Dear Sir, This is to bring in your notice about the mental harassment by broadband Bangalore. I am getting “Demand Notice” mails from Broadband Company mentioning not made payment for last month usage which is totally untrue. I had broadband connection in bangalore HSR Layout with Broadband Company customer-id : 1105258027 more then one year back. I took advance plan in Broadband Company. My plan was such that i was paying always advance payment for every month usage and i was told by customer-care and executive that whenever you are disconnecting services you need to just notify us through mail, there will not be any payment for last month, since it is in advance which is already paid when cycle starts.
I have faced lot of issue during my account was active in Company, which was resolved by operations head (Pandian), related to their commitment and already paid dues. Now after more then a year they are sending “Demand Notice” mails to me for last month dues. Which was their fault as they didn’t came to collect their belongings, now imposing their mistake on me. I have sent mail for discontinuation of service on 11 June 2012 and also i have made so many calls to customer-care and requested them to please discontinue the services as soon as possible because i have to fly out of india and i will not be here so kindly come and collect all the belongings of Broadband Company. I got a call from customer-care when can they come to collect the model, i said you can come on the last cycle day of the month. Later no one came to collect it after that. I again made call to customer-care to discontinue the service and come and collect the modem, no-one came later. I sent mail to Broadband Company operations head (Pandian) also explaining all the information in it. But again no result, no one came to collect. Now i am out of india and they have sent me “Demand Notice” mails twice and i also replied (Chetan) to each with all mails proof as attached but again they are sending the same mails to me. Please help me to resolve this issue. Thanks, Swapnil Shrivastava customer-id : 1105258027
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