GRIEVANCE REDRESSAL MECHANISM
For Users residing outside the United States:
Ms. Anshum Singh
Grievance Redressal Officer
Zomato Media Private Limited
139-P, Sector 44, Gurgaon, Haryana, India -122002
Email address: legal@zomato.com
For Users residing in the United States:
Grievance Redressal Officer
Zomato USA, LLC
1551 Eastlake Avenue East, Suite 350
Seattle, WA 98102
Email address: legal@zomato.com
I haved already mailed my issue last Saturday and i have not received any response from your side. My issue was this that i ordered ice creams from baskin robbins on 31st August last Saturday and i first of all got the delivery late, secondly i got the ice-cream unlabeled, the harrasement and the shameful thing was this that i had to first taste the ice cream before giving it to my family, how cheap is this, thirdly i got one waffle less which i paid money for that, that means i got 2 waffle instead of 3, fourthly i got melted ice creams which i paid my hard earned money worth rs 813.
Is this kind of service that you provide and the harrasement and the cheapest thing that you did for the customer
I will mail it to the higher authorities because i want my money back.
I have always ordered from zomato and didn’t got any issues in the past that you can check from my records, this is the first time and i will not leave like this. Please refund my amount as i am sure you do everything for your customers
I need the reply asap
Hi Concern ,
We at Country Inn & Suites by Radisson , Meerut not getting any response from concern local person Sanyam Pahwa his mail id is ‘sanyam.pahwa@zomato.com’ & contact number is 09643598131. We are the partner . A big blunder had happened from Zomato’s end as no GST is implemented in any our food items . We are doing loss in every orders . We have tax structure of 18% GST . Several calls & reminder mails have been done is past & till date . Zero Support from Zomato .
I ordered biryani from tomatoes Guntur amount was paid but Zomato shows money not paid
order no.1906817455 dated 25.08.2019 for Veggie Delight Pizza Size (13 inches) paid Rs.380/-Ecom Trxn. dated 25.08.2019.
This bring to your kind notice that I have placed above said order thru zomato .
First of all I have received order 20 minute late. secondly your delivery boy bring 6′ Veggie delight Pizza instead of 13″ inches.
Thats why i had cancelled the order.
i have received SMS message from your end refund will be reflecting in my account within 2-7 days.
I have received RRN No.30004692389237150973952.
First time I placed order to zomato but its very bad and irritating experience for me.
I have not received any message nor any refund till writing the above lines.
You are humbly requested to please refund above said amount as early as possible.
Hi!
We placed the order around 11.48pm with Zomato at Zaki’s kitchen in Hyderabad
After 50 min of waiting, we called up the rider and he told that he has gone to home as he can’t deliver the order because it’s raining.
And he didn’t had internet or calling minutes to call and inform
After putting the phone down
Within 5 min he put the status as the order has already been delivered.
When we chat with customer care,They changed the delivery status to order cancelled By restaurant to cover up the incompetency of the rider, gave us 31 credit points and initiated refund.
We really didn’t expected this incompetency and negligence From a good brand like Zomato.
But can you please tell us, is this the way a gold member shall be treated?
For your reference: order number:1373575378
Hi.
Team i have requested you ASM Of gulbarga zamoto to empanel the chicken county restaurant because its an leading restaurant in bidar but Mr.shiva mahroor has badly denied my request and challenged me “karwa key dekha woh restaurant empanel” actually Mr mujeeb has already submitted required docs for empanelment but Mr.shiva demanding an amount(bribe) for empaneling the restaurant.Request you to pls empanel the restaurant.
Hi, I am your customer and my order number is 1859125215 . Today I order a pasta from zomato And when I call your delivery boy for my order firstly he said if u want your order you need to come out on road and he misbehaving with me. And even he was not delivered my order but in the software I saw that the status of my order is showing delivered. And now your delivery boy not picking my call. And I want the explanation regarding this Frod.
Even yesterday I got two orders from zomato which was very nice and the delivery boy was very professional yesterday.
I want result as soon as possible or I will take a strict action regarding this frod.
