able to guide me where to view the tickets in the app and are always in a rush to put the phone down.
Meanwhile I have 4 tickets to which I need a quicker resolution or re-open.
Ticket number Dispute amount Impacted Date Comments Actual To be paid
160369690 173 14th march Paid cash at toll, however still deducted from fast tag wallet. Screenshots already shared with paytm 173
158749871 173 1st march Paid cash at toll, however still deducted from fast tag wallet. Screenshots already shared with paytm 173
158750590 57 23rd Feb Extra amount of Rs 57 deducted where only Rs 173 should have been deducted for entire journey. 2 deductions for the same date 173
158752759 115 17th feb Extra amount of Rs 115 deducted where only Rs 173 should have been deducted for entire journey. 2 deductions for the same date 173
Rs 7000/- debited from my HSBC Credit Card account through PayTm on 25 April 2020 . We are noting using PayTm app . No massage of withdrawal of amount received by me. Please help me to refund my money.V ikas Bendre-9221213796
Reference No.: 163260727, Booking ID: 10675498920
On Wed, May 13, 2020 at 12:39 PM : The support guy said “Convenience fee will be charged in refund scenario.”
On Wed, May 13, 2020 at 2:54 PM : The support guy said ” Convenience fee is charges only one time while booking. ”
You guys are making me mad.. I want Rs.530 refund in source account which has been refunded to you guys by airline.
Original Booking:
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Re-schedule Booking:
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