GRIEVANCE REDRESSAL MECHANISM
For Users residing outside the United States:
Ms. Anshum Singh
Grievance Redressal Officer
Zomato Media Private Limited
139-P, Sector 44, Gurgaon, Haryana, India -122002
Email address: legal@zomato.com
For Users residing in the United States:
Grievance Redressal Officer
Zomato USA, LLC
1551 Eastlake Avenue East, Suite 350
Seattle, WA 98102
Email address: legal@zomato.com
i dont know how this people playing with Customers
i have placed Order on 20 JAN
Amount was debited from my account and Order was not done.
but First order Refund was not yet Done, so many times chatted with Customer Support.
i have tried Second time and got order. But 1 st order payment i suppose to get refund
but after 10 days also i have not yet recd. Simply Chat Support says Contact with Banker
Order from Sri Vengamamba Grand.
Placed on 20 jan 2019
#1670524796
looks like they are stared Cheating Customers
Same as me zamoto is chater
Zomato also cheated me with my order which was placed mistakenly and refused to refund my money, we all should boycott the Zomato app nowonwards.
My order id 1635530028
Zomato is fraud
Same has been happened with me also.
I agree, have experienced the same and up till this date haven’t received the refund and the surprising part is that ZOMATO is running from responsibility stating that Dominos is Responsible.
And here I was thinking that probably it’s a one on case.
Cheats like them make people loose faith in making advance payment.
Same bad experience with customer service I have accidentally cancelled my order wanted to place the order back but this guys responded after 40 min of wait on chat while the ideal time shows 1 min… I have lost 302 ripped for nothing.. I just wanted to modify my order.. you support suck and you guys are looting public money
i dont know how this people playing with Customers
i have placed Order on 24th JAN
Amount was debited from my paytm wallet and food delivered on 24th January at 09.08 pm vide order no 1695520710 Rs. 160. in this order under 50 % discount in January 2019 but till the date discounted amount not credited as refund in my paytem wallet.
when i have ordered on 26 January other order i have contacted customer support though mobile app in 1 minutes due to confirmation for 50 % discount in cash on delivery i have forgotly place order cash on delivery i/o online so contact support executive but he was tall me that order are not cancelled nor re book my order in between i have contacted delivery boy for the said be fore pickup order. i have requested to executive but he was misbehavior with me in chatting and then i have get customer s grievance support recently i have seen my chating record is deleted by the zomito support.
i have also requested about my above non refund issue he tall me that my such tipe order is not in zomato record i have take screen short for supply them but cant support by him. so i kindly requested please do need ful in refund and check chating record between by me and your exeutive on application installed and user create +91 9924533450 and looks like they are stared Cheating Customers please please replies me on my mobile or email dinesh.5971@gmail.com
i have placed Order on 24th JAN
Amount was debited from my paytm wallet and food delivered on 24th January at 09.08 pm vide order no 1695520710 Rs. 160. in this order under 50 % discount in January 2019 but till the date discounted amount not credited as refund in my paytem wallet.
when i have ordered on 26 January other order i have contacted customer support though mobile app in 1 minutes due to confirmation for 50 % discount in cash on delivery i have forgotly place order cash on delivery i/o online so contact support executive but he was tall me that order are not cancelled nor re book my order in between i have contacted delivery boy for the said be fore pickup order. i have requested to executive but he was misbehavior with me in chatting and then i have get customer s grievance support recently i have seen my chating record is deleted by the zomito support.
i have also requested about my above non refund issue he tall me that my such tipe order is not in zomato record i have take screen short for supply them but cant support by him. so i kindly requested please do need ful in refund and check chating record between by me and your exeutive on application installed and user create +91 9924533450 and looks like they are stared Cheating Customers please please replies me on my mobile or email dinesh.5971@gmail.com
I have placed an order today but did not get bill, also packing of food was not good.
Original and online details about food too different.
I have been a Genuine Customer for years. Just because of Pathetic Service & poor food i requested for refund & raised concerns. due to this my account is blocked permanently. This is how a Loyal Customer is treated?
These peoples are created a new level to loot the customers and the support team is just wooooooooooooooooorst.
They are accepting that the delivery boy has done the mistake and still they are giving a token of apology 13 INR.
They never think to save the hunger of the customers and doing business as well as playing with us.
If you deliver food in 15 – 30 minutes late then no issue. But if my phone is not reachable for 5 minutes then you cancel the order and that to be charges penalty same as food amount.
Wah what a service. Order number – 1252327940
Sharing very bad experience which i had with zomato today. Refund should be done. Find the attached order details
1. Ordered 2 items from nandanam restaurant
2. amount was paid during ordering.
3. Recevied SMS at 7:40 IST PM saying order on the way
4. At 7:54 recevied SMS order not delivered and when i used chat option in zomato got response as order cancelled amount levied –> without giving 15mins time aslo how this can happen.To Earn single penny also we work hard, like this simply by giving silly reasons how zomato can take money of the customer to make money
5.When i personally went and contacted the restaurant got info that amount will be with ZOMATO not with us.