Food order canceled by CC representatives without my knowledge and now support team refusing to refund my amount…
My food is not even prepared by restaurant I took confirmation from the owner at the same time, so it’s not possible that I holded the delivery. Complete wrong information. Anyways Good experience that such big name can make such loose statement just to avoid refund of only 200 bugs.
Why dont u share me the call details where I refused to take delivery or cancel the order.
This is intentionally happening i dont think Mr. Goyal will get benefited with this or who is benefiting with 200 rs …as Imyself removed Nd complete family and around 100 numbers have removed zomato …will keep on targeting till 1000 number. I understand won’t impact you much. But atleast myself will get convinced.
Hi Zomato legal team.
This is unacceptable.
As I already informed you. That’s I m not able chat with live agent’s on any issues on zomato app. It always says to send email.
Hence I logged out from application to chat with an agent. My order I’d 1741823192 . To discuss about my order since I didn’t get any response 1.5hrs and when I call driver. He said bike is not starting and will assign other agents
Hence I logged and decided to chat with an love agent. And I got Mr.Prasant Sharma. And he denied helping me instead he telling me login n chat. I clearly explained him. I can’t chat when I m logged in… But again n again he says to me login only. He is not ready to help me at all. And not ready to call driver or self. He acts like owner of zomato.
I seriously don’t understand. If a issue is with zomato. Do u guys think about helping customer or just follow protocols and avoid customer like Mr. Prasant did ? Again again I told him. That’s I can’t chat when I have logged. He repeats back to back login n chat.
Is this the way zomato customer service is ?
Mark my words. This is my last order in zomato. Nor me or my family, friends will not order in zomato again. .
U avoid this or escalate this to higher level. So Mr.Prasant learn about his mistake. I don’t care
Good bye
We had ordered for 3 types of breads and vegetables from Zomato (to be executed through a local restaurant singla), the veggies along with 2 types of bread were only delivered as per our order. The 3rd type of bread was not delivered to us.
The restaurant delivery doc received with the part order clearly states that the 3rd type of bread is not delivered. Even after immediately logging the complaint with due photographs, the useless service support of zomato and the restaurant are stating that order has been delivered in full. Without the breads the entire food order became useless for us.
I have the restaurant order receipt in original with me. If Zomato does take corrective action then I will be forced to take this to consumer forum.
Reference order id 1753187985
Refund no. ZTD-19-6F34B3BA606BA. Not processed since a week!!! Customer executives on chat and email are providing contradictory comments!!
The promo code given by zomato is not working. It is gives for trouble of last order. I orederd again and promo code is not showing any result. I want to know why my order has cancelled? . And when money will be refunded? Very bad experience with Zomato.
Delivering dominos pizza took around 1:30
Mins whereas the promise was 30
Mins delivery….Also the customer care no. that Zomato had of Dominos was outdated. Pizza was delivered cold. Couldnt serve it to guest. Zomato chat bot apologized but when asked for compensation he cud only deliver Sorry and showed helplessness as they mentioned that they dont have any control on vendo. Bye Bye Zomato…..I am permanently shifting to Swiggy!!
ZOMATO USELESS SERVICE: Delivering dominos pizza took around 1:30
Mins whereas the promise was 30
Mins delivery….Also the customer care no. that Zomato had of Dominos was outdated. Pizza was delivered cold. Couldnt serve it to guest. Zomato chat bot apologized but when asked for compensation he cud only deliver Sorry and showed helplessness as they mentioned that they dont have any control on vendo. Bye Bye Zomato…..I am permanently shifting to Swiggy!!
Rider stole my dinner,Zomato stole my money.I was a happy customer in Zomato.Your rider was very hungry and greedy to steal customer food
I have ordered Cashewnut chicken curry for Rs 187 on 13.10.19 and paid online.I was declined delivery saying wrong address and refund was also not processed.When I enquired with Zomato they say you have given wrong address that’s why no refund and no order.Is this a fair practise for a genuine & regular customer like me? I want immediate resolution either initiate a refund or send me back the ordered item?