The city’s power distribution firm BSES Rajdhani Power has been fined Rs 25,000 by a Delhi consumer court for raising an inflated electricity bill of Rs 1.17 lakh against an user and lodging a false power theft case against him.
“Theft case was registered by BSES against the consumer and later it was withdrawn and refund was agreed to be made which shows that the theft case was without substance. Refund of money to him has been delayed for a very long time without any genuine ground,” a city district consumer forum presided by MP Mehndiratta said while giving the relief to the user.
“Holding BSES Rajdhani Power to be deficient in service, we allow the complaint to the effect that the company shall pay Rs 25,000 as compensation within one month from the receipt of this order,” it said.
The order came on a complaint by South Delhi resident RK Saxena who alleged the discom lodged a false case of “dishonest abstraction of energy” and forced him to part with Rs 32,000 against the bill amount of Rs 1.17 lakh under threat of disconnection.
A theft case was also registered before a Permanent Lok Adalat (PLA), but the discom, realising its mistake, withdrew its case in March 2005. This led the PLA to direct the discom to refund the amount of Rs 32,000 in seven days.
BSES issued the cheque but not to Saxena saying the meter connection was on a different name. After he moved the consumer court in 2007 seeking compensation and refund of the amount, the discom gave the cheque in his name in 2010.
The court said when the case was registered against Saxena, the cheque also should have been issued in his name.
source @ http://www.moneycontrol.com/news/current-affairs/bses-fined-for-faulty-power-bill-lodging-false-case_556160.html
Coca Cola to compensate for deadly fly in Limca
Soft drinks major Hindustan Coca-Cola Beverages has been ordered by a Delhi court to pay a sum of Rs 7,000 as compensation to a businessman who found a dead fly inside a sealed Limca bottle.
“It stands satisfactorily proved that the Limca bottle purchased by the complainant businessman from the retailer, manufactured by Hindustan Cola Beverages, was found to contain a dead fly and in the circumstances a case of unfair trade practice is clearly made out,” a District Consumer Redressal Forum said.
In his complaint, Lal had said that he had bought five bottles of Limca and some snack to serve a delegation visiting him for a business deal. One of the Limca bottles had a mosquito or fly floating inside, he had added.
“The complainant felt humiliated and the members of the delegation were shocked. It brought bad reputation to him and resultantly the business deal could not be finalised,” the consumer forum said, noting Lal’s claims.
The businessman then sent legal notices to Limca Manufacturers and the retailer, Hemant Kumar, but when it did not help he approached the consumer court.
The complaint had sought compensation of Rs 5.75 lakh including litigation expenses, alleging deficiency in service against both Coca-Cola and the retailer.
In reply to the complaint in the consumer forum, the cola major refuted his claims saying that no receipt is produced by the complainant. The court, however, accepted the complainant’s argument that small items like soft drinks may not always be sold with a bill.
“There is merit in the contention of counsel for complainant that generally no bill is obtained for purchase of such small items,” the consumer court said.
In similar cases, in the past courts have ordered compensation in lakhs even, considering that it can be very dangerous to consumer such a product !
source: http://articles.economictimes.indiatimes.com/2011-05-22/news/29571247_1_hindustan-coca-cola-beverages-consumer-forum-complainant
Recent Consumer Court Decisions – Part III 2011
BAMS doc fined Rs 3 lakh for causing death by negligence
The extent to which people must be wary of greedy medical practitioners has come into sharp focus in a judgement issued by the Chandigarh Consumer Disputes Redressal Commission. A BAMS doctor at Amritsar who claimed to be an MD admitted a patient of hernia at his hospital. He got the operation done by another doctor who falsely claimed to be an MS. The patient died within four days of the operation.
http://www.indianexpress.com/news/bams-doc-fined-rs-3-lakh-for-causing-death-by-negligence/769384/
After losing voice, he loses case against ITC
The State Consumer Forum has dismissed the complaint filed by Commissioner of Customs and Central Excise Deepak Kumar against tobacco giant ITC alleging that he lost his voice after he was detected of cancer of the larynx that was caused due to smoking ITC cigarettes.
http://www.mumbaimirror.com/article/2/2011033120110331031939679c3aca502/After-losing-voice-he-loses-case-against-ITC.html
Why have sleeper bogies in day trains: Consumer asks NCDRC
The country’s apex consumer forum has dismissed a complaint against the railways for having sleeper bogies in a train running only during the day.
