GRIEVANCE REDRESSAL MECHANISM
For Users residing outside the United States:
Ms. Anshum Singh
Grievance Redressal Officer
Zomato Media Private Limited
139-P, Sector 44, Gurgaon, Haryana, India -122002
Email address: legal@zomato.com
For Users residing in the United States:
Grievance Redressal Officer
Zomato USA, LLC
1551 Eastlake Avenue East, Suite 350
Seattle, WA 98102
Email address: legal@zomato.com
I ordered Mc-D meal and the executive denied to deliver the food to the mentioned address and when I contacted zomato customer care, they cancelled my order without my confirmation and I was charged full order amount as a cancellation fee.
Multiple times I contacted zomato customer service and ever time they gave me copy paste response.
Same here man..for some pity amount it’s a completely fraud business… Their GPS is not showing them the location as per my address so they cancelled the order ate my money and nobody helped..and complete money taken as cancellation fee
Today – 10th July I placed an order (Order no. 1994050534) of anount Rs. 676 (paid online in advance) and rider did not deliver the order. The order was cancelled without any intimation and no refund is provided.
The address mentioned in the order was absolutely correct, however, the reason shared by Zomato team was incorrect GPS location, which is not my fault.
I contacted Zomato senior management via twitter, however, no response.
Zomato support team clearly denied to return charges.
I don’t know how to get my amount back.
Bad experience with Zomato
order I’d – 1409819745
I have ordered cake for my friend on her birthday. I entered her address and thought location will be synched with the address. But delivery person reached to some other address completely ignoring the address. Later Zomato informed me that we have to cancel your order as address if not in our delivery radius and they will not refund me the amount.
I offered them to collect cake from bakery but they denied for the same.This was a prepaid order.
#zomato #zomatobadprotocols #neverprepaytheamount
It is more than 2 week.
My order was cancelled & order number was 1908200541.
I had mailed to Zomato more than 3 time but I didn’t get my refund of amount 680.
Very bad experience with Zomato.
Sick service by zomato. Its all about cheating, no wonder you guys do not have a contact number. If you did, then people would call just to abuse zomato
Worst online food app
My order number: 1953151698
I have ordered pizza from onesta which I didnot get delivered within 45min.When i contacted the customer service i spoke to a lady name ankita who was very arrogant and rude.
I went to chat option to seek for help she didnot help me about the delivery, she didnot contact the delivery boy or the restaurant for the delivery instead gave me the number and asked me to call the delivery boy or restaurant,when i called onesta i got to know that delivery boy has not reached to get the order.I than wrote the same to ankita and asked her to arrange for a delivery boy to get the order,she than said this cannot be done and without asking me cancelled the order when i clearly said do not cancel it,but she said nothing can be done and you will get back the money in your account and disconnected the chat.
If this kind of customer service/support we get from zomato I am sorry to say I would never go back and order any food from future because I am sure there are many online food app which gives better experience in terms of service/support and delivery and than zomato.
Hi Team,
I am Rajan from India, Tamil Nadu, Chennai.
I was checking your offers on the Zomato app and inorder to apply the promo code it asked me to add the card by selecting the dishes so I selected few dishes and while checking it inadvertently clicked on pay button.
I immediately called the rider to cancel the order but he asked me to check with chat support where they told that amount cannot be refunded. So I spoke to Customer care representative Vinoth on this and he told me the same where I asked him to pass on the phone to supervisor to take an exceptional approval to reverse the money where he denied my request and he was saying the same thing like a Robot. I really fed up with the garbage service that you are providing. I want this to be escalated to the highest level of the company and if my issue is not resolved and get the money back I will surely take this to any level.
Regards,
Rajan
9176270257
My Order ID is 1714946328
Hello Zomato
I ordered the food from Capoor & Sons nearby hotel after giving my correct address still the delivery boy gone somewhere else and and when I called him he said me that I will not come to deliver food you come here in middle of the road to come and pick it up.I put my complain through zomato app the person assigned name is SHREYASHI and she cancelled my order by saying your address is not correct I given my correct location then also she only gave me in return is assurance get your money back why should I suffer? I have waited for 40 Minutes I want my money back+something extra in return your sorry will not gonna work.The person assigned has not helped me she Cancelled my order.
my order is: 1880432013
MY NAME: SHIVAM ARORA
My order number was 1021015602 which I never received. And even after escalating on ID order@zomato.zohodesk.com I have had got no response from the support team . This is so unofficial behavior from Zomato team wherein no one was available to resolve my query neither through online chat nor through email .
Pathetic customer service and deliver TAT AGAINST ORDER NUMBER 2091665246.
I have ordered at 04.41 pm and the delivery haven’t received even till 7.00pm.
Pathetic customer service with no responsibility of updating the customer about the known delay.
This proves that zomato doesn’t have a hold on their vendors.
It was a embarrassing situation in front of guests. No wonder you have a customer service number on Google which is 18001202125 and it’s a false number.
Hi,
I am from Pune, Maharashtra. I ordered food through zomato. I got call from delivery support after 30 min saying the delivery guy had an accident and i could not get my order and amount will be refunded in 5-7 days.
Later, delivery boy came to my place and saying it happened by mistake using some option in mobile zomato apps. the he asked me to pay in cash and I will get refund in 1 week.
