GRIEVANCE REDRESSAL MECHANISM
For Users residing outside the United States:
Ms. Anshum Singh
Grievance Redressal Officer
Zomato Media Private Limited
139-P, Sector 44, Gurgaon, Haryana, India -122002
Email address: legal@zomato.com
For Users residing in the United States:
Grievance Redressal Officer
Zomato USA, LLC
1551 Eastlake Avenue East, Suite 350
Seattle, WA 98102
Email address: legal@zomato.com
i dont know how this people playing with Customers
i have placed Order on 20 JAN
Amount was debited from my account and Order was not done.
but First order Refund was not yet Done, so many times chatted with Customer Support.
i have tried Second time and got order. But 1 st order payment i suppose to get refund
but after 10 days also i have not yet recd. Simply Chat Support says Contact with Banker
Order from Sri Vengamamba Grand.
Placed on 20 jan 2019
#1670524796
looks like they are stared Cheating Customers
Same as me zamoto is chater
i dont know how this people playing with Customers
i have placed Order on 24th JAN
Amount was debited from my paytm wallet and food delivered on 24th January at 09.08 pm vide order no 1695520710 Rs. 160. in this order under 50 % discount in January 2019 but till the date discounted amount not credited as refund in my paytem wallet.
when i have ordered on 26 January other order i have contacted customer support though mobile app in 1 minutes due to confirmation for 50 % discount in cash on delivery i have forgotly place order cash on delivery i/o online so contact support executive but he was tall me that order are not cancelled nor re book my order in between i have contacted delivery boy for the said be fore pickup order. i have requested to executive but he was misbehavior with me in chatting and then i have get customer s grievance support recently i have seen my chating record is deleted by the zomito support.
i have also requested about my above non refund issue he tall me that my such tipe order is not in zomato record i have take screen short for supply them but cant support by him. so i kindly requested please do need ful in refund and check chating record between by me and your exeutive on application installed and user create +91 9924533450 and looks like they are stared Cheating Customers please please replies me on my mobile or email dinesh.5971@gmail.com
i have placed Order on 24th JAN
Amount was debited from my paytm wallet and food delivered on 24th January at 09.08 pm vide order no 1695520710 Rs. 160. in this order under 50 % discount in January 2019 but till the date discounted amount not credited as refund in my paytem wallet.
when i have ordered on 26 January other order i have contacted customer support though mobile app in 1 minutes due to confirmation for 50 % discount in cash on delivery i have forgotly place order cash on delivery i/o online so contact support executive but he was tall me that order are not cancelled nor re book my order in between i have contacted delivery boy for the said be fore pickup order. i have requested to executive but he was misbehavior with me in chatting and then i have get customer s grievance support recently i have seen my chating record is deleted by the zomito support.
i have also requested about my above non refund issue he tall me that my such tipe order is not in zomato record i have take screen short for supply them but cant support by him. so i kindly requested please do need ful in refund and check chating record between by me and your exeutive on application installed and user create +91 9924533450 and looks like they are stared Cheating Customers please please replies me on my mobile or email dinesh.5971@gmail.com
I have placed an order today but did not get bill, also packing of food was not good.
Original and online details about food too different.
I have been a Genuine Customer for years. Just because of Pathetic Service & poor food i requested for refund & raised concerns. due to this my account is blocked permanently. This is how a Loyal Customer is treated?
These peoples are created a new level to loot the customers and the support team is just wooooooooooooooooorst.
They are accepting that the delivery boy has done the mistake and still they are giving a token of apology 13 INR.
They never think to save the hunger of the customers and doing business as well as playing with us.
If you deliver food in 15 – 30 minutes late then no issue. But if my phone is not reachable for 5 minutes then you cancel the order and that to be charges penalty same as food amount.
Wah what a service. Order number – 1252327940