The National Consumer Dispute Redressal Commission (NCDRC) dismissed the complaint against the Southern Railway, saying the queer poser is linked to the policy matter and beyond its adjudication power.
“The issue, in fact, pertains to policy matter in respect of which no consumer complaint can be entertained,” a bench of Justice R K Bhatta and member Vinay Kumar said while dismissing the complaint.
http://www.deccanherald.com/content/150275/why-have-sleeper-bogies-day.html
Consumer forum fines SBI for ignoring customer”s problem
The main branch of the State Bank of India (SBI), Sundargarh, about 110 km from here was punished by the District Consumer Redressal Forum for ignoring the claim of a customer and causing him mental harassment.The forum, disposing a claim case filed by Debadatta Naik of Kanaktura village under sadar police
station yesterday ordered payment of Rs.18,000 alongwith a fine of Rs 5000 to Naik within 30 days along with an interest rate of 12 percent.Naik had been to SBI, ATM counter to withdraw money on November 29, 2010.
But the ATM did not operate and money did not come out of the machine.Thinking that the machine was out of order he “cancel” the operation and after two hours again he came to withdraw.But it was found in the slip that an amount of Rs 18,000 has been withdrawn in the morning. He informed the SBI authorities and according to their suggestion filed an FIR with police.Despite repeated request to pay his missing amount, the bank authorities did not listen to him. Naik, finding no other option, approached the forum.Senior advocate Nimai Naik, pleaded for the customer.
http://ibnlive.in.com/generalnewsfeed/news/consumer-forum-fines-sbi-for-ignoring-customers-problem/629424.html
Consumer forum slaps Rs 5,000 fine on GDA
A consumer forum here today slapped a fine of Rs 5,000 and three-month imprisonment to the then head of allotment department of the Ghaziabad Development Authority for non compliance of an order passed four years ago. Passing the order, the forum directed the GDA to allot a plot to complainant Narender Jain, who had made full payment for a plot in Govindpuram in 1988 but was never allotted one, the forum chairman A K Shrivastva said.
http://ibnlive.in.com/generalnewsfeed/news/consumer-forum-slaps-rs-5000-fine-on-gda/628081.html
Insurance firm asked to pay Rs 2 lakh as damages to car owner
Delhi State Consumer Commission has ordered an insurance company to pay over Rs 2 lakh as damages to a man injured in a road mishap involving his Honda City car, dismissing the firm”s contention that it was a case of drunken driving.
A bench of Justice Barkat Ali Zaidi and member Kanwal Inder, while upholding the Delhi district consumer forum”s order, ordered New India Assurance Company to pay a total compensation of Rs 2,14,528 to vehicle owner Ravi Narang. Narang had met the accident on national highway near Gurgaon in 2004. The mishap had resulted in injuries to him, besides damages to the car.
http://news.in.msn.com/national/article.aspx?cp-documentid=5081846
Club Mahindra told to refund Rs 2.08 lakh
The Pune District Consumer Disputes Redressal Forum has directed Chennai-based Mahindra Holidays and Resorts India Ltd., also known as Club Mahindra, to pay Rs 2.08 lakh with 9% annual interest rate to a complainant who was not able avail of its services even after becoming a member.
The forum has also directed the club to pay Rs 10,000 as compensation and `1,000 as litigation cost to the complainant within six weeks.
http://www.punemirror.in/article/2/2011032620110326063735660aad0666e/Club-Mahindra-told-to-refund-Rs-208-lakh.html
Iffco-Tokio slapped with fine
In a minor setback to IFFCO-TOKIO, Consumer Forum of Chandigarh has slapped it with penalty of Rs 18,500. According to complainant Suresh Kumar the insurance company did not entertain his claim even though he had valid papers. He was forced to lodge a case in consumer forum which gave verdict in his favour.
