GRIEVANCE REDRESSAL MECHANISM
For Users residing outside the United States:
Ms. Anshum Singh
Grievance Redressal Officer
Zomato Media Private Limited
139-P, Sector 44, Gurgaon, Haryana, India -122002
Email address: legal@zomato.com
For Users residing in the United States:
Grievance Redressal Officer
Zomato USA, LLC
1551 Eastlake Avenue East, Suite 350
Seattle, WA 98102
Email address: legal@zomato.com
I ordered Mc-D meal and the executive denied to deliver the food to the mentioned address and when I contacted zomato customer care, they cancelled my order without my confirmation and I was charged full order amount as a cancellation fee.
Multiple times I contacted zomato customer service and ever time they gave me copy paste response.
Bad experience with Zomato
order I’d – 1409819745
I have ordered cake for my friend on her birthday. I entered her address and thought location will be synched with the address. But delivery person reached to some other address completely ignoring the address. Later Zomato informed me that we have to cancel your order as address if not in our delivery radius and they will not refund me the amount.
I offered them to collect cake from bakery but they denied for the same.This was a prepaid order.
#zomato #zomatobadprotocols #neverprepaytheamount
It is more than 2 week.
My order was cancelled & order number was 1908200541.
I had mailed to Zomato more than 3 time but I didn’t get my refund of amount 680.
Very bad experience with Zomato.
Sick service by zomato. Its all about cheating, no wonder you guys do not have a contact number. If you did, then people would call just to abuse zomato
Worst online food app
My order number: 1953151698
I have ordered pizza from onesta which I didnot get delivered within 45min.When i contacted the customer service i spoke to a lady name ankita who was very arrogant and rude.
I went to chat option to seek for help she didnot help me about the delivery, she didnot contact the delivery boy or the restaurant for the delivery instead gave me the number and asked me to call the delivery boy or restaurant,when i called onesta i got to know that delivery boy has not reached to get the order.I than wrote the same to ankita and asked her to arrange for a delivery boy to get the order,she than said this cannot be done and without asking me cancelled the order when i clearly said do not cancel it,but she said nothing can be done and you will get back the money in your account and disconnected the chat.
If this kind of customer service/support we get from zomato I am sorry to say I would never go back and order any food from future because I am sure there are many online food app which gives better experience in terms of service/support and delivery and than zomato.
Hi Team,
I am Rajan from India, Tamil Nadu, Chennai.
I was checking your offers on the Zomato app and inorder to apply the promo code it asked me to add the card by selecting the dishes so I selected few dishes and while checking it inadvertently clicked on pay button.
I immediately called the rider to cancel the order but he asked me to check with chat support where they told that amount cannot be refunded. So I spoke to Customer care representative Vinoth on this and he told me the same where I asked him to pass on the phone to supervisor to take an exceptional approval to reverse the money where he denied my request and he was saying the same thing like a Robot. I really fed up with the garbage service that you are providing. I want this to be escalated to the highest level of the company and if my issue is not resolved and get the money back I will surely take this to any level.
Regards,
Rajan
9176270257
My Order ID is 1714946328
Hello Zomato
I ordered the food from Capoor & Sons nearby hotel after giving my correct address still the delivery boy gone somewhere else and and when I called him he said me that I will not come to deliver food you come here in middle of the road to come and pick it up.I put my complain through zomato app the person assigned name is SHREYASHI and she cancelled my order by saying your address is not correct I given my correct location then also she only gave me in return is assurance get your money back why should I suffer? I have waited for 40 Minutes I want my money back+something extra in return your sorry will not gonna work.The person assigned has not helped me she Cancelled my order.
my order is: 1880432013
MY NAME: SHIVAM ARORA
My order number was 1021015602 which I never received. And even after escalating on ID order@zomato.zohodesk.com I have had got no response from the support team . This is so unofficial behavior from Zomato team wherein no one was available to resolve my query neither through online chat nor through email .
Hi,
I am from Pune, Maharashtra. I ordered food through zomato. I got call from delivery support after 30 min saying the delivery guy had an accident and i could not get my order and amount will be refunded in 5-7 days.
Later, delivery boy came to my place and saying it happened by mistake using some option in mobile zomato apps. the he asked me to pay in cash and I will get refund in 1 week.
What a fool, Zomato is making their customer.
Soon zomato will loose all its reputation because of this delivery system.
My order no on Zomato is 1850907103 with total amount Rs 683 and concerned restaurant bill no is P0153874 with total amount Rs 577
Please look into this matter.
thank u