What a fool, Zomato is making their customer.
Soon zomato will loose all its reputation because of this delivery system.
My order no on Zomato is 1850907103 with total amount Rs 683 and concerned restaurant bill no is P0153874 with total amount Rs 577
Please look into this matter.
thank u
Hi I am from banglore, I had a very bad experience with Zomato , We had ordered Chicken Lolipop , what we received was kabab pieces and it was such a shame in front of the guests who arrived , I have written n number of mails , every day a new guy sends a mail and ask for a order ID which i had already provided over my previous mail, One of the Zomato executive calls me up and tells it was a wrong order from the restaurant and she refused to transfer the call to Floor support guy or the manager and she promised to give a call back within 10 minutes and its a 4th day i havent received any call from the manager or the girl who promised me instead i am getting n number of emails asking the exact issue and please elaborate , is it a joke, I need some one to call me and just give the proper responce
COMPLAINT AGAINST I have order yesterday nigh from Buhari hotel payment is Debited through my GPAY Approx Rs.659 +919543037761 waited for more than 3 hours food not yet delivered the mobile was ringing but guy not response I have checked in Delivery status it shows delivered it is clearly cheating ,breach of Trust fraudulent activities.. Thus we seeking the Zomato management to take Action against and refund my funds with damages waiting for reply kindly treat this matter on the most urgent basis if delay I have take up the matter knowledge to CM tamilnadu
Chennai
Regards
9840107645
I have ordered from Zomato on 23 June, from s cafe in greater Noida, i did not receive my whole order, shit food was delivered, still my money was taken for the order that was not even delivered. i tried to reach the customer support on chat as well as on mail ample of times, but no response.
Is this how it’s gonna be, your representative on chat asked me to review the cafe? For real? You take money for the item which was not delivered only ad chicken fried rice, which just had the rice, and ask me to review the damn cafe. I atleast expect a resolution from your end
Mera order id he 1831699116, meko delivery boy bolta he ke app itne rat me keu khana order kiya he…? Me unko guide kar raha tha kaha ana he keu keu location galat dikha ta kavhi kavhi….. Jo location gps pe tha wow back side tha me gar ka me sirf unko samne raste se ane ke liye bol tha… O mere sath rude behavior kar raha tha bohot…. Wow itna bad behaviour kiya ke me dar gaya or mereko laga wow mere khane pe poison vhi de sakh ta he… Is liye mera kud ka safety ke liye mera kana nei liya… I think delivery boy asa koi authority nei he ke wow mereko bolega ke ap itne rat me keu order kiya? Or mera exact location pe vhi wow ana nei chata tha… Wow as behaviour kar raha the ke wow mera samne ayga to mera stha or vhi batamiji se bat karega…. Please request ap log isko mat rakhiye ap logo ka company me keu ke asa log bohot khatarnak hota he…. And last thing mera ko aplogo ka delivery boy karan kana nei mila…. Ap log agr mereko call karke pura details na manga and iska refund vhi nei diye to me iske upar me court pe vhi case karunga… Keu ke mere pas pura recoding he jo me ap logo ke sath share kiya hu…..
*** e recoding bengali language pe he to please isko koi asa admi ko suniye jinko bengali language samaj me ata ho
Please check kigiye and mereko call kigiye iske liye or vhi deatils ke liye 7003121272 /8697451228 /8910018149 Please call me must
I NEED ACTION FOR THIS MATTER
Similar one here. Wrong order delieverd (Non veg instead of veg) and they seem to indicate i am lying.
order no is 1438194922
Hi I am a rider in Zomato and not getting my earned money and I received msg that your I’d is blocked without any reason m requesting you to please look into this.
Hello Team Zomato
This mail is regarding my last order towards FIOS i.e order id 1195937453. I had cancelled my order within 5min by calling the FIOS restaurant and later he confirmed me that he cancelled my order but after that app immediately start showing your order is out to delivery. Thereafter i again called FIOS and he confirmed that they had cancelled my order from there side as per my request. It is noteworthy to mention here that till 1 AM the App was showing food is out to delivery, no delivery executive where assign for my order too. I am unable to understand that how come my order got delivered in the morning. Request you to intervene and do the needful.
Further I want the entire amount to be refunded at the earliest as I had already cancelled the Order in time.
Regards
Surbhi Niteen
I ordered food on 7th Aug 20 from guptas veg Keshtopur in kolkata pin 700101 amount INR420.80.
Food not delevered and delivery boy says delevered .Put complaint on chat.chatted several times but no output so far.
Hence this grievance .
Now they say that payment gateway failure .
Zomato must resolve with this issue and pay my money back.
It’s harrasment that you took money online delivering wrong person rather penelising your delivery boy you are harrasing genuine customer.
Being infoedge a giant in it n software I feel you are capable to resolve if not interested then you have got habit of grabbing customer money in such fashion and feeding your family or known to you on the cost of customer.
I ordered food on 21st August 2020 from Godavari bakery in New Delhi of amount rupees 531 food was not delivered and the delivery boys say that they have called us and cancel the order by themselves. We have not received any call from them now they are saying that they would not be refunding back money. I think you would be able to resolve it.