Suresh Kumar had a scooter insured by Iffco-Tokio yet he was denied the claim on the ground of submitting licence in the name of a different person. Suresh contested this argument by providing fresh papers from the transport department which the insurance company refused to accept.
http://indiancooperative.com/misc/iffco-tokio-slapped-with-fine/
Instt sued by student, asked to return fee
Here’s an example of how professional education institutes don’t deliver once they attract students to take their courses, however, the latest judgement by the Pune District Consumer Disputes Redressal Forum will be a lesson to such institutes.
The forum has directed the Academy of Aeronautical & Information Technology, Chinchwad to refund the full fees amounting to Rs 31,650 with an annual interest of nine per cent calculated since 2008, to a student.
http://www.punemirror.in/article/2/20110323201103230053375782a900b30/Instt-sued-by-student-asked-to-return-fee.html
Consumer panel sets aside order on car claim
State consumer disputes redressal commission has set aside the order of district consumer forum of March 9, 2010, wherein it had directed Bajaj Alliance General Insurance Company Limited to pay Rs 5 lakh as insured value of the complainant’s car.
http://articles.timesofindia.indiatimes.com/2011-03-23/chandigarh/29177793_1_bajaj-allianz-consumer-disputes-redressal-commission-state-commission
Consumer forum awards jail term
The Dakshina Kannada District Consumer Disputes Redressal Forum has ordered a person to undergo simple imprisonment of four months and pay a fine of Rs. 9,000 for his failure to comply with an order passed by it in May 2003.
Gowri Amma (62), of Jalligudde, Bajal, had complained that K. Mahalinga Bhat of Kadri, Mallikatte, had not complied with the order. The forum had directed him to pay her Rs. 19, 800 with interest at the rate of 15 per cent per annum from September 9, 2002 till the date of payment.
http://www.thehindu.com/todays-paper/tp-national/tp-karnataka/article1545847.ece
Airlines directed to pay up UT district consumer
UT district consumer forum directed Jet Airways to pay Rs 6,403 along with Rs 5,000 as litigation cost to complainant Kanwal Vohra, a resident of Manimajra, who claimed that on June 26, 2010, she along with her family had taken the Delhi-Bangkok flight 9W-064 Jof et Airways. While boarding, the complainant had booked 5 bags at Delhi airport. However, upon arrival at Bangkok, they had found that one was missing. The matter was brought to the notice of local handlers of the respondent in Bangkok, who had lodged a complaint and provided a receipt.
http://articles.timesofindia.indiatimes.com/2011-03-17/chandigarh/29138088_1_bangkok-airport-jet-airways-delhi-bangkok-flight
Firm ordered to pay for cutting corners in flat
A consumer forum has ordered a construction firm to pay almost a lakh to a Vile Parle family who were handed over a smaller flat than promised in their building that went in for redevelopment in 2001
http://articles.timesofindia.indiatimes.com/2011-03-15/mumbai/28690916_1_consumer-forum-sq-ft-vile-parle
City store to pay Rs 10,000 for delay in payment of Rs 186
A delay in paying out Rs 186 in prize money has cost a cellphone retail chain Rs 10,000 after the aggrieved winner approached a consumer forum, citing mental agony over the 14-month wait. Malad resident Rohit Somani bought a cellphone from the Kandivli outlet of The Mobile Store on October 30, 2009, and received a scratch card with the instrument, as part of an ongoing scheme by the chain.
http://www.hindustantimes.com/City-store-to-pay-Rs-10-000-for-delay-in-payment-of-Rs-186/Article1-672802.aspx
LIC penalised for mental agony to family
The South Mumbai District Consumer Disputes Redressal Forum has fined an insurance company for causing mental agony to a family by not releasing the amount due to them on grounds that the insured did not reveal information about his earlier life insurance policy.
