Dear Sir, This is to bring in your notice about the mental harassment by broadband Bangalore. I am getting “Demand Notice” mails from Broadband Company mentioning not made payment for last month usage which is totally untrue. I had broadband connection in bangalore HSR Layout with Broadband Company customer-id : 1105258027 more then one year back. I took advance plan in Broadband Company. My plan was such that i was paying always advance payment for every month usage and i was told by customer-care and executive that whenever you are disconnecting services you need to just notify us through mail, there will not be any payment for last month, since it is in advance which is already paid when cycle starts.
I have faced lot of issue during my account was active in Company, which was resolved by operations head (Pandian), related to their commitment and already paid dues. Now after more then a year they are sending “Demand Notice” mails to me for last month dues. Which was their fault as they didn’t came to collect their belongings, now imposing their mistake on me. I have sent mail for discontinuation of service on 11 June 2012 and also i have made so many calls to customer-care and requested them to please discontinue the services as soon as possible because i have to fly out of india and i will not be here so kindly come and collect all the belongings of Broadband Company. I got a call from customer-care when can they come to collect the model, i said you can come on the last cycle day of the month. Later no one came to collect it after that. I again made call to customer-care to discontinue the service and come and collect the modem, no-one came later. I sent mail to Broadband Company operations head (Pandian) also explaining all the information in it. But again no result, no one came to collect. Now i am out of india and they have sent me “Demand Notice” mails twice and i also replied (Chetan) to each with all mails proof as attached but again they are sending the same mails to me. Please help me to resolve this issue. Thanks, Swapnil Shrivastava customer-id : 1105258027
Internet Company harrasing me
I have used broadband with serviceid 1103177234 sep2010 to apr2011. After that we shifted our place and we did not use any internet from Internet Company harrasing me.. now, after 2 years they are calling now and saying that u have to pay the bill amount of 5438rs. i got a call from mobile no.9266675905 and he is claiming himself as a lawyer in delhi court and he is going to file against me on this issue.. why should i pay that amount, although i didnot used any.
please solve this issue as soon as possible.
Sify Case
Judgement: SIFY to pay for Unfair trade practices
Ankur Raheja V. SIFY Limited & Others (2004)
at the District Consumer Redressal Forum V, Shalimar Bagh, New Delhi – 88
“It has been held that concealing hidden condition and not redressing the grievances of the complainant who made complaints with regard to poor customer service on number of occassions, in our considered opinion, amounts to deficiency in service on the part of Opposite Party and indulging in to Unfair Trade Practice.
We, therefore, direct the opposite party to refund the amount of Rs 1,200/-, paid for two months by the complainant along with compensation to the tune of Rs 5,000/- for causing mental agony and harassment to the complainant and further, pay a sum of Rs 2,000/- towards cost of litigation to the complainant.”
Further, Court has also held that Opposite Party has failed to provide minimum speed of 256 Kbps as per the definition of BroadBand as laid down by Telecom Regulatory Authority of India. i.e. Hon’ble Court interpreted the matter from the point of view of TRAI’s definition of Broadband, which lays down criterion of minimum speed of 256 Kbps to be regarded as broadBand. Therefore court held providing 14 Kbps speed instead of 256 Kbps is no service at all.