6. without informing the coustomer the order is cancelled and amount also not refunded – which is very bad
Zomato rejected the order and now says it was my fault and had charged me penalty for the entire amt of 950 …… terrible and. This is fraud …. we should all boycott…. they are looting the customers … 1608882856 and 1012364268
It’s damn cheater Zomato is a cheater please do not order food from it
It’s damn cheater Zomato is a cheater please do not order food from it …….we all should go for consumer forum
horrible horrible experience….being a regular customer of zomato i was highly disappointed with the way my complaint ie order no1105005972 is being handled. i was doubled charged for a prepaid order by the delivery person. i have also submitted an audio call as a proof of same in email. But i am the only person who is doing followup daily , no one from zomato team has reached out to me. This really reflects how us as customer are being valued in your company
Hello ,
Zomato is very fraudcompany and cutomer care is also they don’t have manner how to talk with cutomer they cut the call with out any resolution, i ordered of some food through zomato, but they denied the product after 1.5 hr when i called him and still my payment is bot cr. In my account it is very radiculas and 2nd still i am not receiving any call from zomato for the resolution of my problems… very bad experience throughout to zomato…order no-1189593878…
Zomato — poor zomato
1 Review
Kolkata, Kolkata District, West Bengal, India
mithudg on Mar 18, 2019 Mark as Resolved
Today I Order Mutton with Egg Biriyani to Rahmania(18-03-2019) (Order Number : 1088380060. via Zomato. But Biriyani quality very very bad, e very bad smell and give me mutton bone with fat not meat !!! I Chatting with Zomato Customer care and complain but he only credit Rs. 26 !!! But i pay Rs.106 !! He talk to me full refund not possible !!!
I am trying for so many days to contact u but no response from ur side.As i told u many times that morebthan rs 10000 was deducted from my paytm wallet by zomato without ordering a single order.I want my money back.
I purchased zomato gold ONLY for one plus one on food in Indian Grill Room resturant. Restaurant refused to give me one plus one on food because of which I have to pay Rs 840 extra.
Kindly refund me the excess amount that I have to pay because of your misleading content on your computer application.
I have tried to get support from your zomato application but it was extremely useless and I endup wasting 2 hours.
I order some food at 20:55 hrs, which was accepted, money also debited from my account. Order no- 1045252815. I reminded after 1 hr,where I was informed it will be slightly delay. Waiting after 02:30 hrs it was cancelled by you people & 100 point was credited to my account. Money will be reversed within 5/7 days. WHAT IS THIS? At 2325 hrs I was informed. Where would I get some food at that time. I am a Sr. Citizen slept without food though Dr advised me not to do that. Any one is accountable for that? Why other choices were not given to me? Do u think I m a beggar, so that u credited 100 points to my Zomato a/c? I want a reply to this by Mr Goyal,the owner. Is this way do u think Zomato will work in India? Regards
I have placed an order today that is 30-Mar-2019. Not only that they failed to deliver the order but they denied to refund my amount. Literally cheating people. Zomato has the worst executives that you can talk to. There is nothing called customer service they directly said we can’t deliver we are canceling your order and you will receive no refund. I wonder where in the world these kinds of things can happen. After taking customer’s money they decide not to deliver and they are so cool about it. when I said I will make an official complaint they said do whatever you feel like. I wonder we have any kind of system in place to make a formal complaint against these thieves.
On Sun, Mar 31, 2019 at 8:26 PM S Anand wrote:
but i dont know why 40% discount not added on my order. i paid full amount of order already. order from PUNAJBI CHICKEN CORNER.
kindly pls refund in my ZOMATO CREDITS SO CAN I ORDERED AGAIN SOME MORE ITEMS
S K ANAND
They have cancelled my order and charged my full amount as a penalty…
Only because delivery boy said I was not responding on call… Even i have guided my address to delivery boy.. Now they are not ready to refund my money.
Worse worse worse service in the world… I ll never suggest any one to use this nightmare……… The customer support services are so dumb they do not know what they are saying..illiterate people hired . They do not respond on time.
Same thing they did to me also my order was placed on 21st march.
Zomato cheated me with my order which was placed mistakenly, for this i immediately contacted the delivery boy and Zomato Chat support to cancel the order or to refund my money but the Zomato refused to do so.
The worst part is they cancelled my order without my consent. I clearly told their customer care executive that please don’t cancel my order, if you are not able to refund money. The Chat support is the most irritating support i have ever faced. I registered a complaint on there portal and still i haven’t received any response from Zomato.
I belong to a middle class family, and could not afford such loss. Please request you to refund my money for the food which i haven’t ate.
My order id 135528117
Order Amount: 279 Rs
Date: 14-04-2019
My order was not delivered and when contacted the delivery executive he said he has cancelled the pick up as it was in a different direction and when contacted restaurant they said its not their job to respond for such queries and shut the phone. we slept without dinner
To my surprise in the morning i saw the order has been delivered and not able to contact any one in zomato as they were not picking and the delivery executive has sent a message that he has cancelled the order which is the proof i have with me.
Zomato is really a fraud app who swallows customer money and the contact details are not properly mentioned anywhere and its really tough to get in touch with them.
Govt should take measures to restrict such stupid apps who fool general public
Zomato is cheet me not refund my amount my order Time is 30 to 40 minutes but I talk.to restorent restorent ask me your order delay mor than 40 To 45 minutes and ia m cansel the order and Zomato teem not refund my amount and conselatin charge 350
Pls refund my amount
nice very good news ,thanks