http://www.indianexpress.com/news/consumer-forum-fines-lic-for-mental-agony-to/758682/
Risk firm in Mumbai fined for mental harassment to elderly man
A senior citizen from Andheri got relief after the Mumbai Suburban District Consumer Dispute Redressal Forum ordered an insurance company and a charitable trust to not only pay the promised medical expense of Rs41,905 but also to pay Rs10,000 each for mental harassment as well as the cost of complaint.
http://www.dnaindia.com/mumbai/report_risk-firm-in-mumbai-fined-for-mental-harassment-to-elderly-man_1519615
Get your plaints redressed in 90 days
Denied a service or feel cheated by a company or asked to pay for services you haven’t used? Then move a consumer court and get your plaint redressed in just 90 days. While this might look like a distant dream currently, state Consumer Disputes Redressal Commission promises to make it a reality by 2012.
http://articles.timesofindia.indiatimes.com/2011-03-13/ahmedabad/28685880_1_consumer-disputes-redressal-commission-disposal-rate-cases
Harassment by loan agents:Bank told to pay damages
A District Consumer Forum has ordered Standard Chartered Bank to pay Rs 6,000 to a man for harassment by loan recovery agents. In December 2007, Nerul-based Subhashish Mitra took a loan of Rs 1,20,000 from Standard Chartered Bank. Mitra claims to have repaid the money within a year and the loan account opened with the bank was closed. In 2009, however, he was served a legal notice stating that a case was pending against him before the Lok Adalat. In his complaint before the forum, Mitra said that even after he had repaid the amount, the bank’s recovery department in Delhi kept calling him for money.
http://www.indianexpress.com/news/Harassment-by-loan-agents-Bank-told-to-pay-damages/763002/
Recent Consumer Court Decisions – Part II 2011
VLCC trips on weight loss, asked to pay Rs.50,000
A man signed up for a slimming programme with well-known fitness chain Vandana Luthra Curls & Curves (VLCC) to shed 30 kg weight and paid more than Rs.21,000 for it — but he didn’t lose any weight. A consumer forum granted him Rs.50,000 in damages.
The district consumer court Friday directed VLCC India Ltd. to pay the money to Saurabh Tiwari for giving him false assurances to reduce his weight.
The forum also ordered the company to pay an interest of 9 percent on the sum of Rs.21,600 that Tiwari had paid April 30, 1999. The company has also been asked to pay the customer Rs.2,000 as charges incurred by him in the course of the case.
http://www.sify.com/finance/vlcc-trips-on-weight-loss-asked-to-pay-rs-50-000-news-default-ldltuohdida.html
Conference on Consumer Rights
A Two day Conference of the Presidents, State Commissions and the Secretaries, Incharge, Consumer Affairs of the State Governments/UT Administrations is being organised by the National Consumer Disputes Redressal Commission from Monday 14th March 2011 in New Delhi to mark the World Consumer Rights Day. The World Consumer Rights is observed on 15th March every year.
http://pib.nic.in/newsite/erelease.aspx?relid=70903
Woman develops gangrene; NCDRC dismisses compensation plea
The National Consumer Forum has absolved a Kota government hospital doctor of charges of being medically negligent in treating a local woman, leading to loss of both her toes, which allegedly got afflicted with gangrene due to wrong treatment.
The National Consumer Disputes Redressal Commission absolved Dr R M Singhvi of the woman”s charges that she developed gangrene in her toes as the doctor heavily administered glucose to her despite knowing that she had blood sugar.
The NCDRC bench of Justice Ashok Bhan and member Suresh Chandra dismissed the woman”s complaint saying that Dr Singhvi, who treated her in the hospital at Kota “being conscious of the fact that the complainant”s blood report had indicated blood sugar in her sample, had taken due care by adding normal saline and insulin in the glucose bottles.”
http://my.news.yahoo.com/woman-develops-gangrene-ncdrc-dismisses-compensation-plea-20110310-003100-735.html
Courier company told to pay damages by consumer forum
The consumer protection forum Kanpur Nagar on Saturday asked the First Flight courier company to pay a sum of Rs 1,75,800 as damages for deficiency of services to the complainant M/S MM Electronics within 30 days.
