GRIEVANCE REDRESSAL MECHANISM
For Users residing outside the United States:
Ms. Anshum Singh
Grievance Redressal Officer
Zomato Media Private Limited
139-P, Sector 44, Gurgaon, Haryana, India -122002
Email address: legal@zomato.com
For Users residing in the United States:
Grievance Redressal Officer
Zomato USA, LLC
1551 Eastlake Avenue East, Suite 350
Seattle, WA 98102
Email address: legal@zomato.com
Order no 1147967463 : 9999053026 : Dhruv Nanda
Please take this issue on priority and refund my paid amount as the order was never declined/cancelled from my end. In case of any other clarification please reach out to me @9999053026.
Dear Zomato Stop cheating customers I have placed an order 1 hour back initially there was no response from your executive finally I got an update that order was delivered but I never received my order Executive name was Mohammad his number is 8375 073452 which was switched off order number was 1412068419
My order I’d is —-#1277044912
Order date — 16 June at 11:15 a.m
I ordered from Baker lounge. Then the Baker lounge said that the cake is not available and he can’t cancel the order because his server is not working, your Zomato person called me and said to cancel the order. I tried to reach you so many times but you people didn’t give me damn. And your chat support executive told me that they refund my money from their end. But till now I didn’t receive my money back. You people makes me fool all the time. None of you provide me the solution.So you have to refund my money back otherwise I complaint against to the consumer court and sue you all.
You have to refund my money back because I didn’t receive an ordered item.
My payment has been deducted from my account so many times mail the Zomato team no positive response received even through chat also didn’t get any resolution Evey time explain to everyone but nobody help .. pathetic service
Resolved asap
Hi,
Yesterday I ordered through the app, the delivery was never done , the delivery boys number was switched off, the chat on the app showed chat time of 1 minute and I had to be online for almost an hour …and now it looks you guys have blocked me…how insane is that.9910955222
Reg no: 8329424968
Zomato how could you block my account against this mail id with reg no. 8329424968 without my knowledge!!!
i have 390+ my money in the wallet!!!! how dare you block my account without prior notifying or msg.
I have money in my wallet, you issue my money back to source account or open the account to utilize my money.
you can not just keep my money and close the account, i will take strict police action, this is cyber crime, deleting my account without my consent.
I did not even get a call!!!or msg!!!!
GIVE MY MONEY BACK!!!!!!! PAY MY MONEY BACK!!!!
Such a worst service i got from zomato.
I got a peice if soap in my food and after that zomato told me that they will credit my amount in to zomato wallet, but already 2 days passed and i have not received my refund.
Worst experience with you guys.
Swiggy is far better than you guys.
Shame on you zomato.
Order id – 1187528383
My contact no. 9910526241
I have ordered from Zomato and gets incorrect order, they assure me that you will get credit in your account but after waiting 10 day they just blocked my account instead of giving me credit.They just answering like computer written answer. they are not understanding what customer wants to talk, even though they are not reading what customer has written in complaint form.