Grievance Officer

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Grievance Officer at PayTM

How to reach Paytm
For Paytm Wallet Related Issues
Level 1:
You can go to paytm.com/care and select order to submit your query.

Level 2:

If you are still not satisfied, please write to:Nodal Officer Customer Grievance
One97 Communications Ltd.
B121, Sector 5
Noida – 201301

Level 3:
If you are still not satisfied, please write to:

Grievance Officer
One97 Communications Ltd.
B121, Sector 5
, Noida – 201301
Or
Click here to escalate an existing ticket to Grievance Officer.
*Applicable only when the level wise escalation is followed.

Source: https://paytm.com/grievance-policy

Comments

  1. Suman says

    March 28, 2022 at 12:47 pm

    Hello
    Sir in my Paytm wallet have Rs 1500 and i want to get it. But my kyc is not done then how can I get money? And also tell how to do Complete KYC.

    Reply
    • Deepak Pathak says

      April 12, 2022 at 12:12 pm

      Dear Sir/Madam

      I am one of the Customers of Paytm using Paytm Wallet for making due payment for the Electricity Bill.

      Name: Deepak Pathak
      Mob No:8827478483

      On 7th April 2022 made payment of Rs 2450 to CSPDCL(Power Distribution Co)

      Order ID:17725755951
      Wallet Txn ID:39793063542
      Amt :2450 Rs
      The Payment was successful.

      However on 9th April’22 I received a message in my Wallet as payment Failed
      Order ID:17750833876
      Wallet Txn ID:39823897150.
      Amt :2450 Rs.

      But the amount has not been refunded in my wallet which is creating greater inconvenience to oblige my Liability towards Electricity bill.

      I hope my grievance be redressed at the earliest,as today is the last day for making payment for Electricity Utility.

      Reply
    • Ajay Sharma says

      May 11, 2022 at 3:49 pm

      I have balance of Rs.3296/- in my Paytm wallet linked to 9417062955, I am not able to transfer the balance. My KYC is updated. Still giving msg your wallet is inactive

      Reply
  2. rajesh says

    April 19, 2022 at 12:40 pm

    dear team

    i have lost my mobile on dated 05 apr 2022 in C P Shri Hanuman JI Mandir near by 8 pm , in that time in my paytm bank ac nearby Rs1200.( paytm bank ac ) my ptm ac is running with the mo no 9891565078 , but when i am login again ptm at that time my ptm bank ac is nil . so i request can i know who ,where, when use my ptm. plz help recover my money .

    Reply
  3. Vandana Vinayak says

    May 6, 2022 at 3:28 pm

    I have been trying to reach out for a problem with paytm gold but there has been no help. No customer service representative also.

    Reply
  4. Amit Mahajan says

    May 10, 2022 at 5:12 pm

    I transferred money 3500 with rent option on 2nd May 2022 on 9.30 p.m.

    Today is 10th May 2022 till payment not reversed or not deposited to recipient account.

    I was sent email with all proof Payment statement , Payment Details, Recipient Statement , UPI ID link account , UPI Id all to following email,

    Till no any reply kindly revert on priority

    Reply

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