Presiding officers LB Singh and Sumanlata Mishra observed in their order that if the courier company failed to pay the damages in stipulated time, the complainant would be entitled to realise an interest of 10% on the sum till date of payment from April 8, 2008.
http://timesofindia.indiatimes.com/city/kanpur/Courier-company-told-to-pay-damages-by-consumer-forum/opinions/7635367.cms
Bank penalised for not issuing security cheques
A leading private bank was penalised by consumer forum for deducting monthly instalments from a customer’s bank account and not issuing loan termination letter despite he paying up the entire loan amount. The forum of P O Lad and Vandana Bhatt asked the bank to pay Rs 5,000 compensation towards mental agony, stress and loss of opportunity and time. The bank will have to pay Rs 2,000 towards the cost of filing the complaint.
Indravan Prajapati, a resident of Ellora Park had registered complaint against the bank in 2006 stating that the bank was not issuing him loan termination letter. Prajapati had taken a loan of Rs 1.78 lakh from the bank and issued three blank cheques if IDBI bank to the opponent. The loan was repaid in equal monthly instalments (EMIs) of Rs 5,136 till November 2005 and in December 2005
http://timesofindia.indiatimes.com/city/vadodara/Bank-penalised-for-not-issuing-security-cheques/articleshow/7658032.cms
LIC penalised for mental agony to family
The South Mumbai District Consumer Disputes Redressal Forum has fined an insurance company for causing mental agony to a family by not releasing the amount due to them on grounds that the insured did not reveal information about his earlier life insurance policy.
In 2001, Naval Kishore Agarwal bought a life insurance worth Rs two lakh from LIC. After Agarwal’s death in 2003 his family approached the company for insurance money but their request was turned down on grounds that Agarwal did not declare the other policy to LIC.
According to the complainant Ashish, Agarwal’s son, the policy was bought through an agent who had taken his father’s signatures on policy papers but kept him in the dark about certain clauses
http://www.indianexpress.com/news/consumer-forum-fines-lic-for-mental-agony-to-family/758682/
Kingfisher told to pay Rs 15,000 for dirty water
The consumer forum last week ordered a mineral water company to pay compensation to two south Mumbai residents who found black particles in their packaged water served at a posh restaurant in 2005.
The forum ordered Kingfisher Premium, Iceberg Foods Ltd (water division) to pay the complainants- Breach Candy resident Jagit Singh and Bhulabhai Desai Road resident Sunder Jawa- a total of Rs 15,000 for causing mental agony and towards costs of the complainants.
http://articles.timesofindia.indiatimes.com/2011-03-08/mumbai/28668129_1_mineral-water-forum-dirty-water
Woman fails to lose weight; doctor fined
A consumer forum in Ghaziabad on Saturday ordered a health centre to pay Rs 50,000 to a customer after she failed to shed flab by using a weight loss procedure developed by a lady doctor of the health centre. Sonam (44), a resident of Kavi Nagar in Ghaziabad, had went to the weight loss centre 12 years ago
but when she did not lose weight, she filed a complaint before the consumer forum.
After 12 years of litigation, forum chairman AK Srivastav passed the order against Dr Bina Jain, who ran the centre.
http://www.hindustantimes.com/Woman-fails-to-lose-weight-doctor-fined/Article1-669964.aspx
Commission sets aside Rupees 20K penalty on phone company
On an appeal filed by Idea Cellular against the district consumer forum order wherein the cellular operator was directed to pay Rs 20,000 as compensation to the complainant for receiving calls despite availing the ‘Do Not Disturb (DND)’ service, the State Consumer Disputes Redressal Commission has set aside the order.
The company had challenged the consumer forum orders of September 27, 2010, on the complaint of Panchkula resident Bharat Rai Verma. In his complaint Verma alleged that he was using Idea postpaid connection since August 12, 2008, and in July, 2009 sent his first request for DND (do not disturb) but he kept on receiving calls and whenever he sent a message he received a service reply that his DND service was already activated. Verma claimed he talked to the persons concerned during November 2009 to January 2010, who assured to resolve the issue soon but the same was not done.
http://articles.timesofindia.indiatimes.com/2011-03-06/chandigarh/28659946_1_consumer-forum-dnd-complainant
Consumers to be refunded for failure to take trip
Refund the two men who had paid for a pilgrimage to Amarnath that was never undertaken, the Central Mumbai Consumer Dispute Redressal Forum told a travel agency. Holding Jai Mata Di Holidays and Travels guilty of deficiency in service, the forum and ordered it to refund Rs 1.10 lakh to Rajendra Gor e and Rs 45,000 to Ashwinkumar Lonkar with 9% interest since October 8, 2008, the day they filed the complaint.
The agency also has to pay them Rs 10,000 each towards compensation for mental agony and Rs 5,000 each towards cost of the complaint.
http://www.hindustantimes.com/Consumers-to-be-refunded-for-failure-to-take-trip/Article1-668814.aspx
Bank to pay 13K for duplicate passbook
A consumer forum on Monday held Bank of India guilty of deficiency in service after it issued two duplicate passbooks to the estranged wife of a client without his knowledge and charged him for it.
The South Mumbai District Consumer Disputes Redressal Forum ordered the bank to pay complainant Amar Shukla Rs 13,000. It said the bank was guilty of divulging information without the account holder’s knowledge. The forum ordered the bank to pay complainant Amar Shukla Rs 13,000 for mental agony and costs of litigation.
http://articles.timesofindia.indiatimes.com/2011-03-03/mumbai/28650166_1_passbooks-bank-manager-shukla
Pharmacy college told to returns fees
The fourth additional district consumer grievances redressal forum directed Gautham College of Pharmacy to return the admission fees of Pankaj Kumar Tiwari, a student, along with a compensation of `10,000 and `2,000 costs for misrepresenting at the time of his admission.
The college staff, during admissions informed Pankaj that the college is affiliated to Rajiv Gandhi University of Health Sciences(RGUHS) and is PCI and AICTE recognised. Pankaj had paid `30,000 admission fees and joined M.Pharma course on August 28, 2008.
http://expressbuzz.com/cities/bangalore/pharmacy-college-told-to-returns-fees/252778.html
NCDRC dismisses plea questioning price of a DDA flat
The country”s apex consumer forum has dismissed a plea by a DDA flat owner questioning the price of the flat 425 days after willingly paying the same, and accepting “the terms of allotment with open eyes.”
“The complainant cannot be allowed to raise a plea in regard to the pricing of the flat in question because he accepted the terms of allotment with open eyes and acted upon it by depositing the entire price as demanded by the DDA and has even taken the possession of the flat in question though after some delay,” a bench of National Consumer Dispute Redressal Commission ruled, dismissing the plea.
The plea had been raised by Delhi resident Makhan Lal Bhat, who had approached the Delhi state commission earlier in 2008 alleging delay by DDA in delivery of the flat to him besides charging from him for a middle income group flat in Jehangirpuri in 1998 a much higher price compared to a similar flat on upper floor of the building.
http://news.in.msn.com/national/article.aspx?cp-documentid=4975302
Medical compensation granted after 14 years
After 14 years of draining legal battle, a 50-year-old woman has received a compensation of Rs 3.39 lakh by the Oriental Insurance Company against her medical claim policy. The woman had undergone a cardiac surgery at Escorts Heart Institute after purchasing the medical claim policy in 1997, but she was denied claim for medical expenses.
Referring the long course of court trial as a travesty of justice, 50-year-old Anita Chopra said, “I got relief in more than a decade. The entire concept of consumer friendly court is a myth. My case was delayed and deferred without any logic. This constant delay has created a trauma in me.”
http://www.hindustantimes.com/Medical-compensation-granted-after-14-years/Article1-665629.aspx
Consumer forum comes to rescue of judges
Mohali District Consumer Disputes Redressal Forum has come to the rescue of high-profile judges and officers of the state. Aggrieved over the Greater Mohali Area Development Authority’s (GMADA) demand of non-construction charges and extension fee to allow work after the expiry of the stipulated time period, besides non-development and non-provision of basic civic amenities in their area, the Punjab Judges and Officers Rural Cooperative House Building Society had moved the Forum seeking relief. The Society had developed Punjab Judges and Officers Enclave over 14 acres in Sector 77 to provide housing to over a hundred of its members.
http://www.indianexpress.com/news/Consumer-forum-comes-to-rescue-of-judges/753607/
Recent Consumer Court Decisions – Part I 2011
Mercedes sells used car as new, imposed Rs 2 lakh fine
One of the world’s oldest and leading luxury car manufacturer, Mercedes Benz has been slapped a fine of Rs 2 lakhs for selling a used demo car as new to a customer in Chennai.
According to the National Consumer Disputes Redressal Commission, “Selling of used demo car without the knowledge of the customer amounts to an unfair trade practice within the Consumer Protection (CP) Act.”
Justice R K Batta, NCDRC Bench said, “Any false representation of rebuilt, second-hand, renovated, reconditioned or old goods as new goods, for the purposes of promoting sale thereof, amounts to an unfair trade practice and the victim deserves to be compensated.”
Read more @ http://economictimes.indiatimes.com/news/news-by-industry/auto/automobiles/rs-2-lakh-imposed-on-merc-india-for-selling-used-car/articleshow/7435524.cms
RWAs not to blame for security lapses: Consumer forum
A Delhi consumer forum held that residents’ welfare associations cannot be blamed for security lapses because of carelessness of security guards. The South Delhi district forum said that if a resident receives an injury due to the leniency of security guard then it does not amount to “deficiency in service” on the part of the association, which receives money from the resident for maintaining safe and secure environment.
The forum gave its ruling while rejecting a man’s plea seeking Rs 1lakh as compensation from the office-bearers of his colony’s RWA on the grounds that his son was injured by an outsider who entered the colony due to lax vigil by the security guards.
Read more http://www.dailypioneer.com/316053/RWAs-not-to-blame-for-security-lapses-Consumer-forum.html
Charity hospital death? Patient still a consumer, must get compensation
A patient treated free of cost in a charity or other hospital will still be a consumer as per the Consumer Protection Act if the person buys medicines from the nursing home’s pharmacy, the national consumer forum has ruled.
The National Consumer Disputes Redressal Commission gave the ruling while awarding a compensation of Rs 11 lakh to the parents of a 16-year-old boy, who died due to medical negligence committed by a hospital during his treatment.
Read more @ http://www.financialexpress.com/news/charity-hospital-death-patient-still-a-consumer-must-get-compensation/746170/
Firm pays man 1.65 L for damaging articles
The Mumbai Suburban District Consumer Disputes Redressal Forum on Saturday ordered a transport company to pay a Powai resident Rs 1.65 lakh compensation after his household articles were severely damaged in transit from Delhi to Mumbai in 2008.
The forum said that evidence offered by the complainant, Anuj Sethi,
established that most of the articles sent through Agarwal Movers and Packers were damaged.
Read more: Firm pays man 1.65 L for damaging articles – The Times of India – http://timesofindia.indiatimes.com/city/mumbai/Firm-pays-man-165-L-for-damaging-articles/articleshow/7439370.cms
City survey officers surrender to consumer forum
In a significant development, two city survey officers Jitendra Bende and Kamalakar Hattekar were released on bail after furnishing personal bail bonds of Rs 50,000 each in the Nagpur District Consumer Forum regarding criminal proceedings initiated by it under Section 27 of the Consumer Protection Act, 1986.
In execution proceedings filed by the complainants — Tushar Mandlekar, Bhagwat Ramde, Kishore Dahikar and Kamlabai Aphale — against these officers, it was alleged that they had willfully disobeyed the judgment of forum comprising chairman Vijaysingh Rane and member Milind Kedar delivered on November 9 last year. The forum had directed the respondents to make mutation of the complainants and also pay Rs 1,000 as compensation towards causing harassment and mental agony to them within a month. Mandlekar and Vishwas Bagaddeo were counsels for the complainants.
Read more @ http://timesofindia.indiatimes.com/city/nagpur/City-survey-officers-surrender-to-consumer-forum/articleshow/7427924.cms
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